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Shoeboxed Logo

Painless receipt scanning & expense tracking

Shoeboxed Reviews

Overall rating

4.4

/5

225

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.35/10

Reviews by rating

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Pros and cons

It's a fantastic way to store recipes and track expenses. The team is responsive and the app is user friendly.
Customer service is always very helpful and I appreciate that you have a live chat option. I like the new feature of being able to update the types of payments.
Shoeboxed helps to make that process easy by just dropping everything in an envelope and a few days later it is scanned in our account which we can then save or import into accounting software.
This is frustrating because it should be an unnecessary task. Shoeboxed already knows the envelope number, and could have printed it on the outside, or on the inside, but they don't.
Some receipts uploaded have printing issues, blurry so on, that is the major draw back.
It is hard to keep things described and separated properly. I don't think that it has a high enough functionality for me to use it all year long.
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225 reviews

Recommended

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Laurie R.

Owner

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

Great for Keeping Organized

Reviewed 3 years ago

Transcript

Laurie R.: Hi, I'm Laurie, a nurse practitioner, and I give Shoeboxed a score of five out of five. For...

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Chris W.

Assistant Director of Housing and Residence Life for Marketing and Communications and Technology

Higher Education, 1,001-5,000 employees

Review source

Overall Rating

Love it and couldn't live without it

Reviewed 3 years ago

Transcript

Chris: Hi, my name is Chris. I'm a marketing manager and I give Shoeboxed four out of five stars. For...

JF
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John F.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Snap

Reviewed 4 years ago
Pros

we like this as it keeps all of our invoices in one place and easy to upload.

Cons

Just waiting for the vendors to upload the invoices.

SE
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Sarah E.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shoeboxed is life changing

Reviewed 5 years ago

Shoeboxed saved me from drowning in paper receipts and has made preparing my taxes sooo much easier and much more efficient and my record keeping is now more accurate.

Pros

shoeboxed is a simple and effective way to organize receipts. Setting up custom categories is a breeze.

Cons

sometimes dates or amounts are wrong, so I have to double check for accuracy. B/c I have a lot of rcpts, this can be time consuming, if I don't keep on top of it, but it's a small price to pay for how organized my rcpts now are. Reporting business expenses on my taxes is so much simpler and much more accurate now.

BB
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Bobbie B.

Entertainment, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Love it, has saved my sanity

Reviewed 5 years ago

Makes filing my taxes so much easier. Because someone else is scanning in my reicepts and I can set rules to auto assign the reciept to a catagory I have to only spend about 5-10 minutes a day on reciepts where I used to spend a solid week at the end of the year dealing with reciepts and I would dread it every year. Now come tax time I am usually caught up with all the reciepts and it goes so much faster. Shoeboxed has very accurate data entry and I rarely have to make corrections. I just enter my own "notes" on each reciept, double check it for accuracy and file it - so convenient. I couldn't reccomend it enough.

Pros

Shoeboxed makes my life so much simpler. As a self employed person scanning in my own reciepts was the one thing I dreaded every year. I tried other software and it all had major issues. When I found Shoeboxed it has literally saved my sanity every year come tax time.

Cons

There are few features I wish it had like archiving previous years receipts so that I didn't have to chance the search parameters every time I was working within a current tax year, or having roll over pages becasue sometimes I miss sending reciepts in one month and I paid for that month but didn't use it, but overall, I only have good things to say.

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Verified reviewer

Financial Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Brillian and basically idiot proof

Reviewed 6 years ago
Pros

I am tech challenged and self employed - a horrible combination. This program makes it SO easy to track receipts right down to the exact tax category. No more hours digging thru receipts (lol often in an ACTUAL shoebox) Even if this is not your primary method of receipt tracking, any one who needs to track receipts would be nuts not to keep this on their phone!

Cons

I wish I could magically program it not to put my manicure receipts in as tax deductible. Lol not sure that will fly.

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Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The app is easy and intuitive, I feel like anyone can understand and use it!

Reviewed 6 years ago

Ease of use for tracking my miles.

Pros

The interface is not cluttered and is clean which makes navigation a breeze. App does exactly what I need it do. I am a pet sitter and I use the app to track my mileage when visiting my clients.

Cons

When saving a trip under the mileage tracker it can be slow at times to log the trip so I'm sitting there waiting to verify the trip was properly saved. Once in a great while it might not save the trip at all so it would be amazing if I could enter a trip manually.

RO
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Robert O.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very useful tool for tracking and storing receipts. Needs ability to save various reports.

Reviewed 6 years ago

storage and search capability

Pros

Scans and reads multiple receipts at once via ScanSnap. Categorizes based on credit card number (though not always accurately).

Cons

Needs 1) ability to import directly into Quickbooks Desktop, and 2) needs more robust reporting tools. Can't save and reuse reports based on various search criteria.

EB
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Elizabeth B.

Information Technology and Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use, user friendly website and great customer service

Reviewed 6 years ago
Pros

I enjoy how easy it is to send the receipts off and have them returned. I like how easy it is to search for the receipts you have sent in. Customer service is always very helpful and I appreciate that you have a live chat option I like the new feature of being able to update the types of payments

Cons

I struggle with the restrictions of the receipts that can be sent it. When I email a pdf across and I look for that receipt in the system, the receipt will just be blank and shows nothing. I also sometimes forward email receipts and get an email back saying it's invalid but the receipt has been processed. I would like for the system to work with more databases other than Quickbooks. We would love for it to work with Autotask for instance and it would save a huge step and much time for us.

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Verified reviewer

Financial Services,

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great way to organize business expenses

Reviewed 6 years ago
Pros

I like the ease of use the of the application on my phone and how I can categorize my expenses. I also like the ease of use of the website and how I can filter for expenses.

Cons

Sometimes the app on my phone has some functionality issues. But it seems to get better with each update.

TM
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Tyler M.

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I strictly use the free features. It's wonderful. The organization is good for personal taxes

Reviewed 6 years ago
Pros

It's free and super simple. The way you enter info and can export it under different headings and the tracking of receipts is a real time saver.

Cons

The receipts don't load up on the app and there was a glitch with the mileage tracking in the first month or two of the year.

WF
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William F.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to use, great for archiving receipts and not having to worry about it, but too expensive

Reviewed 6 years ago

Receipt archiving is my main focus but the quickbooks intergration is also a fantastic feature.

Pros

Easy to find receipts with the search feature. I know my receipts are safe and archived. Intergration with quickbooks is fantastic.

Cons

EXPENSIVE. Very expensive. Also sometimes take 24 hours for uploaded receipts to be scanned. I wish you could choose your default view between what has and has not been exported.

DG
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Dj G.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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happy for most part

Reviewed 6 years ago
Pros

It allows us to move towards a paperless system and a more secure way to move data on internet. It is easy to use and allows us to communicate well with client.

Cons

There are several small features we have requested for over a year and still have not been addressed.

EW
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Erin W.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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good way to store picture

Reviewed 6 years ago

It helps me sleep easy knowing that all my receipts are stored so that I may access and categorize them when I have spare time. A good side activity to TV watching. I wish that it was a bit simpler to enter the information about the purchase/receipt right when I take the picture of the receipt. Sometimes this presents as an option, but rarely.

Pros

I like that I can save a picture of my receipt before I leave the store. The system is simple. The free membership, leaves a lot of work, but is still helpful.

Cons

1. It would be nice if i didn't have to tell it to got to camera (instead of library) every time. 2. Rarely the page to enter the info right when I take the picture appears. Usually it just gives an opportunity to make a note, which isn't helpful. I'd like to open the app, take a pic, and enter the data. All right away.

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Juliette A.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shoeboxes is an essential expense in my business.

Reviewed 6 years ago
Pros

I like that Shoeboxed allows me to send them both paper and digital receipts. The categorization is pretty spot on and you can set up rules for common expenses.

Cons

I wish Shoeboxed integrated with more bookkeeping platforms and had more triggers on Zapier. The categorization could use more refinement.

CW
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Christine W.

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Convenient! And if there is ever a problem, they're fast to help!

Reviewed 6 years ago
Pros

I love how easy it is to snap a picture of the receipt on my phone app and then I don't have I keep up with a paper trail! I always lost receipts before.

Cons

I've found sometimes I have to reset my app because it has a glitch that makes my old receipts not show up. They're still on the computer version, I'm not sure why this happens.

AW
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Ashlee W.

Arts and Crafts, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shoeboxed has changed my life as a small business owner! It's efficient and easy to use.

Reviewed 6 years ago
Pros

The fact that there are multiple ways to input receipts (upload, email, envelopes, etc). I also appreciate that you can set rules to make it more efficient as you go.

Cons

I think that pricing should be streamlined and expanded. I go over my limit several times per year and the overage charges are intense but upgrading fully doesn't make sense for my business either.

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Diana C.

E-Learning, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I love the convenience of having my emailed receipts automatically sent to Shoeboxed.

Reviewed 6 years ago

Time saver, easy categorizathonen of emails, easy retrieval of receipts later when needed.

Pros

Shoeboxed provides me with an easy way to automatically categorize, save and retrieve important emailed receipts. This saves me a great deal of time.

Cons

I have not really found many cons, although sometimes Shoeboxed will misread & mislabel an email as a receipt when its really not, but this is only a very minor inconvenience.

SL
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Sharisse L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shoeboxed is GREAT! Platform is extremely easy to use

Reviewed 6 years ago
Pros

I like that there are multiple way to send receipts in and none of them take a lot of time to do. Also, the filter/search options when searching for a receipt is amazing

Cons

The automatic categorizing. I wish there was a way to create rules to categorize recipts in a way that is customized to my business

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Verified reviewer

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Either mail it in or forward your email receipts, super simple.

Reviewed 6 years ago

Simple use, no more piles of paper around my office.

Pros

I don't have to do the data entry and organization. This is done for you. You just set up the categories.

Cons

It grabs items from your email that are NOT purchases and then you have to clean those out of your account.

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Verified reviewer

11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, effective, reliable

Reviewed 6 years ago

Robust capture

Pros

Their proprietary magic envelope system is very, easy to use and incorporate into your routine w/r/t any paper that needs to be captured.

Cons

Search functionality inside website is very limited. They should consider adding Google custom search functionality or partnering with a service like Findo.

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Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent. It does exactly what I need.

Reviewed 6 years ago

Ease of use, better and more accurate books, more consistent writeoffs. From the app, it is fast and easy.

Pros

It makes tracking receipts simple. Saves me a ton of headache in managing the financials of my businesses. Managing the paper version of everything is tedious and difficult if you are on the road as much as I am.

Cons

Sometimes the camera auto opens when the appleads, I take a pic, and then the pic does not save. This is the only issue that frustrates me with the app. If this was fixed, my review would be perfect.

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Verified reviewer

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and decreases accounting workload.

Reviewed 6 years ago

Much easier time keeping track of receipts.

Pros

Ease of use. It's really convenient to keep an envelope in a car to collect receipts on the go and to mail in once a week once a new envelope arrives. I really like this feature and it has allowed us to save all our receipts!

Cons

I wish it automatically matched with my QuickBooks banking. Right now we use quckbooks independently of shoeboxed as it will double enter the same transactions and not automatically match them. This is unfortunate!

RW
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Rachel W.

1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So happy I found this product

Reviewed 6 years ago
Pros

I found Shoeboxed a few years ago, and had never thought about a "receipt organization service", but what they do is truly "magic": I just send them my receipts, bills and all sorts of documents and they, within just like a day, scan everything and upload it to my mobile app and online account - I always have my receipts at my fingertips now, and all of that without any work required on my part. I love this service so much!

Cons

I don't have any complaints really. Maybe.. their support hours? Their support is amazing, first of all, but I had times where I couldn't reach them via phone when I wanted to run a report etc.

GJ
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Garlock J.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fetch Expense Reporting user

Reviewed 7 years ago

Great & useful!

Pros

I love Fetch! We integrated it into our office last year & it has been a great addition! Our employees find it sinple & efficient to submit receipts, etc for reimbursement & I find it very well designed.

Cons

We initially had a bit of difficulty getting everyone in sync with the ststem. Some employees use Apple devices & some use Android devices. Once we took the time to focus on company wide training, it was a breeze.

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Verified reviewer

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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It doesn't work as well as I would like it to.

Reviewed 7 years ago

Receipt storage, less printing, email forwarding receipts

Pros

I like that I can forward receipts to an email, I like that it pulls the info from the receipt and that I can search for info to pull up relevant receipts

Cons

I don't like that I always need to switch accounts when I sign it, I don't get why I have an account in my name and I have to switch to the business one (I purchased it for business). The info taken from receipt images are not always correct and makes it hard to find and reconcile. Also don't like that it doesn't account well for different currencies, we are a Canadian company but deal with many currencies.

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Verified reviewer

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Lots of Mistakes

Reviewed 7 years ago
Pros

Receipts can be viewed, downloaded, and printed. Filters are really useful and make searching for receipts quick and easy

Cons

Lots of mistakes such as typos. Vendors can be entered multiple times due to poor spelling and typos. I have to manually edit receipts in order to get the vendor names consistent. I suggest those doing the data entry look at previous receipts or have an auto-fill feature so that vendors aren't entered multiple times. Non-receipts are entered as receipts by automatic email link. For example my dinner reservation was entered as a receipt. Order confirmations were entered as receipts also which resulted in a single purchase being entered multiple times into my account. Mobile app is useful but doesn't support long receipts. I suggest allowing multiple pictures to support long receipt like other mobile apps do