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Canopy Logo

Practice management software for accounting firms

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Canopy - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Canopy?

Canopy is a cloud-based practice management solution for accounting professionals. Streamline your firm and create a connected client experience using our suite of features including workflow, document management, time and billing, payments, a robust CRM with a secure client portal, and tools to help automate any post-filing issues like IRS notices.

Canopy’s client management features allow users to securely upload and store documents of virtually any file type, as well as track clients, tasks, surveys and notes in a centralized location. An easy-to-digest roadmap helps keep track of cases and engagements by displaying progress charts, survey statuses and relevant deadlines.

Tax resolution analytics help determine the best course of action by manipulating numbers to test and compare potential outcomes. Canopy notifies users of relevant information that could affect their client’s case, such as if an amount claimed exceeds IRS standards. IRS form surveys intuitively offer only the questions that are relevant to the client and case, including smart auto-population features.

Canopy quickly retrieves transcripts from the IRS, and breaks them down into easy-to-understand reports and documents such as account overview, wage and income, CSED calculations, and more. Users are able to send their clients an invite to their own portal, where they can log in to fill out surveys, see progress, upload and exchange files, pay invoices, and more.

Benefits of using Canopy

Canopy is ideally suited for mid-size accounting firms in need of a comprehensive practice management solution to organize their team, their workload, and their clients from one platform.


Keep Your Team Organized.

Productivity: See your team’s daily progress at a bird’s eye view. Budget hours, track time, and delegate tasks easily.

Workflow: Streamline your workflow by utilizing templates for letters, client requests, and ongoing projects. Utilize the task dashboard to track your team’s daily workload. Use workflow to enable every person in your firm to clearly understand what they’re working on at any given time.

Document Management: Establish a central hub of documentation for your firm with organized, custom folder structures. Drag and drop, print, or scan files directly to client folders—all without ever worrying about storage limits.

CRM: Manage all of your contacts’ information from one place, and display the information that matters most to your firm with custom fields and filters.

Communication: Track communication between you, your team, and your clients in one place. Plus, send bulk emails with just a click.


Create a Connected Client Experience.

Client Portal: Stay in sync with your clients, through a custom-branded portal where they’ll have access to everything relevant to their case, including: Invoices, Requests, Files, Payments, Esign. The client portal is available on both Android and iOS mobile devices.

Secure File Exchange: All files are encrypted with bank-level security so you and your clients can securely share files back and forth. Plus, you’re in control of which documents clients and staff have access to—adding or removing permissions at any time.

E-signature: Collect electronic signatures, authenticated with Knowledge-based authentication, from your clients without trying to match schedules.

Payments: Automate recurring payments, conveniently save client payment information, and enjoy a simple, flat processing rate. Also includes a dashboard overview and the ability to export to your books.

Starting from

40

/user

Per month

start trial
view pricing plans
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Canopy's key features

GetApp's analysis of 59 verified user reviews collected between November 2021 and April 2024 identified Canopy's most critical features and how it performs according to users.

Features

4.3

/5

223

Ease of use

4.5

/5

223

Document Storage

Reviewers appreciate Canopy's Document Storage capabilities. They highlight the unlimited storage, ease of use, and bank-level security. Users report that it is convenient to access and edit documents anywhere, including through the mobile app. They find it helpful for organizing client files and securely storing important documents. Reviewers also value the ability to annotate PDFs without additional software and the seamless integration with Canopy's CRM. They say clients can easily upload and access documents, enhancing overall efficiency. Of the 21 Canopy users who gave detailed accounts of their use of Document Storage, 100% rated this feature as important or highly important.


Client Portal

Reviewers indicate that Canopy's Client Portal is a valuable aspect of the software. They report that it simplifies document exchange and communication with clients, especially during tax time. Users appreciate the secure and encrypted environment for sharing personal information. They find it easy to set up and use, with positive feedback from clients who enjoy the convenience and real-time access. Reviewers mention that while some clients struggle with technology, most find the portal user-friendly and beneficial. Of the 18 Canopy users who gave detailed accounts of their use of Client Portal, 94% rated this feature as important or highly important.


File Sharing

Users report that Canopy's File Sharing capabilities are highly effective and secure. They appreciate the ease of sharing files with clients, CPAs, and other stakeholders through the client portal. Reviewers highlight the convenience of allowing clients to access their documents without intervention and the secure transfer of sensitive information. They find it straightforward to share files among team members and note that even non-tech-savvy clients can quickly adapt to using the portal for file sharing. Of the 17 Canopy users who gave detailed accounts of their use of File Sharing, 94% rated this feature as important or highly important.


All Canopy features

Third-Party Integrations
Accounting
File Transfer
Remote Access/Control
Mobile Payments
Activity Dashboard
Communication Management
Messaging
API
Invoice Processing
Progress Tracking
Status Tracking
Secure Data Storage
Project Time Tracking
Invoice Creation
Client Management
Task Management
Document Management
Document Capture
Workflow Management
Online Invoicing
Full Text Search
Access Controls/Permissions
For Accountants
Archiving & Retention
Customizable Templates
Due Date Tracking
Tax Management
Time Tracking
Multiple Projects
Project Planning/Scheduling
Employee Activity Monitoring
Document Classification
Offline Access
Time & Expense Tracking
Staff Management
Tax Forms
Customizable Invoices
Project Management
Payment Processing
Invoice History
Collaboration Tools
File Recovery
Accounting Integration
Accounts Receivable
Approval Process Control
Project Accounting
Billing Portal
Compliance Tracking
Electronic Signature
Resource Management
Reporting/Project Tracking
Reporting/Analytics
Document Generation
Billing & Invoicing
Financial Reporting
Online Payments
Expense Tracking
Remote Support
Time Zone Tracking
Reporting & Statistics
Sales Tax Management
Timer
Payroll Management
Timesheet Management
Traditional Methodologies
Version Control
Search/Filter
Project Billing
Project Costing
Tagging
Tax Calculation
Reminders
Recurring/Subscription Billing
Projections
QuickBooks Integration
Real-Time Updates
Real-Time Data
Tax Compliance
Real-Time Reporting
Customizable Forms
Customizable Fields
Customizable Branding
CRM
Credit Card Processing
CPA Firms
Contingency Billing
Content Management
Contact Management
Contact Database
Configurable Workflow
Compliance Management
Commenting/Notes
Bank Reconciliation
Audit Trail
Audit Management
Approval Workflow
Appointment Management
Alerts/Notifications
Activity Tracking
ACH Payment Processing
@mentions
Mobile App
Mobile Access
Milestone Tracking
Meeting Management
Invoice Management
Hourly Billing
Forms Management
For Tax Practices
For Small Businesses
For CPA Firms
Financial Management
File Conversion
Employee Management
Email Management
Electronic Payments
Drag & Drop
Document Templates
Document Review
Document Automation
Deadline Management
Data Import/Export
Customizable Reports

Canopy awards

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Canopy pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range
start trial
view pricing plans

Value for money

4.2

/5

223

Starting from

40

/user

Per month

Canopy support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
Videos
Webinars
Documentation
In Person

Canopy reviews

Overall rating

4.5

/5

223

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.82/10
Rating distribution

5

4

3

2

1

147

60

6

4

6

Pros
I love the client portal as well as the transcript feature. My clients like the ease and security of the portal, and being able keep all their documents in one place is a wonderful feature.
We love Canopy and love that they continue to improve their software with new integrations and functions every quarter.
I love that it's so user friendly and the customer service is great. I love that they are always contacting us about new ideas to integrate into the program and they have implemented them.
Cons
After a lot of $, we have been so frustrated we haven't even gotten off the ground. The support is terrible and there is very amateurish implementation planning.
Honestly, customer support is the lowest on my list with this software. It's difficult to get answers and then when I get someone, they tell me no one has every reported that before.
Customer Service is Terribly - This Company is too new to meet deadlines.

Canopy FAQs

Q. What type of pricing plans does Canopy offer?

Canopy has the following pricing plans:
Starting from: $40.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Canopy?

Canopy has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Canopy support?

Canopy supports the following languages:
English


Q. Does Canopy support mobile devices?

Canopy supports the following devices:
Android, iPad, iPhone


Q. Does Canopy offer an API?

Yes, Canopy has an API available for use.


Q. What other apps does Canopy integrate with?

Canopy integrates with the following applications:
Google Forms, Adyen, Microsoft Outlook, Zapier, Gmail, FreshBooks, Slack, Typeform, QuickBooks Online, Mailchimp, Xero, Google Sheets, Microsoft Excel


Q. What level of support does Canopy offer?

Canopy offers the following support options:
FAQs/Forum, Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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