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Service Management Enterprise
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete service management solution for SMBs
Table of Contents
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Service Management Enterprise - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Service Management Enterprise overview
What is Service Management Enterprise?
SME Complete (Service Management Enterprise) is a software program for small to medium-sized service companies that provides various modules and tools for managing customers, staff schedules, maintenance, inventory and more.
The sales prospecting module provides users with comprehensive tools for staying on top of prospects and proposals, and helps with tedious tasks such as compiling daily and weekly reports. Contact information is organized and easily accessible for tracking opportunities, sales leads, bids and proposals.
SME Complete has a built-in CRM (customer relationship management) module that stores customer records and history, and allows users to set follow ups, reminders and notifications. The QuickBooks integration module synchronizes detailed information about each customer, enabling users to efficiently track contracts, billing information, and invoice history.
The customer maintenance contracts module helps schedule and negotiate service contracts and repair work. Maintenance schedules can be set for annual, to weekly, to daily reminders. The inventory module features detailed tracking of inventory with prices and descriptions, vendor information, purchase order history, and more.
SME Complete also offers a work order module for managing service calls, installations, or product orders. Users can schedule and view the availability of technicians with the dispatch control tool and calendar. SME Complete provides the full suite of SME on a cloud-based system and includes four additional mobile products: Mobile Tech, Warehouse Manager, Time Tracker and Dispatch Plus.
Service Management Enterprise’s user interface
Service Management Enterprise reviews
Overall rating
4.2
/5
13
Positive reviews
57
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.57/10
5
4
3
2
1
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5
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2
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Who uses Service Management Enterprise?
Based on 13 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Service Management Enterprise's key features
Most critical features, based on insights from Service Management Enterprise users:
All Service Management Enterprise features
Features rating:
Service Management Enterprise alternatives
Service Management Enterprise
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One-time payment
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Service Management Enterprise pricing
Value for money rating:
Starting from
1200
One-time payment
Per Feature
User opinions about Service Management Enterprise price and value
Value for money rating:
Service Management Enterprise integrations (3)
Integrations rated by users
We looked at 13 user reviews to identify which products are mentioned as Service Management Enterprise integrations and how users feel about them.
Integration rating: 4.0 (1)
“Helps our accounting department keep track of purchases and sales.”
Jamon W.
Warehouse Specialist
Other top integrations
Service Management Enterprise support options
Typical customers
Platforms supported
Support options
Training options
Service Management Enterprise FAQs
Q. Does Service Management Enterprise support mobile devices?
Service Management Enterprise supports the following devices:
iPhone, iPad, Android
Q. What level of support does Service Management Enterprise offer?
Service Management Enterprise offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum