App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Civic 365
Cloud-based civic engagement software within Microsoft 365
Table of Contents
Civic 365 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Civic 365 overview
What is Civic 365?
Civic 365 is a reliable citizen service software with enterprise-grade security and Microsoft 365 certification. It helps government bodies, NGOs, and civic organizations manage citizen requests, track interactions, and deliver faster, more efficient services.
With built-in automation and simple workflows, Civic 365 reduces manual work and improves response time. It integrates seamlessly with SharePoint, Microsoft Teams, Microsoft Copilot, Outlook, Power BI, Power Automate, and Azure, enabling centralized operations, better insights, and improved service delivery.
Key Features of Civic 365
➡️AI-Powered Ticket Routing
➡️Automatic Replies
➡️Easy Request Tracking
➡️Custom Forms
➡️Centralized Dashboard
➡️Split and Merge Requests
➡️Self-Service Portal
➡️Request Age Tracking
➡️Survey Feedback
➡️Role-Based Access
➡️Mobile-Friendly
➡️Reporting & Analytics
➡️Get Started Today: Go to our website (apps365.com/government-crm-citizen-software-civic-365/) and start your 14-day free trial of SharePoint Civic 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.
To know more similar products, visit apps365.com
Key benefits of using Civic 365
AI automatically identifies, prioritizes, and routes citizen requests to the right team. This reduces manual workload, prevents delays, and ensures critical issues receive immediate attention, helping your team work faster with less effort.
Civic 365 works within your existing Microsoft 365 environment, helping staff respond quickly, stay organized, and maintain consistent service without added complexity.
Gain full visibility into service performance, improve response times, and deliver reliable citizen support at scale.
Start delivering faster, smarter citizen service with Civic 365
Starting price
per month
Alternatives
with better value for money
Civic 365’s user interface
Civic 365 reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.00/10
5
4
3
2
1
0
0
0
0
0
Civic 365's features
Civic 365 alternatives
Civic 365
Starting from
11.99
Per month
Starting from
No pricing info
NEOGOV
Starting from
No pricing info
Trimble Cityworks
Starting from
No pricing info
Civic 365 pricing
Value for money rating:
Starting from
11.99
Per month
Flat Rate
User opinions about Civic 365 price and value
Value for money rating:
Civic 365 integrations (17)
Top integrations
Civic 365 support options
Typical customers
Platforms supported
Support options
Training options
Civic 365 FAQs
Civic 365 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
These products have better value for money
Q. What languages does Civic 365 support?
Civic 365 supports the following languages:
English
Q. Does Civic 365 support mobile devices?
Civic 365 supports the following devices:
Android, iPad, iPhone
Q. Does Civic 365 offer an API?
Yes, Civic 365 has an API available for use.
Q. What level of support does Civic 365 offer?
Civic 365 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat