CentralReach Features & Capabilities

CentralReach

SimplePractice

CounSol.com

CentralReach is the leading practice management software for ABA, autism, IDD, and multidisciplinary therapies. With integrated tools for billing, scheduling, documentation, and AI-powered session notes, it seamlessly connects to your tech stack via API, ensuring compliance and data security.

ABA Data Collection

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Automated Scheduling

Availability Management

Behavior Tracking

Billing & Invoicing

Calendar Management

Care Plan Management

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Client Database

Client Portal

Clinic Interoperability

Clinical Notes

Coding Assistance

Communication Management

Compliance Management

Compliance Tracking

Customizable Forms

Customizable Reports

Customizable Templates

Data Security

Data Storage Management

Data Visualization

Decision Support

Document Management

Document Storage

Document Templates

Documentation Management

Electronic Payments

Electronic Signature

Employee Management

EMR/EHR

For ABA Industry

For Mental/Behavioral Health

For Occupational Therapists

Forms Management

Goal Setting/Tracking

HIPAA Compliant

Historical Reporting

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Invoice Management

Learning Management

Medical Billing

Mobile Access

Multi-Location

Multi-Physician

Multi-Provider Practice

Notes Management

Patient Database

Patient Engagement

Patient Intake

Patient Monitoring

Patient Portal

Patient Records Management

Patient Scheduling

Payroll Management

Physician Scheduling

Practice Management

Program Management

Progress Notes

Progress Reports

Progress Tracking

Real-Time Reporting

Records Management

Registration Management

Reporting & Statistics

Reporting/Analytics

Revenue Management

Role-Based Permissions

Scheduling

Self Service Portal

Session Notes

SOAP notes

Staff Management

Template Management

Therapy Notes

Treatment Planning

Visual Analytics

Noteable

Qualifacts Insync

Zanda (formerly Power Diary)

RXNT

Theralytics 

I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable.

All encompassing program

Our ABA department really loves the program, and for their use it is efficient and compliant.

Newer user

Extremely poor customer service. Extremely expensive for poor follow through. 

High Hopes, Massive Letdown

review of software

The best all-around software to manage an ABA practice

The benefits are multiple, CentralReach is the leading provider of records management software and electronic health practices for clinics focused on the analysis of applied behavior (ABA) and CentralReach, the leading provider of electronic health record and practice management software for clinics focused on applied behavior analysis (ABA) and speech therapy.

Excellent, allows my practice management in mental health, and physical therapy and speech.


CR for the Win

We have begun to organize and utilize aspects of Central Reach to promote centralized reports and management by accessing tutorials through the Education modules. We are becoming versed in the capabilities within Central Reach and learning simultaneously where we have short falls and how to overcome them.

AAI- ABA Therapy performance review

I really value this product. This is now my 8th year, and I can't imagine working in an ABA environment without it. 

Love Central Reach

My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not a fan of this software and we are looking to move our business elsewhere in the near future. However, while my business has outgrown Central Reach, other small companies may find it's capabilities just right for them. 

Personally, not a fan.

It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client. 

Features and Functions

I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks.

Central Reach Review

We use it for scheduling,  some reports, data collection and review.

Data Review

Great company putting their best effort into creating a super powerful software. Wonderful people, and software has all the functionality for most firms, just not for larger platform firms like us. But we're pretty nuanced. ;)

Highly functional practice management software

First of all, users need to know that if you are unhappy and decide to switch to another EHR, Central Reach does not give you a copy of your patient records. Each patient document has to be individually downloaded by you, which is a 4 step process that does not keep your naming conventions. 

Central Reach may have some of features that you need or would like, but each individual feature is a high additional monthly cost to add on. The software is cumbersome, clunky and not at all user-friendly. Reports are also clunky and require a ton of manual modification to be usable, and do not contain all of the information you would commonly need. Supposedly, you can have better reports turned on for your practice, but it costs significantly more. The basic mobile site does not work for your BTs and. 

After many years of making it work, with tons of service disruptions because the software was down for sometimes days at a time, and not trusting that the high additional monthly costs would make it that much better for us, we decided to switch to a different platform, only to be told that they had automatically renewed our annual policy a full month before it was due for renewal, insisting that our contract had been on auto-renewal for years even though they manually renewed with us every year prior. They then pointed us to a subsection of their website that stated that contracts will be automatically renewed at their discretion and that cancellations need to be requested more than 45 days in advance of the renewal date, which again, I had done, but because they renewed our annual contract a month early without notifying us, they did not count our notice as sufficient and were unwilling to discuss this, acting as if their hands were somehow tied. 

This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product. Buyer be very very wary.

Buyer beware

We have worked with CR for over ten years and have been successful in many ways. We use the system to many aspects of our day to day operations. I would highly recommend CR to others!

10+ Year Customer 

Overall we have had a positive experience. We are considering the payroll options with CR.

CR experience 

The system is user friendly - Both employees and clients can use the system to keep track on the progress and communicate - Employee can convert notes of session easily. Set up is easy. Integrated with insurance company for easy reimbursement' Some reporting may be tricky. With the constant support and changes this platform is a good option

Good overall

I am a big fan and encourage all autism therapy practices to consider CR first.  If you have a very straightforward model in a small practice and every client gets the same program, there may be simpler options out there.  But if you individualize care and offer a variety of treatment models and therapies, CR has a lot to offer.

Excellent choice for growing or multidimensional therapy companies

POOR!  Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL.

Too expensive to not care

I like a practice management software as opposed to everything on paper like it was before 2021. The software is easily scalable as the business grows.

Scalable for ABA business

At Jackson Family Human Services, we are thrilled to have Central Reach as a partner. The clinicians providing services to children and adults in inner cities and rural communities have expressed their satisfaction with the tools and support provided by Central Reach.Central Reach has been instrumental in helping our organization streamline our processes and improve efficiency. Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.One of the most impressive aspects of Central Reach is their commitment to innovation and their ability to adapt to the changing needs of the healthcare industry. Their ongoing development of new features and updates has enabled us to stay ahead of the curve and offer the best possible services to our clients.Overall, Central Reach has been a valuable partner for Jackson Family Human Services, and we highly recommend their services to other healthcare organizations. Thank you, Central Reach, for your support and partnership.

A Valuable Partner for Jackson Family Human Services

I would recommend Central Reach to other ABA providers looking to make a switch.  I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, [sensitive content hidden] !

Great Comprehensive Platform for End to End ABA Processes

Overall, it has been a good experience switching to CentralReach throughout the past year. There have been a lot of growing pains, but we are definitely able to keep an eye on everything from intake to billing much more efficiently than before. 

Great Customer Service, Great Product!

Overall, we have been happy with the software and the support team.  

Been using a little over a year and overall very happy with the product

CentralReach screenshot: Match staff and client availability and look at appointments from every angle

CentralReach screenshot: Organize the calendar with labels for custom groups, clients, staff and more

CentralReach screenshot: Key performance indicator (KPI) reports allow users to view authorization hours converted, pending, and remaining by month-to-date, past three months, and year-to-date

CentralReach screenshot: Collect data in real time, report on goals and targets and track progress all in one place

CentralReach screenshot: Track employee hours and work performance for payroll with CentralReach

CentralReach screenshot: Automatically generated billing with every appointment

CentralReach screenshot: CentralReach 'sessions' are customizable data sheets that users make one time for their staff to customize for every client

CentralReach screenshot: Plan ahead, collect the data in real time, report on goals and targets and track progress all in one place

CentralReach Features

Features Summary

Screenshots

Contenders comparison

Common CentralReach comparisons

Reviewers who mentioned features said: