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Chat Metrics
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation as a Service (CaaS) live chat software
Table of Contents
Chat Metrics - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Chat Metrics overview
What is Chat Metrics?
Chat Metrics is a live chat software designed to help businesses communicate with website visitors in real-time and improve overall lead conversion rates. Organizations can maintain a history of chats, view transcripts based on metrics such as category, status, or action, and download them in CSV format according to requirements.
Chat Metrics allows administrators to create multiple user accounts, configure role-based permissions for customer service, sales, and management representatives, and provide limited access across chats, reports, archives, invoices, and settings. Supervisors can track generated leads on a dedicated page and set up custom fields to collect website visitors' information including name, email, phone number, company, and budget. Organizations can also gain visibility into revenue opportunities, chats, lead conversations, ratings, and multiple websites based on custom time range on a centralized dashboard.
Chat Metrics facilitates integration with various third-party customer relationship management (CRM), messaging, and marketing automation systems such as Typeform, Salesforce, Insightly CRM, Trello, Slack, ActiveCampaign, and more.
Chat Metrics’s user interface
Chat Metrics reviews
Overall rating
4.8
/5
14
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.86/10
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Who uses Chat Metrics?
Based on 14 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Chat Metrics's key features
Most critical features, based on insights from Chat Metrics users:
All Chat Metrics features
Features rating:
Chat Metrics alternatives
Chat Metrics
Starting from
21.5
Per month
HumanBot
Starting from
No pricing info
Clepher
Starting from
9
Per month
Tidio
Starting from
24.17
Per month
Chat Metrics pricing
Value for money rating:
Starting from
21.5
Per month
Per Feature
User opinions about Chat Metrics price and value
Value for money rating:
Chat Metrics integrations (9)
Chat Metrics support options
Typical customers
Platforms supported
Support options
Training options