Doxy.me - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Doxy.me's Two-Way Audio & Video capabilities for enabling real-time visual and auditory communication, essential for teletherapy and telehealth. They report that it allows for effective visual assessments and reading body language, which is important for mental health services. Users find it reliable across various devices, though some mention occasional quality issues due to internet connections. They value the flexibility to turn off video or audio when needed, enhancing privacy and focus during sessions. Of the 45 Doxy.me users who gave detailed accounts of their use of Two-Way Audio & Video, 100% rated this feature as important or highly important.

Users report that Doxy.me's Virtual Waiting Room is valuable for managing patient flow and communication. They appreciate being able to see when clients log in and how long they have been waiting. Reviewers highlight the ability to customize the waiting room with welcome messages, videos, and branding. They find it helpful for sending messages to waiting clients and maintaining privacy between sessions. This capability enhances efficiency and client comfort before appointments. Of the 79 Doxy.me users who gave detailed accounts of their use of Virtual Waiting Room, 96% rated this feature as important or highly important.

Reviewers indicate that Doxy.me's HIPAA Compliant characteristic provides confidence in the platform's security and privacy for telehealth sessions. They appreciate the encrypted, end-to-end video calls and the assurance that patient data is not stored on central servers. Users emphasize the importance of HIPAA compliance for legal and ethical reasons, noting that it reassures clients about the confidentiality of their information. This aspect is critical for maintaining trust and meeting regulatory requirements. Of the 92 Doxy.me users who gave detailed accounts of their use of HIPAA Compliant, 96% rated this feature as important or highly important.

Users find Doxy.me's One-to-One Messaging helpful for maintaining communication during technical issues or when clients need to share information privately. They report that it allows for effective troubleshooting and sending reminders or instructions. Reviewers appreciate being able to message clients in the waiting room if running late or if there are connectivity problems. This capability enhances the overall communication experience and ensures sessions can proceed smoothly despite any interruptions. Of the 19 Doxy.me users who gave detailed accounts of their use of One-to-One Messaging, 84% rated this feature as important or highly important.

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“With this feature, I am able to inform a patient in the waiting room if I am running late. This feature also allows me to send a message to a patient when their connection becomes slow from them moving around in their house while in session. ”

James B.

Psychotherapist

“This feature helped to save more than one session! When clients are experiencing glitches, or they have forgotten to turn on their mic, this allows us to communicate. It also allows clients to discuss something privately that they may not want someone nearby to overhear.”

RP

Roclyn P.

Clinician

Reviewers highlight Doxy.me's Video Conferencing as essential for telehealth, allowing multiple participants to join sessions and facilitating group or family therapy. They appreciate the platform's reliability and video quality, though some note occasional issues due to internet connections. Users value the ability to conduct sessions from various locations, making it convenient for both providers and clients. This capability is important for maintaining continuity of care and providing accessible services. Of the 68 Doxy.me users who gave detailed accounts of their use of Video Conferencing, 84% rated this feature as important or highly important.