ICANotes Pricing Plan & Cost Guide

ICANotes

Better Notes, Less Typing.

4.13/5 (89 reviews)

ICANotes Pricing

Starting from: $46.00/month

Pricing model: Subscription

Free Trial: Available

• Full-TIme Prescribing Clinician (includes 1 office user) - $155 per month + $58/month for e-Rx
• Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month
• Part-TIme Prescribing Clinician - $99 per month + $33/month for e-Rx
• Part-Time Non-Prescribing Clinician - $46 per month

View Pricing Plans Free Trial

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ICANotes Pricing Reviews

Pros

  • Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.Yanik L.Read the full review
  • The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.Margaret B.Read the full review
  • Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.Gustavo R.Read the full review

Cons

  • They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.Melissia B.Read the full review
  • I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.Deborah D.Read the full review
  • I asked for that with this product but was denied, I should have recognized that as a red flag.Diane H.Read the full review
75%
recommended this to a friend or a colleague

17 reviewers had the following to say about ICANotes's pricing:

Eddie T.

Tech savvy user

Reviewed 2012-02-01
Review Source: Capterra

The best overall dynamic documentation program I have seen so far. Learn to work around the limitations and you'll probably like the product. It does help you save time. Note, however, that if you have a low-volume practice it may not be as cost effective as it is with practices that have a high level of patient flow.

Pros
Lots of features. Staff welcomes suggestions for changes. Much can be done with a few clicks. Some customizability. Once you get the hang of it you can produce a reasonably good clinic note in a brief period of time. Top level management will respond if you ask. I think one of the best features is that you can access it from any computer with an internet connection, at no extra cost.

Cons
I give very frank reviews and I know something about software development, so consider that perspective in the following "cons". A little slow at times, even with a very fast internet connection. The application was not developed from the ground up using machine code. It is built on a platform that sometimes slows the process (on rare occasions frustratingly so) and limits the flexibility of developers and tech staff in creating a high level of adaptability. But if you don't mind a bit of awkward formatting and not having a couple of common keyboard functions (e.g., the Enter key on the numeric keypad), you can produce acceptable output. I suspect a competitor will emerge without these limitations in a year or two; maybe that will prompt some improvements.

Rating breakdown

Ease of use
Customer support

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Gustavo R.

Great Product

Used daily for 2+ years
Reviewed 2017-01-11
Review Source: Capterra

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

Pros
Ease of use and availability on mobile devices

Cons
Sometimes it slows down

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matthew S.

Excellent Customer Service

Reviewed 2014-11-21
Review Source: Capterra

I have been using this EMR for about a year and overall I am pleased. It's not inexpensive but is reasonably priced compared to similar programs. It has reduced time to complete notes. It is nicely customized for psychiatric notes.

Rating breakdown

Ease of use
Customer support

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John M.

ICANotes meets highest expectations

Reviewed 2012-02-01
Review Source: Capterra

I have used ICANotes off and on since the early 2000's. The only reason I stopped using this powerful program was due to the constraints of where I was working. There are so many improvements over the past 10 years that when I returned 2 years ago I was amazed. Perhaps one of the best features is there customer support system. Questions are quickly answered. If you have suggestions for improvement, someone actually reviews these and even implements the better suggestions. I could not recommend this software system enough. I wholeheartedly give this a 5 star rating!!

Pros
-Excellent customer support -Constantly updated and improved -Easy to use -Easily customized to my needs as therapist -Set for a wide range of healthcare providers -Integrated billing process -Quick notes that touch on all important aspects of visit -Economical, especially in light of how much you receive for the monthly fee

Cons
There are really very few cons that I would downgrade ICANotes about.

Rating breakdown

Ease of use
Customer support

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victor s.

ICAnotes is a great service

Reviewed 2012-02-01
Review Source: Capterra

Five stars. Definitely the program for mental health professionals.

Pros
Cost Ease of use Web based Tablet accessible Outstanding and responsive support staff Developed by psychiatrists for psychiatrists.

Cons
Notes are not 100% intuitive, but maybe 98%. Steep learning curve, but thereafter, it's a breeze.

Rating breakdown

Ease of use
Customer support

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Kelly G.

ICANotes Reviewer

Used daily for 6-12 months
Reviewed 2018-08-27
Review Source: Capterra

We've been using ICANotes for almost a year. I excitedly tell everyone who works in this field (SUD Residential) to check out ICANotes very reasonably priced program. We love the tech support, the video instructions on youtube and the ease of the software's use. The program is the easiest I've seen. Being a nurse-I've used many different software programs too!! We love ICANotes and have nothing but great reviews to give to the software program!!

Pros
Technical support, instructional video tutorials, ease of use.

Cons
It's a remote desktop connection (for us) and I'm unsure if that matters to some people. We have NO COMPLAINTS....this program is awesome.

Response from ICANotes


Hi Kelly, thank you so much for the review! We really appreciate the positive feedback and are glad to hear that you're enjoying our software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Yanik L.

Best investment I made for my practice

Reviewed 2012-02-01
Review Source: Capterra

I highly recommend this product.

Pros
ICANotes has been very easy to learn for both the administrative and the professional staff. Transition to ICANotes was easy. Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.

Cons
Have not experienced any problems with ICANotes.

Rating breakdown

Ease of use
Customer support

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Jessica C.

A+ company

Reviewed 2016-12-14
Review Source: Capterra

This company is everything we expected and more. Friendly, easy to use platform combined with a truly supportive team. Would recommend to anyone looking for a good EHR at a great value!

Rating breakdown

Ease of use
Features
Customer support

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Christine N.

Very Basic Program , could be great but needs to be updated

Used daily for 6-12 months
Reviewed 2018-02-20
Review Source: Capterra

It is easy to use and easy to train new employees to use it.

Pros
Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

Cons
The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with it all day long, it is fussy and cluttered. The report system both on the ehr side and the billing side are weak at best. There are many reports that we used in our previous software that are not available, There is no end of day processing and end of day report available. It is built on an old coding platform and needs to be modernized, it could be the best in the industry, it does a lot of basic things right.. Uploading files and downloading files or reports is not easy, you have to log into a different website, which is again time consuming if you are attempting to run reports, export them into excel etc, it cant be done on the main website, you run the report, then rather than just export it, you have to click export then go log on to a different website to retrieve it. It needs more integration. Everything feels like it was added on and just hanging on in piecemeal fashion to the original ehr.. the ehr is solid, good and great to use. I wish it was abit more flexible where you could add fields or have a form uploaded and then be usable in the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Maris J.

Too Simple

Used daily for less than 6 months
Reviewed 2018-05-28
Review Source: Software Advice

Pros
System is fine for if you need a basic EHR for little cost. The name says it all - EHR has "canned" responses so user never has to manually develop their own content.

Cons
Not ideal for individualized care. Program is very basic and therefore not recommended for intensive programs, or programs that require specific clinical information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Sara R.

IcaNotes for Psychology

Used daily for 2+ years
Reviewed 2017-01-09
Review Source: Capterra

IcaNotes is clearly written for psychiatrists primarily so it is less flexible than I would like as a psychologist. Still, it is a good value, my notes get done quickly and the printout always looks professional.

Pros
It's easy to use.

Cons
It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Celso L.

Used in Large Inpatient Setting: > Than 10 Years

Reviewed 2012-02-02
Review Source: Capterra

Highest recommendation. No reservations. I am an "early user" and have been using ICANotes for over ten years.

Pros
Button driven narrative note is fast, easy and secure. Supports multitude of symptoms + adult and child population. Program scores and delivers valid E/M code specific to inpatient (and outpatient) setting. Can pull up any note 24/7 from any computer anywhere in the world with internet connection. Progress note can be constructed in two minutes. Supports practice management services. Easy access to live customer support via phone or internal email. Tablet friendly. Program is designed to support various practitioners Including: psychiatrists, psychologists, therapists, nursing, social workers, dietary, pastoral counselors and supports basic medical H & P. Can download demo from this site: www.icanotes.com Not required to sign a contract. Very reasonable priced. Software buttons are clinically relevant and program is easy to learn. HIGHLY RECOMMENDED

Cons
There are no cons. ICANotes is a "must have" for any behavioral health practioner, outpatient or inpatient.

Rating breakdown

Ease of use
Customer support

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Michael F.

Yes to Icanotes

Used daily for 2+ years
Reviewed 2018-08-26
Review Source: Capterra

I have been using Icanotes since 2012 and do not regret the decision to go with Icanotes. I had researched numerous EHR's and found this one to be most affordable and customizable. There have been little problems along the way, but support has been right on top of correcting any problems. It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.

Pros
It is easy to learn to use. First day I used it, I was able to keep up with notes throughout day. E prescribing is integrated with Dr. First which makes for easy record keeping and taking care of renewals. Icanotes is also customizable by creating buttons which will insert appropriate language where needed.

Cons
Initially, there were some quirky things about navigating , which have since been corrected.

Response from ICANotes


Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul C.

Best EHR for the mental health professional!

Used daily for 2+ years
Reviewed 2019-02-28
Review Source: Software Advice

I believe ICANotes represents the best value in EHR for the small two medium-sized mental health practice. No other system offered is as well tailored to providing the type of medical charts kept by mental health professionals. The vast majority of EHR systems on the market were designed for standard medical practices geared towards labs/procedures/meds and are ill-suited to the needs of the mental health professional.

Pros
Built from the ground up for psychiatry needs, and quite customizable. Allows the quick creation of patients notes without the need for much typing. Integrates EHR with billing and calendaring to provide a complete solution for individual providers or small to medium practices.

Cons
Visual interface is dated, some tasks take many clicks to accomplish. However, both of these are being worked on by the company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Evelyn S.

Software blessing!

Reviewed 2012-02-01
Review Source: Capterra

Since I am an individual in private practice, I cannot speak for how well this works for groups. Yet, I can tell you it is a Godsend for myself and my billing agent, who is also registered on my account and can simply look at the appointment schedule for the week, see who came in, and go do the billing for those sessions. We no longer have to make time to meet, dragging along files and flash drives. I love that it takes only 5-20 (max) minutes to document anything, from initial evalutation to routine follow-up sessions. I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session. At professional meetings I share with colleagues routinely about this software. My mentor, now retired, exclaimed (while sitting at my side, observing the ease and speed of utilization), "Where was THIS when I was in practice?!?"

Pros
I shopped for months to find an affordable and adequate program to assist me with keeping my documentation up to date. When I found ICANotes I was very pleasantly surprised to find it has exceeded my initial expecations. Once I got caught up with documentation, I found it takes only minutes to document after each session, adding the individual's unique comments and my observations easily to the appropriate sections allowed in the format. So easy to edit, save and print. I am a very grateful therapist!

Cons
Since I am one who does not enjoy reading manuals, I was happy to learn from videos provided by ICANotes. However, I would have preferred to have just "explored" the software and figured it out, I did sit through a few hours of video training to discover how to do what I needed to do. (I must admit I am happy to have those videos available for swift research, when needed.)

Rating breakdown

Ease of use
Customer support

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Jill W.

Finally, an EMR worth discovering!

Used daily for less than 6 months
Reviewed 2016-10-27
Review Source: Software Advice

I have been working within ICANotes for approximately 2 years, having transitioned from two different EMR systems. Overall, I have found ICANotes to afford a much broader spectrum of clinical flexibility for progress notes and new assessments. Care procedures, symptoms, medications, and historical data are all-inclusive and well organized for ease of use, which is vital for a fast-paced environment such as the one I work in. My particular job involves scribing for psychiatrists during back to back assessments for an acute psychiatric care hospital. This involves obtaining important historical data, current client concerns, daily medication changes, progress, and treatment plan options, all which have to be captured as quickly as possible as client is seated in assessment room. Having such an organized system helps me maintain an accurate and quick speed, which is crucial to my work. This is the first program I have used that caters to this need.

Pros
I appreciate the ability to build algorithms, to quicken my pace, and ICANotes affords me this ability. The various chart screens are easy to maneuver and contain clear and thorough guideline categories that require just a click of a button to incorporate into the notes. The medication areas are user-friendly and contain a broad selection of medications to choose from. At each chart front page, it is easy to see allergies and medical concerns in one glance, which promotes safety and easy recall to providers, when necessary.

Cons
A primary concern has been connectivity continuity. Our office has had to switch to a web based launch, as opposed to remote log-in, due to considerable interruptions and stalls, which were were very time consuming and frustrating, given the pace that my work requires to be maintained. However, the connection options we have now are much improved, overall. For the purpose of creating a tidy note, I also would prefer that categories to be left-align in each section so that the headers would not appear to be floating in the middle of the page. This may seem like a small thing, but, when creating over 30 notes a day and spending time left-aligning each category of use, this can be a time hindrance.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Deborah D.

AN EMR DESIGNED SPECIFICALLY FOR BEHAVIORAL HEALTH THAT DOES EVERYTHING YOU NEED TO PRACTICE.

Used daily for 2+ years
Reviewed 2016-12-16
Review Source: Capterra

We have been using the ICANotes program for 4 yrs. The customer service has been exceptional and courteous. They offer webinars and training for all aspects of the program and include tutorials on their website which is great when hiring new staff. ICANotes has assisted us with issues and accommodated our needs when modifications/adjustments were requested to suit our practice needs. The team at ICANotes has responded and implemented several options we suggested to improve our service delivery to clients. In addition, ICANotes has added many features to the program to meet the growing demands in the field of behavioral health. I love the fact this EMR was created by Dr. Richard Morgenstern, a psychiatrist. This program was specifically designed for behavioral health and not a modified version or altered from a medical model template. It is also a plus that one of the offices of ICANotes is within 30 min from our agency. Their staff was available to visit us and provide support when we opened in 2012. I have seen this company grow rapidly in 4yrs. since using this program which as benefited us in our growth as well. I gave ICANotes for every category primarily because it is well deserved for their hard work in keeping up with integration and the ever changing guidelines with coding, billing, and documentation etc., in behavioral health, which has made my life so much easier with running my business. However, the I gave for the value of money is a double edged sword.....And in no way do I want this to reflect as a negative connotation to the program. The rating is not entirely due to the cost of ICANotes program but also includes regulation guidelines set forth by many Insurance providers. The reimbursement rates set by insurance providers are not increasing at a rate they should be to providing services in behavioral health field. An increase in rates would tremendously help offset the additional costs accrued for agency's to remain in compliance with state, federal and local regulations thus, allowing agencies to add additional features that could really benefit service delivery. **Just an idea.......maybe to see some type of incentive programs offered to exist ICANotes customers who are growing and continue to add clinicians and features to their ICANotes program. That would be great. All in all, this is a phenomenal program, and I would highly recommend it to all behavioral health clinicians and practices.

Pros
The program does everything we need. All tasks can be completed with the features encompassed in the program.

Cons
Minor issues...... 1- I find the appointment book is extremely slow. I was told it would improve several months back but, the staff reports this most often and is the most reported issue that becomes time-consuming for staff scheduling and is frustrating for clients waiting on the phone. 2- Populating the Treatment Plan - when completing a follow-up treatment plan it populates every treatment plan into the new one created. This becomes costly if you have a client for 3 years + Ex. A treatment plan every 6 months for 3 years and an average of 4-5 pages per plan x 6 treatment plans printed for a client, the last treatment plan cumulates to 30 pages. It doesn't allow the plan to start over with a fresh slate for a new treatment plan without including the old ones as well. (Unless I haven't figured it out, which may be the case) :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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