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ICANotes
4.0
(95)

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Better Notes, Less Typing.

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(8)

ICANotes Pricing

Pricing overview

Value for money rating

4.0

/5

95

Price starts from

155.30

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

• Full-TIme Prescribing Clinician (includes 1 office user) - $155 per month + $58/month for e-Rx
• Full-Time Non-Prescribing Clinician (includes 1 office user) - $75 per month
• Part-TIme Prescribing Clinician - $99 per month + $33/month for e-Rx
• Part-Time Non-Prescribing Clinician - $46 per month

What users say

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.

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Reviewers who mentioned pricing said:

GR
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Gustavo R.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 6 years ago

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

Pros

Ease of use and availability on mobile devices

Cons

Sometimes it slows down

JM
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John M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ICANotes meets highest expectations

Reviewed 11 years ago

I have used ICANotes off and on since the early 2000's. The only reason I stopped using this powerful program was due to the constraints of where I was working. There are so many improvements over the past 10 years that when I returned 2 years ago I was amazed. Perhaps one of the best features is there customer support system. Questions are quickly answered. If you have suggestions for improvement, someone actually reviews these and even implements the better suggestions. I could not recommend this software system enough. I wholeheartedly give this a 5 star rating!!

Pros

-Excellent customer support -Constantly updated and improved -Easy to use -Easily customized to my needs as therapist -Set for a wide range of healthcare providers -Integrated billing process -Quick notes that touch on all important aspects of visit -Economical, especially in light of how much you receive for the monthly fee

Cons

There are really very few cons that I would downgrade ICANotes about.

DD
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Deborah D.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AN EMR DESIGNED SPECIFICALLY FOR BEHAVIORAL HEALTH THAT DOES EVERYTHING YOU NEED TO PRACTICE.

Reviewed 6 years ago

We have been using the ICANotes program for 4 yrs. The customer service has been exceptional and courteous. They offer webinars and training for all aspects of the program and include tutorials on their website which is great when hiring new staff. ICANotes has assisted us with issues and accommodated our needs when modifications/adjustments were requested to suit our practice needs. The team at ICANotes...

Pros

The program does everything we need. All tasks can be completed with the features encompassed in the program.

Cons

Minor issues...... 1- I find the appointment book is extremely slow. I was told it would improve several months back but, the staff reports this most often and is the most reported issue that becomes time-consuming for staff scheduling and is frustrating for clients waiting on the phone. 2- Populating the Treatment Plan - when completing a follow-up treatment plan it populates every treatment plan...

MF
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Michael F.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yes to Icanotes

Reviewed 4 years ago

I have been using Icanotes since 2012 and do not regret the decision to go with Icanotes. I had researched numerous EHR's and found this one to be most affordable and customizable. There have been little problems along the way, but support has been right on top of correcting any problems. It also is a do it all EHR, including progress notes, billing, patient portal, etc. I highly recommend it.

Pros

It is easy to learn to use. First day I used it, I was able to keep up with notes throughout day. E prescribing is integrated with Dr. First which makes for easy record keeping and taking care of renewals. Icanotes is also customizable by creating buttons which will insert appropriate language where needed.

Cons

Initially, there were some quirky things about navigating , which have since been corrected.

Vendor response

Hi Michael, thank you so much for your feedback and thank you for being a long-term customer! We really appreciate the review and we're looking forward to serving you in the future.

PC
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Paul C.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best EHR for the mental health professional!

Reviewed 4 years ago

I believe ICANotes represents the best value in EHR for the small two medium-sized mental health practice. No other system offered is as well tailored to providing the type of medical charts kept by mental health professionals. The vast majority of EHR systems on the market were designed for standard medical practices geared towards labs/procedures/meds and are ill-suited to the needs of the mental health professional.

Pros

Built from the ground up for psychiatry needs, and quite customizable. Allows the quick creation of patients notes without the need for much typing. Integrates EHR with billing and calendaring to provide a complete solution for individual providers or small to medium practices.

Cons

Visual interface is dated, some tasks take many clicks to accomplish. However, both of these are being worked on by the company.

CN
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Christine N.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Very Basic Program , could be great but needs to be updated

Reviewed 5 years ago

It is easy to use and easy to train new employees to use it.

Pros

Overall it is simple to train new Mental health techs for our Mental health rehab ( community based services) It is easy to access from the field, but clicking is difficult because of the way you must click when using it on a tablet or smart phone. The system is relatively easy to use for those new to the industry. It is less expensive than many of the other integrated programs, BUT once you realize you now pay for the ehr/billing program and now you are gettiing a seperate bill for the clearing house and you are having to pay a monthly fee for each mental health tech and each licensed person both to icn and to a clearinghouse, it is suddenly much more expensive than using a high end integrated service.

Cons

The billing software is a horrible, with repeated problems and errors, very limited audit trail, very limited ability to speak with the best clearing houses, relegated to smaller, less advanced clearing houses, lots of lag, slow at times, notes that are saved disappear, lots of weird glitches that tech support has no clue on how to resolve the issues. It is too busy to look at, if you are dealing with...

ES
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Evelyn S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Software blessing!

Reviewed 11 years ago

Since I am an individual in private practice, I cannot speak for how well this works for groups. Yet, I can tell you it is a Godsend for myself and my billing agent, who is also registered on my account and can simply look at the appointment schedule for the week, see who came in, and go do the billing for those sessions. We no longer have to make time to meet, dragging along files and flash drives....

Pros

I shopped for months to find an affordable and adequate program to assist me with keeping my documentation up to date. When I found ICANotes I was very pleasantly surprised to find it has exceeded my initial expecations. Once I got caught up with documentation, I found it takes only minutes to document after each session, adding the individual's unique comments and my observations easily to the appropriate sections allowed in the format. So easy to edit, save and print. I am a very grateful therapist!

Cons

Since I am one who does not enjoy reading manuals, I was happy to learn from videos provided by ICANotes. However, I would have preferred to have just "explored" the software and figured it out, I did sit through a few hours of video training to discover how to do what I needed to do. (I must admit I am happy to have those videos available for swift research, when needed.)

SR
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Sara R.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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IcaNotes for Psychology

Reviewed 6 years ago

IcaNotes is clearly written for psychiatrists primarily so it is less flexible than I would like as a psychologist. Still, it is a good value, my notes get done quickly and the printout always looks professional.

Pros

It's easy to use.

Cons

It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice.

ET
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Eddie T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Tech savvy user

Reviewed 11 years ago

The best overall dynamic documentation program I have seen so far. Learn to work around the limitations and you'll probably like the product. It does help you save time. Note, however, that if you have a low-volume practice it may not be as cost effective as it is with practices that have a high level of patient flow.

Pros

Lots of features. Staff welcomes suggestions for changes. Much can be done with a few clicks. Some customizability. Once you get the hang of it you can produce a reasonably good clinic note in a brief period of time. Top level management will respond if you ask. I think one of the best features is that you can access it from any computer with an internet connection, at no extra cost.

Cons

I give very frank reviews and I know something about software development, so consider that perspective in the following "cons". A little slow at times, even with a very fast internet connection. The application was not developed from the ground up using machine code. It is built on a platform that sometimes slows the process (on rare occasions frustratingly so) and limits the flexibility of developers and tech staff in creating a high level of adaptability. But if you don't mind a bit of awkward formatting and not having a couple of common keyboard functions (e.g., the Enter key on the numeric keypad), you can produce acceptable output. I suspect a competitor will emerge without these limitations in a year or two; maybe that will prompt some improvements.

YL
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Yanik L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best investment I made for my practice

Reviewed 11 years ago

I highly recommend this product.

Pros

ICANotes has been very easy to learn for both the administrative and the professional staff. Transition to ICANotes was easy. Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.

Cons

Have not experienced any problems with ICANotes.

MJ
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Maris J.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Too Simple

Reviewed 5 years ago
Pros

System is fine for if you need a basic EHR for little cost. The name says it all - EHR has "canned" responses so user never has to manually develop their own content.

Cons

Not ideal for individualized care. Program is very basic and therefore not recommended for intensive programs, or programs that require specific clinical information.

vs
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victor s.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ICAnotes is a great service

Reviewed 11 years ago

Five stars. Definitely the program for mental health professionals.

Pros

Cost Ease of use Web based Tablet accessible Outstanding and responsive support staff Developed by psychiatrists for psychiatrists.

Cons

Notes are not 100% intuitive, but maybe 98%. Steep learning curve, but thereafter, it's a breeze.

JC
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Jessica C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A+ company

Reviewed 6 years ago

This company is everything we expected and more. Friendly, easy to use platform combined with a truly supportive team. Would recommend to anyone looking for a good EHR at a great value!

Pros

No pros were added to this review

Cons

No cons were added to this review