ICANotes Reviews

IT IS UPDATED CONSISTENTLY. THE SUPPORT IS IMMEDIATE AND THOROUGH!! CHAT IA AVAILABLE ALL THE TIME. THEY SPEAK ENGLISH CLEARLY. THEY OFFER TRAININGS AND TUTORIALS AND CONSULTATION. THE SUPPORT PEOPLE ARE HELPFUL, KIND AND WELL TRAINED. THEY CAN DO REMOTE HELP ALSO.

No cons were added to this review

Technical support, instructional video tutorials, ease of use.

It's a remote desktop connection (for us) and I'm unsure if that matters to some people. We have NO COMPLAINTS....this program is awesome.

Hi Kelly, thank you so much for the review! We really appreciate the positive feedback and are glad to hear that you're enjoying our software.

The appointment reminders to patients....

Support is not helpful. Server Crashes. System takes too long to load. Hard to navigate. Screens repeat themselves. Takes to long to navigate between calendars for different providers. Telehealth doesn't work the way it should. Notes are repetitive and not individualized.

No pros were added to this review

No cons were added to this review

It's easy to use.

It's geared to psychiatry, not psychology (it's like non prescriber use is an afterthought). Although they say you can customize it, I haven't found that to be true in practice.

Clickable options. But there’s many that are not as relevant.

It’s too saturated. Too hard to do tx plans in it as well.

I like the preset options that are available. I use many of them to speed up note taking. I also like the ability to add my own quick key options. My notes can be done very quickly with this program. I have a Macbook air and it works wonderfully. One thing that is important to me is customer service. I have used the online chat as well as called the support number. I am extremely impressed with the staff. They are fast, friendly, and knowledgeable. I always know when I contact support it will not take long and they will solve my problem.

I think the old 2008 windows interface could use some updating. There is probably a better flow they could come up with for placement of buttons but once you get used to where everything is it doesn't matter. Learning any notes program takes time at first.

Charting is simple and flows well

Slow to respond Billing features lacking auto post is not consistent and does not post in an organized manner, making your accounting confusing.

Provides confirmation that each office note is meeting criteria for CPT coding. Extremely helpful and supportive on-line help.

Slow to boot up, small font on screen. Inability of patients to select their appointments from your schedule

The prompts are there assisting in creating assessment, treatment plans, and progress notes. The ability to add a private note.

Every screen has alot of information on it that makes it hard to see everything not a fan of the yellow background

nothing I truly have nothing positive to say

everything there is nothing that works the way it should

EVERYTHING

Not a one

The willingness to make changes that help us. We need a Domestic Violence category. Their respomse: "we will work on it. " Accommodating!

We love everything. No criticisms. They answer quickly when we need their help. Chat is available most of the time during days.

a system which is user friendly that I can understand what is being told to do.

I have not experienced any issues with ICANotes it has always been a very friendly system to use.

Hi Darlene! Thank you so much for taking the time to share your experience with us! We truly appreciate the positive feedback.

Works really well and does exactly what I need it to do. I used it to transcribe medical notes for an occupation health facility.

Worked well but it can be a bit slow sometimes. I can recall losing data, but I was ale to fully recover

I like the layout of the documentation. Technical support are friendly even when my needs are not being met

This product has a lot of technical issues. I spend so much time trying to re-log in. This has been extremely frustrating to work with. This problem started about 2 months ago. I have called technical support on numerous occasions to resolve this issue but there seems to be no progress. I have come to believe that the team is not capable of resolving this serious issue.

1. Customizable easily by adding buttons you name and put in content for one keystroke entry. 2. Available on line and can be used on any PC where you have access to internet. I don't know if a download for use is available. 3. Can be rented by the month and stopped with two weeks notice. 4. Prints out scripts in standard format. This can be modified. 5. Able to paste evaluation or progress note easily into other programs. 6. Good customer support. 7. You don't have to do multiple back ups and worry about data loss.

I don't have any cons. If you don't like their presets for button data entry, you can use your own.

You can do so much with this software!!! They also have superb customer service and training!

You can only customize their forms but they have some good forms! It looks hard to use but it isn’t.

The ease of use and excellent customer service were what sold me. Customization is also important to me and Icanotes fit the bill.

The program with minor tweaks could have been customized in such a way that would have not necessitated me buying an accounting software program to supplement my simple accounting needs, however, this is not the true purpose of the program. I will say however that the ownership and customer service people really seemed to care about my comments.

Lots of templates and easy to click through to get notes done, with the items you need to bill insurance.

It took a lot clicking to complete a note and it takes time to learn where things are. The learning curve was too steep for me.

Know that my best choice was to throw in the towel and cut the losses.

After 8 months of endless problems and little support from technicians, we discontinued using the software. The extra expense of paying for mistakes made by a poorly conceived and slow-running program, for which the technicians and management would not and/or would not remedy, is unfortunate. The vendor refused to compensate for lost revenue due to poor programming.

System is fine for if you need a basic EHR for little cost. The name says it all - EHR has "canned" responses so user never has to manually develop their own content.

Not ideal for individualized care. Program is very basic and therefore not recommended for intensive programs, or programs that require specific clinical information.

I can't say I like anything best about the product, it would meet our needs if they could increase the speed of the program and make the Schedule portion usable.

The schedule is non-functioning, useless. The support team is available but not knowledgeable about their product and problems that arise from it.

I have been searching for a behavioral health EMR system for over a year. Once I came across ICANotes, I couldn't believe how easy it was to use. I am now spending less time on progress notes and intake assessments which allows me more time to spend seeing clients. I would definitely recommend ICANotes to any clinician looking to go paperless.

I would like to have the ability to send appointment reminders via email, text messaging, and voicemail.

You login and go straight to work. Its easy to navigate.

It continuesly signs out if your connection is lost.