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ICANotes
5
72
4
26
3
17
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Better Notes, Less Typing.
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ICANotes - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ICANotes overview
What is ICANotes?
ICANotes offers the most clinically robust mental health charting solution, featuring pre-configured, intuitive note templates for every discipline and care setting. Designed with mental health professionals in mind, these templates help you create detailed and compliant initial assessments, treatment plans, progress notes, and discharge summaries.
ICANotes is also a fully featured practice management solution for scheduling, forms and document management, patient communication, billing, and payments. With a fully HIPAA compliant patient portal and integrated telehealth, ICANotes is ideal for outpatient practices of all sizes.
All users receive priority 24x7 live phone and chat support and individual web-based training sessions from our team of in-house product-certified agents at no additional cost.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ease of Use
Customer Support
User Interface
Patient Management
Staff Management
Client Management
ICANotes’s user interface
ICANotes review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.0
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about ICANotes?
Users think ICANotes streamlines documentation for mental health practices, making note-taking, assessments, and treatment planning faster and more organized. They find it easy to customize, appreciate the comprehensive features for patient management, and say it is well-suited for behavioral health professionals. Some indicate the user interface feels outdated and navigating the system can be challenging at first, but training and support help ease the learning curve.
Reviewers report customer support is generally responsive and helpful, though some experience delays or unresolved issues. They mention occasional technical glitches, system slowdowns, and pricing concerns, especially for smaller practices.
Select to learn more
Who uses ICANotes?
Based on 130 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ICANotes's key features
Most critical features, based on insights from ICANotes users:
All ICANotes features
Features rating:
ICANotes alternatives
ICANotes
Starting from
35
/user
Per month
CounSol.com
Starting from
49.95
Per month
TherapyNotes, LLC
Starting from
59
/user
Per month
BestNotes
Starting from
13
/user
Per month
ICANotes pricing
Pricing plans
Pricing details:
User opinions about ICANotes price and value
Value for money rating:
To see what individual users think of ICANotes's price and value, check out the review snippets below.
Latasha B.
Clinical Director
Shakeeb H.
Owner and Provider
ICANotes integrations (5)
Integrations rated by users
We looked at 130 user reviews to identify which products are mentioned as ICANotes integrations and how users feel about them.
Integration rating: 4.5 (2)
“They validate the claims and make sure they are clean and submit them electronically”
TONYIA H.
ADMINISTRATIVE ASSISTANT
Integration rating: 5.0 (1)
Other top integrations
ICANotes customer support
What do users say about ICANotes customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ICANotes customer support.
Widely noted by reviewers, ICANotes offers responsive, knowledgeable, and courteous customer support staff.
A portion of users value the immediate access to live support via phone and within the product interface.
Many reviewers appreciate the comprehensive training, webinars, and follow-up support provided for onboarding and ongoing use.
A limited number of users report difficulty reaching support, slow responses, and unresolved issues with complex problems.
Support options
Training options
To see what individual users say about ICANotes's customer support, check out the review snippets below.
“Access to customer service is very good and when navigating ICANOtes + , very helpful.”
Charles M.
Nurse Practitioner, Psychiatry
“The teams are excellent if you have troubles and superior customer service!”
Vicki L.
Office Manager
“Cannot access telehealth using patients phone number.”
Maria H.
Psychotherapist
ICANotes FAQs
ICANotes has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What level of support does ICANotes offer?
ICANotes offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat
