Kareo Pricing, Features, Reviews & Comparison of Alternatives

Kareo

Cloud based solution for medical practice management

4.04/5 (515 reviews)

Kareo overview

What is Kareo?

Kareo offers a complete cloud based platform for medical practise administrators. Users can tackle administrative tasks such as electronic health records, medical billing and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.

Kareo helps users with appointment scheduling, allowing them to customize their dashboard and create rules to track productivity. The analytics system allows users to generate performance reports of their practice and analyze the data with the help of various metrics and graphs. The user can also generate drill-down reports to retrieve the data of people who are not paying and take action against them. The product offers a built-in messenger which enables secure communication with patients, employees and billers.

Kareo has the capability to store patient records enabling practitioners to quickly track health information, set alerts and manage billing. It can also check the eligibility of patients for insurance in real time through its electronic connections with a large number of insurance companies.

Kareo assigns a success coach to every user for the first 90 days. Users can get in direct touch with a coach to resolve any queries.
www.kareo.com

Pricing

Starting from
$110/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Kareo screenshot: Kareo - Billing and collection toolKareo screenshot: Kareo - Insurance claims trackingKareo screenshot: Kareo - Mobile appKareo screenshot: Kareo - Reporting toolKareo screenshot: Kareo - Secure messaging via chat functionality

Kareo reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.9
  4.2
  3.9
Teegan Fiedler

Great EHR with room for improvement for natural healthcare providers

Used daily for 6-12 months
Reviewed 2019-08-12
Review Source: Capterra

Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Pros
I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons
There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Shirley Walker

Easy to learn and use

Used daily for 2+ years
Reviewed 2020-02-19
Review Source: Capterra

When we first went to Kareo, we were coming off a system that had brought us to our knees: nothing worked right, clients were frustrated and we had no faith in things reported in the system. Kareo changed all of that for us--we were able to have reports we could trust, true transparency for the clients, and so many functions we were able to do more efficiently.

Pros
We love that the software is intuitive, and we can teach a clinic how to use it (on a basic level) in about an hour. The reports are accurate and easy to use. We can set up favorite reports, and generally get help whenever we're "stuck"

Cons
Enrollments--getting providers enrolled properly and getting assistance with those enrollments. Also, we really dislike that they offshore their help desk. It's challenging to get someone who can help us when we get an offshore rep. We also wish there was a better defined collections procedure/status in the system which would help us better monitor what's gone to collection. We cannot bill UB04 charges for facilities out of Kareo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Asad Mehdi

Very Poor IT support

Used occasionally for 2+ years
Reviewed 2020-06-19
Review Source: Software Advice

Fair. But there Tech support is horrible. This week from Friday , I lost the ability to send e scripts of controlled substances and it is not able to get in touch with anyone. This is not acceptable and frankly dangerous.

Pros
Easy to use easy to use on tablets.

Cons
Very poor Tech Support and E script ...

Response from Kareo


Hello Dr Mehdi, Thank you very much for providing feedback regarding your experience with both our software and our support team. We pride ourselves on both the knowledge and availability of our representatives, and we apologize that your experience was anything less than exemplary. We are committed to working with you towards a resolution regarding the current concern you've brought to our attention, and are interested in hearing your feedback in more detail regarding how our support team can improve.Someone from our support management team will be reaching out to you ASAP. We thank you again for sharing your input and look forward to speaking with you soon.

Best,
Kareo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Mathew Cannava

Not good for our single-physician dermatology practice

Used daily for less than 6 months
Reviewed 2019-12-04
Review Source: Capterra

Not good. See my "Cons" list above. Unfortunately instead of month-to-month...the sales guy (who, after you sign up, you'll never hear from again) talked me into 1 year. Now I'm trying to buy out that year so we can go back to CollaborateMD...which was much more evolved...user-friendly...with features that actually work.

Pros
Fairly easy to use on a daily basis for me as the physician, entering SOAP notes. I did like immediately entering ICD-10 and CPT codes right after seeing the patient and writing my note. Relatively inexpensive compared to other options

Cons
Whew.... 1. I guess my expectations for a "success coach" were different from what they provide. If, during implementation you want to schedule time with your "coach," that person provides you a link to THEIR schedule and you find a time (usually at least a week away) and pencil yourself in. 2. Many ICD-10 and CPT codes for my specialty are not in Kareo when you go to create the superbill. It's been 2 years now....unacceptable. 3. To link to a lab or pathology...they provide you with a form which then gets sent to that lab. From there it's up to you to see that it happens. Both the hospital lab we use and UCSF dermatopathology were unable to link with Kareo. 4. The "voice reminder" feature is a really bad late '70's computerized voice. If it calls a patient and gets a voicemail...it begins talking as soon as it hears a voice (the message) so by the time the patient's recorder begins recording...the message is already almost over. The patient is left wondering what that computerized voice was and who called? 5. The visual accounting screen is really poorly laid out.

Response from Kareo


Hello Mathew, Thank you for letting us know about your experience with our system. We value any and all feedback about our software, as it helps us to continually evolve and improve our services. It is important to us that your practice is set up for success in every way possible, and our Success team is an important part of that process. In addition, our Support team is available and willing to provide immediate support if your Success coach is unavailable. We currently have a specialist assigned to your account, and they will be contacting you immediately to address your specific concerns.

Regards,
Kareo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Carolynn Nuesse

Great Software

Used daily for 2+ years
Reviewed 2020-05-20
Review Source: Capterra

We have used Kareo for 8 years and its the best software that fits our practice!

Pros
I really like the reports and its easy to use!

Cons
Some features while using electronic posting to post medicare checks as secondary dont work properly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kareo pricing

Starting from
$110/month
Pricing options
Subscription
View Pricing Plans

https://www.kareo.com/pricing-kareo-platform

Kareo features

API
Activity Dashboard
Appointment Management
Billing & Invoicing
Calendar Management
Customizable Reporting
Document Storage

Automatic Notifications (137 other apps)
Charting (137 other apps)
Claims Management (145 other apps)
Client Portal (129 other apps)
Compliance Management (149 other apps)
Document Management (124 other apps)
HIPAA Compliance (242 other apps)
Multi-Location (102 other apps)
Records Management (185 other apps)
Reminders (204 other apps)
Reporting & Statistics (177 other apps)
Self Service Portal (127 other apps)
Workflow Management (141 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Kareo

Key features of Kareo

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars
View All Features

Benefits

• Kareo offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
• Kareo has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
• Kareo allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
• Kareo offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
• Kareo offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.