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Kareo Billing Pricing, Features, Reviews and Alternatives

Kareo Billing product overview

Price starts from

$

125

/momonth

What is Kareo Billing?

Kareo offers a complete cloud based platform for medical practise administrators. Users can tackle administrative tasks such as electronic health records, medical billing and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.

Key benefits of using Kareo Billing

• Kareo offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
• Kareo has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
• Kareo allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
• Kareo offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
• Kareo offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support

Training options

Videos

Kareo Billing pricing information

Value for money

3.7

/5

589

Price starts from

$

125

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kareo Billing features

Functionality

3.9

/5

589
Total Features85 11 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Appointment Management
Activity Dashboard
Appointment Scheduling
Claims Management
Self Service Portal
Alerts/Notifications

Functionality contenders

Kareo Billing users reviews

Overall rating

4.1

/5

589

Positive reviews

79%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.35/10
Rating distribution

5

4

3

2

1

325

138

40

32

54

Pros
The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.

JL

JANELL L.

With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.

TF

Theo F.

The best product I have every used and when I need help the service is excellent.

VP

Victoria P.

Cons
They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.

KM

Khaled M.

This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.

AS

Andrew S.

Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.

KS

Kyle S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great EHR with room for improvement for natural healthcare providers

Reviewed 2 years ago

Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Pros

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kareo has great reporting

Reviewed a year ago

Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair.

Pros

The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.

Cons

The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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First time Biller

Reviewed a month ago
Pros

I had never done billing before. Our PT clinic wanted to keep the billing in house so we tried Kareo. Of course I didn't have anything to compare too, but Kareo was easy to understand and the Kaero support was the best.

Cons

The price per therapist went up - with our reimbursement from insurance companies going down, we need to lower our cost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Maybe Try Again in a Few Years

Reviewed 2 months ago

Poor experience. ALL EHRs have glitches and issues, but this is terrible.

Pros

The product on the app is ok to use once you set it all up.

Cons

Customer "Support" - Kareo has a vast support section, but you have to know EXACTLY what to type in to get results that are not buried in 30 other pages of key words. When you try to get answers to your questions, the support people try to assist, but the answer invariably is: here's the link to submit input for upcoming changes - changes that are NEVER implemented. Billing: Kareo does not even...

Vendor response

Hello Kalliste, Thank you for your feedback. We apologize if you've experienced any confusion while using Kareo. Our records show that you did have an implementation period from September of 2020 to February of 2021 where you had direct access to one of our implementation coaches. We do offer a variety of webinars & training videos through Kareo University & our customers are given access & asked...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kareo Software Review

Reviewed 15 days ago

I enjoy Kareo, I currently have 6 practices using it. I always refer clients looking for new software to Kareo. The success coach Rose Nguyen has been helpful and makes me feel very confident in my knowledge of Kareo and had I can pass that on to my staff.

Pros

I love the eligibility tool. I also enjoy the help doc, I can usually look up what I need which is much faster than calling customer service.

Cons

Requesting new features takes a long time to get done. Also the time difference. If I have an issue at 8 and it is only 7 in California my wait time for customer service is much longer.

Kareo Billing FAQs and common questions

Kareo Billing has the following pricing plans:
Starting from: $125.00/month
Pricing model: Open Source, Subscription


Kareo Billing has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business


Kareo Billing supports the following languages:
English


Kareo Billing supports the following devices:
iPhone, iPad


Yes, Kareo Billing has an API available for use.


Kareo Billing integrates with the following applications:
QuickBooks Online Advanced, Microsoft Excel


Kareo Billing offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support

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