Tebra Reviews - Page 2

chart notes are easy to type. I cannot think of any other PROS.

NO customer support. My salesman told me that if I wanted support, I should hire someone outside of TEBRA that is an expert. Called customer support during business hours and voicemail says they are closed. You have to watch videos and self teach the software. On boarding was rushed and missed promise topics. Not meant for single provider practice. Trizetto put my EIN wrong in billing and I can't bill for several insurances. NO help in fixing the problem after months.

Thank you for sharing your feedback. We are genuinely sorry to hear about the challenges you've faced during the onboarding process and for the lack of support you experienced. While we are actively working to improve our onboarding and support services, we acknowledge that we fell short in this instance. We do offer instructor-led training and professional services for those who need more personalized assistance. We encourage you to reach out to our Customer Care team so we can help resolve your billing issue and explore how we can better assist you moving forward. We look forward to the opportunity to make things right.

We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours.

Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract.