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A better, more engaging healthcare experience

(4)

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Phreesia Pricing

Pricing overview

Value for money rating

4.2

/5

141

Price starts from

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Free plan
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Free trial

Pricing details

Contact Phreesia for full pricing information.

What users say

Phreesia also captures revenue swiftly and efficiently, and in one month we have seen a 6% increase in our Time of Service collections.
Best Medical practice investment for Patient engagement.

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Reviewers who mentioned pricing said:

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Jessica A.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Great for Small processes

Reviewed 5 years ago

We enjoyed Phreesia while we could and wished we could have continued.

Pros

This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.

Cons

I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.

HA
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Holli A.

Medical Practice, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very user friendly and efficient

Reviewed 3 years ago

Phreesia not only helped our practice save time for payment posters, but also for check in staff.

Pros

I love that Phreesia posts payments directly into our practice management system. This allows the payment posters to only have to review payment and ensure we are balanced which saves them a lot of time.

Cons

Phreesia is a little more expensive than other software, but I believe the features the Phreesia offer make up for the difference in price.

AR
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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Having used reesia for over a decade this is a wonderful product and is so helpful and so many ways

Reviewed 6 years ago

This product is such a cost saver and Time Saver for the entire practice

Pros

The amount of money that it saves on forms is wonderful. By having them in Frasier and having them uploaded into the EHR is such a Time Saver

Cons

Often patience will be resistant to using it however once someone shows them how or they have done it before they see how it's simple and easy to use it is

KA
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Kelsey A.

Medical Practice, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DO NOT RECOMMEND

Reviewed 2 months ago

Extremely frustrating, time consuming, and expensive. Customer support communication was a complete disaster. Management was helpful but very difficult to get in touch with. Despite the product not working, they are not letting me out of my contract early. I absolutely do not recommend.

Pros

Phreesia was easy to set up and implement. This was mostly because I worked with a fantastic representative that made it easy. He was then promoted and my representative from then on was not helpful.

Cons

I used Phreesia for almost 2 years. Within months I was already asking for managers to get involved. For one year, I spoke with representatives in a one hour zoom call every other week, sent multiple emails about issues each week, submitted cases about errors with examples, etc. Despite the amount of detail and examples for each error, the customer support that would respond to submitted cases would...

JD
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Justine D.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...

Reviewed 2 years ago

From the beginning, the sales process was great. My sales rep truly knew the product and kept up with me when I had questions - I'm a tough sell for sure :) He understood the complexities of Family Practice and even offered solutions along the way. He worked well with my boss/decision maker and built a trust relationship with both of us. That's important! The implementation went very well, and...

Pros

Phreesia has a seamless integration with our EHR - we use Athena. The check in process has been cut down to seconds (as opposed to up to 10 minutes at a time), which allows the staff to focus on other ancillary jobs, and less face time with patients. This is a good feature during a pandemic! Also, the reduction of paper utilizing the electronic forms that automatically flow into the charts has...

Cons

I see no cons at this time to using Phreesia. In the past there may have been a cost issue, but they have worked out better packages for practices who are interested.

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Lauren P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Review of our experience

Reviewed 2 years ago

Make sure to read your contract VERY carefully and make note of your effective date on your order form. Your contract will automatically renew after 12 months or what they call your "initial term". But keep in mind, your contract will have 2 phases - Phase 1 which is an evaluation phase where you can decide if you like the product, and Phase 2 is your committed term where you pay monthly fees. BUT...

Pros

Self scheduling allowed more customization than our EMR system AthenaMore customizable messaging to patientsIntegration with our EMR system

Cons

Pricing structureContract fine print - misleading verbiage Amount of labor on our end to ensure forms were built correctly and matched with correct appointmentsThey will upsell you on everythingErrors related to daylight savings time

ML
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Mandy L.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Phreesia is exceptional

Reviewed a year ago

Phreesia has been tremendous - it takes a large administrative load off of the front desk. The customer service is excellent, and definitely a great value.

Pros

The customer service is second to none. They respond quickly and courteously, and if they didn't have the features we needed, they were very quick to make those features available.

Cons

Some elderly patients don't love doing online check-in, but most of our patients find check-in easy and quick.

AR
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Alex R.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Patient intake and management

Reviewed 3 years ago

Benefits realized include Insurance verification, EMR integration and managing patient intake have all been a great experience. However, Phreesia is expensive and whilst we appreciate that Phreesia has a lot of functionality, it takes a lot of training and a keen eye to fully understand all the notification icons on the portal's home page.

Pros

Integration with our EMR and having patient engagement with appointment confirmation. For applicable patients to be able to complete their gaps in care on the tablet for things such as ADHD, Risk Fall Assessment, Anxiety and depression.

Cons

Integration with our EMR was not difficult, but stability or reliability of the system with numerous loss of some functionality. Text message limitations. It seems that the ability for patients to pay online through our website stopped working due to some problem with copying the HTML code from Phreesia to our website.

CB
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Chris B.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lots of Options But Phreesia is the Clear Cut Winner

Reviewed 7 months ago

We had a great experience from the design of the platform and working with the Phreesia team to customize the platform exactly the way we wanted it. They have flexibility to make it specific to your practice and the Phreesia team is incredibly knowledgeable and helpful.

Pros

Completely streamlined the patient experience from reminder calls, Kiosk service for self check in, converted all our patient documents to digital format, allowed for online portal payments and have allowed us to create custom patient satisfaction surveys for our patients.

Cons

Can be a little cost prohibitive for some smaller practices but made sense for our office which falls in the medium/large category. Customer success reps change frequently post implementation.

KP
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Kristin P.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Patient-Centered and Staffed-Centered Solution!

Reviewed a year ago
Pros

The implementation of Phreesia provided a lot of value to our practices. As our patients and staff needs evolve, Phreesia allows us to be agile and adapt to those needs in a timely manner.

Cons

Phreesia does a great job listening to client needs and making enhancements or adding additional features that provide value and ROI.

MS
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Meera S.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An Easy Portal

Reviewed 5 years ago

Captured all visits and got paid fast by patients

Pros

Patients loved it just the way we did, able to get copays faster

Cons

Problems - integration with our EHR could not occur due to cost involved

DC
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Debra C.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 3 years ago
Pros

Ease of use and implementation. Overall increase in patient revenue.

Cons

cost of credit card processing is excessive