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Practice Mate

Practice management software for healthcare organizations

Table of Contents

Is this product right for your business?

Find out with a

Practice Mate - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Practice Mate overview

What is Practice Mate?

Practice Mate by Office Ally is a comprehensive practice management solution used by over 25,000 healthcare organizations. It simplifies revenue cycle management and assists in HIPAA-compliant recordkeeping for both new and existing practices. Its user-friendly interface offers easy billing management that checks eligibility and benefits and manages claim submission and tracking. Its seamless integration with other Office Ally solutions also provides additional functionality such as patient intake, reminders, e-prescription and more. With no cost, commitment, or implementation, you can get started today to help reduce unnecessary administrative tasks, enhance job satisfaction for providers and improve the overall patient experience.

1. No cost, no implementation and no expensive hardware needed

2. Used by more than 25,000 healthcare organizations and 45,000 users

3. HIPAA-compliant record keeping

4. Easy billing management: check eligibility and benefits, create superbills, submit claims, resolve claim issues, and manage patient statements

5. Seamlessly integrates with other Office Ally solutions such as EHR 24/7, OA-Rx, and Patient Ally

Key benefits of using Practice Mate

SIMPLIFY PATIENT APPOINTMENTS
Streamline the booking process for patients and staff with tools to easily schedule patients, confirm insurances, and manage accounts.

DIGITAL PRACTICE SOLUTIONS
Eliminate paperwork and manual processes with digital alternatives that streamline your day.

NO-COST PRACTICE MANAGEMENT SOFTWARE
Do more for less with the cost-effective solutions used by more than 25,000 healthcare organizations

BENEFITS

• Improve efficiency and productivity
• Simplify revenue management
• Streamline practice operations and coordination
• Ensure compliance
• Gain insights into your practice's performance
• Enhance patient engagement and satisfaction
• Give providers time and the ability to focus on their true calling, patient care
• Reduce the overall administrative burden on providers, increasing their ability to positively impact patients and ultimately provider job meaning and satisfaction
• No cost software with no commitment
• Web-based solution requires no expensive hardware
• Peace of mind with HIPAA compliant software
• Schedule patients immediately with no implementation needed

KEY FEATURES

• Auto-Post Electronic remittance advice (ERA)
• Track revenue and accounts receivable
• Customizable alert system
• Supports multiple practitioners in a single office and practices with multiple offices
• Patient database with demographics, insurance, and appointments
• Free set-up, support, and training Superbills customized to practice needs
• Web based solution, access your data from anywhere at any time
• Efficient coding and claim submission
• Seamless integration with other Office Ally Solutions that help with patient intake, reminders, and e-prescribing.

Starting price

Alternatives

with better value for money

Pros & Cons

Usability

Responsiveness

Claims

Records

Stability

Practice Mate’s user interface

Ease of use rating:

4.5

(169)

Practice Mate pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(7)

3-4(44)

5(118)

What do users say about Practice Mate?

Reviewers appreciate Practice Mate for its affordability, ease of use, and comprehensive billing and claims management, especially for small practices. They find it convenient for scheduling, tracking payments, and integrating with EHR, while noting that customer support is responsive and helpful when issues arise. They value the ability to manage patient information and insurance claims efficiently in one platform.

Users report that the software can be slow or experience glitches, and some feel the interface is outdated or not fully user-friendly. They mention challenges with the patient portal, occasional billing complexities, and long wait times for support during peak periods.

Select to learn more

Who uses Practice Mate?

Based on 169 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Mental Health Care

Medical Practice

Health, Wellness and Fitness

Hospital & Health Care

Others

Use cases

Medical Practice Management

Mental Health EHR

Mac EMR & Medical Billing

Medical

Patient Scheduling

Practice Mate's key features

Most critical features, based on insights from Practice Mate users:

Claims management

4.6

(67)

HIPAA compliant

4.9

(78)

Medical billing

4.7

(62)

Electronic payments

4.6

(31)

Patient scheduling

4.7

(21)

Appointment scheduling

4.8

(17)

All Practice Mate features

Features rating:

4.4

(169)

Recurring appointments

5.0

(1)

Reporting & statistics

5.0

(1)

Billing & invoicing

4.7

(29)

Payment processing

5.0

(7)

For mental/behavioral health

4.7

(26)

Patient database

4.8

(6)

Reporting/Analytics

3.9

(7)

Alerts/Notifications

4.4

(10)

Calendar management

4.7

(15)

Patient records management

4.3

(21)

Third-Party integrations

4.5

(11)

Practice management

4.5

(17)

Document management

4.8

(6)

Multiple appointment types

4.0

(4)

Appointment management

4.9

(16)

EMR/EHR

4.1

(22)

Patient intake

4.6

(5)

Scheduling

5.0

(5)

Patient portal

5.0

(7)

Physician scheduling

5.0

(5)

SMS messaging

4.0

(3)

Insurance eligibility verification

4.5

(6)

Prescription renewal

4.0

(1)

Electronic signature

5.0

(2)

Patient engagement

(0)

Task management

4.0

(1)

Patient communications

(0)

Online scheduling

(0)

No-Show tracking

(0)

Multi-Physician

(0)

Multi-Location

(0)

Mobile app

(0)

Medication management

5.0

(1)

EDI

(0)

Patient management

(0)

Patient questionnaires

(0)

Self service portal

(0)

Physician management

(0)

Self check-in/check-out

(0)

Pre-Appointment screening

(0)

Prescription management

(0)

Real-Time reporting

(0)

Records management

(0)

Reminders

(0)

Room scheduling

(0)

Role-Based permissions

(0)

Revenue management

(0)

E-Prescribing

(0)

Drag & drop

(0)

Document storage

(0)

Data import/export

(0)

Customizable reports

5.0

(1)

Customizable forms

(0)

Confirmations/Reminders

(0)

Compliance tracking

(0)

Compliance management

(0)

Communication management

(0)

Commenting/Notes

(0)

Check-in/Check-out

(0)

Case management

(0)

Candidate profiles

(0)

Cancellation management

(0)

API

5.0

(1)

Activity tracking

(0)

Access controls/permissions

(0)

Medication history

(0)

Medication alerts/warnings

(0)

Live chat

5.0

(1)

Historical reporting

(0)

Formulary management

(0)

Forms management

(0)

For urgent care

(0)

For substance abuse therapy

(0)

For psychiatrists

(0)

For primary care

(0)

For podiatrists

(0)

For physical therapy

(0)

For orthopedics

(0)

For group therapy

(0)

Faculty/Staff management

(0)

Employee management

(0)

Email reminders

(0)

Eligibility verification

(0)

EHR/EMR integration

(0)

Practice Mate awards

Medical Practice Management

90/100

Medical Scheduling

89/100

Practice Mate alternatives

Practice Mate

4.5

(169)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.6

Customer Support

4.5

Valant EHR Suite

4.1

(332)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.0

Value for Money

4.0

Customer Support

4.1

BestNotes

4.5

(198)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.5

Customer Support

4.7

TheraNest

4.4

(996)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.3

Customer Support

4.4

Practice Mate pricing

Value for money rating:

4.6

(169)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Practice Mate price and value

Value for money rating:

4.6

(169)

To see what individual users think of Practice Mate's price and value, check out the review snippets below.

“The ease of use for electronic medical billing is my favorite thing about Office Ally Practice Mate. I am able to do an entire weeks worth of medical billing in only a few minutes.”

Patrick H.

Owner

“Access To help and software is very intuitive. Overall it's a great program with many great features.”

Melissa F.

Owner

Practice Mate integrations (1)

Integrations rated by users

We looked at 169 user reviews to identify which products are mentioned as Practice Mate integrations and how users feel about them.

EHR 24/7

Integration rating: 5.0 (4)

“Scheduling, Pt demographics, Intake Pro for registration documents, Reminder Mate, Provider calendars”

Joy M.

Founder and Sole Owner

Practice Mate customer support

What do users say about Practice Mate customer support?

Customer support rating:

4.6

We analyzed 25 verified user reviews to identify positive and negative aspects of Practice Mate customer support.

Widespread user sentiment highlights fast, reliable, and easily accessible customer support by phone or email.

A minority of users report long wait times, poor follow-up, or unhelpful responses from customer service.

Support options

Faqs/forum

Email/help desk

Knowledge base

Phone support

Training options

Videos

To see what individual users say about Practice Mate's customer support, check out the review snippets below.

“No complaints and the support team is 99% available when needed or if you leave a message to contact you they call back within 24 hours.”

Sylvia E.

Billing

“I like that I can call or email customer support and they get back to me.”

Julie S.

Psychologist

“We also had a worrisome customer service experience with their partner for integrated credit card processing, so we had to use a separate processor.”

Kristen L.

Psychologist