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PrimeRx
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pharmacy management solution
Table of Contents
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PrimeRx - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
PrimeRx overview
What is PrimeRx?
PrimeRx is a leading pharmacy management system that empowers pharmacies to achieve operational excellence and superior patient care. With a legacy of innovation and a focus on customer satisfaction, PrimeRx is shaping a new era in pharmacy management solutions. PrimeRx provides pharmacies with a seamless experience from all aspects of pharmacy management. From audit-proof dispensing and inventory management to patient communication and smart purchasing, PrimeRx offers a holistic ecosystem allowing pharmacists to elevate their operations for better adherence and patient satisfaction. PrimeRx offers a range of features and services through the PrimeRx Enterprise, PrimeRx CLOUD, and PrimeRx MARKET platforms. Are you ready to see how PrimeRx can help your pharmacy achieve operational excellence and exceptional patient care? Visit primerx.io/schedule-a-demo/ to learn more.
Key benefits of using PrimeRx
•Stay in touch with your patients: Outbound Calling, TXT/SMS Messages, Emails to communicate information related to Refill Alerts, Dose Alerts, Pickup Alerts, Greetings, and other messages.
•Customized Workflow Management and Reports
•Tools to facilitate 5-Star ratings, medication synchronization, clinical assessments, patient communication, business analytics functions, and patient medication adherence reports.
•Electronic Data Interchange (EDI) enabled for ordering, inventory, and reconciliation
•Scan patient’s driver’s license to start patient file
•Time stamped notes ledger for each patient file
•Add Tasks or To Do List with the systems built in electronic reminders and follow-up messaging tools.
•Patient insurance eligibility check
•Search Prescribers National Database
•Find medications through a National Drug Code Directory (NDC) drug list
•Over 20 Pharmaceutical Distributors and Drug Wholesaler integrations: AmerisourceBergen Corporation, Cardinal Health, H.D. Smith, McKesson Pharmaceutical and more.
•Insurance transmission results showing estimated DIR fees
•COVID-19 vaccine-related workflows, including patient enrollment and scheduling, billing, and reporting
•Contactless Payments through PrimeRxPAY. With PrimeRxPAY, pharmacies can manage co-pay collection and issuance of receipts. PrimeRxPAY allows patients to complete their co-pay transactions before the medication is picked up in the pharmacy, by the curbside, or delivered.
Starting price
Pros & Cons
Usability
Onboarding
Responsiveness
Glitches
Processing
PrimeRx’s user interface
PrimeRx pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about PrimeRx?
Users report PrimeRx is easy to use, with a user-friendly interface and helpful training resources that make onboarding straightforward. They find it simple to navigate and customize, and say it suits both new and experienced pharmacy staff, though some mention minor frustrations with customization and interface changes.
Reviewers indicate customer support is inconsistent, with some praising quick resolutions and others experiencing slow response times and unresolved issues. They feel frequent software updates introduce glitches and bugs, requiring extra troubleshooting, and say pharmacy features are generally effective but sometimes inaccurate or slow, especially with drug interactions and prescription processing.
Select to learn more
Who uses PrimeRx?
Based on 102 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
PrimeRx's key features
Most critical features, based on insights from PrimeRx users:
All PrimeRx features
Features rating:
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PrimeRx pricing
Value for money rating:
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No pricing info
User opinions about PrimeRx price and value
Value for money rating:
To see what individual users think of PrimeRx's price and value, check out the review snippets below.
Kristina M.
Pharmacy Tech
Sherri L.
Manager
PrimeRx integrations (10)
Integrations rated by users
We looked at 102 user reviews to identify which products are mentioned as PrimeRx integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Other top integrations
PrimeRx customer support
What do users say about PrimeRx customer support?
Customer support rating:
We analyzed 27 verified user reviews to identify positive and negative aspects of PrimeRx customer support.
Widespread user sentiment highlights quick, efficient, and always-available customer support that resolves issues promptly.
A small group of reviewers report inconsistent support quality, slow responses at times, and difficulty reaching the right person.
Support options
Training options
To see what individual users say about PrimeRx's customer support, check out the review snippets below.
“Excellent! When there's an issue about cannot process claims the customer service solved the situation in minutes.”
Johnny W.
Tech
“Their support is amazing, the are available 24/7.”
Jahid H.
Owner
“customer service is poor- not getting back to the proper person and extension during specified hours in office; closing out tickets without actually fully resolving the problem or concern at hand”
Eric P.
manager, PIC
PrimeRx FAQs
PrimeRx has the following pricing plans:
Pricing model: One Time License
Q. Who are the typical users of PrimeRx?
PrimeRx has the following typical customers:
Freelancers, Mid Size Business, Small Business
Q. Does PrimeRx support mobile devices?
PrimeRx supports the following devices:
Android, iPad, iPhone
Q. Does PrimeRx offer an API?
Yes, PrimeRx has an API available for use.
Q. What other apps does PrimeRx integrate with?
PrimeRx integrates with the following applications:
CoverMyMeds Platform, Qualifacts CareLogic, Eldermark, ECP, Jotform, SureCost, iCareManager, QuickBooks Online
Q. What level of support does PrimeRx offer?
PrimeRx offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base
