RXNT Reviews

1. Security and ability to prescribe schedule meds electronically 2. Onboarding and registration process is very thoughtfully organized

N/A - I have had a good experience so far and nothing negative to say.

There is actually nothing that our practice went through with RXNT that was a positive

Patient migration, encounter formation, sending prescriptions, customer service

Hi Tim, we're sorry to hear that you had a negative experience with RXNT. We do everything we can to meet the unique needs of every client, and we have procedures in place surrounding setup, migration, points of contact, etc. Setup and migration are a collaborative process, and they require an active role to ensure our customizable software will meet the required needs of your business. Unclear or...

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It is easy to manage. Friendly and fast. It took few days to understand it. Customer service was amazing.

So far, I have not experienced anything that makes me dislike RXNT.

Ease of use and low cost. All in one system.

It does not include a couple of features that are needed in the pediatric setting. You have to have separate tabs open for each part of the system, schedule, ehr, billing.

Scheduler, EHR, how easy it is to navigate, very friendly user

I didn't have anything that I did not like about RXNT

I like that we do not have to completely fill out the demographics for a patient. I like that the medications saved are able to be viewed by all our network

I would like to have the pharmacy search easier for small pharmacies and I would like to have the pharmacy list be saved for the whole network like the medications saved. I think you need more training. The video's are more of a basic understanding and the rest I had to figure out on my own. It would be nice if you had a rep visit the facility and offer a training session to the trainer.

Relatively inexpensive for EMR, however you don't get fully functional product

Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system.

This user is no longer a current client of RXNT. We're sad to hear about their issues with our system and our customer service team. However, our support staff works hard to ensure that issues are addressed promptly and effectively. We are committed to resolving customer concerns, but we prefer that feedback be communicated directly. For any concerns related to the review above, please contact connect@rxnt.com, and we'll be happy to help!

I like the ease of use, and ease of training new employees to use.

Sometimes the systems is a little slow which causes delays in patient management.

Solve problems of my medical practice.

Confusing at times when other prescribers start a new profile

I love the templates for charting which gives me access to the diversity of my patients.

The billing portion was complicated but I no longer use that feature.

Ease of use! Templates for charting are awesome!

There is really nothing I do not lije about the product.

E prescribing from RXNT app was easy to use

Access to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there.

Price. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good.

Slow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation.

seems to be up to date with some EHR eatures

issues with onboarding and length of time. you would be trained on how to open patient files but ur files were still not updated...trainings were very robotic and if your info wasn't in system they recorded the training so you could go back and train yourself. the purpose was basically to just "check" the box that you were trained whether or not you got anything out of it. reps not always available I go the impression the company is very understaffed. some bait and switches when you sign up so be careful. This is not what I thought and I will look for another company.

The price of the software is better than most, but you get what you pay for.

The fact that you don't know if it going to work properly when you 'try" to log in. When they update something, 2-5 other things don't work properly.

Somewhat easy to use; takes time to understand what each screen means and the process for each task.

Messages should be secure between clinicians/physicians, not accessible by admins or others. When an appointment is scheduled with another provider on the same date as a regularly scheduled appointment with a different provider in the same practice-it should warn or prevent this.

For the most part all the modules work well together and makes it easy to find information between the modules.

Reports and queries could have more options to choose from. I would also like to see the ability to show the insurance care in the billing module so that certain insurances could be billed out together by grouping them instead of opening up each one individually. Would also like the ability to change or delete the Park Encounters grouping names. Encounters from the EHR should not be allowed to be released when still in Draft form. Dx codes from the Encounter should all pull over to the claim. System should warn when a duplicate encounter is created in the EHR and the billing, or if a patient cancelled or rescheduled appointment, a claim should not be allowed to be created.

On a day to day basis, the EHR, scheduling and e-prescribing functions work well.

A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down.

I like how an image of the finished prescription is displayed before it is sent.

1. It loads and operates slowly even on a new computer. 2. It is impossible to delete patients 3. The patient merge feature is complicated and I couldn't get it to work. 4. The pharmacy selection feature doesn't work if you enter the actual address. 5. Sometimes the line for viewing a new prescription is mainly covered. 6. Customer support is responsive and has acknowledged at times that a chronic problem isn't being solved.

The data base is very large, and it works seamlessly with other prescription management software. We are able to customize prescriptions, and use the PRN option for more complicated prescriptions. The Support team has always been extremely helpful, willing to stay on the phone until the problem is solved, and able to talk us through any changes in software.

I appreciate the need for ads, but they can be a little intrusive. The website occasionally makes design changes that are not always intuitive, so there is a learning curve whenever changes are made.

Easy to use features, rxnt staff are helpful

Sometimes the system can be slow or preferences are hard to change

It is a little confusing and overwhelming to navigate but we are not using it at 100% right now

The system is very slow. There is a long lag time when trying to navigate on the program.

I like that the program is cloud based and can log in from anywhere.

Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.

The prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.

I wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .

There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday...

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The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business.