TheraNest Pricing, Features, Reviews & Alternatives

TheraNest

Web-based mental health software for practitioners

4.47/5 (720 reviews)

TheraNest overview

What is TheraNest?

TheraNest Mental Health is a web-based solution for psychology and mental health practices, independent practitioners, teaching and educational centers and non-profit organizations to manage notes, billing and scheduling related information. The product can also be accessed via Apple app that gives users the freedom to accept signatures within the mobile app.

The calendar management and appointment reminder feature of TheraNest allows users to get an organized view of appointments from a desktop, mobile phone or tablet. The product also has the capability to notify social workers, therapists or counsellor via email, voice call or SMS text about any changes in the appointment. Therapy notes is another key feature of TheraNest that allows users to approve and electronically sign notes, review notes, receive notification of pending notes and also generate custom forms for notes creation. It also allows the storage of unlimited documents that can be uploaded by the user.

Offer online therapy with Telehealth in TheraNest. Secure, HIPAA compliant video conferencing seamlessly integrated in TheraNest.

Save time and provide better care with the Wiley Practice Planner integration in TheraNest. The easiest and most efficient way to complete your Treatment Plans and Progress Notes.
therapybrands.com

Pricing

Starting from
$39/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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TheraNest user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.4
  4.6
Melissa W.

All-in-one platform that's perfect for my small private practice!

Used daily for less than 6 months
Reviewed 2019-09-16
Review Source: Capterra

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Response from TheraNest


Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Micheal Frances S.

Theranest lies about their customer service

Used daily for 6-12 months
Reviewed 2019-11-08
Review Source: Capterra

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Pros
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons
Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Response from TheraNest


We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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CAITILN D.

Excellent Customer Support

Used daily for less than 6 months
Reviewed 2021-03-03
Review Source: Capterra

Overall I am very pleased with TheraNest and will continue to use the platform.

Pros
I have had such a wonderful experience with the customer support team at Theranest. They have done a great job at checking in, trouble shooting, and offering me support as I learn the program. Whenever I've had an issue or question, they promptly and politely followed up.

Cons
I am needing a bit longer to get used to locating what I need on the site than is normal for me. For me personally, I would like for categories and headings to be more user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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beth A.

Don't do it!!

Used daily for 2+ years
Reviewed 2020-07-14
Review Source: Software Advice

Pros
ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Cons
The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Response from TheraNest


Hi Beth, thank you for your feedback. We do offer different channels of support. While some customers prefer the option to set up a call between their client sessions, we do offer an alternative where you can call in at your convenience (1-800-867-8405; option 2 for support). Scheduled calls are a popular option and can sometimes book out several business days with our Insurance Billing Specialist. But if you have some general questions you are looking for a quick answer to we would recommend giving our 1-800 number a ring.

A member of our Customer Happiness team will reach out to you to see how we can assist you further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Courtney M.

Wonderful

Used daily for 2+ years
Reviewed 2021-01-21
Review Source: Capterra

Easy to learn, and [SENSITIVE CONTENT HIDDEN] helped tremendously in guiding me.

Pros
It is very intuitive and easy to use. It's smooth to use and logical.

Cons
I honestly love everything about it. It's great for what it is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TheraNest pricing

Starting from
$39/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

The product pricing varies according to the number of active clients.
30 Active Clients Plan - $39.00/mo
40 Active Clients Plan - $50.00/mo
50 Active Clients Plan - $60.00/mo
80 Active Clients Plan - $91.00/mo
100 active clients or more will need to contact sales

TheraNest features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Document Management
E-Prescribing
HIPAA Compliant
Medical Billing
Multi-Location
Patient Records Management
Records Management
Reminders
Reporting & Statistics
Scheduling
Self Service Portal
Workflow Management

Compliance Management (203 other apps)

Videos and tutorials

Additional information for TheraNest

Key features of TheraNest

  • Data encrypted using SSL certificates
  • Track attendance information
  • Data backup
  • Appointment reminder feature
  • Full-featured calendar
  • Sync TheraNest calendar to Google Calendar
  • Accept credit cards
  • Build custom forms
  • Custom templates
  • Upload files and documents
  • Electronic claims and payment management
  • Individual and group notes
  • Invoice and billing reports
  • Comprehensive dashboard
  • In-depth analytics
  • Invoicing and bills
  • Chat within the application
View All Features

Benefits

● TheraNest Mental Health's therapy notes allow practitioners and health centers to keep a track of progress notes, discharge summaries and treatment plans.
● The product offers analytics functionality that helps users to analyze client distribution as per demographics such as gender, marital status, among others.
● TheraNest Mental Health has the capability to schedule recurring appointments and sync the TheraNest calendar to Apple’s iCalendar and Google calendar offering a consolidated view of appointments.
● TheraNest Mental Health offers billing management that allows users to create, email and print invoices and also accept credit cards for payment processing.
● TheraNest Mental Health has the capability to offer support practitioners with a large number of active clients by offering customizable pricing plans.