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TheraNest

Web-based mental health software for practitioners

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TheraNest Pricing, Features, Reviews and Alternatives

TheraNest product overview

Price starts from

39

Per month

Per Feature

What is TheraNest?

TheraNest Mental Health is a web-based solution for psychology and mental health practices, independent practitioners, teaching and educational centers and non-profit organizations to manage notes, billing and scheduling related information. The product can also be accessed via Apple app that gives users the freedom to accept signatures within the mobile app.

Key benefits of using TheraNest

? TheraNest Mental Health's therapy notes allow practitioners and health centers to keep a track of progress notes, discharge summaries and treatment plans.
? The product offers analytics functionality that helps users to analyze client distribution as per demographics such as gender, marital status, among others.
? TheraNest Mental Health has the capability to schedule recurring appointments and sync the TheraNest calendar to Apple’s iCalendar and Google calendar offering a consolidated view of appointments.
? TheraNest Mental Health offers billing management that allows users to create, email and print invoices and also accept credit cards for payment processing.
? TheraNest Mental Health has the capability to offer support practitioners with a large number of active clients by offering customizable pricing plans.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

Live Online
Documentation
Videos
Webinars

TheraNest pricing information

Value for money

4.3

/5

841

Starting from

39

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TheraNest features

Functionality

4.1

/5

841

Total features

106

10 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Scheduling
Patient Records Management

Functionality contenders

TheraNest users reviews

Overall Rating

4.4

/5

841

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.27/10
Rating distribution

5

4

3

2

1

492

251

63

17

18

Pros
They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.
AvatarImg

Dr. Holly S.

In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials.

AH

Amy H.

Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

KO

Kelley O.

Cons
I don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question.

AS

Andrea S.

Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked.

JK

Jenifer K.

I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option.

SM

Shelley M.

Overall rating contenders

Overall Rating

It has saved me time and headaches in keeping track of client appointments and payments.

Reviewed a year ago

Transcript

Kelly: Hi, my name's Kelly. I'm a licensed marriage and family therapist. I would give TheraNest a three...

JC
AvatarImg

Julie C.

CEO

Hospital & Health Care, 1-10 employees

Review source

Overall Rating

Professional Product

Reviewed 2 years ago

Transcript

Julie C.: Hi, my name is Julie. I'm a marriage and family therapist with my own private practice. And...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-in-one platform that's perfect for my small private practice!

Reviewed 3 years ago

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Vendor response

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Theranest lies about their customer service

Reviewed 3 years ago

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must...

Cons

Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Vendor response

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy for a busy woman to use

Reviewed a month ago
Pros

I love that Theranest makes it easy for me to spend less time writing notes and more time spending time with the clients I work with. Note-writing is simple because of the ability to copy from previous notes and quickly change any parameters that changed in this particular session. Some clients don't change much in certain areas from session to session so it would be a waste of time to rewrite or re-click...

Cons

The software almost always works, but one technical problem interfered with my ability to label two notes with the correct day once, which is honestly not too bad in comparison to any other experience I've had with other platforms (Kareo, etc). The problem was resolved within one week, appropriate notifications of progress on the issue were made, and it hasn't happened again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible Bugs and Misrepresentation of Software

Reviewed a month ago

It's been a HUGE headache. They consistently overpromise and underdeliver.

Pros

It has so many bugs that it is hard to find much to like other than the cost. I do like that it is priced by client rather than by therapist.

Cons

SO MANY bugs that make working with the software on a day to day basis very difficult. Managed billing was TERRIBLE. They caused our practice to have 30k in outstanding claims in 2 months. NOTHING was paid. And then when I asked to discontinue the service, they stopped responding. We took over billing and they charged us over $600 in one month for work that WE DID.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Becoming More Well Rounded All The Time

Reviewed 6 days ago
Pros

Both administration and clinicians love the features that are available for their use in TheraNest based on their roles in our company. The chat feature is a favorite for both because it helps the front office staff reach out to providers when their current clients are running over the appointment time and the next client is in the waiting room, without interrupting the current client's time.

Cons

I honestly hated the accounting side of TheraNest when I started using it in 2019 because there were so many CMS HCFA1500 permanencies in place once a note was signed, that creating claims and invoicing without having to have a provider un-sign and re-sign a note was difficult. The TheraNest team has made remarkable advancements in being able to customize claims and invoices while maintaining the integrity of the medical record.

TheraNest FAQs and common questions

Q. What type of pricing plans does TheraNest offer?

TheraNest has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of TheraNest?

TheraNest has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does TheraNest support?

TheraNest supports the following languages:
English


Q. Does TheraNest support mobile devices?

TheraNest supports the following devices:
Android, iPad, iPhone


Q. Does TheraNest offer an API?

Yes, TheraNest has an API available for use.


Q. What other apps does TheraNest integrate with?

TheraNest integrates with the following applications:
Microsoft Outlook, iCloud, Google Calendar


Q. What level of support does TheraNest offer?

TheraNest offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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