Therasoft Online Pricing

*Excellent customer service with quick response time to your questions and concerns. If they do not have an answer to your question, they research it until they do and follow-up with you quickly. *Amazing competitive rates. *Great software features such as, but not limited to: Direct links to pre-register your patients from your website, easy-to-use scheduling calendar, inter-office messaging system, ability to upload patient records and insurance cards, ability to keep track of authorizations and pre-certifications, and the ability to charge patient's credit cards directly through TheraSoft with First Data Merchant. *Iphone app *Remote access to your patients' accounts no matter where you are at. *Extremely user-friendly filing of electronic or paper claims submission.

*The accounting reports could be better in regards to end of month reporting (insurance plus patient payments). *Billing statements can be very time consuming if you deal with a lot of divorced parents and have to seperate the bill up between parties. *Sometimes the authorization tracking system is off and inaccurate and it does not alert you when you are low on visits.

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Thank you Michael for the great review! It is always a pleasure to work with you.

All features. Mostly calendar, assessment forms and history. Keeps us on track and sends reminders to the clients. I dont use the client portal which seems impractical for me. colored icons are attractive and easy to use. They did my website and I am very pleased with it.

Reports can improve. I like the reminders. Some more simplicity with client portal use. Customer service and staff need to introduce when necessary so we know who is incharge of the portfolios. Billing plus can be in house. Billing and other reports can be better. The secure payment offer is convenient but too costly and complicated. It can be cheaper as there are cheaper vendors. LIKE CAYAN . Which is a whole saler.

The product is very user friendly. The price point is excellent. Customer service has always been extremely accommodating - knowledgeable, friendly, and go above-and-beyond what would be expected.

Our only complaint has been the inability to add in customized forms such as in-take, treatment forms, etc.

Hi Kathy! Thanks for taking the time to review the software, We have recently added a feature to allow the clients to complete and sign customized intake forms. I've just sent you an email regarding this. We value our users opinions and try to accommodate the needs of our users whenever possible, I hope you enjoy your day! Tiffany

What I like most about this software is the attendance and progress notes format. I also like some of the assessment templates. I like the electronic signatures and the fact that it is tied to billing

I love the online sessions function but the picture quality for the provider is very bad. Also, the group notes are difficult. I used to use the group tab but then it does not show on the regular attendance and progress notes tabs. There must be a way that groups can also be on normal calendar and attendance.

Easy to use, great support staff, and affordable!

Nothing yet. The tutorials are helpful when I have questions and the office staff is extremely responsive.

All the features, cost, response from customer service staff, willingness to take modifications in consideration

Not consistent to depend on when you have a specific window to work. Will time you out, not allow you to log in, takes too long to reload pages, is cumbersome to complete notes in a timely manner between clients, often frustrating.

My former EHR vendor recently significantly raised their prices to bring them more in line with other EHR vendors. With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior. Specifically, I appreciate how the information within the EHR is organized and displayed on the screen. I like how the treatment plan is very accessible and informs the treatment session note. I like how my custom designed website is an integral part of my EHR. With Therasoft, everything weaves together in a dynamic way, supporting more rigorous charting process that is easier to navigate than my former EHR. Therasoft helps me to better conceptualize my cases.

Therasoft is a robust program that takes a while to learn. The learning curve is well supported by their transition team and onboarding resources. Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them.

I have been using Therasoft Online for the past 8 years. I am long overdue in giving them my two thumbs up. I can not begin to express how pleased I am with this software. Therasoft Online offers a big product to the small private practitioner. It is a high-end software at an affordable price. Therasoft Online is comprehensive in terms the numerous features that it offers (i.e., registering,...

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I really love the apps, but would like more functionality and integration. I am unable to see my client's secure messages and I can not see appointments confirmed by the client.

1. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive. 2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations. 3. There is no pressure to add more services than you need....

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Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed.

Thank you for your feedback, we appreciate you taking the time to Review our Company. I am sorry you had some difficulties with your documentation. We have made some changes for autosave so if there is any internet connection or other problems our system will autosave what you have completed up to that point. Glad you are able to make the software work for all your needs to do the job you love. Many Thanks, Petra

It is good for clinical documentation.

Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients

Therasoft takes advantage of web-based technology and the "cloud" environment in three major ways: First, the system seamlessly integrates appointments and calendar functions, billing functions (electronic billing, electronic EOBs), credit card, and EMR chart components. Second, the Therasoft system integrates the familiar features of, and interfaces with, popular information management systems like...

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The biggest con of the Therasoft system is that it is on the cutting edge of web-based systems and is, consequently rough around a few edges. Whereas all the components operate as advertised, there are idiosyncrasies within functions that one wishes were more smoothly operational. For example, Therasoft provides an innovative display method for the main calendar that allows users to see, at a glance,...

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Thank you for your detailed response, Jeni! Our client's input helps us grow and improve. I know that we have spoken about some of your concerns in the past and addressed some that you had. We do have some great improvements in the works. I think those will address more of the items you have mentioned. Let me know if you would like to schedule some time to meet to discuss things further.

* offers so many administrative, billing, and clinical tools that help me stay organized and manage my time well * has EXCELLENT customer support, which is essential for a solo practioner with limited computer skills; they are friendly, patient, and helpful to resolve issues * is HIPPA compliant * is very affordable and cost effective * could transition to electronic records and utilize different components of the program at my own pace

* when i started, the video tutorials on how to use the different tools were minimal and i relied heavily on customer support; thankfully, this has changed over the months; step-by-step teaching tutorials are very helpful in learning how to use this comprehensive system; this along side the excellent customer support greatly reduces the frustration and the ability to stick with the learning process * the accounting program is functional but somewhat confusing, especially the ability to track client payments

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No pros were added to this review

No cons were added to this review

No pros were added to this review

No cons were added to this review

Being able to do everything to run my practice from appointments, documentation, marketing, and billing. I have tried several other software programs prior to Therasoft Online and had to piece mill other programs to make it all work. With Therasoft I don't have to use any other program to fulfill my needs. My clients like the ability to register and schedule their own appointments for convenience. I like the ability to have online sessions for clients that cannot travel to the office. The mobile app for clinicians is very user friendly and provides more features than other softwares I have used. Whenever I have a question or problem the team is readily available and responsive.

The price is a little higher than other EHR software, however the features are worth it in the end.

Hi Taurus, Thank you so much for the review. We truly value your thoughts! Thanks, Tiffany

Therasoft is an easy program to learn and use. It meets the needs of my moderate sized group practice while remaining affordable. Customer support is top notch. We can contact them by telephone or email and any questions we have are answered quickly.

There is a large selection of reports. At times, it can be a little confusing figuring out how to get the information I need. However, the costumer support team is always available to assist with this. They also provide a large number of webinars and training opportunities that would make the process easier (I have not had the opportunity to view these yet).

easy to use and easy to navigate, great job for the staff, very helpful, fixes problem quickly, good customer service

need pricing for group practice, could improve the software sales, group notes could be improve and much easier to input,

Good afternoon Gayla, We are so happy to help you stay more organized by going paperless. If you would like to send me any ideas you might have on improving the group notes, we are always open to suggestions. hope you and your staff enjoy this holiday weekend! Tiffany

Claims file easily after set up. Notes fairly simple.

Forget Video, it is frequently down. Customer support is average at best and the weakest area.. The people answering the phone typically don't know much. The FAQ's are often unhelpful as they are not updated. Training videos are mediocre quality.

Easy to implement price access web based integrated billing electronic notes, billing calendar start up

Billing is over complicated. System does not flow. Too many bugs. Telehealth is out of date and unstable.

THERASOFT ONLINE HAS BEEN A TRUE GIFT TO MEET MY ADMINISTRATIVE & CLINICAL NEEDS. THE CLINICAL FORMS ARE COMPREHENSIVE AND (AGAIN) USER FRIENDLY) THE FLOW OF INPUT INFORMATION AND CALENDAR USAGE IS ( AND AGAIN )VERY USER FRIENDLY. THE ONE CLICK CALENDAR/PAYMENT/INSURANCE BILLING IS A DREAM COME TRUE. THE TRUE MEANING OF "SEAMLESS USAGE". I ALWAYS WANT TO KEEP IT SIMPLE AND THERASOFTONLINE HAS MADE...

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IF YOU ARE NOT USING THERASOFT...YOUR LOSS.

Easy and quick to implement and set up; quick turnaround time when tickets are entered for improvements or issues; quick response of customer service; caring support staff; clean, easy to use interface

The pricing structure is a little off putting to me compared to other EHR's I have used and talked with.