Escapia Features

Escapia

Vacation rental software and guest management system

4.38/5 (99 reviews)

Competitor Feature Comparison

API
Accounting
Accounting Integration
Activity Dashboard
Administrative Reporting
Alerts/Notifications
Audit Trail
Auto-Responders
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Client Portal
Commission Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Templates
For Vacation Rentals
General Ledger
Guest Communications
Guest Experience Management
Housekeeping Management
Invoice Management
Lead Management
Maintenance Scheduling
Multi-Channel Distribution
Online Booking
Owner Statements
Payment Processing
Price / Margin Management
Ratings / Reviews
Real Time Data
Real Time Reporting
Reporting & Statistics
Reservations Management
Role-Based Permissions
Room Booking
Search/Filter
Third Party Integrations
Vendor Management
Website Integration
Widgets
Work Order Management
Learn moreCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Administrative Reporting
Alerts/Notifications
Audit Trail
Auto-Responders
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Client Portal
Commission Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Templates
For Vacation Rentals
General Ledger
Guest Communications
Guest Experience Management
Housekeeping Management
Invoice Management
Lead Management
Maintenance Scheduling
Multi-Channel Distribution
Online Booking
Owner Statements
Payment Processing
Price / Margin Management
Ratings / Reviews
Real Time Data
Real Time Reporting
Reporting & Statistics
Reservations Management
Role-Based Permissions
Room Booking
Search/Filter
Third Party Integrations
Vendor Management
Website Integration
Widgets
Work Order Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Administrative Reporting
Alerts/Notifications
Audit Trail
Auto-Responders
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Client Portal
Commission Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Email Templates
For Vacation Rentals
General Ledger
Guest Communications
Guest Experience Management
Housekeeping Management
Invoice Management
Lead Management
Maintenance Scheduling
Multi-Channel Distribution
Online Booking
Owner Statements
Payment Processing
Price / Margin Management
Ratings / Reviews
Real Time Data
Real Time Reporting
Reporting & Statistics
Reservations Management
Role-Based Permissions
Room Booking
Search/Filter
Third Party Integrations
Vendor Management
Website Integration
Widgets
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Android App


15,513 reviews

Escapia Feature Reviews

25 reviewers had the following to say about Escapia's features:

Brian B.

Support is great but some changes to program seem rushed and not thought out well.

2017-10-04

Escapia is a great retail rental reservation and property management software for vacation rental property managers.

Pros

The reservations section is very good, distribution partners, and support is great to communicate with.

Cons

Lead management system, service orders, and some accounting reports are very challenging to use and we use outside software for these functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike O.

Great Investment!

2014-10-21

We've been using Escapia since January 2012 and have been very pleased with its positive impact on our operation, especially in streamlining our booking and schedule management and payment processes. We also appreciate the reporting capabilities and management tools that have given us more and better insight into our vacation rental operations.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shawn S.

Escapia Keeps Getting Better

2016-11-08

Housekeepers love the Housekeeping dashboard.

Pros

Yield managment, training, uservoice, automatic payments

Cons

Still think there's room for improvement on the service order side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cathy L.

Escapia is a powerful professional tool to help you run your businss

2018-07-11

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Pros

The various tools available for setting rates/manipulating rates are easy to use.

Cons

Features for automated or scheduled correspondence are weak.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonah M.

I would be lost without them

2014-10-21

This is by far the best software company out there for vacation rental management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tere L.

Escapia has gotten bigger and better over the last 7 years that we have been using the software.

2017-10-05

Pros

The reservation grid is simple and reliable, giving you an accurate overview of bookings and availability.

Cons

I love to utilize the booking reports, they are very useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Diane B.

I Love my Escapia Software!

2014-10-21

Escapia software provides comprehension vacation rental software covering all aspects of accounting needed to properly run a property management software company.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
DAVID W.

Best PM software on the market!

2018-04-11

Pros

Dashboard is very helpful to manage reviews and updated booking numbers.

Cons

There are some reports needed that can be built but at an additional cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary T.

We've built our whole company using Escapia. The sales and tech support teams are incredible.

2017-11-02

Pros

Grid based inventory. Support questions are immediately addressed.

Cons

It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

Very Strong System, But Outdated and Clunky

2019-10-23

It gets the job done solidly, but is seriously lacking in efficiency and design.

Pros

It never goes down and always performs its core functionalities. It has API connections with every supplier that we need.

Cons

The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
John W.

Going Beyond a Necessary Evil

2020-10-28

By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform.

Pros

I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely.

Cons

Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Stacey G.

Escapia Software Review

2019-01-08

Escapia makes paying owners, tracking renters and reservations as well as lining up departure cleanings.

Pros

This software is easy to use and set up is a breeze.

Cons

Some features are not flexible nor do they work well with the way we have our business structured. They do offer some work arounds but not complete fixes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany G.

Easy, efficient, and well worth the investment. We have been on for over 4 years now!

2018-02-27

Pros

Great marketing API feeds for listing sites/software to help you succeed in the vacation rental space, color-coded reservation grid for easy filtering and tracking.

Cons

The ability for Homeaway/VRBO brand to match back reservations on source - I pay for a secure software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ashley S.

Great!

2019-04-29

Pros

I also really enjoy the ease of use of the reservation grid.

Cons

Owner Portal could use some updating. Our owners always have trouble registering. Also, would really love to be able to have owners easily pay us via credit card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen B.

Rental Software that allows me to grow my business

2016-11-08

A few of the reasons I am pleased with Escapia are: it is cloud based, extremely user friendly, integrates well with 3rd party channels, has built in auto responder to inquiries & auto sign contract capability, has great maintenance and housekeeping portals, and most importantly fantastic support.

Pros

Ease of use, housekeeping and maintenance portals

Cons

A few minor glitches occasionally, but they are always on top of it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal M.

Vacation Management Made Easy!

2018-06-25

Pros

It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

Cons

It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Hayley P.

Great Software

2016-11-08

Another great things is that it directly feeds into other 3rd party websites so rates are photos are always up to date.

Pros

The new automatic payments tool is a great feature.

Cons

Having to custom build some reports to be run

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikhil B.

Great Vacation Rental PMS

2018-09-03

Pros

- Rate engine - Mobile web Housekeeping tools - Feedback voting forum for new enhancements - Eventual integration with Airbnb (not there yet) - Automated payment and reminder engine - Owner Portal - Accounting with a lot of features - Guest concierge mobile app - Support is amazing and all in the USA

Cons

- Correspondence could use more automation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
thomas l.

Great support & value. Could update some functionalities

2016-11-10

The system is relatively easy to use but could really benefit users and increase efficiency if they updated some functionalities such as custom filtering for reports (rather than having a set amount of pre-made reports and switching the photo function to drag placement ordering rather than drop-down box number ordering.

Pros

Lots of functionalities and seamless integration with crucial partner sites such as homeaway, vrbo, GTHY and point central

Cons

some parts of it could use updating

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary B.

Moved Over from Entech

2019-04-23

Booking increased, frees up time, and support, is great.

Pros

It is integrated, and easy to use, and is very functional.

Cons

The rate tables, or pricing plan, as it is called.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley P.

Best Overall Management Software

2017-06-27

It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation.

Pros

Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence.

Cons

Processing revenue can be difficult at some times when guests are in house and reservations crossover between months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gail C.

I’m not liking the changes Homeaway has made

2019-03-01

They used to be a lot more “ vacation manager friendly”.

Pros

The reach that Homeaway /Escapia has is undeniably huge. I like that they have established a bridge or portal with my software company, so I only have to enter the listing info once.

Cons

I really dislike the way they have changed their business platform from a marketing platform to a booking platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
LaShonne S.

Escapia

2019-05-17

We are a call center and we service and help different properties with booking reservations.

Pros

I love the Escapia system is easy to train agents on and easy to use.

Cons

It is hard sometimes for the agents to remember that the last night of stay is the day of check out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim M.

Escapia Use By Beachfront Rentals and Sales

2014-10-20

It is easy for all of our reservationists to use, and the accounting side is powerful for management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael V.

Great product, full of features

2019-03-19

I couldn't possibly manage our rental list without a strong piece of software like Escapia.

Pros

Escapia really is a full-service solution. Reservations, housekeeping, trust accounting...it's all in there and works together.

Cons

The biggest complaint I have isn't about Escapia, but about HomeAway. When HomeAway switched to secure messaging, it made it more difficult to deal with inquiries in Escapia. Also, there are of course some minor changes I'd like them to make to Escapia, but they are constantly improving it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more