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Vacation rental software and guest management system

(5)

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Escapia Features

Features Summary

Functionality

4.4

/5

156

Total features

64

4 categories

Escapia features

API
Accounting
Activity Dashboard
Alerts/Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management

Common features of Property Management software

API
Accounting
Activity Tracking
Billing & Invoicing
Channel Management
Commercial Properties
Communication Management
Contact Management

Price starts from

10

Per month

Usage Based

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

156

Price starts from

10

Per month

Total Features

64

Unique features

  • Rent Tracking

  • For Property Managers

  • Rent Collection

  • Digital Signature

Functionality

4.7

/5

1K

Price starts from

ic-pricetag

No pricing info

Total Features

136

Features in Common

57

Unique features

  • For Hospitality Industry

  • GDS/OTA Integration

  • Inventory Tracking

  • Billing Rate Management

Functionality

4.6

/5

390

Price starts from

ic-pricetag

No pricing info

Total Features

144

Features in Common

47

Unique features

  • Event Scheduling

  • Financial Analysis

  • SSL Security

  • Geographic Maps

Common Escapia comparisons

Escapia logo
Guesty logo
EscapiavsGuesty
Escapia logo
OwnerRez logo
EscapiavsOwnerRez
Escapia logo
Lodgify logo
EscapiavsLodgify
Escapia logo
Smoobu logo
EscapiavsSmoobu
Escapia logo
365villas logo
Escapiavs365villas
Escapia logo
CiiRUS logo
EscapiavsCiiRUS

Reviewers who mentioned features said:

MB
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Melanie B.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid Property Management Software with Excellent Trust Accounting

Reviewed a year ago

I have been using Escapia for 5 years now and overall it has saved us an incredible amount of hours we used to spend doing things manually. It does take a considerable amount of time to setup automations, owner contracts, etc. and just learn all the ins and outs in general. However, their implementation teams are extremely helpful and knowledgeable and they have great training articles and videos.

Pros

The trust accounting capabilities within the system has greatly improved the speed and accuracy in which we complete our month end accounting procedures, and also provides our owners with very detailed financial statements. Also their integration/mapping with Vrbo is second to none.

Cons

They are working on a lot of new features and improvements which is very exciting. However, sometimes they announce them way too early in my opinion and they should instead have a solid launch date to provide before announcing.

DS
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Dan S.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Overall Product

Reviewed a year ago

Couldn't function well without it. Very pleased

Pros

Not only does the software have all the functionality, channel management and ease of use one would expect, but very important to us, it provides good trust accounting and absolutely far and above customer support.

Cons

It took some time to learn initially but that was due to its expansive overall functionality. Many upgrades to the software over the years has greatly enhanced the ease of use.

DD
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Derek D.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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12+ years Client

Reviewed 3 months ago

They support team is the best. Easy to connect with, on hold times are less than 30 seconds, account management team is great.

Pros

I am very impressed with their new rate manager. It is amazing and is helping grow our bookings.

Cons

It took them too long to connect with Airbnb. More business reports that can be intergrated into the business dashboard. Create owner projection reports to help us grow our inventory.

JH
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Judy H.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Escapia is the best management software

Reviewed 5 months ago

The best the the efficiency of the program and responsiveness of the staff

Pros

We were so glad to get back to escapia after experiencing Track. We had no support with Track

Cons

I really like the program. I really can’t think of anything that I like the least. It’s been such a good program for us.

JG
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Jessica G.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Escapia is the best tool for our business from a field of imperfect tools

Reviewed 5 months ago

Overall it is the best vacation rental management software we found. There is no perfect VR software out there so we had to compromise. In the end we chose Escapia because the Trust Accounting is reliable and trustworthy and it has most of the functionality we need.

Pros

Trust Accounting is very trustworthy. Correspondence module is comprehensive. [sensitive content hidden]Statements are good. Reservation management has good work flow. Tech support is decent (though sometimes takes too long).

Cons

The new Rates Manager has fewer capabilities than the previous version. Correspondence doesn't allow uploads of PDFs so our 'letters' look glitchy.

JS
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Jeremy S.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Essential Software for Vacation Rentals

Reviewed 5 months ago

Escapia has evolved over the years, so much so, that I believe we stuck with the right software and appreciate how modules have been updated and improved. Still more to go in my opinion but it is making my job easier as time goes by. Thank you.

Pros

Support Team is outstanding - friendly, efficient and patient saints!

Cons

Inflexible in certain areas. We have had to make accommodations to the software in order to satisfy our business model: (i.e. when it comes to managing 30 day rentals, the calendars and rates need to be closely monitored; we pay our internal reservations a commission based on rent revenue and had to devise a way to track this over and above 3rd party agent commissions; we have policies that differ by property and some functionality must be universal for all properties.

CL
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Cathy L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Escapia is a powerful professional tool to help you run your businss

Reviewed 6 years ago

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Pros

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and...

Cons

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want...

JM
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Joy M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Absolutely Over the Top Pleased with Escapia by HomeAway!

Reviewed 10 years ago

I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very detailed, but I knew what the end goal was when I had researched Escapia. One determining factor in going with Escapia, was the fact that HomeAway was so active and aggressive in this industry. It only made sense to partner with the Giant and take advantage of all the opportunities it would offer my...

Pros

No pros were added to this review

Cons

No cons were added to this review

MA
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Mike A.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software that is well established in the vacation rental industry

Reviewed 2 years ago

We have found Escapia to be an established, tested, and well-engineered product that serves us well. Although there is no perfect property management system for the vacation rental space due to the industry's overall fragmentation, we have been impressed with their willingness to listen to customer feedback on suggested enhancements. Most importantly, their support is a key attribute to our relationship. No matter how small (or large) our support needs are, they have always been quickly accessible and extremely helpful in delivering solutions.

Pros

Trust accounting is the backbone of our business and we rest easy knowing that Escapia's accounting module is rock solid. Our integrations with other products has been seamless and we find the overall layout and functionality of Escapia to be intuitive and not "click" intensive.

Cons

We don't have any complaints about Escapia

GT
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Gary T.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We've built our whole company using Escapia. The sales and tech support teams are incredible.

Reviewed 7 years ago
Pros

Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.

Cons

We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

MS
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Melissa S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great investment for this small vacation rental company.

Reviewed 7 years ago

Increased online exposure

Pros

The software is easy to use and has met the needs of our small rental office. We enjoy the self paced online tutorials for training new staff members. We are glad they have streamlined the Glad to Have you product directly into Escapia. They are always working to make the program better & more efficient.

Cons

These are very few but are mainly with the support staff. Recently called in and received 3 different answers on how to fix an accounting issue. When it comes to more complex accounting issues, a possible suggestion would be to send callers to more experienced staff verses having them speak to the "new" person.

KB
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Karen B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rental Software that allows me to grow my business

Reviewed 8 years ago

I have been in the vacation rental industry for over 15 years and have been using Escapia for the last four years. A few of the reasons I am pleased with Escapia are: it is cloud based, extremely user friendly, integrates well with 3rd party channels, has built in auto responder to inquiries & auto sign contract capability, has great maintenance and housekeeping portals, and most importantly fantastic support. Another huge item to me is Escapia continually develops new ways to not only improve the product, but it truly focuses on ways their product can help my business grow. Hands down, best rental software I have ever used!

Pros

Ease of use, housekeeping and maintenance portals

Cons

A few minor glitches occasionally, but they are always on top of it!

MS
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Matthew S.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Escapia!

Reviewed a year ago
Pros

We went from a spreadsheet and google calendar system to Escapia 5 years ago, and we are so glad that we did. We have eliminated double bookings and so many other possible errors with this fully integrated system. And the powerful accounting module made it possible to grow our business dramatically over the last 5 years.

Cons

The accounting component is complicated to use, but we have mastered it. I'm not sure any full function accounting software would be simpler to use, but I don't know.

TG
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Travis G.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Escapia is essential to the success and operations of our business.

Reviewed 5 months ago

Very positive, my Escapia representative, [sensitive content hidden], is very responsive and a tremendous asset.

Pros

Always working to improve and add features.

Cons

Some key features have better implementation from 3rd party providers than directly from Escapia

MP
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Mandi P.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Room for improvement

Reviewed 5 years ago

Escapia is taking feedback and appear to be working to improve the software. Currently though it is a daily frustration. The system stops working daily, it's slow, doesn't communicate well with our other software systems. Hoping the new updates later this year will remedy many of the issues we've experienced.

Pros

For the most part it is easy to use and mostly self-explanatory for creating and monitoring reservations.

Cons

It experiences glitches or stops working almost daily. We continuously receive a screen for "server error" or just a grey spinning wheel, that prevents your from doing anything. Many days we have to log off or clear cookies just to get it to work again. This happens far too frequently to be beneficial for our company.

BB
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Brian B.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Support is great but some changes to program seem rushed and not thought out well.

Reviewed 7 years ago

Escapia is a great retail rental reservation and property management software for vacation rental property managers. The system is always online and support is excellent. The industry is evolving quickly and Escapia tries to stay current.

Pros

The reservations section is very good, distribution partners, and support is great to communicate with. Trust the software and never reporting for reservations.

Cons

Lead management system, service orders, and some accounting reports are very challenging to use and we use outside software for these functions.

TA
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Tyler A.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Powerful PMS that more people should be aware of

Reviewed 5 months ago

We are extremely happy overall. We needed a solution, and we needed it fast as our business was growing beyond what spreadsheets and multiple third party apps could handle. Escapia's team recognized our need for a quick solution, and delivered on our aggressive timeline without cutting any corners. We have been able to double our business in less than a year, and we wouldn't have had the confidence to take on that kind of volume without Escapia.

Pros

Their onboarding team and support teams are in a different league from their competitors. We spent a significant amount of time reading similar reviews and contacting other property managers while we researched a PMS. We saw consistent complaints of poor experiences and it made us concerned as we had launched software before in other industries and knew how painful that could be. Escapia's sales...

Cons

Escapia satisfied all of our critical requirements. There were no surprises during the onboarding or after go-live that we either personally experienced with other competitors, or read about online in reviews. No PMS is perfect though given how different this industry can be based on location, size, management styles, local regulations etc. Escapia has an older look to it, but after you get trained...

JP
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Jamie P.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Would Shop Again! A+++++

Reviewed 5 months ago

I am overall very pleased with Escapia. Having used multiple platforms over my career in the vacation rental management industry, Escapia has been the easiest to navigate and the most user friendly. We always receive speedy follow up to any issues that might arise or for any questions we might have, and I have always felt supported. And, I greatly value and appreciate Escapia's desire to continually improve on and add to their offerings. 10 out of 10!

Pros

Setup/Distribution was easier than anticipated. Our reps took great care in getting us up to speed on integrating and using the software. The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support.

Cons

This isn't necessarily a "Con", but in Escapia's efforts to update/upgrade and offer new user functions, we were momentarily "down" often, which I attribute to upgrades being made to the system. Once these were completed however, we did not have any issues.

GG
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Gerardo G.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Excellent PMS but needs modernizing

Reviewed 2 years ago

We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well.

Pros

The accounting, housekeeping and work order modules are incredibly well designed.

Cons

The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution

BB
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Becky B.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The ONLY software you need for Vacation Rentals!

Reviewed 3 years ago

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

Pros

The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen.

Cons

We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it.

HP
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Hayley P.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Overall Management Software

Reviewed 7 years ago

It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes.

Pros

So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very...

Cons

When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes.

BS
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Bethany S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A Big Complicated Software.

Reviewed 8 years ago

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking. This also applies to EscapiaNET, which is also not as straightforward as one would hope since...

Pros

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Cons

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always...

Vendor response

Hi Bethany, We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at HomeAwaySoftware@homeaway.com and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team. Thank you for your feedback, HomeAway Software

DL
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Dinah L.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Why we left...and came back.

Reviewed 5 months ago

We, know well what we are working with and the issues that Escapia has. The benefits of the use of Escapia, far out weigh the "gremlins" in Escapia. Customer support is great service.

Pros

Escapia is all inclusive, from bookings to owner payouts. It has everything needed for guests, business and owners.

Cons

The "Gremlins"...Escapia has them, make no mistake about knowing that they are in the program. We actually left Escapia after 10 years of use, to purchase a booking platform that was a one and done upfront cost. We stayed only 3 months using that booking platform and came back to Escapia. For us, it was the devil you know, vs. the devil you don't. Escapia does have 95% of what we need.

PG
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Paula G.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review for Escapia

Reviewed 4 months ago

Escapia is simply fantastic! As someone who relies heavily on vacation rental management software, I can confidently say that Escapia exceeds expectations. Its user-friendly interface makes managing properties a breeze, and the robust features ensure seamless booking and communication with guests. The customer support team is incredibly responsive and helpful, always ready to assist with any queries or issues. With Escapia, I can focus on delivering exceptional experiences to my guests, knowing that my property management needs are in capable hands. Highly recommend it to anyone in the vacation rental industry!

Pros

Customer service. I give them five-stars all day long. Super helpful, supportive and go above and beyond to help solve any issue you may have. User friendly, easy to navigate.

Cons

The only con I would like to mention is the amount of time it takes for new units to pull and go live.

JR
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Jeff R.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Works great for trust accounting and general operations

Reviewed 18 days ago

We have been with Escapia for since we started our company in 2015. When we initially looked for vacation rental rental software, we felt Escapia was our best choice. As we continue to evaluate other software companies, we still feel Escapia offers the best solution for our current needs.

Pros

Easy to use for general day to day operation, especially regarding accounting and reporting.

Cons

I do not like having to use a number of software partners to meet our business needs and would prefer to use a software that offered more of the basic operations offered by current third-party software companies.