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Vacation rental software and guest management system

(5)

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Escapia Pricing

Pricing overview

Value for money rating

4.5

/5

156

Price starts from

10

Per month

Usage Based

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pay a flat monthly fee based on the number of properties you manage. No percentage fees per booking, no additional cost for listing on Vrbo, no surprises — pricing you can plan for. Pricing starts at $9 per unit based on a 100-unit customer.

Contact us for your custom pricing quote!

What users say

Great investment for this small vacation rental company.
It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence.

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Reviewers who mentioned pricing said:

JM
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Joy M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Absolutely Over the Top Pleased with Escapia by HomeAway!

Reviewed 10 years ago

I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very detailed, but I knew what the end goal was when I had researched Escapia. One determining factor in going with Escapia, was the fact that HomeAway was so active and aggressive in this industry. It only made sense to partner with the Giant and take advantage of all the opportunities it would offer my...

Pros

No pros were added to this review

Cons

No cons were added to this review

TA
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Tyler A.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Powerful PMS that more people should be aware of

Reviewed 5 months ago

We are extremely happy overall. We needed a solution, and we needed it fast as our business was growing beyond what spreadsheets and multiple third party apps could handle. Escapia's team recognized our need for a quick solution, and delivered on our aggressive timeline without cutting any corners. We have been able to double our business in less than a year, and we wouldn't have had the confidence to take on that kind of volume without Escapia.

Pros

Their onboarding team and support teams are in a different league from their competitors. We spent a significant amount of time reading similar reviews and contacting other property managers while we researched a PMS. We saw consistent complaints of poor experiences and it made us concerned as we had launched software before in other industries and knew how painful that could be. Escapia's sales...

Cons

Escapia satisfied all of our critical requirements. There were no surprises during the onboarding or after go-live that we either personally experienced with other competitors, or read about online in reviews. No PMS is perfect though given how different this industry can be based on location, size, management styles, local regulations etc. Escapia has an older look to it, but after you get trained...

MM
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Marisa M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great PMS for small businesses

Reviewed 5 months ago

Escapia has been a great tool for us, especially for the price we managed to get since we signed up when it was a newer company. It seems to be improving constantly which I really appreciate. While some things may be meticulous, it is at least fairly straightforward to use.

Pros

Escapia is clearly working to improve the front and back end of their site. Lots of recent new features have made it an even more user-friendly and robust tool for managing our properties, owners, and guests for our STR business.

Cons

Some of the features feel like they require an in-depth lesson on; but Escapia University classes don't seem to cover every topic. While support is helpful, they can take a little while to reply and it'd be nice to have a more built-out help center with DIY articles.

JP
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Jamie P.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Would Shop Again! A+++++

Reviewed 5 months ago

I am overall very pleased with Escapia. Having used multiple platforms over my career in the vacation rental management industry, Escapia has been the easiest to navigate and the most user friendly. We always receive speedy follow up to any issues that might arise or for any questions we might have, and I have always felt supported. And, I greatly value and appreciate Escapia's desire to continually improve on and add to their offerings. 10 out of 10!

Pros

Setup/Distribution was easier than anticipated. Our reps took great care in getting us up to speed on integrating and using the software. The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support.

Cons

This isn't necessarily a "Con", but in Escapia's efforts to update/upgrade and offer new user functions, we were momentarily "down" often, which I attribute to upgrades being made to the system. Once these were completed however, we did not have any issues.

GG
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Gerardo G.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Excellent PMS but needs modernizing

Reviewed 2 years ago

We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well.

Pros

The accounting, housekeeping and work order modules are incredibly well designed.

Cons

The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution

DL
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Dinah L.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Why we left...and came back.

Reviewed 5 months ago

We, know well what we are working with and the issues that Escapia has. The benefits of the use of Escapia, far out weigh the "gremlins" in Escapia. Customer support is great service.

Pros

Escapia is all inclusive, from bookings to owner payouts. It has everything needed for guests, business and owners.

Cons

The "Gremlins"...Escapia has them, make no mistake about knowing that they are in the program. We actually left Escapia after 10 years of use, to purchase a booking platform that was a one and done upfront cost. We stayed only 3 months using that booking platform and came back to Escapia. For us, it was the devil you know, vs. the devil you don't. Escapia does have 95% of what we need.

HC
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Heather C.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for PM's of all sizes

Reviewed 5 months ago

Escapia made setup super easy and has always provided great support while keeping the cost affordable. They continue to release new features and products annually to assist property managers.

Pros

Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software. The integration with many channel partners allows us to maximize our properties exposure and secure the best renters.

Cons

It would be nice to have the ability to customize some reports.

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Verified reviewer

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Very Strong System, But Outdated and Clunky

Reviewed 5 years ago

Overall our experience with Escapia (separate from Expedia or Homeowner) has been positive. The support and staff are great, though it feels like we have to call support for just about everything. It gets the job done solidly, but is seriously lacking in efficiency and design.

Pros

The booking engine is strong and it is a well-established software. It never goes down and always performs its core functionalities. It has API connections with every supplier that we need. It also has trust accounting.

Cons

It is old and dated with very few updates in the last four years. The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult. The lack of connection to Airbnb is also a serious issue along with the "Price Consitency" rules from Vrbo.

AM
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Alexandra M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Perfect for vacation rental management companies small to large!

Reviewed 5 years ago

I have used Escapia or V12 at several companies for more than 8 years and I think once you learn the basics, it is very easy to become a master user, and I keep finding new features and reports that are really helpful!

Pros

The 3 best features of Escapia are 1. they are always updating and adding new features to be current with trends and needs of property manager. 2. They have absolutely the best support team of any software I have used to date. 3. The seamless integration with VRBO/HomeAway is unmatched with any other program!

Cons

The upfront cost is steep especially given how many other web based programs charge per unit and not a huge upfront commitment. And the aesthetic of the site to me, is not very appealing and seems out of date.

BG
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Brittany G.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy, efficient, and well worth the investment. We have been on for over 4 years now!

Reviewed 6 years ago
Pros

Easy to use, constant updates with details/advanced notice and how-tos, many....MANY reports from which to choose. Great marketing API feeds for listing sites/software to help you succeed in the vacation rental space, color-coded reservation grid for easy filtering and tracking.

Cons

The ability for Homeaway/VRBO brand to match back reservations on source - I pay for a secure software. The last thing I want is my data being stored, shared, and who knows what else by marketing platforms. While the reports are fantastic, sometimes it'd be nice to have the ability to make your own report that didn't cost an arm and a leg for information that's already in the system.

tl
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thomas l.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great support & value. Could update some functionalities

Reviewed 8 years ago

The flat rate per property is very fair and much cheaper than other PM softwares that charge a percentage per booking (LiveRez). The system is relatively easy to use but could really benefit users and increase efficiency if they updated some functionalities such as custom filtering for reports (rather than having a set amount of pre-made reports and switching the photo function to drag placement ordering rather than drop-down box number ordering. Escapia is very receptive to new ideas which you can submit through User voice. Their support staff is exceptional.

Pros

Lots of functionalities and seamless integration with crucial partner sites such as homeaway, vrbo, GTHY and point central

Cons

some parts of it could use updating

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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software that provides efficient property management

Reviewed 7 years ago

they are well integrated within the hospitality industry and have multiple software options for smaller companies.

Pros

I like the features that it provides and the customer support (rep) that we receive. I like the maintenance app, the housekeeping dashboard, new owner portal, online university and dynamic pricing model that is in process (beta currently).

Cons

At our size, some of the more customizable items that we want are not able to be created. the housekeeping app (shared with maintenance), is not as user friendly as the dashboard, however, the dashboard can be accessed online via a website.

TM
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Taylor M.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Escapia

Reviewed 2 years ago

Great! We have used this software over 6 years and will continue to use it.

Pros

I love Escapia because it is very user friendly. This program is easy to use which makes the staff training a breeze.

Cons

I would say the program updates is what I like least due to not being able to use the program during that time. I will say- Escapia does a great job of scheduling these updates in the last evening or early morning when use it is a low.

TC
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Tiffanie C.

Real Estate, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Streamlined our Vacation Rentals

Reviewed a year ago
Pros

Escapia has really streamlined our vacation rental program, it helps with the entire process from reservations we input and online reservations, through payment collection, also the the advertising. It truly does it all!

Cons

Some of the pricing/seasons can get complex.

JB
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Jeanie B.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Using Escapia has streamlined our business in a very positive way!

Reviewed 7 years ago
Pros

The customer support is on point, and a huge for us. Love the various reports, OwnerWeb Portal, Software University and "Online Community." Keeps our company ahead of the game.

Cons

Pricing plans/coupon codes a bit confusing but support is amazing and does a pretty good job of making sure you comprehend the logistics and helps make sure they are right in your software.

LL
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Levi L.

Real Estate, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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So counter intuitive, it makes publishing listings very hard to do.

Reviewed 6 years ago

Don't use Escapia's website services... It will make your website look and function really sub par.

Pros

There are some features that make intuitive sense. Like organizing photos. I have to stretch for pros for this software and that's a challenge.

Cons

Pretty much everything. Pricing is a nightmare. There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot. I dread using this software. The only reason I gave it 2 stars is because it does actually publish listings, so at least it's not completely broken.

DW
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DAVID W.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best PM software on the market!

Reviewed 6 years ago
Pros

Easy to use from front desk to maintenance to owner manager team. Dashboard is very helpful to manage reviews and updated booking numbers.

Cons

Pricier than most. There are some reports needed that can be built but at an additional cost. End of year reporting can be confusing for owners.

BG
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Brittany G.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Management Software that makes your life easier!

Reviewed 10 years ago

We switched from Entech to Escapia at the beginning of 2014. We were a bit skeptical at first with the costs and how "awesome" this software was presented to us. After full implementation and using the product for over 10 months now, we couldn't be happier. The time this software has allowed us to focus on other important aspects of our business is huge. This is a one-stop-shop and is perfect for training...

Pros

No pros were added to this review

Cons

No cons were added to this review

PB
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Patricia B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cadillac product

Reviewed 5 years ago

I don't think I even utilized every possible feature. It's a great product, but we just could not afford it.

Pros

Escapia was very powerful. It could do many things for our business. Also, support was outstanding.

Cons

It was just too expensive for us as we are a small vacation rental company.

B(
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Bharath (BEN) N.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best PM Software

Reviewed 6 years ago
Pros

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Cons

The time it takes to learn or understand the software. however the CSR team is good and always supportive

AS
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Alexander S.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Escapia for Vacation rental Managers

Reviewed 10 years ago

We have been clients of Escapia since 2009 and found it to be one the best platforms for our call center to use when booking reservations. We have had many requests for software enhancement over this time period and have been pleasantly pleased with the Escapia's/Homeaway's response to our needs. The ease at which our staff at multiple levels is able to learn the use of the program is a time saver...

Pros

No pros were added to this review

Cons

No cons were added to this review

KA
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Karen A.

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  • Value for money
  • Ease of use
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  • Customer support

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Fairways Property Management (Fairways Florida Villas)

Reviewed 10 years ago

Pros - Escapia is user friendly, easy to use, easy to navigate through tabs on reservation screens. Customer Service are always helpful and knowledgeable and the training materials are of great value. Accounting - Detail reports are very useful Cons - Cannot create multiple or recurring work orders. Entering tasks in w/o and the work order system itself can be time consuming and repetative. Having upgraded from Entech to Escapia we would definitely recommend Homeaway Software.

Pros

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Cons

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