A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.
Pros
The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.
Cons
Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.
We thank you for choosing Hotelogix & appreciate your effort to write a review for us. It¿s great to get this kind of feedback from you on our Management Dashboard that has enabled you to view all critical reports from a single dashboard. Check out our Mobile Hotel app that brings the convenience of managing your hotel operations even on the go. We look forward to your feedback on the same.
Rating breakdown
Likelihood to recommend: 8/10
This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.
Pros
It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.
Cons
There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.
Rating breakdown
Likelihood to recommend: 10/10
I’ve used Hotelogix for 2 years. I like the overall functionality but can’t stand the people that work for Hotelogix. I get nothing but back-talk, ignore of requests and excuses. They are not customer focused and have their own agenda. The lack of communication with customers about upcoming releases is awful. They roll out new updates without telling customers. It’s a huge surprise when new features/big fixes come out and the software operates differently. It will leave your users confounded. It’s taken weeks or months after a release to get information from Hotelogix about what they added. If you have SOP or process Management in place, you can kiss that goodbye with Hotelogix
Pros
Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.
Cons
No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody
Rating breakdown
My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.
Pros
The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.
Cons
There is nothing to complain about this software.
Hi Gunawan,
Thank you for your review. The user-friendliness of our product is very important to us and we are happy that you highlighted it. We're glad you picked Hotelogix and hope to be of continued service to you.
Rating breakdown
Likelihood to recommend: 10/10
Pros
User friendly software and easy to understand accounting system.
Cons
- Price Manager
Centralized Rate in connection with HotelRunner
Changing of rates is difficult and not accessible
- unable to generate housekeeping report based on our preference
Rating breakdown
Likelihood to recommend: 9/10
You will love our pricing! We have flexible pricing plans for you to choose the best that suits your needs. You can choose from:
• Monthly Plans - 3.99$ per room per month
• Per booked room night plans with 20 cents per occupied room night
Minimum billing applies in all the above plans. Sign-up fee of 350$ includes Basic Setup, Training & Booking Engine Integration with your website.
For detailed plans, visit: https://www.hotelogix.com/independent-property-pricing.php
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