iGMS

Android

iPhone

iPad

Web-based

Mobile Web App

You have to opt out automation for review whenever there is bad guests. It takes some time to load the app.

Ve not found anything to be dissatisfied with at this time.

This may be difficult with so many features, but it is not very intuitive.

Nothing gives me more joy than writing good review about good product that I tried. First of all iGMS is so easy to use and it gives You full control on Your accounts.

I love being able to text the cleaner and having template messages that fire off at certain times is great. Prices are reasonable and not excessive.

Customer Support: AirGMS support is flawless, I love that I can reach out to them anytime using the chat box and I always got prompt and great support. Also the video tutorials are the best.

I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

Great Features & Value

Hello Pat,

Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you!

Best,
iGMS Team 

My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients. 

From 20 to 2 hours

Hello Kent,

Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year!

Regards,
iGMS Team

 My overall experience with iGMS has been very productive,promising and gratifying.  This program is user friendly it is easy to follow ,well versed in the  the process of step  by step applications making it easy to maneuver and excel in the process, a definite plus and value in my life!

Pros and Cons of iGMS

Hello,
Thank you for such a thourough review and for chosing iGMS. It is a great news that our app lessens your workload while saving more time for essential business activities. If you have any specific suggestions to make, feel free to send them at support@igms.com, we reguralry inform our produc team about our customers' ideas. We also highly recommend to subscribe to our blog to stay informed and supported by our tips and articles https://www.igms.com/blog/. 

Best,
iGMS Team

AIrGMS for Multiple property owners/property managers

Dear Saad,

We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question. 

Best, 
AirGMS Team  

Igms review

Dear Raphael,

Thank you for taking the time to review our app. It is a great pleasure to know that we help you in managing your properties in a smart and productive way. As a startup, iGMS constantly grows, we are hoping to grow together with your business! 
Feel free to reach out to us if you have any questions regarding iGMS functionality, our Customer Experience Team will be happy to assist you via Live Chat or at support@igms.com.


Best,
iGMS Team

Despite a few bugs, iGMS is a great product with a lot of potential

Hello Lan!

We are happy to see you switch to iGMS and enjoy all of the features! Thank you very much for the feedback: our product team will surely review your input on the improvements. Regarding the removal of a listing, within iGMS you can always snooze it when necessary. You can also search for a guest in your Inbox using their name or the code of the reservation.
Should you have any questions regarding UI navigation, contact us via Live Chat or at support@igms.com - we will be happy to guide you through.

Regards,
iGMS Team

I would highly recommend iGMS

"Hello Gina,

Thank you for the review. We are happy to know you had a smooth onboarding! Kindly note that it's not necessary to disable all review automation if you want to publish a not positive review for a guest. You can just disable review from being published for this guest in the Inbox section. Feel free to reach out to us in Live Chat, and our support agents will provide you with the detailed instruction on how to do so.
  
Best, 
iGMS Team"

My company is enjoying using the software. Having iGMS is so helpful! I have used other software and this is so much better!! 

So far- so good!

Hello Jen,

Thank you for your feedback! It is great to hear that our software is exactly what you need. Also, we have some good news to share. The direct booking feature is already planned to be launched this year. Regarding the cleaners auto-assignment, we have passed your requests to our product team for the further consideration. Feel free to reach out via support@igms.com.

Best,
iGMS team

After sampling several options, I found iGMS to be the most comprehensive and easiest to use. 

iGMS  Rocks! 

Dear Sequoia,

Thank you for your valuable feedback. It is great to know that iGMS functionality of a really great help to you. And we are honored you went with iGMS when choosing your PMS: looking forward to working with you. Regarding your team members, please check all the possible settings in our guide on the feature: https://www.igms.com/help/knowledge-base/how-to-set-up-roles-and-permissions-for-your-team-members/. If you have any questions, feel free to reach out to us via email or Live Chat, our Customer Experience Team will be glad to assist.


Best,
iGMS Team


Best,
iGMS Team

Overall, it has been flawless once I got it up and running.  It is now managing my rental properties and there has never been an issue.  My customers may not know they are often communicating through iGMS, but they love the service I give them because of it.  Thank you.

After research numerous vacation rental management tools, none are as good as iGMS

Dear Matthew,

Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you.

Best,
iGMS Team

If the above cons are impoved or fixed the program would be perfect. Still a good program and has saved me a lot of time and headache. Grateful for it.

Very good program - needs a little more to be awesome

Hello David,

Firstly we would like to thank you for taking your time to give such a detailed review. It is only through feedback such as yours that we are able to maintain the quality of our service. We are sorry that you have been experiencing some inconveniences, but please note that we've enhanced the team management system so that clients can set up permissions and restrictions for each user according to their role. The easiest way to access the 'entire month' view would be through a single calendar. When it comes to the notifications, the system notifies not only property managers but also cleaners about new reservation by email, text and via the mobile app. Though incorrect settings could affect the process and we kindly ask you Live chat with any questions or concern, we are always happy to be of help. Thanks for being with us!

Best,
AirGMS Team

My biggest problem had been managing multiple Airbnb account which I was solved once I signed up with iGMS (this is their new name if you haven't noticed yet). Instead of juggling between multiple browsers with some in incognito modes, I can now fully log in to just one system. 

Great time saver for Airbnb property managers

"Hello, 

We would like to thank you for such detailed feedback. We are proud to hear that our Multi-Calendar and task management tools help your business. We passed your suggestion about transactions to the dev team and now it's the new feature request. 

Best, 
iGMS Team"

Troubling at first, but they made it right and I respect them for that.  I wish they would have starting things off with a sense of integrity, as I feel for the people that have to go through what I did, but I am glad they corrected their mistakes once a public review was written.  

My advice:  If you truly want them to honor the free version, don't let them push you into a paid slot.  You may have to push back in terms of making those weird and sketchy sales tactics known.  Hopefully they correct that behavior immediately.   If you manage multiple houses or under 4 listings, give it a try.  Lots of value in just simply not having to wait for page load times to navigate multiple message threads.  I doubt they even realize what a profound value add that is, its huge.  

Promising app overall

"Hello, 

Thank you for your feedback. It's great to know that you found our automation tools helpful. If you have questions, feel free to reach out to our Customer Experience Team in Live Chat or via email support@airgms.com.
  
Best, 
AirGMS Team"

I have been able to take on most properties to manage because of this software. 

Great Software

"Hello Kelli,

We appreciate your positive feedback. Our team is happy to know that our core features help your business! We wanted to let you know that the tech team is constantly working on our mobile application stability and reliability improvements. We welcome you to share your ideas in the Live Chat.
 
Best, 
iGMS Team"

Automated message system and intergration with calendar syncing with other OTA.

Great features and affordable

Dear Andrew,

Thank you for your kind words. We are delighted to know that, along with a great body of our customers, our Unified Inbox serves you well, as intended. Check out our guest management from Direct Bookings feature released recently https://www.igms.com/new-feature-communication-direct-booking/. As for the hiccups you may encounter, just let us know about them via Live Chat or at support@igms.com. Your feedback will help us grow and improve the quality of the app performance.

Best,
iGMS Team

Customer service has been good, the product itself is super easy to use and very convenient for guest communication automation..    I don't utilize the cleaning scheduling or other more complex features.   I do miss not being able to do automatic reviews for guest - that was a nice feature in the free version.

Good product!

Dear Dakota,
Thank you for taking the time and sharing your feedback on iGMS. Our product team is tirelessly working to better your experience with us. Our newly introduced Guest Communication from Direct Bookings is one of the ways to do so. Test out the feature, here goes the guide https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/, and let us know what you think at support@igms.com. As for the pricing, do reach out as well to learn more about more options.

Best, 
iGMS Team

Positive overall.

Hi, 

We highly  appreciate your detailed review.
As for cleaners¿ management you are able to assign a cleaner in the system. Also, the cleaner can accept or reject the task. After the task is completed the cleaner marks it as completed and you will get the notification in the system. So, it looks like it should cover the major needs you described in your message. We are always open to hear more ideas on how to improve the product and your thoughts will be sent to our development team for sure. Thanks again for your feedback and improvement ideas!

Best, 
AirGMS Team

The successful work of our BnbCare Guest Support Team is the best benefit we've got from AirGMS. 

Always on the top

Hi Ludmila, 

Thank you so much for this great review! 

Best, 
AirGMS Team

Customer service has been great and my business partner and I love reading the articles and helpful tips they send out as well. It's much appreciated! 

iGMS gave us our time back!

Hello Katrina,

We are excited to see how much our software positively affects your business! Thank you for sharing this experience with us, it's a great pleasure to read a review like this one. Kindly note that CanadaStays just recently became a part of HomeAway. And we are hoping they will also join our native integration with HomeAway Family. More good news. We are planning to have Booking.com in Q4 2019 - Q1 2020, and it means that message automation will be available for this platform!
 
Best, 
iGMS Team

Easy to use

Hello Jeff,

Many thanks for your positive review and we are so happy hearing that you have found our feature to make notes about specifics for each guest useful and it is a great idea to leave cards and gifts and decorate for special events. Regarding VRBO integration, we have some good news for you. Integration is already available for our clients in Beta version. Enjoy your day!

Best,
AirGMS Team

Automation and customer service combined.

Great software and it's free

Dear Ned,
There is nothing better than to hear such feedback from a happy iGMS customer!
We hope that our software will make the process of property management easier for you and you will be able to expand your business like many of our customers after they saw the real benefits of iGMS features. We also highly recommend to use all our functionality and stay tuned as we have many news to share this year! To find out more, please read here  https://www.igms.com/2020-igms-roadmap/


Best,
iGMS Team

Quite good, but a number of small improvements are needed.

Coming along but needs work

Dear Shani, 

Thank you for your feedback! Our development team will take your proposal for transaction history improvement into consideration. As for cleaner allocating, now you can do it in the Tasks tab by clicking on the task and choosing the cleaner from the list of your team members. Please do not hesitate to contact our Support team via Live Chat if you have any questions. See you soon.

Best, 
AirGMS Team  

Nothing gives me more joy than writing good review about good product that I tried. First of all iGMS is so easy to use and it gives You full control on Your accounts. I have to mention how much time iGMS can save You by using it. You can automatize Your messages, templates and reviews. You can also control calendar from one place iGMS to other platforms.
And I have to mention wonderful people that work there as customer support. I got a chance to speak with [SENSITIVE CONTENT HIDDEN], [SENSITIVE CONTENT HIDDEN]
 and [SENSITIVE CONTENT HIDDEN] and I have to say best support ever. A lot of people should learn from them how job should be done. Good job people. 

What everybody should see

Hello Ivan,

It is our biggest inspiration to read such reviews! All iGMS team is happy to keep improving the app so you could have the best out of it. We are proud to know that all our features serve you well and help with growing your business. Feel free to reach out to us anytime via Live Chat or at support@igms.com, we're online 24h on workdays to assist you in any way possible. 

Regards,
iGMS Team

Review for IGMS

Hello Bilee,

There is nothing more valuable for us than to hear such great feedback from our customers! We are very glad to know that you find our software effective and easy to use, especially when it comes to managing multiple companies with numerous business needs. As for the housekeeping management feature, we will let our product team know about your thoughts on it. Feel free to share more of them at support@igms.com or via Live Chat, we are there to assist in every way possible.

Regards,
iGMS Team

Intuitive and good communication from them. 

Automated communications 

Dear Nancy,

Thank you very much for such positive feedback, we are happy to know that iGMS message automation helps to improve guest communication and save your time. Within iGMS, you can also easily set up message automation for your direct bookings, check out more details on our new feature https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/. If you have any suggestions on how we can improve the UI design, feel free to reach out to us via email and chat, we will be glad to hear from you.


Best,
iGMS Team

iGMS

Pros

Cons

Overall rating