iGMS Reviews

The perfect solution for Property managers and Cleaning teams. Great customer support and always adaptable to our specific needs.

There are minor glitches from time to time however they are quick to fix them!

Dear Nakul, Thank you for your review, it's a great joy to see it come from our long-term customer. We are really happy you've enjoyed working with iGMS app and team so far and we are looking forward to more productive years with you. As you know, we are always there for you via Live Chat and at support@igms.com. Let us know how we can improve your experience with us. Best, iGMS Team

iGMS has made managing my vacation rental properties incredibly easy. The interface is user-friendly, and I can quickly see all the important information about my guests, bookings, and payments. I love that I can also set up automated tasks and messages to keep my guests informed and my properties in order.

Unfortunately, there are some features that I wish iGMS had. For example, I would love to see more options for customizing my reports, as well as the ability to integrate with more payment gateways.

Hello Azer, thank you very much for your review! Your feedback is very important to us, and we really appreciate it. We are constantly working to improve our current solutions and have tons of new features in the process of development. Let us know if you ever need assistance, we´ll be glad to help! Best, iGMS team

Easy for users and cheap for what you get it’s pretty good :)

Buggy - a few times listed the house for $19

Hello Thanh, Thank you for taking the time to share your feedback about iGMS. We're thrilled to hear that you find our platform easy to use and affordable, and we appreciate your positive comments. We appreciate your feedback about the need for improvement and we take all comments seriously. Your feedback is valuable to us as we strive to provide the best possible experience for our users. If there's anything specific that you would like to see improved or if you have any additional feedback, please don't hesitate to reach out to us. Thank you for choosing iGMS and we look forward to continuing to serve your property management needs.

Nothing could not use software. Waste of money and time.

Not easy to use. No instructions available and no number to call for assistance.

Hello Tisha, Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our app. We have double-checked with our team, and they confirmed that you have been charged just for one property in total, even though your listings weren't grouped. As for the double bookings, they occurred because the listings were not merged, and therefore calendars weren't synced across the channels. As soon as you created an iGMS account, we sent you step-by-step instructions on how to merge listings and asked if you need any help with the setup. Unfortunately, we did not hear back from you. If you still have any questions about your iGMS account, please reach out to us at support@igms.com, we'd be happy to assist! Best, iGMS Team

I like that is it so well sync with airbnb.

The sync with VRBO is really bad but I am guessing VRBO is the culprit.

Hello Vanessa, Thank you for review of iGMS. We're glad to hear that you find iGMS to be a very nice platform and that you appreciate its seamless synchronization with Airbnb. We're sorry to hear that you experienced issues with the synchronization with VRBO. While we strive to ensure that our platform works smoothly with all channels, we do understand that third-party integrations can sometimes pose challenges. We appreciate your understanding in this matter and we want to assure you that we are constantly working to improve our synchronization with all channels, including VRBO. Thank you for choosing iGMS as your property management solution. We value your feedback and appreciate your business.

The features and ability to edit your products pricing, content is above the rest The reports are awesome and the dashboard is easy to use The calendar is good visually

As other users have mentioned setup is a challenge however being reasonable tech savvy I got it all together....however a lot of the guides are dated and lack detail therefore this process was slower than it should have been. Finally I ran into issues which were beyond my control and repeatedly requested customer support to look into it, however all they did was repeat the same answers over and over...

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Hello Bryce, thank you for sending your feedback, it is very important to us. We are really sorry to hear that your experience wasn't the best. We are constantly working to improve our services, and if you have any other suggestions, we are always here for you at support@igms.com Best, iGMS Team

I am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it!

Nothing. I am very satisfied with this product

Hello Claudia, thank you so much for taking the time to give us this amazing review! We are happy to have you as a customer and we hope to continue helping you to manage your business in the best way possible! Let us know if you ever need assistance and we´ll be glad to help. Best, iGMS team

easy to function,great responce at help center

i wish the letters were a little bit biger

Great PMS, easy to set up, and integrate. Functions well. Integrates with most things.

Would love to have alternative methods of accepting payments. Would love more customizable reports. Would love a rental lock automated integration

Hello Derek, Thank you for your review of iGMS. We're glad you found our software easy to set up and integrate, and that it functions well for you. We appreciate your suggestions about alternative payment methods, customizable reports, and rental lock automated integration, and we'll take them into consideration as we continue to improve our software.

Im fairly new at this game so everything at this point is super helpfull.

I have nothing bad to say at all about IGMS.

Hello Lawrance, We're glad to hear that our software has been helpful for your vacation rental management business. We appreciate your positive feedback. Please don't hesitate to reach out to us if you have any questions or suggestions in the future.

Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it.

It's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements.

Hello Chris, Thank you for the positive review. It's great to know that you enjoy using our product and that it fits your needs. In case of any questions, we will be glad to welcme you in our live chat or email at support@igms.com. Best, iGMS Team

So far I find the software pretty easy to use and the customer support is AMAZING! Any questions I have get answered almost immediately and I feel like they listen to the things I want/need! The messaging system has worked very well for me and I love that I can take direct bookings if I need too!

I was using smartbnb before and IGMS is slightly behind in a few areas and not as user friendly when you first get started. I don’t love the calendar view on my phone.

Dear Adrienne, We are beyond happy to have received your feedback on managing your properties with iGMS. We assure you all of our team constantly works to have the functionality and overall experience using iGMS as much efficient as possible. With regards to the interface and mobile app points, we would be glad to hear more details on this via Live Chat or support@igms.com to find a solution for the issues you have experienced. Best, iGMS Team

I like the automations of email responses. Saves hours.

I like least is the small bugs it has that are not fixable. I did all corrections that were showing errors upon launch.

Dear William, Thank you for taking the time and reviewing your experience with us. We are delighted to have you among our customers - our team is working day'n'nite to skyrocket your business results while saving tons of resourses. iGMS PROtrack toolkit is one of those innovations https://www.igms.com/guest-communication-productivity-tracking/. If you have any questions, feel free to reach out via Live Chat or support@igms.com. We will be glad to be of help. Best, iGMS Team

- Multi-calendar is a huge time saver for us as we can quickly see gaps and react to them. - Auto-responders and auto-reviews - fantastic tools that let us focus on what is important - taking care of our guests. - We outsource cleaning and were using another product for that but we couldn't live without the check-in/check-out dashboard. - Team management allows us to invite some of our property owners and to also outsource our guest communication during the night hours

- I wish some of the elements were designed better. The property editor is hard to use due to some contrast. - Also, some of the icons look very outdated. - It would be great if transactions could be attached to reservations (I believe Airbnb started to do so), for now, my bookkeeper has to manually reconcile transactions. But at least there is a CSV export which helps a lot.

"Hello, We would like to thank you for such detailed feedback. We are proud to hear that our Multi-Calendar and task management tools help your business. We passed your suggestion about transactions to the dev team and now it's the new feature request. Best, iGMS Team"

The lite plan is a good price if you're only running one platform like airbnb. The templates are very nice but they sometimes have issues like blocking your calendar when you didn't block it, the customer service is very very frustrating and if you add VRBO, the templates won't auto send. Looking elsewhere for better service and reliability.

The formatting needs help, you have to get used to it -so not user friendly. It's hard to remember where certain features are- can be tricky to find the spot to manually send a template before it's scheduled. Some features on your computer are not available for mobile app.

Hello Christy, Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our app. We are constantly improving the product for our customers, this is why we've documented all your suggestions and passed it to our product team for review. If you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team

IGMS has quickly become the gold standard for managing short term rentals. I luckily stumbled upon iGMS before launching my first short term rental and was so glad I did. There are a lot of other tools on the market, but iGMS is sure to become the leader because of their continual effort to expand and improve the capabilities of the software.

There are a few things that still need development: - Direct booking module is functional, but clunky if guests are booking months out - No ability to accept damage deposits with direct bookings - No autoresponders to guest messages

Hi Chris, First of all, thank you for all the kind words, we really appreciate it. And we are flattered to hear that you prefer the service among many other solutions on the market. That means a lot to everyone in the company. As for your suggestions, we think they are great! We've already had quite a few similar about direct booking functionlaity and auto-messaging, this is why we added them to the pull of suggestions for our product team. However, if you have anything else, we are more than glad to welcome you in our Live Chat! Best, iGMS Team

My favourite feature is the Multi-Calendar, with multiple listings this makes it easy to see our current status on things. Also the automation for responses, check out, etc.

The mobile app is slow to load, and not as user friendly as to the web browser version.

"Hello Kelli, We appreciate your positive feedback. Our team is happy to know that our core features help your business! We wanted to let you know that the tech team is constantly working on our mobile application stability and reliability improvements. We welcome you to share your ideas in the Live Chat. Best, iGMS Team"

The reports it provides the clients and owners

Some of the features take time to figure

Hello Kelli, Thank you for leaving a review! We are glad to hear that you found our Reports functionality helpful for cleaners and property owners. Some of the features require a little bit of time to get into, we agree. This is why we always publish some helpful materials on our Help Desk (https://www.igms.com/help/) right before or after a new feature release. However, if you do have difficulties with any feature, do not hesitate to contact us in Live Chat or at suppport@igms.com. Best, iGMS Team

My partner and I LOVE that the majority of our time has been given back to us with using iGMS' automated message system! We currently have 8 properties operating on multiple short-term rental platforms and iGMS helps manage all templates messages to our guests so we never miss sending check-in/check-out instructions instructions or reviewing any guests! 80% of our phone time in messaging guests have been cut down by this automatic message set up and we would highly recommend this software for anyone looking to have their time back and to not constantly be on their phone messaging guests!

As much as we appreciate the automation of the software, two short-term rental website: Booking.com and CanadaStays are not synced with iGMS and we cannot set up the automation software with these sites. If these could be added to the platform, then that would help our business run almost 100%!

Hello Katrina, We are excited to see how much our software positively affects your business! Thank you for sharing this experience with us, it's a great pleasure to read a review like this one. Kindly note that CanadaStays just recently became a part of HomeAway. And we are hoping they will also join our native integration with HomeAway Family. More good news. We are planning to have Booking.com in Q4 2019 - Q1 2020, and it means that message automation will be available for this platform! Best, iGMS Team

This is a great help to me as the host of two Airbnb properties. What I especially like is that it's free if you list 4 or less properties. I really happy with all that you get for free. This software has really helped us cut down on the amount of work we have to do for each rental at the same time helping us increase our customer service by allowing us to automate so much of our communication with guests.

There is nothing that I can think of that it lacks.

Dear Ned, There is nothing better than to hear such feedback from a happy iGMS customer! We hope that our software will make the process of property management easier for you and you will be able to expand your business like many of our customers after they saw the real benefits of iGMS features. We also highly recommend to use all our functionality and stay tuned as we have many news to share this year! To find out more, please read here https://www.igms.com/2020-igms-roadmap/ Best, iGMS Team

We manage six short term rentals and growing. We knew that we needed a solution to lighten our workload and coordinate with owners, employees and contractors. IGMS provided that software solution with an affordable price. I personally appreciate the auto message feature for guests and streamlined financial reporting. My team functions more effectively with a shared calendar and tasks. The owners of the properties appreciate the full access to all pertinent information (calendar, financials, etc.) I would recommend iGMS to any growing short term rental managers and owners.

IGMS is not as robust as some of its competition. Other solutions provide more reporting, more financial management, more coordination of pricing and descriptions between different channels. But for a streamlined solution, it offers a lot of options, third party app coordination and customization.

Hello Lora, We would like to thank you for leaving a review!! We are happy to hear that iGMS works well as a solution for your team members coordination and overall business development. At the same time, we are sorry to hear that iGMS is not robotus enough for you at the moment. But, trust us, your feedback is head and we will make sure to improve the performance moving forward. In case of any questions, we are here for you 24/7 on weekdays in our Live Chat, or via email at support@igms.com. Best, iGMS Team

The platformcConsolidates all of my Airbnb Accounts into a single platform. This is very nice.

You cannot organize the pre-made messages to users. If you have many different properties, this is a huge pain. The system crashes often when switching from wide to thin modes (moving the mobile devise vertically or horizontally. The price is very expensive for what we are actually getting out of it. You cannot customize the name that comes in your email. I would like to have the name on my Airbnb account be the name that comes in via email. Right now, it comes in as the name you originally used when registering for the first time with Airgms, and there is no option to change it.

Hi Davis, Thank you for your review. We are continuously working on improving our product and offering more features and advancements. To be more precise, we update the software weekly. We truly hope that we¿ll be able to cover your needs. As for your name that comes in via email for sure we can do this for you. You need to send this request to our support team. We do this customization upon the request. Hope it helps.

IGMS is a great tool. It has a few minor glitches, but every platform does. IGMS has made our life much easier for managing our rental properties. I suggest it highly.

Some glitches, mostly on the app. Overall a good product

Dear Andrew, Thank you for taking the time to give us such a great review, and for acknowledging that iGMS contributed to making your short term rental business easier to manage. We do apologise for glitches that can be out of our control, however, we do endeavour to sort out any issues as soon as we possibly can. Thank you for recommending iGMS. We will continue to add value to your business. Best, iGMS Team

Easy automation functions. Greate multi-calendar and price setting function.

I miss sometime more professional ergonomic design of the interface.

Dear Stan, Thank you for your feedback. We are pleased to know that our software is easy in use and valuable for your business. Our Customer Experience Team is always glad to assist you, if you have any questions regarding our functionality or would like to share your ideas on how we can improve our design. Feel free to reach out to us via email or Live Chat, we are always glad to hear from our customers and help them find the best solution. Best, iGMS Team

Overall, we've had a great experience with the platform. As hosts of a busy lake house it's been great to have a snapshot on that platform as well as VRBO. It's easy to use and super intuitive. overall super happy with the experience and would recommend to anyone hosting on multiple platforms.

Only call-out is sometimes something goes wonky where it's not blocked and is actually booked on VRBO and it's showing open on AirBnB. it's only happened 2-3 times out of close to 100 bookings.

Hi Lauren, Thank you for your review, we appreciate it! We are also glad to hear that you are satisfied with the solution and find it unitive and easy to use. That's amazing to learn. We will pass this praise to our product and design teams. As for the tiny issues that happen sometimes, you know you can always contact us via Live Chat or at support@igms.com and we will do our best to resolve them as quickly as possible. Best, iGMS Team