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ResNexus Pricing, Features, Reviews and Alternatives

ResNexus product overview

Price starts from

3

Per month

What is ResNexus?

ResNexus is a cloud-based property management solution that helps businesses in the hospitality industry streamline processes related to room bookings, email marketing, and guest management. Agents can utilize the in-built calendar to track monthly or daily reservations based on multiple criteria such as guest names, check in or check out dates, payments status, and more.

Key benefits of using ResNexus

  • ResNexus includes a reservation calendar, which lets supervisors track various reservation details including check-in/out, anniversaries, and surprise bookings on a unified dashboard.

  • It includes a reporting module, which lets businesses create reports and gain insights into operations related to occupancy, revenue, payments, marketing, taxes, retail, operations, and reservations.

  • ResNexus's text messaging functionality allows managers to communicate with guests and increase reviews across websites, such as Google, Facebook, TripAdvisor and more through automated texting review functionality.

  • Along with ResNexus's online booking engine, administrators can also integrate the platform with Hotwire, Orbitz, Expedia, Airbnb, and more to centralize booking processes.

  • Administrators can use Wi-Fi smart lock functionality to manage property locks by directly connecting to Wi-Fi routers across hotels, vacation rentals, lodgings, and storage rentals.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    Videos
    In Person
    Documentation

    ResNexus pricing information

    Value for money

    4.5

    /5

    294

    Starting from

    3

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ResNexus features

    Functionality

    4.6

    /5

    294

    Total features

    76

    8 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Activity Dashboard
    Reporting/Analytics
    Third Party Integrations
    CRM

    Functionality contenders

    ResNexus users reviews

    Overall Rating

    4.7

    /5

    294

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.44/10
    Rating distribution

    5

    4

    3

    2

    1

    241

    40

    7

    2

    4

    Pros
    So far I've been very happy with it, above everything they have a superb customer service.

    NS

    Neda S.

    The ResNexus team is very responsive and accessible. They are always improving their services to give the best product and support to their clients.

    RW

    Rebecca W.

    The reporting is a fantastic help to our business - keeping us on track and informed - granting some peace of mind during COVID-19.

    SH

    Susan H.

    Cons
    I then phone the platform and it always turns out it was not there fault. Then I phoned resnexus back and eventually they are forced to admit they are making the mistake.

    SL

    Sarah L.

    There are no features that I dislike. It was relatively easy to integrate other booking platforms, i.e., booking.com and authorize to connect with InnPayment.

    cl

    carolyn l.

    I cannot think of anything that I am unhappy with right now.

    LS

    Linda S. M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    An easy way to manage your hotel

    Reviewed 9 months ago

    It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

    Pros

    I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

    Cons

    It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    My First Year with ResNexus in Review

    Reviewed a year ago

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

    Pros

    When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

    Cons

    Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system...

    Vendor response

    Tammy, Thanks for your feedback! We appreciate you choosing ResNexus.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best software for our B&B needs!

    Reviewed 2 months ago

    Without a doubt, the customer service alone is worth the price of this product. You are assigned a designated agent to help you and there is an emergency contact if needed as well. The training is very thorough and clear. While the software itself is great for our needs, the customer service is the main reason we will not switch anytime soon.

    Pros

    Resnexus is very easy to customize and set up. We are able to update pricing, minimum stays and information at any time. The customer service is top notch and I love the online tutorials and videos for learning about new features.

    Cons

    The website information can be a little overwhelming and cumbersome for someone like me who isn’t great at it, but with the help of our designated agent or online tutorials, I can usually figure it out. I think it’s a great program for people who don’t know how to build their own internet products!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Good with some bad

    Reviewed 5 years ago

    Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

    Pros

    I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

    Cons

    If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to...

    Vendor response

    Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment. For the situation in which your business was looking to change the dates or room we recommend using the drag...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I recommend ResNexus to anyone who needs this type of system!

    Reviewed 3 months ago

    The benefits of using ResNexus are multifold: I believe ResNexus is on the leading edge of this technology. You have a system that works is always up and running making us look professional. The support staff are very friendly and very helpful, always there to lend a helping hand. ResNexus is also looking to update their systems to keep up with the necessary changes that happen from time to time. The whole company is a pleasure to deal with and very affordable.

    Pros

    How easy it is to use on a daily basis and to train incoming staff. The system is robust and very professional. It is very affordable and the company is a pleasure to deal with.

    Cons

    There is nothing that I don't enjoy about this software.

    ResNexus FAQs and common questions

    Q. What type of pricing plans does ResNexus offer?

    ResNexus has the following pricing plans:
    Starting from: $3.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of ResNexus?

    ResNexus has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ResNexus support?

    ResNexus supports the following languages:
    English


    Q. Does ResNexus support mobile devices?

    ResNexus supports the following devices:
    Android, iPad, iPhone


    Q. Does ResNexus offer an API?

    No, ResNexus does not have an API available.


    Q. What other apps does ResNexus integrate with?

    ResNexus integrates with the following applications:
    Authorize.Net


    Q. What level of support does ResNexus offer?

    ResNexus offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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