ResNexus Pricing, Features, Reviews & Alternatives

ResNexus

Reservation and property management solution

4.75/5 (287 reviews)

ResNexus overview

What is ResNexus?

ResNexus is a cloud-based property management solution that helps businesses in the hospitality industry streamline processes related to room bookings, email marketing, and guest management. Agents can utilize the in-built calendar to track monthly or daily reservations based on multiple criteria such as guest names, check in or check out dates, payments status, and more.

The ResNexus front desk functionality enables businesses to collect customer contact details, room preferences, and special dietary needs, among other information. The housekeeping module allows supervisors to add cleaning instructions and track operations based on room statuses including "clean", "dirty", or "refresh". Managers and leaders can generate reports to gain insight into occupancy rates, taxes, reservations, marketing processes, and more.

ResNexus facilitates integration with several third-party marketing channels including Expedia, Booking.com, and Trivago. It lets users build custom websites and add brand logos, property images, descriptions, and reviews. To help businesses improve customer loyalty, ResNexus facilitates timely email confirmations, gift certificates, thank you messages, and birthday/anniversary eCards.
www.resnexus.com

Pricing

Starting from
$3/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

B@40e96aca
ResNexus screenshot: Resnexus housekeepingAccessibility MenuResNexus screenshot: Resnexus front deskResNexus screenshot: ResNexus daily gridResNexus screenshot: Resnexus calendar
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ResNexus user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.6
  4.7
Adam W.

ResNexus Makes Short Term Rentals Easy!!

Used daily for less than 6 months
Reviewed 2019-11-29
Review Source: Capterra

ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!

Pros
ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types. I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.

Cons
I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.

Response from ResNexus


Adam,

Thank so much for the wonderful review. We appreciate your business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tammy B.

My First Year with ResNexus in Review

Used daily for 6-12 months
Reviewed 2020-11-24
Review Source: Capterra

Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

Pros
When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

Cons
Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

Response from ResNexus


Tammy,

Thanks for your feedback! We appreciate you choosing ResNexus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samantha C.

Excellent Experience - for company and guests

Used daily for less than 6 months
Reviewed 2021-04-20
Review Source: Capterra

From our first presentation, we were wow-ed with the functionality of the system. There really is so much that it can do and you can start small and continue to grow. The initial set up was painless and learning how to add and make changes has been extremely user friendly and easy to learn. [SENSITIVE CONTENT HIDDEN] has been a great trainer and point person for our many questions.

Pros
What stands out the most about ResNexus in the first months of set up has been how much we will be able to customize and build on the basics in order to help sell and deliver a higher quality product. Starting with the basics, you can use so many of the tools to make a dramatic impact on your offerings. The customer service team, in particular [SENSITIVE CONTENT HIDDEN], has been top notch. I've never felt like I have been a bother (and trust me, there have been loads of questions) and all of our set up and fixes have been completed in a timely manner.

Cons
At this time we haven't found a con worth noting. We are looking forward to the app and learning more about the capabilities of the software we have not touched yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rhitt F.

Good with some bad

Used daily for less than 6 months
Reviewed 2017-07-24
Review Source: Software Advice

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Pros
I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Cons
If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Response from Nathan


Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.

For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.

With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.

When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.

When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.


If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.

Thank you for using ResNexus and helping us improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Stephanie F.

Revenue management for RV Parks/Resorts

Used daily for less than 6 months
Reviewed 2021-01-07
Review Source: Capterra

From the beautiful map and website they are creating to the one on one training you receive, ResNexus ticked all of the boxes for us. Thank you [SENSITIVE CONTENT HIDDEN] The ResNexus team turned what could have been a nightmare into a piece of cake.

Pros
While new software programs can be intimidating, ResNexus is user friendly even to someone that has never used any type of booking/reservation system. A cloud based, multi property system and an integrated website means better customer retention. As well as being able to view and export revenue or occupancy reports on the go if needed. Individual log-ins with separate security clearance for multiple users means our GM can run a more secure staff.

Cons
To date only two. 1. There is not a choice of Director or Owner listed for security clearance. GM is the the top . I would like to see a more graduated clearance. All access for Owner or Director, then slightly less for a GM. 2. The ability to integrate with a gate system.

Response from ResNexus


Stephanie,

Thanks for taking to the time to leave us some feedback. We're happy to hear we were able to meet your needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ResNexus pricing

Starting from
$3/month
Pricing options
Free trial
Subscription
View Pricing Plans

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below.

For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows:
Basic: $3-$5, per room
Essentials: $8-$11, per room
Professional: $12-$16, per room

For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows:
Basic: $0.64-$0.79, per unit
Essential: $1.51-$1.87, per unit
Professional: $2.22-$2.75, per unit

ResNexus features

Activity Dashboard
Booking Management
CRM
Calendar Management
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Inventory Management
Online Booking
Payment Processing
Promotions Management
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Room Booking
Third Party Integrations

API (100 other apps)
Channel Management (92 other apps)
Electronic Payments (97 other apps)

Videos and tutorials

Additional information for ResNexus

Key features of ResNexus

  • Activities Booking
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar / Reminder System
  • Check-in / Check-out
  • Customer Support
  • Dynamic Pricing
  • Extended Stay
  • Fee / Commission Management
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Inventory Control
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Property Database
  • Rate Management
  • Rental Management
  • Reporting / Analytics
  • Reporting/Analytics
  • Room Booking Management
  • Single Property
  • Site Maps
  • Spa/Activity Management
  • Spot Reservations Management
  • Third Party Booking
  • Utility Billing
  • Vacation Rental
  • Yield Management
View All Features

Benefits

ResNexus includes a reservation calendar, which lets supervisors track various reservation details including check-in/out, anniversaries, and surprise bookings on a unified dashboard.

It includes a reporting module, which lets businesses create reports and gain insights into operations related to occupancy, revenue, payments, marketing, taxes, retail, operations, and reservations.

ResNexus's text messaging functionality allows managers to communicate with guests and increase reviews across websites, such as Google, Facebook, TripAdvisor and more through automated texting review functionality.

Along with ResNexus's online booking engine, administrators can also integrate the platform with Hotwire, Orbitz, Expedia, Airbnb, and more to centralize booking processes.

Administrators can use Wi-Fi smart lock functionality to manage property locks by directly connecting to Wi-Fi routers across hotels, vacation rentals, lodgings, and storage rentals.