Guusto Reviews

Guusto has radically improved how MSi - OBTM incentives operate. The options available to our employees are always growing and the APP makes for redeeming those rewards in store a breeze. On the backed, Guusto's solution to reporting has made keeping track of funds extremely easy and the customer service is great! If you ever have a problem customer service is there to help you right away. It has a very personal feeling when you are interacting with their support team.

Honestly I can't think of something I'd say I dislike, any issues I have come down to using Internet Explorer. Those issues are still very minor and rare! Guusto is an extremely flexible service and I'm sure that if I wasn't using Internet Explorer the few bugs I've encountered wouldn't be there.

These cards are very easy to use and manage and they make great recognition gifts. The fact that there are so many companies you can use them with is also incredibly beneficial.

The only downside I have found is that the retailers tend to be very Eastern centric and there are many retailers in the West that aren't included.

Nothing.. horrible experience. I tried to buy one gift card when I needed and the system was down.

If the platform is not working you will be loosing your time.

It’s convenient money that you can carry on your phone with just one application

Only few merchandise available for shopping cloths.

Being able to pick the value as well as the vendor and how easy it is to recognize my peers and employees.

I cannot think of anything that I do not like.

I like Gusto, because is the best way to recognize the employees or to be recognized from the employers

Some stores don't accept virtual cards and they are denying access even with the bar code.

The recognition program is what I enjoy most,and the team shoutouts

I’ve yet to experience anything negative regarding Guusto

The ability to instantly recognize and reward Team Members.

No cons so far with my use of the system

Has a history of all the gift cards, love the personalized messages, keeps you motivated. And its on the app , so does not get lost

Increase the variety of vendors. Also the redeeming process can be a bit confusing

Easy to use. Guusto is a quicker way to send Gift card rather than going to Stores to select one or to visiting personally to give out the Gift cards.

Guusto needs to add Mastercard or Visa Card as merchant which can be used anywhere. Not everyone likes to use an exclusive gift cards like Amazon, BestBuy, Walmart or any Restaurant.

One of the main things that I like about Guusto is the wide variety of awards that exist, I can send gift cards to my employees, cash prizes or a check as thanks for the work days. I also like the Leaderboard system that it has, it allows me to know exactly which employee has had the best work performance, and in this way I can make the corresponding awards, it is quite easy. Finally, I must mention that I love Guusto's free trial, I used it for about 1 week before buying a paid plan, this free trial was complete, it allowed me to send unlimited rewards to my employees and it helped me understand how the platform works.

One of the things that should be improved is that a monitoring system has to be added which allows to know the status of the award sent. On several occasions I have sent awards to my employees but I cannot know exactly when they open that award or if it is still waiting to be opened, I would love there to be a system that allows me to see if the employee has already exchanged an award, to send him some reminder. I would also like to see more variety in the recognition plaques, currently I can send plaques with personalized designs to our employees to reward them for their work, however, there is very little variety of designs.

Using this product is very easy. As an administrator, I was able to teach all of our managers how to use GUUSTO with little confusion or push back. I love how you can pick a specific gift for someone or let them choose where they want to spend their money. I also like how you can write a personal note to them to make them feel appreciated. The customer service at GUUSTO is great. [SENSITIVE CONTENT HIDDEN] helps us very quickly and solves all our problems day of.

Sometimes employees have trouble accessing their gifts or I have had someone not be able to find his gift in his email. It was like it went away before he was able to claim the gift. Other than that, no problems.

Hi Sarah, thanks so much for leaving an awesome review! We are so glad to hear that you love using Guusto to send personalized gifts, and that you are happy with the support we provide! Very occasionally, gift emails land in the recipient's spam mail box, which is also why we provide many ways to deliver the gift: email, text, link, or print! In addition, our gift cards will never expire unless if an expiration date is set by the sender. Please don't hesitate to reach out to our customer support if you need anything. Thanks for being an awesome Guusto member! Muucho Guusto :)

We love using this software! It is really easy to send gift cards, there are tons of merchants on the list and clients love receiving them!

The fees, but I get it - it's a business and they have to make money somehow. Offsets the postage fees we were paying when we mailed gift cards out.

Hi Brittany, thank you so much for writing us a review! We're so glad to hear that Guusto has made gifting easy for you, and that your recipients love it as well! We pride ourselves on having a simple and impactful platform that can make real-time recognition and gifting a reality for all businesses. Feel free to reach out to our support team anytime and we'd be more than happy to help. Muucho Guusto! :)

I found the site easy to navigate and very intuitive. I was able to figure out how to add funds to my personal account and understand the options in sending gifts to peers with little frustration or problems. The report page will help me easily track the gifts sent and when redeemed.

I have not been able to figure out how to transfer funds from my personal account to the team account - the site provided directions but the transfer button was not available to me. If this is not permitted by my company maybe a pop up explanation could be provided? The minimum amount to add to your personal account is a bit high unless you use the credit card option.

Hi Lisa, Thanks for leaving us a review, we're glad to hear that you love using Guusto as your recognition tool! Only admins on the team can transfer funds from the personal account to the team account, which may be why you are not seeing the option. There is a 3%+$0.3 fee that is charged by the credit card processor, but since we do not charge any other service fees, it is a pretty good deal for gifts of smaller values! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma

Easy to use Easy to navigate through Can do on my phone

N/A There isn’t anything I didn’t like Very easy

Hi Denise, Thanks so much for your awesome review! We are so glad that Guusto has helped make employee recognition at your company a simple and positive experience, and that your employees are enjoying the wide range of merchant options that we provide! Please feel free to reach out to our support team if you need anything in the future. Thanks for being an awesome Guusto member :)

I appreciated receiving this by email ( as we are all working remote) this makes it super easy to send/receive. I enjoyed also being able to divide the amount I have received at multiple vendors. I received a generous amount and was able to divide as I pleased and when I needed it on my phone while shopping which made my experience super user-friendly. I enjoyed having the personalized message from my team as well as my company logo

There is not much I can think of that I disliked. Everything worked well.

Very easy to learn how to use. Intuitive. The flexibility and options the software gives us. The ability to track redemptions. We hand out rewards for years of service, recognition between peers, event contests (Halloween, Christmas, etc.) and for welcoming additions to our employees' families. I love the fact that I can pre-build and save "reason" templates and corresponding personalized messages; makes it that much easier and quick to hand out.

I really can't think of anything for the moment.

Hi Christel, thank you for the amazing review! We're so glad to hear Guusto has made recognition a breeze for you, and that your people love Guusto gift cards- it's why we do what we do. Our success team is always happy to help, feel free to reach out at any time! Muucho Guusto :)

My company uses Guusto to recognize employees for their great performance. It's really to receive little gift cards whenever I go the extra mile and deliver results. It makes me feel like the effort is appreciated. And I love that Guusto gifts provide flexibility and I get to choose where to redeem it! So much better than plastic cards!

Would be nice if it was available outside US and Canada as well. :)

Thank you for taking the time to share a review! We're glad to hear you're liking your company's Guusto program as a gift recipient. We recently added Prepaid Mastercards as a redemption option, which can be used in 160+ countries! Have your program administrator reach out to our customer success team so we can help them get it added to your company's program. Muucho Guusto :)

So much easier than constantly purchasing gift cards.Staff are all on board with using. Love bign able to send little notes and images with the message. Easy to track and manage gifts. And love that we are helping out a good cause at the same time!

Only one issue with redemption so far thorough the merchant's website for a short period of time.

Hi Lindsay, thank you so much for leaving us a review! We're so glad to hear recognition is now easier for you, and that your people love Guusto and the flexible redemption options. We're always working to improve - ensuring a more seamless redemption experience is on our priority list. Feel free to reach out to our support team if you have any questions, and we'd be more than happy to help. Muucho Guusto! :)

The Guusto app is a great way of receiving gifts. They have partnered with a large and diverse range of both local business and major national retailers so that you can redeem your gifts where ever and however suits you best. It's also handy that they are uploaded to my account so I can never lose my gift cards!

There's nothing much to not like about Guusto! It's been super simple to use and redeem gifts I've received. One thing that might be cool, would be the ability to transfer a gift I received to someone else.

Hi Luke, Thanks for leaving us a review! We're so glad to hear that you love receiving Guusto gifts! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma

Easy and quick to send a recognition to your associates

It's a great system - haven't found a negative yet

Hi Zoe, thank you so much for leaving us a review! We're glad Guusto has made recognition easy and quick for you. Regarding the discount, as we do not charge a markup on rewards sent (i.e. if you send a $25 gift, the recipient gets all $25 to redeem), we do not have any margin to offer discounts, despite a larger spend. Feel free to reach out to our support team if you'd like to chat about this further, and we'd be more than happy to help. Muucho Guusto! :)

1- It helped a lot to build a good environment within the company, due to the recognition given to each employee. 2- The possibility of rewarding my customers generated much more interest in my product 3- The HR software is very simple and easy to understand

Could have more images to make it even easier to understand. And have more scope in relation to rewards

Easy to use & maintain ..its highlights the reconigtion of others ..easy to make this happen

None fount very easy to use...makes addressing issues and concerns and getting things

I have been delighted with my experience as a Guusto recipient! The app is easy to use, and I love that you can use a single gift at multiple establishments, or combine multiple gifts into one. I have even sent a few gifts to friends for their birthdays, etc. I would highly recommned Guusto!

I am not sure what to say. I have had few questions about how to use the product, and whenever I did customer service was fast and friendly.

Hi Heather, Thanks for leaving us a review, we're glad to hear that you love using Guusto as your recognition tool! Reach out anytime if we can be of help :) Muucho Guusto, Emma

Ease of use, the scheduling and over all functionality. allows you to be more hands off and allow the system to do the work for you. easy set up and easy to allocate funds to the account. we have multiple administrators who are able to allocate funds and send out reminders to staff who have not claimed their awards before they expire. i would recommend this product for other organizations, not only in hospitality.

would like the time scheduling function. over all very satisfied with product and the check ins from the guusto team to make sure we are happy with the system and ask for feedback on what can be improved from a user standpoint.

Hi there, Thanks for leaving us a review, we're glad to hear that you love using Guusto! Currently you can schedule the gift at any future date, we're also working on more timing options for delivery as well. Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma