ServiceNow HR Service Delivery - 2026 Pricing, Features, Reviews & Alternatives

ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve. By providing employees and managers with a single place to manage their work needs while shielding them from back-end complexity, enterprise organizations can deliver a great experience to meet the demands of a modern-day workforce. Employees are empowered to find answers, get help, and get things done while being guided through intelligent, personalized workflows that completely streamline their individual needs with data from your HR systems. Digital workflows deliver a unified employee experience that drive action across any organizational function and can enable every department to service employees more efficiently and effectively no matter where they work.

ServiceNow Employee Center is a dynamic employee experience platform for service delivery and employee engagement. It enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experiences.

Manager Hub is a purpose-built solution that empowers people leaders with the resources, information, and team insights needed to support their employees and teams effectively. It enables them to stay informed and engaged with their teams by leveraging personalized resources to help guide their leadership journey.

ServiceNow Employee Journey Management empowers organization to craft complete workflows that span the enterprise, connecting disparate processes and siloed systems with no coding required. Your workforce is provided meaningful experiences that guide them through life and career journeys from onboarding to parental leave, promotions, reskilling, and more – all in one unified platform. Employee Journey Management consists of several applications, including Journey designer, Listening Posts, and Learning Posts, that help HR teams and managers drive employee engagement and productivity from anywhere.

Journey designer enables employees and managers in your organization to initiate and manage journeys, delivering more productive experiences for your workforce. ‘

Listening Posts enables your organization to create pulse surveys to capture employee touch points, gain insights from employee feedback, and improve the overall employee experience.

Learning Posts delivers omni-channel learning experiences for your employees, empowering them with the right learning at the right time.

ServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which help to improve HR efficiency and services over time.

HR Knowledge Management allows the HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them.

HR Agent Workspace is a configurable service desk application that allows you to interact with employees, respond to their inquiries, and help resolve their issues. With an intuitive, easy-to-use UI, agents get a personalized experience to better manage existing HR cases. The integrated chat feature allows agents to communicate with employees to answer questions or create a case for them, as well as take direct calls to create or work on their existing cases and view information related to the employee or their existing case all from a single workspace.

Employee Relations delivers tighter security to protect privacy of more sensitive HR cases, helping to provide less risk to your organization when handled correctly.