Xref Pricing, Features, Reviews & Comparison of Alternatives

Xref

Before you hire, Xref.

4.66/5 (65 reviews)

Xref overview

What is Xref?

Xref is a best-in-class, global solution that makes reference, background and ID checking fast, simple and secure.
The user-friendly technology is backed by local support teams, offers multi-language capabilities and meets the highest global compliance standards (ISO 27001). Xref is accessible from any device and integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end recruitment workflows.
xref.com

Pricing

Pricing options
One time license
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, Australia

Supported languages

English, Danish, Finnish, French, Norwegian, Swedish
Xref screenshot: Upon login, each user can see a dashboard of reference stats, easily navigate to a new reference request, access quick links to each candidate profile and more.Candidate Referencing Made Simple - The Xref WayXref screenshot

Xref user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.6
Amy Stewart

Set and forget, enormously beneficial for a speedy recruitment process.

Used daily for 2+ years
Reviewed 2020-11-17
Review Source: Capterra

The account contacts were always readily available when needed. Making changes to the system was very simple. If anything I would suggest that if you were to use the platform as a company, ensure your questions are fit for purpose and that you are not requiring too much time from your candidates referees, while still ensuring that you have the information on hand that is required to make the right hiring decisions.

Pros
Xref is extremely easy to use. Setting up a ref check takes no time at all, and once the information is in the system Xref takes care of the automation and regular reminders to both the candidate and their referees to ensure the detail is completed in a timely manner. The ability to pick up on fraudulent references (through IP addresses) has been highly beneficial. The time savings of being able to 'set and forget' this part of the recruitment process is enormous.

Cons
There are no issues that come to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Claire Pike

The best online reference check solution

Used daily for 2+ years
Reviewed 2020-01-13
Review Source: Capterra

Xref have been great to deal with, from the initial sales meeting with [SENSITIVE CONTENT HIDDEN], to giving us a trial period and then great support from [SENSITIVE CONTENT HIDDEN] and the team once we committed 100% to the product. We hire over 1000 staff a year so to have a tool that will support a quicker turnaround time is brilliant. We couldn't be as effective as we are without it.

Pros
Easy to use as set up of candidates takes less than a minute, ability to customise templates, which s great for us as we have many different role types to reference against, ideal for volume recruitment as you don't have to spend time chasing phone references when you have so many other recruitment activities to do, the IP address tracking - we have had a number of candidates trying to be dishonest and this has assisted us in ensuring we are hiring the right people into the organisation who are going to uphold our values.

Cons
Would like the ability to turn off or change the reminder emails to referees and candidates so that they don't send on a weekend or public holiday. If you are setting your candidate up the day before for example they get reminder emails coming through on their "day off". We do get complaints from referees on occasion.

Response from Xref


Thank you for your great review, Claire.

It's good to hear that we have been able to help streamline your recruitment process.

We are always working to improve our platform and we value feedback from our customers. We will pass this on to the relevant team internally. Please feel free to contact your Customer Success Manager if you ever have any further thoughts or feedback to share.

Thanks again for your great feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amanda Maxwell

Xref

Used monthly for 1-2 years
Reviewed 2020-01-09
Review Source: Capterra

Positive! customer service has been awesome and the company has shown openness to input and enhanced their platform.

Pros
Easy to use and creates an efficiency in my work flow to avoid the back and forth with references.

Cons
While it's a fairly straight forward platform there is alot of individual windows that require me to go in and out for each reference on each candidate.

Response from Xref


Thank you for your review, Amanda.

We're happy to hear you're benefiting from the time saved through the ease and efficiency of the Xref platform.

We are always looking to improve our platform and appreciate the feedback.

Thanks again for the great review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Kerryn Champion

Xref - review

Used weekly for 2+ years
Reviewed 2020-11-17
Review Source: Capterra

The experience is positive and one that I would not give up given the many benefits it allows for all stakeholders. It definitely reduces our time to fill given the timeliness of submitting all information.

Pros
The software is extremely easy to navigate for all parties; employer, referee and candidates. It provides updates/reminders/customization and visibility on when the references have been completed or if there are delays the candidate can follow up with the referee. The document is easy to read and provides "norms" which is extremely helpful when comparing other candidates responses to the market. The template allows enough room for those who want to respond with extensive answers and provides follow up details of the referee if needed. Given the ease of use the references are produced in a timely way and allows us to progress to offers quickly reducing our time to fill.

Cons
There could be the opportunity for further customization however this does not cause any issues for our organsiation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hayley Phillips

Excellent service - wouldn't work in a job without it!

Used daily for 2+ years
Reviewed 2020-07-23
Review Source: Capterra

Bulk recruitment has been made easier with Xref, as has detecting fraudulent references and ensuring time is spent more productively

Pros
- Simplifies the reference process especially with bulk recruitment - No time delays between calling referees, references can be completed at everyones convenience - Fraud detection services which capture about 80% of fraudulent references - Provides referee details allowing you to look at their LinkedIn and validate their history

Cons
- Although there is fraud detection, candidates can still provide fraudulent references and if you are not careful they can slip through. Maybe there should be a database of candidates that have previously provided fraudulent references

Response from Xref


Thanks for taking the time to provide this review. We're glad to hear Xref is helping simplify the process for you. Thanks also for your recommendations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Xref pricing

Pricing options
One time license
Subscription
Free trial
View Pricing Plans

Our pricing is flexible to suit your business needs.

We price on a per-credit basis, which means you only pay for the references you conduct. One credit will allow you to request as many references as are required for a single candidate.

If you have other requirements or a different payment method would be more suited to your business, let us know and we'll be happy to discuss an alternative approach.

FREE TRIAL: Give Xref a go for free. Simply register here and request your first reference today: https://bit.ly/2uK0gwb

Xref features

API
Customizable Reporting
Employee Portal
Recruitment Management
Reporting & Statistics
Third Party Integration

Activity Dashboard (482 other apps)
Activity Tracking (282 other apps)
Applicant Tracking (328 other apps)
Automatic Notifications (407 other apps)
Customizable Branding (321 other apps)
Data Import/Export (313 other apps)
Employee Database (311 other apps)
Employee Management (362 other apps)
Employee Onboarding (259 other apps)
Employee Self Service (256 other apps)
Performance Management (254 other apps)
Real Time Reporting (275 other apps)
Reminders (272 other apps)
Self Service Portal (361 other apps)

Videos and tutorials

Additional information for Xref

Key features of Xref

  • 24/7 Support
  • ATS integration
  • Audit trail
  • Automated alerts for all users
  • Background screening
  • Candidate approval
  • Candidate benchmarketing
  • Compliant data opt-in
  • Customizable templates
  • Fraud detection
  • Fully reportable system
  • GDPR Compliant
  • ID checks
  • ISO 27001 (Security Standard)
  • Mobile-ready
  • Multi-language
  • Online candidate referencing
  • Performance reporting
  • Secure encrypted portal
  • Web portal for referee submission
View All Features

Benefits

Protects businesses from reference fraud

Drastically reduces time-to-hire

Allows businesses to collect 60% more data than traditional methods

Simple and easy-to-use

Drives a positive candidate experience, placing candidates in the driving seat with full visibility of the end-to-end process

Referees can provide feedback on any device, within or outside of business hours, typically within 24-32 hours