Alert Pricing, Features, Reviews & Alternatives

Alert

Rental management software for events, tool, heavy, and more

4.64/5 (44 reviews)

Alert overview

What is Alert?

Alert Rental Management is a rental software solution designed to assist small to large rental businesses, such as event/party and heavy equipment rentals with the management of assets across multiple routes and time-frames. Key features include ticket management, location tracking, stock adjustments, and staff assignment.

Alert helps supervisors book party items in real-time and plan pick-up & delivery sequences. Using its graphical dispatcher dashboard, managers can set up transportation routes and manage resource movements within the drag-and-drop interface. Customers can also use personal portals to order rentals and view account information such as current payment history, open invoices, account balances, and more.

Alert allows operations teams to arrange open tickets by date range as well as schedule maintenance of equipment via the calendar. The solution notifies operators on receipt of web orders, letting them streamline the sales process by validating client details, checking item availability status and generating quotes for customers. Alert also comes with a purchase order module, which helps crew members manage items on order, track merchandise and compare the vendor purchase price for the previously and currently delivered parts.
alertrental.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Alert screenshot: Alert Dispatcher Dashboard. Load trucks, assign drivers and helpers, all from a fun, graphical, drag-and-drop screen.Sign & RentAlert screenshot: Alert Operator Dashboard shows graphical information for Counter, Customers, Fixed Assets, Sales/Merchandise, Work Orders, Transfers, Dispatch, and Purchase Orders. From here, manage your entire rental business from one screen!Alert screenshot: Alert's Document Center is a centralized place to send all documents. Statements can be sent with or without invoices. Send closed invoices for payment, open tickets, and work orders! Send to email, fax, or a printer (or group of printers.) Easy!Alert screenshot: Use keywords all throughout the Alert system so you don't have to look for something exactly as it's entered into the system. Easily find customers, and rental items without having to know the customary entry. No more duplicates!Alert screenshot: Alert mobile inventory trackingAlert screenshot: Sign&Rent sends bids to clients via email including a link for them to electronically sign the bid. No more printing and scanning a signature!Alert Users' Group Summit Video 2019Alert Rental Management System Operator Dashboard

Alert user reviews

Excellent
28

Very good
16

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.8
Tim M.

Good Customer Service, Strong Ownership

Used daily for 2+ years
Reviewed 2021-02-19
Review Source: Capterra

Alert has helped us improve our purchasing process with their PO module including serial# tracking, job costing, automatic price increases. In general the wide variety of reports available and massive capability of their software has helped us improve our business in almost all areas.

Pros
Customer Service Oriented. Technology experts who are able to explain tech issues in simple terms without going over your head. Customer service experts who are able understand your problems and come up with unique solutions. You get the feeling that the owners care about their clients, and it trickles down to the staff at all levels. You can call and speak to people who want to help you fix your problem and they constantly improving and taking feedback.

Cons
Special projects and general responsiveness seems to be somewhat hit or miss depending on the individual you speak to. You may have to follow up for status opposed to waiting to hear an update. Way more hits than misses through, especially lately.

Response from Alert Management Systems


Thanks for the great feedback, Tim! It's been our pleasure working with you. - Kara

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stacey W.

SUPER EASY!

Used daily for 2+ years
Reviewed 2017-02-21
Review Source: Capterra

Alert has been great to work with from start to finish. They spent a great deal of time with us during setting up to make sure our system operated the way we operate our business. Very patient! Our installer was quite patient and took care in addressing every detail. We are very pleased with our system and all the information it provides, from ROI info to maintenance of equipment to utilization of equipment to employee time cards. This system does it all! We can train new counter employees to be quite proficient in just a few days. The operating system is intuitive to use and most people catch on quickly. It gives you lots of chances to alter every field, which is handy when training new hires. :-) Customer support is relentless. They won't quit until your problem is solved. They are polite and responsive. I cannot tell you how many times I have need an answer to a management decision and I can find the answer in Alert. It just stores SO MUCH info! That being said, it's only as good as the information you put in and maintain. The initial set up is crucial and maintaining your records is the other piece. Alert was not the first operating system we tried. Unfortunately it was not the second system we tried either. The third time was the charm! It was apparent when we talked to the staff at Alert at an ARA show that they had done their due diligence on the rental industry. They had tailored an operating system to meet our needs. It will calculate portions of hours beyond minimum rentals as well as figure rates on a "per event" basis. It keeps track of when equipment needs scheduled maintenance. It does so much. I could go on and on. Alert Rocks!

Pros
Ease of use.

Cons
Expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ashleigh S.

Easy to Use

Used daily for 2+ years
Reviewed 2019-08-14
Review Source: Capterra

Pros
It is very user friendly and easy to navigate around.

Cons
I feel like I am limited to what I can do within the software.

Response from Alert Management Systems


Hi Ashleigh - thanks for the review! I'll personally follow up with you to see what else I can show you about Alert.

Kara

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jennifer R.

Alert Software Review

Used daily for 2+ years
Reviewed 2016-12-08
Review Source: Capterra

Alert has been by our side supporting our company and our needs since we started on the software over 25 years ago! As our business grows and changes the software and those that run the company are always there to help us adapt and adjust to the chances. The user's group that they have created is a valuable tool in our industry to find another avenue to solving problems or learning new ways to do things. The leadership team is always willing to listen and help find solutions to our unique needs. Having such a responsive software company is almost unheard of in our ever growing technology world. We have a confidence in our software that allows us to focus on other things. This kind of dependability is crucial in our success.

Pros
The way that it can be customized and changed to fit our needs at any time with no extra cost to us. There are always new modules and expanding and upgrading their features.

Cons
There are times that it is slow to work. There modules that do not work well together but work good independently. This is something that they need to work out.

Response from Alert Management Systems


Jennifer - thank you for the kind words! It has been a privilege to work along side you. Your suggestions at our User Group have been invaluable.
- Kara Lawrence, Co-President/CEO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kenny P.

Alert Review!

Used daily for 2+ years
Reviewed 2016-12-08
Review Source: Capterra

Alert Management Systems does a lot of great things beyond writing a contract. Features are mostly profit based. The downside Alert is still very very soft on documentation, instruction, and examples of how the feature works or came be used. When you get an upgrade or purchase optional program it's just gets installed, that's sometimes you might get a quick overview but for the most part, you are on your own to figure it out and use. Sometimes they are that quick and easy - other times we do struggle. The Alert "shorts" are good but they have a limited number of them.

Pros
Adaptable to my way of doing business. Support is very strong and responsive. Custom Programming ability.

Cons
Not a fast system to learn. Documentation and instructions are week. Limited options: spell check, cut and paste option just not work on all parts of the system

Response from Alert Management Systems


Kenny - thanks for the candid feedback! We know that documentation is lacking so we're certainly working towards improvement.
- Kara Lawrence, Co-President/CEO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alert pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Alert Management Systems for pricing details.

Alert features

Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Customer Database
Data Import/Export
Document Management
Inventory Management
Reporting/Analytics
Scheduling
Third Party Integrations

API (246 other apps)
Access Controls/Permissions (165 other apps)
Activity Tracking (161 other apps)
Customizable Reports (185 other apps)
Electronic Payments (157 other apps)
Invoice Management (176 other apps)
Mobile Access (165 other apps)
Quotes/Estimates (168 other apps)
Reporting & Statistics (311 other apps)
Search/Filter (202 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Alert

Benefits

Manage complete rental inventory, including ticket/contract writing, billing, all in real time.
Colorful dashboards allow users to easily interface with their day.
Fully featured with modules such as purchase order, work order, integrated credit cards, and much more.
Meet your clients where they are with mobile solutions and email communications.
Industry leader since 1976, and driven by our users.