Commusoft Reviews - Pros & Cons, Ratings & more

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Commusoft is a field service management software that streamlines operations for apartments, hotels, and offices. The tool helps manage admin work and provides automation, lead conversion, and profitability insights to drive growth.

Commusoft

Android

Web-based

Windows

iPad

iPhone

Director

Commusoft are superb with aftercare and aftersales. Any questions or issues they will respond very very quickly.

Manager 

Commusoft is a great tool for our business, great to use and great to operate.

office manager

We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.

Estimating/invoicing great too. Also great integration with accounting software.

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.

Technical Manager

All good quick to respond to any issues so great customer service.

Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.

I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.

Office Manager

This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline  your company's processes.

Heating engineer

I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

Administrator

The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Commusoft continues to be developed and improved upon which is also a positive.

director

Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.

The customer services has been fantastic and rep helped us a lot with setting everything up.

Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.

I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.

Shareholder

The system can lag which can make tasks longer.

Owner/Director

Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.

BigChange

ServiceMax

We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Great product, forever evolving and moving forward with our expectations

Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Review from a plumbing company 

When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.


Experience with commusoft

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there.


Let us begin

User freindly software

Excellent software package 

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work

Commusoft review

the best tool we have in the company is commusoft.
excellent support and system

Moved from V3 to V4. Migration went smooth lots more features so glad we did it

Commusoft has made a massive difference in the daily running of the business, from booking jobs in to quotes and invoicing customers. We can now keep track on previous customers, send out service reminders, leave notes for the future, etc. Thank you to the support team for all the support and training. 

Training calls 

I really like this app - its a game changer 

Game Changer

The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical  that plagues the Electrical Industry. 

Shockingly Grateful

Overall fantastic experience, especially the help team 

Great Software

good, i have email response which is replied back very quickly

commusoft User 

Great product

We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. 
The system is incredibly easy to use and there is a great knowledge database for anything you need. 

G Jassal Review

The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point.  To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future.  Information being available to all engineers quickly and easily.  Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

An incredible learning experience the whole process has been conducted efficiently and smoothly.

Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

Great software but if you leave your stuffed

We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional.  Very patient and thorough when explaining processes.  Nothing was too much trouble and queries were responded to promptly and in detail.  The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.


Commusoft Feedback

Overall  I find Commusoft  pretty user friendly, but then I have been using it for four years and like anything,  the more you use it the easier it becomes.   

Commusoft for Minor Works

Saves us time which obviously saves money

Customer communication with regard to jobs/diaries is more up to date

Easy to use app

Great training



Job Management Software

Excellent Customer Management Tool

Overall commusoft is a great company to work with and the support side is great too they are always there to help whenever there is an issue 

Review

Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders.

Fantastic product and service to match

After using other programs and services for a long while and finding that there were mistakes and errors causing many man hours wasted this was a breath of fresh air. 

Once you have set this up and used it for the first year it begins to make you money. Services that you would have once missed or jobs that you mislaid are a thing of the past. The system takes a little to get used to but the support is very good and fast to respond. There are a few features that could improve it further but it is tailor made for the industry so has great features already.

Overall a fantastic piece of software which is currently undergoing an overhaul to improve it further. Would highly recommend for a single man to a large company. 

Commusoft Reviews (2025)

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209 reviews