Escapia Pricing, Features, Reviews & Comparison of Alternatives

Escapia Reviews

Escapia

Vacation rental software and guest management system

4.68/5 (38 reviews)
12,162     2,704

Escapia is a cloud-based vacation rental system by HomeAway Software, offering users assistance with managing reservations, accounting, property listings and distribution, and their own websites.

Escapia’s reservation management system incorporates lead management, front desk operations, and guest reviews. Users can view full complete guest histories, including all correspondence, extend reservations directly from within the calendar, produce customizable reservation reports, and let Escapia automatically generate reservation confirmations to send out to guests. Business performance can be viewed on customizable business dashboards, which include daily activity widgets such as check-ins and check-outs, open work orders, unread inquiries, and total rent booked, and can produce reports and graphs for year-to-year comparisons of inquiries, bookings, and income.

Escapia’s rate engine enables property managers to set up and adjust variable rates, special offers, discount plans, flexible charges and add-ons. Users can enter rates in bulk, and test pricing plans before activation, as well as using daily, weekly, and monthly rate calculation. Rates are automatically updated across Escapia and all other partner sites a property is listed on.

Escapia partners with multiple property listing and distribution sites, including HomeAway, VRBO, BookingPal, and FlipKey, with users able to choose where their properties are promoted. Availability calendars are automatically updated in real time between listing sites and users’ own records. Guest reviews of properties can also be automatically distributed from Escapia to selected partner channel sites.
software.homeaway.com

Escapia Reviews (38)

Latest reviews

 Good Software

I've had a good experience working with Escapia for the past 3 years. It works well for our company, owners and partners. It is a little complicated and un-intuitive, however, the Customer Service team is exemplary. They are quick to respond to questions and very knowledgeable and helpful. I'...

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Reviewed 19th of January by Dana Rudy

 

 Escapia review

We have been using Escapia for several years now and the best part about it is that it is integrated to a full accounting suite and is part of Glad-To-Have-You which automatically sends information to guests along with a cool app. It does feel cobbled together at times and really needs some ...

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Reviewed 16th of January by Bradley den Dulk

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Escapia Screenshots (9)

Escapia screenshot: Escapia's business dashboard gives users an overview of their inquiries, reservations, and moreEscapia screenshot: Users can view graphs of their reservations, inquiries, and income in Escapia's dashboardEscapia screenshot: Escapia allows users to prioritize and tag incoming inquiries to enable sorting and filteringEscapia screenshot: Users can view reservations for all of their properties in a centralized calendar in EscapiaEscapia screenshot: Escapia generates full customer histories, including all previous reservations and inquiriesEscapia screenshot: Users can manage housekeeping for their properties from within EscapiaEscapia screenshot: Escapia provides a mobile app for both property owners and guests to useEscapia screenshot: Users can respond to inquiries, send out quotes and request payments from within Escapia's appEscapia screenshot: Escapia has multiple network partner sites where users' properties can be listed

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

Escapia Pricing

Starting from: $4500.00
Pricing model: One-time License, Subscription

Users pay a one-time setup fee of $4500, plus monthly charges based on their number of properties and any additional modules required.

Competitors Pricing

Bookster

Starting from: £7.50/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

MyVR

Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Bookerville

Starting from: $41.66/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Escapia also visited

Key Features of Escapia

  • Complete guest histories
  • Full contact histories
  • Auto-generated confirmations
  • Custom reservation letters
  • Inquiry prioritization
  • Quote creation and customization
  • Business dashboard
  • Activity widgets
  • Integrated rate management engine
  • Flexible add-on charges
  • Complete general ledger
  • Accounts payable
  • Accounts receivable
  • Full audit trail
  • Tax audit reporting
  • Online credit card processing
  • User access controls
  • Housekeeping management
  • Maintenance management
  • Contact database
  • Multiple criteria search
  • Custom reports
  • Integrated guest reviews
  • Housekeeping & maintenance mobile apps

Benefits

Real-time sync between availability calendars on all distribution and listing sites.

Lead management system keeps track of all prospects and guests in one place.

Business dashboards offer real-time data reporting, customizable data views, widgets, charts, graphs, and drill-down analytics.

Rate management engine enables users to adjust rental rates based on business conditions and occupancy levels, with automation for seasonal and holiday rate changes.

Generate and customize reports on units, owners, guests, reservations, payments, and more.

Alternatives to Escapia

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Dana Rudy

Good Software

19/01/2017

I've had a good experience working with Escapia for the past 3 years. It works well for our company, owners and partners. It is a little complicated and un-intuitive, however, the Customer Service team is exemplary. They are quick to respond to questions and very knowledgeable and helpful. I'm comfortable using it and appreciate the flexibility of features.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bradley den Dulk

Escapia review

16/01/2017

We have been using Escapia for several years now and the best part about it is that it is integrated to a full accounting suite and is part of Glad-To-Have-You which automatically sends information to guests along with a cool app. It does feel cobbled together at times and really needs some upgrades in regards to cleaning app and maintenance management. Also lead tracking of inquires is pretty basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bethany Siu

A Big Complicated Software.

05/01/2017

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking. This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Pros

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Cons

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible. Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Recommendations to others considering Escapia

Overall, if you've done your research about property management software and discovered that only Escapia has the features you want - well, we have been using it for a while. It is possible to use it. And if you don't mind doing a lot of work to figure it all out, messing up a lot, and talking to support frequently, then you might be okay. Make sure that all of your staff are thoroughly trained, as Escapia is not easy to figure out on your own. I would especially not recommend this software for people who are not comfortable with computers, software, etc in general.

Source: Capterra
Helpful?   Yes   No

Response from HomeAway Software


Hi Bethany,
We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at HomeAwaySoftware@homeaway.com and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team.
Thank you for your feedback,
HomeAway Software

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Jeremy Clayton

Functional tool that we could not do without

14/11/2016

The Escapia software is a priceless tool that we've built our business around. We've been in business almost 4 years and grown to 170 properties, without Escapia we wouldn't have seen such tremendous growth. I gave it 4 instead of 5 stars on Ease of Use only because it does take sometime to properly learn all the features of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
thomas lane

Great support & value. Could update some functionalities

10/11/2016

The flat rate per property is very fair and much cheaper than other PM softwares that charge a percentage per booking (LiveRez). The system is relatively easy to use but could really benefit users and increase efficiency if they updated some functionalities such as custom filtering for reports (rather than having a set amount of pre-made reports and switching the photo function to drag placement ordering rather than drop-down box number ordering. Escapia is very receptive to new ideas which you can submit through User voice. Their support staff is exceptional.

Pros

Lots of functionalities and seamless integration with crucial partner sites such as homeaway, vrbo, GTHY and point central

Cons

some parts of it could use updating

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Vandall

If we leave Escapia, I quit.

09/11/2016

The software is incredible. Support is a-ma-zing. Our Client Solutions Manager is possibly the most responsive person I've met in my whole life. Hands-down, my favorite thing about Escapia is that THEY are never satisfied with where they are. Any question I have or suggestion for improving functionality is taken seriously. I have never worked with any software (in this industry or any other) that is so in tune to what their clients want. I've told our business owner, "If we change software, I quit."

Pros

Escapia is never happy with the status quo. They listen to clients and make sure the software grows with our needs.

Cons

Check in! It's not functional. We go off-book and use a Google Spreadsheet. It has a long way to go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bertha (Kiki)  Nobriga

I appreciate the prompt service when I need it.

08/11/2016

I came in not understanding the program well with no one to assist me. Help centers and their representatives were so helpful to walk me through and issues and training. Thanks!

Pros

User friendly

Cons

always room for improvement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley Pletcher

Great Software

08/11/2016

Like the new features that are constantly being added to the software, constantly making each function more efficient. Another great things is that it directly feeds into other 3rd party websites so rates are photos are always up to date. The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.

Pros

It is very secure with passwords needing to be changed often and security questions. The new automatic payments tool is a great feature. Very user friendly and make it easy to navigate. Great for managing many homes and never having a double book problem.

Cons

Having to custom build some reports to be run

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Karrie Lasater

Escapia is by far the best software I have ever used!!

08/11/2016

I have nothing but positive things to say about Escapia software. It is the best!! They are constantly making it better by doing upgrades and adding features to an already great platform! This software has great functionality and is easy to use. It integrates with our website so our guests can see live availability calendars. The automatic payment processing along with some many other features are huge time savers. The customer support is phananominal! I always get a live person who is knowledgeable and can quickly help me solve what ever challenge I am having! They always follow-up to make sure everything is working correctly and to be sure the resolution is working. I highly recommend Escapia! You will be happy you converted to it! I know we are!!

Pros

Easy of use and Customer Support

Cons

I can'tell think of anything I don't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Escapia

Buy it! It is a great value for the cost!!

Source: Capterra
Helpful?   Yes   No
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Ryan Goodman

Great functionality but question charges through Escapia Net

08/11/2016

All the features and functionality of the software are great however I recently had an experience getting charged $2500 for a commission on a booking through escapia net. When looking into this larger than average charge I found that it was not correct and false. Not really sure what to think about this but seems like my res data is being shared with OTAs.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more