IDEXX Neo Features

IDEXX Neo

Cloud-based veterinary practice management software

4.03/5 (58 reviews)

IDEXX Neo Feature Summary

  • Image Storage
  • Patient Records
  • Prescription Labeling
  • SOAP Notes
  • Invoices
  • One-click features
  • Two-way diagnostic integration
  • Text communication
  • Referral management
  • Client visit summaries
  • Real-time scheduling
  • Security & encryption
  • Automatic backup
  • Client/patient profiles
  • Debt tracking
  • Additional Google Drive storage
  • Google Cloud print
  • Partner integrations with Deputy & Smart Flow Sheet
  • Activity tracking
  • Automatic reminders
  • Automated communications
  • Contact database
  • Data visualization
  • Document storage
  • Document tracking
  • Email communication
  • Financial management
  • Medical record history tracking
  • Inventory tracking
  • Invoice management
  • Multi-location
  • Purchase order management
  • Real time data
  • Patient records management
  • System-wide search
  • SSL security
  • Task scheduling
  • Reusable procedure templates
  • Workflow management
  • Role-based KPI dashboard
  • Appointment management
  • Automated scheduling
  • Customer segmentation
  • Billing and invoicing
  • Drag & drop scheduling
  • Social media support
  • Open API
  • Custom fields
  • Stock level management
  • Newsletter management
  • Email reminders
  • Reporting & statistics
  • Custom campaign emails
  • Contact management
  • Inventory management
  • Client management

Industry Specific Feature Comparison

Most popular features of all Industry Specific apps

API (142 other apps)
Accounting Integration (86 other apps)
Activity Dashboard (135 other apps)
Activity Tracking (88 other apps)
Automatic Notifications (109 other apps)
Billing & Invoicing (114 other apps)
Calendar Management (96 other apps)
Client Portal (77 other apps)
Customer Database (76 other apps)
Customizable Reporting (97 other apps)
Data Import/Export (92 other apps)
Document Management (77 other apps)
Electronic Payments (91 other apps)
Inventory Management (112 other apps)
Inventory Tracking (85 other apps)
Invoice Management (117 other apps)
Reminders (89 other apps)
Reporting & Statistics (160 other apps)
Search Functionality (87 other apps)
Third Party Integration (103 other apps)

Competitor Feature Comparison

IDEXX Neo Feature Reviews

25 reviewers had the following to say about IDEXX Neo's features:

Laura Dendy

Neo user for 2 years

2018-08-21

Pros

Affordable. They are constantly making improvements and evolving the product. Cloud based software allow remote access. Unlimited terminal/users login at a time.

Cons

There are many kinks to work out. Inventory management isn't quite up to par yet, and there are often many steps/ clicks to execute transactions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Thanks for your feedback Laura, our goal is to make Neo the easiest software to set up and use, and it is essential for us to know where we are hitting the mark and where we need to improve. We hear you loud and clear on inventory management, and just last week released solutions to improve that, please let us know how those are working for you. And improving reporting is on our roadmap for 2019!

Read more
Dennis Leon

from conversion to installation to training and support, we have been impressed overall with Neo

2018-05-04

Easy to transition from paper to paperless records using Neo

Pros

With a very intuitive UI, Neo is super easy to learn and use.

Cons

While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Thank you, Dennis! We agree that actionable on-screen reports are the right way to go and have already started taking steps in that direction. You will also be happy to know that the next feature release will include new functionality that alerts you when multiple users have made changes to a medical record.

Read more
Danielle Besser

Easy to use and great customer service

2019-01-17

Again, having two practices, using NEO has made life easier on management.

Pros

NEO is always adding new and updated features based off of client recommendations.

Cons

Also would love to have reminders deleted automatically when the line item has been deleted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Danielle, great to hear that the steady pace of new features is helping you and your team, and thank you for your suggestions for more!

Read more
Dave Anderson

Great choice for an affordable price.

2019-01-17

I do wish that other third party application providers were integrating more things with Neo.

Pros

It's very easy to learn and with regular updates the system continues to get better and better.

Cons

I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

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Brad Rosonke

Needs a few improvementts, but getting there quickly

2019-05-06

good.

Pros

It is very easy to understand.

Cons

The estimates didn't have ranges, but now they do. The management spreadsheets are lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Brad, thanks for your feedback on Neo's ease of use and the quick pace of improvements. Reporting is a top priority for us this year, and we would really appreciate hearing more from you on changes that would help you and your team work more effectively. Please contact support and share your suggestions!

Read more
Heather Besser

Easy to use

2018-10-29

It allows to quickly print things clients need ex vaccine certificates and tracks vaccines history and prevention bought.

Pros

Neo is very easy to use.

Cons

Sometimes it is almost too simple. Reminders do not account for when multiple doses of prevention are bought.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


HI Heather, great to hear that Neo is easy for your team to learn and that you are getting help promptly when you need it. Same goes for knowing the frequent updates fit with your practice needs. We also really appreciate your suggestions about future ways we could improve Neo!

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steven britt

not ready for use

2016-07-02

Cannot view history of inventory prices etc.

Pros

., able to do computer work from mobile unit.

Cons

Inventory

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering IDEXX Neo

Buy something else.

Source: Capterra
Helpful?   Yes   No
Read more
Hans Kocher

NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!

2018-05-18

The integration with IDEXX lab equipment is spectacular and helpful in cutting down time.

Pros

It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies.

Cons

If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer.

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BRIAN BERGER

Continuing to evolve

2018-08-14

average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential

Pros

no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Cons

it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you and if you experience any side effects. The quicker we hear about those, the quicker we can solve them.

Read more
Heather Evans

A very hectic adjustment period.

2018-01-26

Pros

I like that I can access it from anywhere, I like that I don't have to maintain a server. This last sentence is because

Cons

I dislike the lack of reporting capability, I dislike how many steps everything takes from invoicing to creating forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Gianna Wilson

A disappointing experience with a software that had a lot of potential.

2018-02-12

NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan.

Pros

The program itself is very simplified, making it easy to learn and use.

Cons

Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning. The inventory system is a mess.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Gianna, we appreciate your honest feedback. While Neo offers a simple user interface, there is a very powerful and complex software operating behind the scenes. Our hope is to shield you from that complexity by providing workflows that simplify your everyday tasks. Thanks to feedback from you and others, both multi-user editing and integrated payment processing functionality have been prioritized and solutions for each will be available soon!

Read more
Jessica Crawford

Really good program, with new updates all the time.

2018-05-24

Pros

-Easy to learn -Customer service is off the charts amazing -Neo made the transition very easy and fast -You can access the program from anywhere -Quickly update inventory stock -Call back system is easy to use and has improved patient care -Easy to customize to any practices needs -Easy to see previous treatments while in curent consultation -Automatically uploads idexx lab results

Cons

-No minimum price available -Not optimized for mobile (cell phone/ tablet/ ect.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Thank you for the feedback Jessica. Glad to hear that you are enjoying the new updates - we have many more coming. And you are right about our customer service representatives, they rock! Neo is mobile friendly but we completely understand that is different than being mobile optimized. The good news is that our team has made this a priority and is already exploring the best ways to introduce mobile optimization.

Read more
E Cone

Don't do it!!

2017-01-12

You cannot send out postcard reminders to clients who don't use email unless you pay IDEXX to do so.

Pros

I can access it from any device

Cons

See review

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10

Recommendations to others considering IDEXX Neo

Just don't get it

Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Thanks for your feedback. Neo has a streamlined Rabies Certificate creation & printing workflow, including an integrated one-click printing capability directly from the patients' vaccine records. Neo's product listing includes details from the last purchase, with supplier & amount paid. The inventory tracking will allow you set minimums, quantity on hand & Neo updates inventory as products are sold.  The invoice is pet visit centric & includes itemization charges from the visit. It is summarized by pet and not for a family of pets from a single visit. For emailing records, Neo has a unique feature that gives practices the ability to securely email & share records with individuals such as boarding centers, referral/specialty practices or even pet owners. The Sales Tax Report enhancement is underway now. As a cloud-based product we are frequently updating the product that is immediately available to all users. We are committed to working with you to improve your experience. - IDEXX Neo

Read more
Matthew Morrison

Neo's the future of software!

2017-01-18

We have been using Neo for about one year and we're really happy with the product and customer service.

Pros

Cost ,ease of use, customer service, perpetually upgraded

Cons

Financial reporting needs work but Neo is hard at work on this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering IDEXX Neo

It's changed how I think vet software should work!

Source: Capterra
Helpful?   Yes   No
Read more
Michael Sterns, DVM

Exceptionally easy to start up and convert your practice to an accessible anywhere record system

2018-04-18

Pros

I don't use the inventory control function.

Cons

I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates!

Read more
Jessica Hill

Neo is the best!

2017-02-02

I have loved the easy use and the ease of access to customer support.

Pros

Ease of use

Cons

The reporting system has a lot of bugs that need to be worked out and easier to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noah Lindgren

High expectations...poor delivery

2019-08-30

They are begging me (management) to return to our outdated system.

Pros

cloud based system affordable comparitively

Cons

poor estimate capabilities updates interfere with current processes, forms, etc. multiple windows to click through (lost time/efficiency) weak customer service (always say they are considering updating "whatever issue you have"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Noah, thanks for the feedback and the opportunity to work with you and the team at Asheville to make sure Neo meets your needs. Incidentally, the enhancement requests our support team logs have led to 46 value-packed releases in the last eight months alone, several of which address items you cite, including estimates. It also sounds as if there are opportunities to streamline some of your workflows. Definitely check out the built-in, task-specific training for tips on doing this, and don't hesitate to contact our customer success team for coaching (it's available at no extra charge). We are always open to your thoughts on how we can make things better.

Read more
Kellie Dawald

New to NEO

2016-07-31

Neo has been good. We switched from Idexx Cornerstone to Neo because it is cloud based and inexpensive. We have been happy for the most part.

Pros

Ease of use

Cons

Needs advanced reporting capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shari Madera

Ease of use

2019-03-11

The time putting in charges is cut in half compared to other programs.

Pros

I can do inventory and batches so quickly.

Cons

There isnt high and low on estimates, there should be an inventory selection when putting batches in, and a place/tab on the right side for phone calls to clients or pharmacies so we dont have to open a whole consultation.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Shari, thank you so much for your feedback! We are laser-focused on making Neo easy to learn and use, glad to hear that is making such a positive difference for you and your doctor. We hear you on high/low estimates--they are actually in development right now! Please let us know how you like them.

Read more
Candice Barber

We love Neo!

2018-10-29

We have been using IDEXX Neo for about two and a half years and are overall very pleased with the product. The transition from our previous POS system was close to seamless and haven't experienced any major issues since switching.

Pros

As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice.

Cons

A few of those things include automated callbacks, expired items report, integrated credit card processing and integrated time clock.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Candice, we passed your feedback on to the Neo support team: great to know that you appreciate their approach. Love your suggestions for improvements, and we think you will be pleased to hear that they're on the product roadmap for 2019!

Read more
Joshua Sosnow

Neo provides a great user-friendly platform. We have been using it since October of 2016.

2018-04-11

Pros

The text message functionality is great, and such an easy way to communicate with clients.

Cons

The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible.

Read more
Brian Sheahan

Super Easy and extensive functionality

2019-01-18

Easy training, cloud based record keeping, secure files, remote access, and easy administration have made this a great practice software for our business model.

Pros

The learning curve for this software is very low. The interface is extremely intuitive and creating customized forms is fairly straightforward if you have a basic understanding of HTML

Cons

Inventory is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Brian, thanks for the props on Neo's ease of use and extensive functionality. Inventory updates are definitely on our radar, and our current roadmap has a focus on adding app integrations. Nice meeting you at VMX!

Read more
Jonathan Augusto

Very pleased with this software overall.

2018-05-17

Online storage and access, flexibility for most things. Ease of use.

Pros

I like the cloud starage of everything, it Means I have access to all practice data at any time on any device.

Cons

Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements.

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Brandy Doggett

Not ready for use

2017-01-11

We can not easily invoice anyone out that has an invoice older than 24 hours.

Pros

Cloud based

Cons

It is not fully functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering IDEXX Neo

Wait another year or 2 (or 3) before contemplating it.

Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hello Dr. Doggett - We greatly appreciate your feedback. Our team has incorporated your feedback into the release plan to address the items you have identified. We are releasing new updates on a regular basis, which are immediately available to all users. We will keep in touch with future updates to see if Neo could be a better fit for your practice. - The IDEXX Neo team. 

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Trevor Ashley

Much more affordable than having to purchase a software and manage hardware/server.

2018-06-11

Affordable PMS

Pros

Don't have to own a server and manage updates yourself; easy to learn and to use.

Cons

Still under development, but features are being added all the time; not able to sync with third party applications yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from IDEXX Neo


Hi Dr. Ashley, thank you for the review. We understand your practice needs access to a wide-variety of technologies, and we have good news: IDEXX has a new service that will allow third party applications to easily integrate with your Neo software. Stay tuned for details and timing!

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