Although we are still in a relatively infant stage of our MIE Trak Pro journey, we are already reaping the benefits of having a flexible, user friendly ERP system. We have a clear vision of where we want to be in terms of MRP and works order management and we have every confidence that MIE Trak Pro and its excellent support team will help us to achieve those goals.
High levels of flexibility. Excellent support.
Occasionally bugs aren't picked up prior to updating to new build.
Thank you for your wonderful feedback and for your feedback about bugs rolling over into the new builds. Our development team thanks you for your help in bringing awareness to any bug in our system so we can fix it as quickly and efficiently as possible.
It is an honor to partner with you and help you achieve your company's goals. We look forward to continuing this partnership for many years to come!
-The MIE Solutions Team
Likelihood to recommend: 10/10
Purchase order is very easy once it is set up.
We have such specific needs that some of this program does not work well for us. It is hard to use some of the functions that would be really helpful if we could manage them.
Likelihood to recommend: 7/10
Making POs and creating WOs.
It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.
Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.
We're sorry you were unable to get the support you needed to use MIE Trak to the best of it's ability. We would love to set up some individualized training or support time with your team to get you all the tools you need. Please give us a call any time at 714-786-6230 x2 or at email@example.com so we could get that set up for you. Thank you for being our customer!
Likelihood to recommend: 2/10
One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.
The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.
Likelihood to recommend: 9/10
MIE Trak Pro follows a logical workflow from Quotation to Delivery following the lifecycle of production including BOM, Works Instructions, Stock Management, Outside Processes and much more. It incorporates a wide range of reports and the knowledgeable support team can produce custom reports to meet bespoke requirements. Data can be exported for further analysis in Excel.
I can't think of anything negative to say about the software.
Thank you so much for sharing your positive experience using MIE Trak Pro & for leaving us / our team a 10/10 recommendation rating.
We always endeavor to aim high with our level of support and standard of software, and we're glad you think we have achieved this throughout our team & online help portals in your years of use with our software. We look forward to continuing this for both yourself & JDR Products Ltd!
Customer Relationship Manager
MIE Solutions UK Ltd
Likelihood to recommend: 10/10
To receive accurate pricing information, contact MIE Trak Pro directly.