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MIE Trak Pro Reviews

Reviews summary

Pros

Customer service is AMAZING. They're all willing and able to work with me to fix any problems that come about and are great at taking input from me as to things that may be helpful.

Elizabeth H.

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This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.

Anonymous Reviewer

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I loved being able to get a quick snap shop of projects running through the shop and know exactly where we stood in real time. The shop personal were also impressed with its ease of use.

Bob R.

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Cons

Had trouble getting the shipping scanners to communicate with the software.

Bob R.

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It is somewhat difficult to train team members, especially those who aren't as experienced with computers and databases.

Mary M.

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Some of the bugs do not get fixed in a timely manner. There are bugs when we install updates that are not checked beforehand and causes problems in other areas of MIETRAK.

Lori J.

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Overall rating

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99%
positive reviews
99%
would recommend this app

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115 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MIE Trak Pro

Reviewed 3 years ago

Although we are still in a relatively infant stage of our MIE Trak Pro journey, we are already reaping the benefits of having a flexible, user friendly ERP system. We have a clear vision of where we want to be in terms of MRP and works order management and we have every confidence that MIE Trak Pro and its excellent support team will help us to achieve those goals.

Pros

High levels of flexibility. Excellent support.

Cons

Occasionally bugs aren't picked up prior to updating to new build.

Vendor response

David- Thank you for your wonderful feedback and for your feedback about bugs rolling over into the new builds. Our development team thanks you for your help in bringing awareness to any bug in our system so we can fix it as quickly and efficiently as possible. It is an honor to partner with you and help you achieve your company's goals. We look forward to continuing this partnership for many years to come! -The MIE Solutions Team

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent Customer Service

Reviewed 2 years ago
Pros

Purchase order is very easy once it is set up.

Cons

We have such specific needs that some of this program does not work well for us. It is hard to use some of the functions that would be really helpful if we could manage them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Decent software, needs some trimming.

Reviewed 3 years ago

Making POs and creating WOs.

Pros

It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Cons

Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

Vendor response

Hello, We're sorry you were unable to get the support you needed to use MIE Trak to the best of it's ability. We would love to set up some individualized training or support time with your team to get you all the tools you need. Please give us a call any time at 714-786-6230 x2 or at reviews@mie-solutions.com so we could get that set up for you. Thank you for being our customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We have been using MIE Trak for well over a decade

Reviewed 5 years ago
Pros

One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

Cons

The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Making us efficient and aware

Reviewed 2 years ago
Pros

MIE Trak Pro follows a logical workflow from Quotation to Delivery following the lifecycle of production including BOM, Works Instructions, Stock Management, Outside Processes and much more. It incorporates a wide range of reports and the knowledgeable support team can produce custom reports to meet bespoke requirements. Data can be exported for further analysis in Excel.

Cons

I can't think of anything negative to say about the software.

Vendor response

Hi Dan, Thank you so much for sharing your positive experience using MIE Trak Pro & for leaving us / our team a 10/10 recommendation rating. We always endeavor to aim high with our level of support and standard of software, and we're glad you think we have achieved this throughout our team & online help portals in your years of use with our software. We look forward to continuing this for both yourself & JDR Products Ltd! Best Regards, Jasmine Sanderson Customer Relationship Manager MIE Solutions UK Ltd

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MIETrak Pro - Kiyokuni Europe Limited

Reviewed 4 years ago

The main reason for our choice was, as an accredited TS16949 Tier 2 Automotive supplier, we had to make sure that any new system provided the traceability and control that this standard requires and MIETrak Pro offers both. MIETrak Pro has given us the ability to take several standalone systems and incorporate them into one making it much easier to share information between employees at all levels....

Pros

Easy to use and setup. Excellent report functionality with abiltiy to create your own SQL coded reports. Allows and pushes for all business areas to operate within one system

Cons

None that I can honestly think of

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MIE Trak Review: Prismier

Reviewed 4 years ago

-

Pros

1)Your team's commitment to providing the tools and support necessary for our successful implementation, Mie Trak has an excellent support team in place. 2) For our use in manufacturing the Automatic and coherent workflow from one department/function to another, ensures a smooth transition and quicker completion of processes. This also ensures that all the inter-departmental activities are properly tracked.

Cons

"Myself : Creating custom Forms and Reports, difficulty finding the appropriate fields for data needed -- Field name in database is sometime different the field title that shows in module which can be tricky trying to find. Note: There are a couple of Modules we are not using: a. Invoices: ( we use QuickBooks) b. Quality Control: ( we have purchased -Unit-Point - integrated with MieTrak - our Quality Director can answer specifics regarding this if needed. c. CRM ( we have purchased our CRM Sales pipeline - which is integrated into outlook)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great value with many options and features

Reviewed 4 years ago

Great value, I spent a lot of time researching the various options out there, and this still is the best value product I've found.

Pros

Great integration between various modules; transitioning from quote to sales order to work order to invoicing is very smooth. Customer support is great, usually same day - at least within 24 hours. If a change in the system can help you use the system more efficiently, they will consider it for the next update and try to make it happen. You can pick and choose which modules you use and it integrates well with Quickbooks.

Cons

It is somewhat difficult to train team members, especially those who aren't as experienced with computers and databases. Some features don't work as well if you have higher volume production runs, and if your materials are slit coil material or wire, but this can be worked around.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mietrak Pro Review

Reviewed 3 years ago
Pros

This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.

Cons

There is nothing I dislike about Mietrak, however, it's only as good as the info you put in, so everyone has to be on board.

Vendor response

Valued Customer- Thank you for your wonderful feedback and for reminding anyone who is looking for a solution that having a supportive team is key to ERP success. Our technical support representatives appreciate your feedback and will continue to provide excellent service to you and your team! It is an honor to work with you and we look forward to continuing this wonderful partnership! -The MIE Solutions Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Experience

Reviewed 3 years ago
Pros

Ease of use, intuitive. Very much geared towards sheet metal manufacturing. easy look up capabilities.

Cons

We are on a down rev. version...therefore have not yet realized the benefits of the new versions. Custom reports can be challenging.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Weldflow Metal Products Experience of MIE Trak

Reviewed 4 years ago

Weldflow is a sheet metal is a contract manufacturing facility in Ontario, Canada. We are a small company and was not sure of ERP software available for sheet metal environment. It has been a very intuitive experience with this software as it caters for almost all nuances of our operation.

Pros

We are using MIETrak version 11 and has it with us for last 4 years. The product has the flexibility to use different modules. Though the software has accounting capabilities and interfaces with Quickbooks, however, we only link it to download our vendors and customers and chart of accounts.The vendor has a very responsive technical support system and whenever there has been issues or items that we do not understand there has been technical support available to resolve an issue on hand for that time.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tigmasters Review of MIE Trak

Reviewed 4 years ago

We have been using MIEtrak for over 20 years and we are still finding new ways to utilize the software in our business. The product has streamlined quoting and job tracking. We can give our customers quotes in minutes or an instant response when they need progress reports. It has also made us able to find old project info within minutes, even jobs from 15 years ago. We utilize the product in our Sales, Billing, Engineering, Shipping and Accounting offices. It ties in all aspects of our business and has helped us become the place we are today.

Pros

Very knowledgeable staff. They always can solve our problems and answer questions.

Cons

We are in Michigan and they are in California. This time difference has caused us to have some increased time waiting for support. Although, recently we have been noticing them getting back to us much sooner with help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It improves your business from day!

Reviewed 3 years ago

From the built in CRM through to the invoice module everything is in one place and easy to find. If you're looking to obtain any quality procedures this is essential.

Pros

I looked at a fair few ERP's before settling on MIE Trak, and what impressed me the most was just how little tweaking it required to be suitable for my business. Some rivals will charge you the purchase cost many times over just to get it fit for purpose!

Cons

Like all ERP's it's only as good at what you put in!

Vendor response

Carl- Thank you for taking the time to let us know how MIE Trak Pro has helped your business! We are happy to hear that our software provides the flexibility and functionality you need to fit your business! We appreciate your decision to make us your business partners and look forward to supporting your every need for many years to come! -The MIE Solutions Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powerful software for a business that wants to control a lot of information. The possibilities are just about endless.

Reviewed 3 years ago

I have 25+ users so the annual maintenance and support fee is expensive. However, the support is outstanding. Any one of my users can request support directly with Mie Solutions and a tech will remote in to the user's desktop and walk them through the problem, which is usually not a software issue, but user error. This remote in feature is built into the software. Excellent support!

Pros

Powerful and feature packed. Our business has grown over 50% (coincidentally) since implementing MIE Trak Pro and the software has handled the growth without a problem. More users, more transactions and more parts have not bogged down the system. The seamless integration from accounting to purchasing to manufacturing to shipping is excellent.

Cons

A powerful package takes a lot of time and energy to implement. This is not something a busy company can do overnight and the learning curve is a bit steep. I think this would be the case with any complete Accounting+MRP system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We went from nightmare to nightmare until we went with MIE Trak PRO!

Reviewed 3 years ago

If you are looking for a software that hits your bottom line directly and in a positive manner, for God's sake, stop here and have a good look! We changed our software twice in 11 years and we were only with the "high end price classes" like Big M and Big G! I am glad we took the step again as MIE Solutions ended our seemingly never ending pain and frustration! In an enterprise you can't be successful with making a one time "big deal" on an equipment or software purchase. Success lies much more in work efficiency: saving precious minutes every hour of the day, every day of the week and every week in the year! And That Is MIE Trak Pro! It was my wife who convinced me to try it one more time and we did because compared what we purchased before the price tag was very moderate.

Pros

Ease of use! Speed! Search functions are awesome and probably the most powerful feature of all: The search field remains available on the left of the window, narrow down to what you focus on and keep working without interruption! Flexibility all across the line! Flexibility and ease of personalizing reports and forms! Accounting: Book Keeping no longer a burden! The learning curve: a hockey stick with rocket fuel! Implementation was a truly positive experience and customer service is excellent. These people know what they are doing and they are professionals. A month and a half after the implementation we feel like Trak Pro professionals ourselves. One more thing: the price is affordable and we got much more than we ever dared to expect!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Adding Structure to an Agile Solutions Based Advanced Manufacturing Company

Reviewed 4 years ago

MIE Trak has enabled us to take make a huge growth transition in our business. We are an agile, design-based manufacturing company, and always found it too difficult and time-consuming to put processes around what we did on a day to day basis. We persevered with a fragmented and inconsistent collection of spreadsheets for far too long. Now, working through MIE Trak right from the quoting stage, all information is captured from sales intent right through to manufacturing then delivery, giving our people a consistent framework to work within.

Pros

Simplicity and ease of use.

Cons

The distance between us and the vendor has sometimes made it difficult in terms of support and we have had to work things out ourselves. Local support for the product would be much better.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ease of Using MIE Trak Pro

Reviewed 4 years ago

I find it easy to use if you have any experience with accounting and or quoting. I like the fact that you can quote multiple quantities and follow it all the way through sales orders, work orders, and be invoicing.

Pros

It does it all except payroll. It is easy to search for previous purchases, SO, and a number of sales to any customer. You can add any type of notes to the work orders, IE: DFAR Compliant Mat'l only; weld per spec d1.1; etc. Support is great, they will answer or get an answer to any questions you may have.

Cons

Could use better instructions when first setting up the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It has proven to be a good ERP system that which gives all the information you need to run your bus

Reviewed 4 years ago

Greater visibility of what is going on in the business

Pros

menus are easy to follow for its price gives you a very powerful system to run your business Quick view reporting gives you access to data that the normal reports do not give The general report writer is easy to use easy to look into system to see where in the factory the goods are Scheduling and capacity planing is easy to set up and maintain works orders are detailed and easy to follow

Cons

General ledger is simple rework for both externally discovered faults and internal is cumbersome and reporting needs improvement need better control on new builds as some causes more issues

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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General review

Reviewed 2 years ago

Very good, it has integrated all our work sections into one software package and allows for real time reporting on all aspects of the business.

Pros

Ease of use and connectivity between modules. Data collection from workforce using Kiosk back into main system.

Cons

Lack of manual describing all functionality aspects. If you need to find what certain parts do there is a lot of missing documentation and you have to call for support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mie Trak

Reviewed 2 years ago

Its been a very positive experience, the support we get is excellent, we have streamlined and improved our systems and been able to reduce staffing levels as well as improve times and reduce errors, a real win win for the business.

Pros

Price, local support, good training, expandable, easy to amend errors, easy to automate routine work, able to easily search for invoicing and customer data,

Cons

Coming from an outdated system there are no real issues to contend with

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simplicity .

Reviewed 3 years ago

The ability to have everyone at our company working from one system.

Pros

The ability to gather so much information from this software is just remarkable. What took hours before now takes seconds. Without this software we would be just guessing when it comes to scheduling and all other functions to run our business. There is no more guessing and our customers get the true answers based on facts .

Cons

There is not much we like least about the software. Me personally I would like to be able really understand how to make my own quick views without always asking your team for help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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There are so many things that gear into our industry that ERP products

Reviewed 5 years ago
Pros

One of the biggest things is not what it does for you, it's the by-products of what is done as a result. By product is more than you imagine you needed. Those surprises is what brings MIE Trak Pro to the top. It goes so much more in depth than you can imagine and that is the key to it. Huge amount of information is gathered without having to think about it and reporting features are top notch. Reporting is one of my favorite things about MIE Trak Pro

Cons

They won't let me run it from a beach from Florida. In honestly I was able to run MIE Trak from out of the office 6 hours away, and i'm able to see quotes and machines in use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MIETrak Pro

Reviewed 3 years ago

Very happy with the system. Support is excellent and the support staff very knowledgeable and responsive in UK

Pros

Easy to use. All the data in one place. Reporting via SQL a big plus. Decisions can be made quickly as data is live

Cons

Changes / suggestions are encouraged but can take some time to be released

Vendor response

Simon- Thank you for taking the time to let us know how MIE Trak Pro has helped you! We also appreciate your feedback regarding changes being released and will pass it along to our development team. We are proud of our support staff and will continue providing the best service possible. Cheers to many more years of partnership! -The MIE Solutions Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Couldn't Function Without MIE Trak

Reviewed 4 years ago

I couldn't imagine our company functioning without this software. It is such an integral part of our whole business from quoting, setting up orders, creating POs, inventory, quality control, human resources, accounting and so much more. The customer support is top notch and so prompt!!!

Pros

The reports and information gained through the use of this system is time-saving and all encompassing.

Cons

I wish I knew how to use every single aspect of this system BUT if I don't know how to use something, there are a wealth of training documents and videos readily available at my fingertips.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Best ERP for the Buck

Reviewed 5 years ago

We have been using the Pro product for over 4 years now and it has exceeded our expectations throughout the initial learning curve to present. Their support team has been extremely accommodating to our requests for feature additions or tweaks. There are a ton of features in this product and takes time to get through and learn them all. We have been very happy with how customizable the product is. It has really helped streamline our business.

Pros

How customizable it is. Their support team has been very accommodating in implementing requested changes or feature additions. Anytime we have any questions on how something supposed to work or if something was feasible we would get a timely response. You get great personalized service with this company which is rare. The software has made a huge difference in streamlining our internal processes making us more efficient.

Cons

Sometimes so may new things are added it takes a while to notice them or figure them out. Not a lot of documentation so once the basics are learned you have to submit tickets to get answers answered.

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