MIE Trak Pro Reviews

MIE Trak Pro

ERP software for manufacturing businesses

4.65/5 (115 reviews)

Pros
  • Customer service is AMAZING. They're all willing and able to work with me to fix any problems that come about and are great at taking input from me as to things that may be helpful.Elizabeth H.Read the full review
  • Ensure you have a good implementation plan. Ensure you understand your processes and requirements and are willing to re-evaluate your processes to match a good ERP system.Sara B.Read the full review
  • This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.Verified ReviewerRead the full review
Cons
  • Had trouble getting the shipping scanners to communicate with the software.Bob R.Read the full review
  • Some of the bugs do not get fixed in a timely manner. There are bugs when we install updates that are not checked beforehand and causes problems in other areas of MIETRAK.Lori J.Read the full review
  • Coming from an outdated system there are no real issues to contend with.Mark C.Read the full review
99%
recommended this to a friend or a colleague
David Lee

MIE Trak Pro

Used daily for 1-2 years
Reviewed 2018-10-25
Review Source: Capterra

Although we are still in a relatively infant stage of our MIE Trak Pro journey, we are already reaping the benefits of having a flexible, user friendly ERP system. We have a clear vision of where we want to be in terms of MRP and works order management and we have every confidence that MIE Trak Pro and its excellent support team will help us to achieve those goals.

Pros
High levels of flexibility. Excellent support.

Cons
Occasionally bugs aren't picked up prior to updating to new build.

Response from MIE Solutions


David-

Thank you for your wonderful feedback and for your feedback about bugs rolling over into the new builds. Our development team thanks you for your help in bringing awareness to any bug in our system so we can fix it as quickly and efficiently as possible.

It is an honor to partner with you and help you achieve your company's goals. We look forward to continuing this partnership for many years to come!

-The MIE Solutions Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karen Mayer-Sebastian

Excellent Customer Service

Used daily for 2+ years
Reviewed 2019-09-10
Review Source: Capterra

Pros
Purchase order is very easy once it is set up.

Cons
We have such specific needs that some of this program does not work well for us. It is hard to use some of the functions that would be really helpful if we could manage them.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Decent software, needs some trimming.

Used daily for 2+ years
Reviewed 2018-06-05
Review Source: Capterra

Making POs and creating WOs.

Pros
It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Cons
Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

Response from MIE Solutions


Hello,

We're sorry you were unable to get the support you needed to use MIE Trak to the best of it's ability. We would love to set up some individualized training or support time with your team to get you all the tools you need. Please give us a call any time at 714-786-6230 x2 or at reviews@mie-solutions.com so we could get that set up for you. Thank you for being our customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Dan Liddicott

Making us efficient and aware

Used daily for 2+ years
Reviewed 2019-09-12
Review Source: Capterra

Pros
MIE Trak Pro follows a logical workflow from Quotation to Delivery following the lifecycle of production including BOM, Works Instructions, Stock Management, Outside Processes and much more. It incorporates a wide range of reports and the knowledgeable support team can produce custom reports to meet bespoke requirements. Data can be exported for further analysis in Excel.

Cons
I can't think of anything negative to say about the software.

Response from MIE Solutions


Hi Dan,

Thank you so much for sharing your positive experience using MIE Trak Pro & for leaving us / our team a 10/10 recommendation rating.

We always endeavor to aim high with our level of support and standard of software, and we're glad you think we have achieved this throughout our team & online help portals in your years of use with our software. We look forward to continuing this for both yourself & JDR Products Ltd!

Best Regards,
Jasmine Sanderson
Customer Relationship Manager
MIE Solutions UK Ltd

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Terry Scholefield

General review

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Very good, it has integrated all our work sections into one software package and allows for real time reporting on all aspects of the business.

Pros
Ease of use and connectivity between modules. Data collection from workforce using Kiosk back into main system.

Cons
Lack of manual describing all functionality aspects. If you need to find what certain parts do there is a lot of missing documentation and you have to call for support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Cowley

Mie Trak

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Its been a very positive experience, the support we get is excellent, we have streamlined and improved our systems and been able to reduce staffing levels as well as improve times and reduce errors, a real win win for the business.

Pros
Price, local support, good training, expandable, easy to amend errors, easy to automate routine work, able to easily search for invoicing and customer data,

Cons
Coming from an outdated system there are no real issues to contend with

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shane Gerhartz

Perfect solution

Used daily for 2+ years
Reviewed 2019-07-25
Review Source: Capterra

As the Company, 'Ad-Tek Products' has grown year in year out. Having the right software is essential - This software is a god send. Being able to have everything on one software platform - From quoting to invoicing We have used MIE Solutions software for over 10 years. We started of with 'MIE quote it' then after 3 years moved to the 'MIE Professional' Platform and have'nt looked back since. The software is reliable and functional and most importantly the staff at MIE Solutions provide effective and prompt support.

Pros
Easy to use.

Cons
Nothing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Julie Burdon

Excelent Software

Used daily for 2+ years
Reviewed 2019-10-10
Review Source: Capterra

I have had Mie Trak for over 9 years now and it keeps our business running smoothly day to day and is easy to use.

Pros
The Software is easy to use in every day running of the business, the support is always there, any questions the team are always willing to help.

Cons
The glitches in the system, Work Centres not working properly but this is due to the way we set it up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jo McAllister

CPL Review

Used daily for 2+ years
Reviewed 2019-08-23
Review Source: Capterra

As a business we have found MIEtrak to be very beneficial for our production ensuring we have a history of all our builds and the parts use on each one.

Pros
The ease of use and the fact that you can search using various options, makes finding the information required a breeze.

Cons
When creating a purchase order it automatically searched for a Customer as opposed to a supplier.

Response from MIE Solutions


Thank you for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John Fothergill

MIE Trak

Used daily for 2+ years
Reviewed 2019-09-26
Review Source: Capterra

We have been using the software now for a number of years & find now that our business would not be able to function with out it

Pros
Ease of use once you have had the training

Cons
To many options its a catch all type of software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andy Lupanow

We have been using MIE Trak for well over a decade

Reviewed 2016-07-01
Review Source: Software Advice

Pros
One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

Cons
The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Simon Pease

MIETrak Pro - Kiyokuni Europe Limited

Used daily for less than 6 months
Reviewed 2016-11-16
Review Source: Software Advice

The main reason for our choice was, as an accredited TS16949 Tier 2 Automotive supplier, we had to make sure that any new system provided the traceability and control that this standard requires and MIETrak Pro offers both. MIETrak Pro has given us the ability to take several standalone systems and incorporate them into one making it much easier to share information between employees at all levels. This has enabled us to move to totally live production bookings on the Shop Floor (via Kiosk) and live stock movements (via Barcode Scanner Server). This has improved stock accuracy as problems can be resolved at source and this leads to enhance MRP’s effectiveness. MRP is the main driver for our business and MIE Solutions were open to develop their MRP system to one that I firmly believe is now World Class, not only proposing POs / WOs to meet demand but also suggesting move proposals for existing orders as customer demand changes, either short term or long term.The system is very cost effective, especially when compared to other like for like systems on the market today, but this in no way compromises what MIETrak Pro delivers. The reporting systems are excellent via Quick View Reports and if we’ve been unsure how to create a report MIE Solutions have been more than happy to assist us. Support / training is of a very high standard, quick response, excellent problem solving and very professional. MIETrak Pro has evolved in the time that we’ve been using the system with enhancements, some that we use, some that we don’t, but it’s predominantly our choice and timescale which is very comforting. Whilst Kiyokuni Europe Limited are not a sheet metal manufacturer, MIETrak Pro has seamlessly replaced our old ERP system within our manufacturing environment where we use multi level BOMs and Cellular production units.

Pros
Easy to use and setup. Excellent report functionality with abiltiy to create your own SQL coded reports. Allows and pushes for all business areas to operate within one system

Cons
None that I can honestly think of

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kurt Schneider

MIE Trak Review: Prismier

Used daily for 2+ years
Reviewed 2017-03-14
Review Source: Software Advice

-

Pros
1)Your team's commitment to providing the tools and support necessary for our successful implementation, Mie Trak has an excellent support team in place. 2) For our use in manufacturing the Automatic and coherent workflow from one department/function to another, ensures a smooth transition and quicker completion of processes. This also ensures that all the inter-departmental activities are properly tracked.

Cons
"Myself : Creating custom Forms and Reports, difficulty finding the appropriate fields for data needed -- Field name in database is sometime different the field title that shows in module which can be tricky trying to find. Note: There are a couple of Modules we are not using: a. Invoices: ( we use QuickBooks) b. Quality Control: ( we have purchased -Unit-Point - integrated with MieTrak - our Quality Director can answer specifics regarding this if needed. c. CRM ( we have purchased our CRM Sales pipeline - which is integrated into outlook)

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarmad Malik

Weldflow Metal Products Experience of MIE Trak

Used daily for 2+ years
Reviewed 2017-02-08
Review Source: Software Advice

Weldflow is a sheet metal is a contract manufacturing facility in Ontario, Canada. We are a small company and was not sure of ERP software available for sheet metal environment. It has been a very intuitive experience with this software as it caters for almost all nuances of our operation.

Pros
We are using MIETrak version 11 and has it with us for last 4 years. The product has the flexibility to use different modules. Though the software has accounting capabilities and interfaces with Quickbooks, however, we only link it to download our vendors and customers and chart of accounts.The vendor has a very responsive technical support system and whenever there has been issues or items that we do not understand there has been technical support available to resolve an issue on hand for that time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mary Miller

Great value with many options and features

Used daily for 2+ years
Reviewed 2017-07-10
Review Source: Software Advice

Great value, I spent a lot of time researching the various options out there, and this still is the best value product I've found.

Pros
Great integration between various modules; transitioning from quote to sales order to work order to invoicing is very smooth. Customer support is great, usually same day - at least within 24 hours. If a change in the system can help you use the system more efficiently, they will consider it for the next update and try to make it happen. You can pick and choose which modules you use and it integrates well with Quickbooks.

Cons
It is somewhat difficult to train team members, especially those who aren't as experienced with computers and databases. Some features don't work as well if you have higher volume production runs, and if your materials are slit coil material or wire, but this can be worked around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Schmaltz

Tigmasters Review of MIE Trak

Used daily for 2+ years
Reviewed 2017-02-21
Review Source: Software Advice

We have been using MIEtrak for over 20 years and we are still finding new ways to utilize the software in our business. The product has streamlined quoting and job tracking. We can give our customers quotes in minutes or an instant response when they need progress reports. It has also made us able to find old project info within minutes, even jobs from 15 years ago. We utilize the product in our Sales, Billing, Engineering, Shipping and Accounting offices. It ties in all aspects of our business and has helped us become the place we are today.

Pros
Very knowledgeable staff. They always can solve our problems and answer questions.

Cons
We are in Michigan and they are in California. This time difference has caused us to have some increased time waiting for support. Although, recently we have been noticing them getting back to us much sooner with help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Carl Brackley

It improves your business from day!

Used daily for 2+ years
Reviewed 2018-10-25
Review Source: Capterra

From the built in CRM through to the invoice module everything is in one place and easy to find. If you're looking to obtain any quality procedures this is essential.

Pros
I looked at a fair few ERP's before settling on MIE Trak, and what impressed me the most was just how little tweaking it required to be suitable for my business. Some rivals will charge you the purchase cost many times over just to get it fit for purpose!

Cons
Like all ERP's it's only as good at what you put in!

Response from MIE Solutions


Carl-

Thank you for taking the time to let us know how MIE Trak Pro has helped your business!

We are happy to hear that our software provides the flexibility and functionality you need to fit your business!

We appreciate your decision to make us your business partners and look forward to supporting your every need for many years to come!

-The MIE Solutions Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lawrence Fennell

Powerful software for a business that wants to control a lot of information. The possibilities are just about endless.

Used daily for 1-2 years
Reviewed 2018-02-22
Review Source: Software Advice

I have 25+ users so the annual maintenance and support fee is expensive. However, the support is outstanding. Any one of my users can request support directly with Mie Solutions and a tech will remote in to the user's desktop and walk them through the problem, which is usually not a software issue, but user error. This remote in feature is built into the software. Excellent support!

Pros
Powerful and feature packed. Our business has grown over 50% (coincidentally) since implementing MIE Trak Pro and the software has handled the growth without a problem. More users, more transactions and more parts have not bogged down the system. The seamless integration from accounting to purchasing to manufacturing to shipping is excellent.

Cons
A powerful package takes a lot of time and energy to implement. This is not something a busy company can do overnight and the learning curve is a bit steep. I think this would be the case with any complete Accounting+MRP system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tom Pescatore

We went from nightmare to nightmare until we went with MIE Trak PRO!

Used daily for less than 6 months
Reviewed 2018-02-11
Review Source: Software Advice

If you are looking for a software that hits your bottom line directly and in a positive manner, for God's sake, stop here and have a good look! We changed our software twice in 11 years and we were only with the "high end price classes" like Big M and Big G! I am glad we took the step again as MIE Solutions ended our seemingly never ending pain and frustration! In an enterprise you can't be successful with making a one time "big deal" on an equipment or software purchase. Success lies much more in work efficiency: saving precious minutes every hour of the day, every day of the week and every week in the year! And That Is MIE Trak Pro! It was my wife who convinced me to try it one more time and we did because compared what we purchased before the price tag was very moderate.

Pros
Ease of use! Speed! Search functions are awesome and probably the most powerful feature of all: The search field remains available on the left of the window, narrow down to what you focus on and keep working without interruption! Flexibility all across the line! Flexibility and ease of personalizing reports and forms! Accounting: Book Keeping no longer a burden! The learning curve: a hockey stick with rocket fuel! Implementation was a truly positive experience and customer service is excellent. These people know what they are doing and they are professionals. A month and a half after the implementation we feel like Trak Pro professionals ourselves. One more thing: the price is affordable and we got much more than we ever dared to expect!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Hughes

Adding Structure to an Agile Solutions Based Advanced Manufacturing Company

Used daily for 2+ years
Reviewed 2017-02-08
Review Source: Software Advice

MIE Trak has enabled us to take make a huge growth transition in our business. We are an agile, design-based manufacturing company, and always found it too difficult and time-consuming to put processes around what we did on a day to day basis. We persevered with a fragmented and inconsistent collection of spreadsheets for far too long. Now, working through MIE Trak right from the quoting stage, all information is captured from sales intent right through to manufacturing then delivery, giving our people a consistent framework to work within.

Pros
Simplicity and ease of use.

Cons
The distance between us and the vendor has sometimes made it difficult in terms of support and we have had to work things out ourselves. Local support for the product would be much better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Debra Manser

Ease of Using MIE Trak Pro

Used daily for 2+ years
Reviewed 2017-02-08
Review Source: Software Advice

I find it easy to use if you have any experience with accounting and or quoting. I like the fact that you can quote multiple quantities and follow it all the way through sales orders, work orders, and be invoicing.

Pros
It does it all except payroll. It is easy to search for previous purchases, SO, and a number of sales to any customer. You can add any type of notes to the work orders, IE: DFAR Compliant Mat'l only; weld per spec d1.1; etc. Support is great, they will answer or get an answer to any questions you may have.

Cons
Could use better instructions when first setting up the software.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Mietrak Pro Review

Used daily for 2+ years
Reviewed 2018-10-30
Review Source: Capterra

Pros
This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.

Cons
There is nothing I dislike about Mietrak, however, it's only as good as the info you put in, so everyone has to be on board.

Response from MIE Solutions


Valued Customer-

Thank you for your wonderful feedback and for reminding anyone who is looking for a solution that having a supportive team is key to ERP success.

Our technical support representatives appreciate your feedback and will continue to provide excellent service to you and your team!

It is an honor to work with you and we look forward to continuing this wonderful partnership!

-The MIE Solutions Team

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bruce Fletcher

It has proven to be a good ERP system that which gives all the information you need to run your bus

Used daily for 2+ years
Reviewed 2017-05-18
Review Source: Capterra

Greater visibility of what is going on in the business

Pros
menus are easy to follow for its price gives you a very powerful system to run your business Quick view reporting gives you access to data that the normal reports do not give The general report writer is easy to use easy to look into system to see where in the factory the goods are Scheduling and capacity planing is easy to set up and maintain works orders are detailed and easy to follow

Cons
General ledger is simple rework for both externally discovered faults and internal is cumbersome and reporting needs improvement need better control on new builds as some causes more issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Keith Kuzelka

Simplicity .

Used daily for 2+ years
Reviewed 2018-08-02
Review Source: Capterra

The ability to have everyone at our company working from one system.

Pros
The ability to gather so much information from this software is just remarkable. What took hours before now takes seconds. Without this software we would be just guessing when it comes to scheduling and all other functions to run our business. There is no more guessing and our customers get the true answers based on facts .

Cons
There is not much we like least about the software. Me personally I would like to be able really understand how to make my own quick views without always asking your team for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gordon Wood

There are so many things that gear into our industry that ERP products

Reviewed 2016-06-30
Review Source: Software Advice

Pros
One of the biggest things is not what it does for you, it's the by-products of what is done as a result. By product is more than you imagine you needed. Those surprises is what brings MIE Trak Pro to the top. It goes so much more in depth than you can imagine and that is the key to it. Huge amount of information is gathered without having to think about it and reporting features are top notch. Reporting is one of my favorite things about MIE Trak Pro

Cons
They won't let me run it from a beach from Florida. In honestly I was able to run MIE Trak from out of the office 6 hours away, and i'm able to see quotes and machines in use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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