App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Neon CRM Reviews

Overall rating

4.4

/5

526

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10

Reviews by rating

Pros and cons

I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
The software is great and we will continue to use it as we find that it is very helpful for what we are doing.
Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
Fundamentally we struggle daily with reporting and customer service.
Filter reviews by

Overall rating


Company size


Industry


Time used


526 reviews

Recommended

MR
AvatarImg

Michael R.

Director

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating

Neon CRM Is The Only Choice

Reviewed 24 days ago

Transcript

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I...

AvatarImg
AvatarImg

Ilana D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Effective all-in-one solution for our small nonprofit

Reviewed 8 years ago

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started using Neon about three years ago and it has proved a very capable, affordable solution. We use it to manage our membership files, mailing lists, credit card donations, event registration and our Birdathon (social fundraising like a walkathon). It was a HUGE improvement over our clunky old Access membership...

Pros

No pros were added to this review

Cons

No cons were added to this review

KL
AvatarImg

Katie L.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use, helps me stay organized

Reviewed a year ago
Pros

Neon CRM is very easy to use. They provide a great academy to walk you through their system which was a great help when I first started using it. I like that reports are easy to pull, I can quickly update donor information or add a donation, and I LOVE that I can send emails to our supporters right from Neon CRM.

Cons

There are a few small technical things I would change with the Email Campaigns, mostly related to how the emails appear when opened in Outlook. But, this is not enough of a problem for me to want to change the way I send emails.

SL
AvatarImg

Shauna L.

Self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Appears to have good functionality but the proof is in the details.

Reviewed 7 years ago

We chose this software because it appeared to be able to do everything we needed it to. However, when getting into it more fully we consistently run into obstacles.

Pros

Good database function, automated emails, customized reporting.

Cons

We utilize the event module extensively and find that the functionality is difficult. The WYSIWYG feature to build an event page is difficult, you can't build sub pages for an event, no ability to have event add-on items (register for the event and buy a shirt, etc). I've had to add them into the store function and then make all events appear in the store function so that the add-on items would appear...

Vendor response

Hi Shauna, We’re sorry to hear about the difficulties you have experienced with functionality. We appreciate your feedback and take into account customer suggestions when considering product developments. We will be reaching out directly to further discuss your duplicate management pains and to better understand your event registration items. There are deeper duplicate scans that can be useful,...

LS
AvatarImg

Lauren S.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Exceptional Software for Building a Seamless Donation Process and Positive Donor Experience

Reviewed 3 months ago

Upgrading from an Excel donor database to Neon has brought our organization to a new level that I didn't anticipate. Beyond safely organizing donor information and easily exporting donor reports (expected), we now have a seamless donation process that allows us to quickly thank donors and keep in contact with them, showing our appreciation and cultivating long-term donor relationships (i.e., beautiful online donations forms, automated acknowledgement/thank you emails for donors, easy-to-use email marketing builder for donors and e-list subscribers).

Pros

Donor/donation information is well organized and easy to navigate to. We've used the custom online donations form feature for receiving donations through our website, as well as a temporary crowdfunding campaign, and it's intuitive to build out professional-looking forms that rival national and international non-profit forms.

Cons

It can be tricky to get customer support for questions and issues that arise. I would prefer to have quick, direct access to phone conversations with agents to work through things and make suggestions for improvements.

Vendor response

Hey Lauren, thanks so much for the thoughtful review! Having powerful donation forms for a variety of use cases is crucial, and we love hearing about your positive experience with them! We do offer additional phone support for a small monthly fee, if that is something that would interest you and your team. On top of that, you can also attend our group training sessions each week to get your questions answered and walk through some best practices with your Neon CRM peers and our professional services team!

AB
AvatarImg

Amanda B.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Learning curve - but worth it!

Reviewed 2 years ago

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively to diversify our revenue, and grow our social impact. Neon CRM was the exact "next step" we needed.

Pros

I love the diverse capabilities of the NeonCRM software. We have been able to apply it in multiple areas to grow our small non-profit.

Cons

The least favorite part of NeonCRM has been the learning curve and ease of use for a few of our employees. Most of our team is 20-40 years old, and are used to different work flows on other applications. Biggest areas of work flow issues are in the email feature and website form set up.

Vendor response

Thank you for the feedback, Amanda! We're glad to hear that Neon CRM's wide feature set have been working well for your org. We're really proud to be able to offer a lot of features in one software platform, but a big focus for our upcoming development projects is making Neon CRM easier to learn and use, especially for non-admin users who need clear learning paths and workflows.

LS
AvatarImg

Lauren S.

Performing Arts, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A CRM you can actually use!

Reviewed a year ago

The training sessions coupled with the learning paths have made the transition from Salesforce to Neon CRM pretty seamless.

Pros

Neon CRM is so user friendly and the learning paths are making it possible for our entire team to get trained.

Cons

This is hard to answer because we are still very new to Neon CRM. We have navigated a few bumps on the registration page, but nothing to make us regret this migration.

PC
AvatarImg

Paul C.

Performing Arts, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very nice tool, slick and easy to use

Reviewed 2 years ago

Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee who kept all notes in his brain, on cocktail napkins, and in Arts People ticketing. I've seen other CRM interfaces, and Neon looks the best, works the best, and does its best to keep things simple.

Pros

We integrate Neon CRM with Arts People. Arts People is great for large-event ticketing, and CRM is great for donor management. Neon CRM is easy to use, easy to teach, and, best of all, we are able to maintain institutional memory.

Cons

There's nothing I don't like about CRM, although I'd like to see cumulative reports on household donations.

PM
AvatarImg

Princess M.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Make Your Job Easier!!

Reviewed 3 years ago

So far, I have enjoyed the widgets and being able to see or not see what I am most concerned with at the time.

Pros

Neon provides the "one stop shop"! You have the back-end and the front-end operations working together. We went from using two different donor managements systems to using one to make sure that we can track all data. I also love the auto thank you's with the amount of the gift. Helps donors keep track for the year.

Cons

Neon is how can we say "plain", strictly business. There is to fancy eye catching fonts or highlighted buttons. Sometimes you can get lost and have to go to read up on some support documents in order to find what you are looking for.

Vendor response

Hi Princess! Thank you for your honest and thoughtful review. We take your feedback very seriously. We are bringing your feedback about in-product "highlighted buttons" and "eye-catching fonts" to our team.

AR
AvatarImg

Verified reviewer

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Gets the job done

Reviewed 4 years ago

I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit.

Pros

NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues.

Cons

NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences,...

AR
AvatarImg

Verified reviewer

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

I Like Neon CRM But There's Always Room For Improvement

Reviewed 3 months ago

I like Neon. The CS team is great, but, like I said, I wish I wouldn't get the "no service representatives are available" recording when we've paid for phone support. We also had to drop the Web integration. Only one support person at the time.

Pros

Knowledgable customer service, very helpful.

Cons

Great customer service...when you can get them. We are paying for phone support but rarely get someone to actually answer the phone. Two to three days to get a response although the last few times have been better. (Note: I do understand that customer service staffing issues are an industry problem, but it is also an issue when you need answers but have to wait for them).Designing Mail Campaigns--We were actually told by CS early on that we may want to use MailChimp. Then you came out woth your new and improved version, but it still wasn't up to the design and functionality quality of MC to make it worth moving back. I wish it were, though. That is one reason we chose Neon, for it's 'one-stop shop' but we had to go outside.

KP
AvatarImg

Karen P.

Civic & Social Organization, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great System to Grow With

Reviewed 6 years ago

I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations.

Pros

The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders.

Cons

The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like.

Vendor response

Hi Karen, Thank you for your review. We always love hearing how NeonCRM's versatility can help vastly different nonprofits! We are also glad to hear you are using the Wordpress single sign on plugin. We appreciate your feedback. We will be making improvements and enhancements to it regularly. Over the next year you can expect deeper enhancements to our existing integrations and many more great...

MC
AvatarImg

Mike C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

All 3 Things You Need it to Do - and More!

Reviewed 12 years ago

You want CRM software to do 3 things: 1. Safely store you data 2. Allow you to leverage your data 3. Allow you to interact with your organizations website Most systems do the first 2 - they better (!), NEON does the third one too and better than any other product in the industry. My only hope is they don't get bought by Blackbaud. I've done 15 or more conversions with many different product and have never been happier than with NEON. Feel free to drop me a line and I'll share more with you.

Pros

I won't comment on the other features NEON does that other systems do as well - or almost as well. Instead, I'll focus on the factors that set them apart from the other players on the market. FORMS! - how can any org look past the ability to survey their constituents via email and then have the responses post to the database? e.g. How did you hear about us? a - k / What most interests you about...

Cons

The reports function features a URL for a particular report (dynamic too). This is is fantastic! But many board members and volunteers need to be reminded to access the url and it would be great if NEON would schedule the delivery of reports on an ongoing basis rather than the user having to schedule the delivery of the reports. A small thing, but one less thing the user has to think about doing.

Vendor response

Thanks Mike! we appreciate your review! As for the ability to email reports out to board members, you can set up an account in NEON, create a recurring activity to have NEON email your board member with the dynamic report link on, for example, the first of the month every month. And as for the comment about the BBaud buyout, no chance. :) We're in this for the long haul to create the best cloud...

KF
AvatarImg

Karen F.

Broadcast Media, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Neon CRM has Been so Beneficial for Our Company

Reviewed 3 months ago

I feel very confident using Neon. It has been a good fit for us, in tracking donors and maintaining their record of giving. Many are monthly donors, that are utilizing the e-check and credit card features on a recurring basis. We have seen growth in our fan base, and it is reflected in the financial support that we can see in Neon's documented record-keeping.

Pros

We are able to track the giving of our supporters, and respond with receipt of acknowledgement.We can generate reports for specific campaigns and donor demographics.

Cons

We have not utilized the QuickBooks integration that is offered. Would like to see more guidance on how to incorporate that . Also, duplicating records are not always "caught" ... it can be tedious detecting them. (Like a first name must match exactly- i.e: Tom Jones will not match Thomas Jones, etc.)

Vendor response

Hey Karen, thanks for this glowing review! We always love hearing how Neon CRM helps our customers feel confident in the work they're doing! For more information on the Quickbooks integration, take a look at the support article I linked here. There are a few recommended articles attached as well, these may be helpful if you decide to explore the QB integration further! https://support.neonone.com/hc/en-us/articles/4412164668301-Using-the-QuickBooks-Integration

SK
AvatarImg

Sheri K.

Civic & Social Organization,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Neon, an elegant solution

Reviewed 9 years ago
Pros

I have had my NeonCRM system now for about four months, and what I love the most about it is probably its elegance. It's like the designers sat in my office, watched me work, and then designed a system that would not only take care of the many things I need when working with our donors, but also thought of a whole lot more! The system is very comprehensive, and while it is quite large and will take many more months to completely master, it is consistent. This consistency throughout makes it relatively easy to learn to work, even in the beginning.

Cons

The thing I have found the most frustrating is that I run a Mac, and this system is more compatible with PC. For instance, I could not run the tutorials on my Mac, so I had to haul out an old PC laptop for my training webinars. It worked out okay, as I could be working on the Mac in the program while watching the tutorial on the PC, but we Mac users get frustrated with these situations. Later, I learned that the internal mail merger program would not work on anything but Internet Explorer, which is unfortunately no longer available for Mac. It would have been nice if we could have at least had Firefox or Chrome, both very commonly used browsers, as an option. This is not a deal breaker for me, but for the price and quality of the system, I would have liked more compatibility.

Vendor response

Sheri, we really appreciate the kind words and positive review, but also thank you for the constructive feedback to make our processes better. We've heard you and other Mac users loud and clear in regards to accessing the recorded trainings. Where NeonCRM obviously works just fine on PCs and Macs, the webinar provider we work with only renders our recordings in a PC-compatible format. Due to this...

DE
AvatarImg

Diana E.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

This reviewer only left a rating

Reviewed 10 years ago

We are an environmental educational nonprofit. We provide many educational events for our members and the public to learn how to identify and manage noxious weeds. We also provide educational publications. We made the decision to leave our other system after increase fees and what we felt was decreased interest in smaller nonprofits after they were purchased by another vendor. We also did not like...

Pros

No pros were added to this review

Cons

No cons were added to this review

SG
AvatarImg

Sara G.

Nonprofit Organization Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good option for nonprofit membership and event registration software

Reviewed 3 months ago
Pros

Have been using Neon CRM for 4+ years now for my nonprofit and while the learning curve was somewhat steep, the logic now makes sense. Also the Neon One training videos and online library make searching for the answer easy. When that fails, I email a Neon Guru and they get back to me pretty quickly. Event registration is easy, as is the management of events and attendees. They've made a number of improvements over the last four years that have made Neon better and easier to use. Neon Inspire website is also really easy to use. Membership database is really good.

Cons

We've had to do some creative thinking to establish a gift membership purchase option which is a little frustrating, but it works. Would like to see our lifetime member level offered along with the regular membership levels when a member renews (give them the opportunity to upgrade!). Would like a way to rotate submitted member photos.

Vendor response

Hey Sara, thanks for your thoughtful review! I love your suggestions around membership levels and the rotating member photos, have you submitted these ideas to the Suggestion Portal? If not, you can submit these at the link below. Our team will review them and let you know if these are things we can move forward with! https://feedback.neonone.com/forums/945646-neon-crm

TS
AvatarImg

Tristan S.

1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A powerful system (perhaps more powerful than most small organizations need)

Reviewed 6 years ago

Overall, a great system which I'm glad we found. We tried a few others to manage our 3 levels of membership, and none of them lived up to the sales pitch. NeonCRM has so far.

Pros

It can do a lot in terms of membership: Allow new members to join, current and expired members to renew, membership discounts, etc. It's quite affordable, too, and the customer support seems solid so far.

Cons

Running reports can be difficult because there are so many possible data fields that a member can have. I've had considerable difficulty, for example, finding members who signed up--who didn't renew and weren't past members--between certain dates. It's probably just one or two fields in the report that I haven't included, but it's quite frustrating. And though the online help center has a lot of content,...

Vendor response

Hi Tristan, Thanks so much for your thoughtful feedback. We're honored to be your choice of CRM and glad to see you've been taking advantage of all the tools NeonCRM offers. We agree that reporting can be complex because, even though it's a simple process, there are a lot of options. You are absolutely right to utilize our online Knowledge Base and Support Center, and our Client Success team has...

JT
AvatarImg

Jessica T.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Well worth it

Reviewed 3 years ago

I've used several different CRM programs and I find Neon CRM relatively easy to use and affordable. It is very capable of fulfilling the needs of our organization. I also appreciate how fast Neon customer service responds to questions.

Pros

Being able to pull the data easily for what I need when I run reports. And being able to individualize the main page so that I can instantly see donation increases in the campaigns that I'm interested in.

Cons

When first learning to use I would miss a donation when looking at an individual's record- if that donation had been added to their partner's account instead. To remedy this I linked the households together and now only check this page so I can make sure to see all the gifts made in one place. It would be helpful though to be able to add mailing list tags to entire households instead of only by the individual.

Vendor response

Hi Jessica! Thank you for the honest and thorough review. We hope we can continue to make Neon CRM "well worth it" for you! Please reach out to support or pro services at Neon One and we can discuss households in more depth with you and optimize the process even more with you. This team can help you find some resolutions to your "household issue."

SF
AvatarImg

Shelagh F.

Fine Art, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best non profit CRM on the market for small- medium sized operation

Reviewed 5 years ago

It constantly surprises me with how well they have designed features. There is a lot we haven't explored yet. The Help and Support site is great, especially the video modules and the webinars. We don't pay for support as the few issues we have had they answer in a day or so with helpful answers. The one exception was an obscure bug I found in the 'new" workflow process. It was fixed in the next release.

Pros

I did an indepth analysis of non profit CRM systems and this came out on top. We could not afford anything expensive so the price was right. It has all the finctionality we need so far. It did not have "installment due" automated reminders but a few months ago they added workflows which are unbelievable powerful tools to not just send out reminders based on various triggers but you can perform multiple actions based on the trigger. The communications ( eblasts) is very well thought out. In fact we are about to stop using MailChimp & save their fees

Cons

So far we have not had great success in using it for event registration and processing. There are two many payment screens and we had s few credit cards declined. But to be fair, we did not dig into the reasons. We reverted back to Brown Paper Tickets but are looking at other products for our complicated multi-table registrations.

MB
AvatarImg

Mary Beth P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Excellent experience with NeonCRM...highly recommend it!

Reviewed 8 years ago

I work for a small, public charter school. The school had never tracked donors, incoming donations, or consistently sent thank yous. The only data that I had available to load into NeonCRM were from folders of thank you letters that had incomplete/incorrect contact information in some cases. I imported the current parents of our students this year as well as any data I could glean from the thank...

Pros

No pros were added to this review

Cons

No cons were added to this review

DG
AvatarImg

DeTeasa G.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Thoughts & Enhancement Suggestions.

Reviewed 3 months ago

I do like this program for its donation and I love the Neone ONe Library with videos and self-training. However, this product does not fully meet our needs, and I am having difficulty convincing Board Members to use Neon One. Some will not log in.

Pros

I love that almost everything is in one place.

Cons

I am upset with the increasing yearly pricing. It is becoming too expensive for our needs. We must separately pay to use Quickbooks, perform Board Management, locate an electronic Membership Card service, and pay for additional training to customize our experience further.

ST
AvatarImg

Susan T.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Critical platform to our business performance

Reviewed 3 years ago

We are very proud to partner with Neon One. Their business team is responsive and helpful. The company is an exceptional corporate citizen. I have also been very impressed with their willingness to help us network with their other clients.

Pros

Neon One allows us to centralize our operations and interactions with our clients. The single sign on function means we can track all of our processes through the CRM, giving us a single source of truth to analyze and report our successes.

Cons

Editing letters within the platform is a little cumbersome.

Vendor response

Hi Susan! Thank you for leaving a review. Client support and feedback are an essential part of our business. In regards to editing letters, we have a great support article about different options for "letter templates" with Neon CRM. You can find that here: https://support.neonone.com/neoncrm/s/article/218530127LetterTemplates

SL
AvatarImg

Stephanie L.

Civic & Social Organization, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

High Potential, Poor Execution

Reviewed 3 years ago
Pros

Keeping track of donations and reporting are the most important things, and the things I'm most involved in. The donations track ok, I guess.

Cons

There are a lot of bugs in Neon. One of the most frustrating is that sometimes my searches do not return an account until I type out the whole account name. This morning I went to search for a person named Scott, and the particular donor I needed did not pull until I typed in his last name. Additionally, the user interface is not consistent across the board. Some elements seem fresh and user friendly, others feel dated and clunky.

Vendor response

Hi Stephanie. Thank you for taking the time to leave a review. We are sorry that you have had a frustrating experience with Neon CRM. We have reached out to our customer support team to connect with you on some ways that we can improve your experience with our product. If at any point in the future you are looking for tips or tricks for a better experience with Neon CRM, don't hesitate to reach out to our team or watch our free tutorials, here: https://support.neonone.com/neoncrm/s/

WM
AvatarImg

Whitney M.

Civic & Social Organization, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We love NEON

Reviewed 5 years ago

All in all, its a great software that is easy to use!

Pros

Neon is very intuitive and makes it easy for someone new to the software to learn. We love the donation page because it's easy to see when new ones come in. Email campaigns are awesome and easy to create.

Cons

I wish there was a little more customization. I would love more email templates. Secondly, I feel like it's hard to run customized reports.

Vendor response

Hi Whitney, Thank you for your feedback! We're so glad to see that you've found Neon's forms and email campaigns helpful! Please let me take a moment to address your concerns: While you can build or upload your own email templates into NeonCRM, we understand that there may be times when you'd like more complex email configuration options. That's why we offer robust integration partnerships with...

JM
AvatarImg

Joy M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Disappointed with customer service

Reviewed 3 years ago

Unacceptable thus far. If my customer service situation could be improved and Neon would be available to help and be accessible, I could honestly trust and enjoy the product.

Pros

It is very helpful and specific to non-profit management

Cons

A company is only as good as its customer service. I have been so extremely disappointed in having access to help and getting questions answered when we need them. Makes me question Neon CRM and ruins my ability to enjoy it. I really was hoping that Neon would be different. They will be available to up my price for the number of users, but are not available to help me when I am in need.

Vendor response

Hi Joy. We are sorry that you have had a bad experience with our customer service team. When a client reaches out to us, they receive a reply within 24-48 hours. We know that that can be a long time to wait for a reply to resolve any issue that you may be facing. We have reached out to our client success and support team to understand better how we can support you and your organization in the future and continue to improve our customer support at Neon One. We appreciate your patience as we continue to find better ways to support our clients quickly and effectively.