Shop Boss - 2026 Pricing, Features, Reviews & Alternatives

•Text and email updates - The tool enables users to send text message and email updates directly to their customers. It includes a link to view the repair order online for approval.

•Add photos to the repair order - Customer can view photos online and track progress.

•Vehicle issue driven - It helps the shop make sure that all customer concerns are addressed by the shop and the customer is able to see exactly what was done to correct the concern, without having to read the entire list of parts and labor and guess which ones fixed the problem.

•Complete vehicle history - Shop Boss offers vehicle repair history and all relevant details of any repair work done in the shop for any vehicle. With the ability to search for vehicle history by VIN, license number, last name, or vehicle description, Shop Boss offers a quick glance at prior repair work, as well as detailed information. Even if an owner sells their vehicle and it finds its way back to the shop, users still have all thhistorical information based on license number or VIN.

•Account tracking - It offers integration with Quickbooks that assists with tracking accounts receivables. For commercial accounts, users can post full or partial payments, as well as generate statements for collections.

•VIN explosion - Enter your customers VIN number and Shop Boss will decode and fill in the year, make, model and engine, reducing the chance of data input errors, and improves the speed of entering the information. shop Boss also assists with Zip code explosion, which is similar to VIN explosion, but completes the city, state when the correct Zip code is entered.

•Inventory management - As with any shop management software, Shop Boss helps track and sell from the shop's own parts inventory, and users can add a part to their repair order without having to enter it as inventory first.