shopVOX Pricing, Features, Reviews & Comparison of Alternatives

Pros
Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Cons
Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

Rating breakdown

Likelihood to recommend: 8/10

Pros
We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Cons
I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day. Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Rating breakdown

Likelihood to recommend: 10/10

Pros
shopVox is a powerful, complete business management system. It really gives small business owners like me all the advantages of the management systems big businesses have access to. The comprehensiveness of the system is remarkable. I think the organisation it imposes on a business would assist any small business improve its efficiency and productivity. The business intelligence dashboards are excellent and give a daily snapshot of where the business is. ShopVox gives us control over our processes and communication; this has been a real benefit in the day to day running of our business and has noticeably reduced stress. In fact we are now able to handle more work with less people and know where everything is and at what stage of production. This is something we struggled to do without ShopVox. We have gone to an almost paperless workplace thanks to the facility of being able to display the job board both in the office and in the factory. No more missing pieces of paper! It has been a surprise to us how much we like being in the cloud! I am able to go home and have dinner with the family and log into the system from home if I need to catch up on any matter. Support via Chat is good. shopVox is improving the program regularly and systematically so it is getting better all the time.

Cons
Along with comprehensiveness of the program comes a steep learning curve. Unfortunately, the training material is not up to the standard it should be. In my opinion the current training material needs to be re written by a professional training-manual writer. And while videos are good at giving a snapshot of a process they are limited as a training tool as they are unsearchable. There is no readily accessible Definitions Table of the terms used (that I know of). This is particularly important for users in other countries like I am as the meaning of some everyday terms in the USA can have a different meaning in other places. Because of the poor training material some users may be put off by the necessary steep learning curve which would be a shame given the power of shopVox.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales. Best features: Multiple views and options for scheduling jobs. Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop. Syncs to QuickBooks for accounting. This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs. Cloud based and mobile device friendly. The PRICE! For the money, you won't find better value.

Cons
As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly. As they say though, "you have to break a few eggs to make an omelette".

Rating breakdown

Likelihood to recommend: 10/10

Pros
The platform is extremely flexible the way it has been setup. We have been using this type of software for many years and have always had to create "work arounds" to get as close to our desired results as possible. But whats so amazing with sV is the technical support. We have never in ten years experienced the quality and expertise of this group of people. They will sit with you and work through tough issues. Last week I had a problem the first tier tech was unable to fix after many attempts to trouble shoot. He made a quick decision to bump it to the next tier engineer and within 10 minutes my problem was program corrected. It has been such a great experience to be with a company like sV that truly understands our business model and works creatively with its clients to improve the effectiveness of the software and support service.

Cons
That I have to actually think about what I put in as data............ So I came up short on the minimum words here. The reason we don't have a "least" is that this company also has set up a working resolution forum to understand any and all problems, questions specific requests for new capabilities and informs on an hourly basis any new updates to the platform. They also provide a very good business basics learning series that is well done.

Rating breakdown