shopVOX Pricing, Features, Reviews & Comparison of Alternatives

shopVOX

Web-based manufacturing solution for custom fabricators

4.63/5 (179 reviews)

shopVOX overview

What is shopVOX?

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.
www.shopvox.com

Pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
shopVOX screenshot: Online Proof ApprovalsShopVOX customer testimonial by Ready 2 Run GraphicsshopVOX screenshot: Work AnywhereshopVOX screenshot: Job - Order BoardshopVOX screenshot: Detailed BOM BreakdownshopVOX screenshot: Job - List View

shopVOX reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.3
  4.7
Greg Sloan

Best Decision This Year

Used daily for 6-12 months
Reviewed 2019-05-09
Review Source: Capterra

Like any new software we had to learn how to use the software, but it was not hard and the online courses saved the day. We have had a couple phone meetings those have helped tramindusly. We absolutely love ShopVox and are happy to be here.

Pros
The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts.

Cons
The amoratizing of products on a line item.

Response from TechVOX


Thank you for reviewing shopVOX Greg. We are excited that shopVOX was your best decision of the year. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gary Ferrell

Game Changer

Used daily for 6-12 months
Reviewed 2020-06-08
Review Source: Capterra

Pros
So many things to like and big upgrades from our current software. - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort. - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks. - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales. - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

Cons
- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed. - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

Response from TechVOX


Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jasmine Ruth

Terrible product, they don't know their customers, little support.

Used daily for 2+ years
Reviewed 2017-08-15
Review Source: Capterra

None

Pros
I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

Cons
We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

Response from TechVOX


Hi Jasmine - I'm very sorry that you feel this way.

I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating.

I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this.

If you'll provide the specific details of these other issues, our team will surely look into them for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Glen Merryweather

SV Experience so far...

Used daily for 6-12 months
Reviewed 2020-05-28
Review Source: Capterra

SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

Pros
The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

Cons
Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

Response from TechVOX


Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Bottoni

Modulex Ontario

Used daily for 1-2 years
Reviewed 2020-03-06
Review Source: Capterra

Shopvox has been very easy to learn and navigate. There have been some issues making changes, and creating specific reports, but overall, a great platform. There have been some bugs with reports and BI but for day to day quotes, order processing, invoicing and reporting, it has been great.

Pros
Cross referencing data through searches, and related tabs, along with reports and lists. Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

Cons
Limited CRM (Sales) platform with less reporting for this area of business. Custom reports can be complicated and convoluted. Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

Response from TechVOX


Thanks for the awesome review. We are so pleased that you are satisfied with shopVOX for your day to day tasks We are constantly improving the software and love suggestions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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shopVOX pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
View Pricing Plans

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

shopVOX features

API
Activity Dashboard
Calendar Management
Customizable Reporting
Electronic Payments
Quote Management
Reminders
Third Party Integration

Accounting Integration (100 other apps)
Activity Tracking (102 other apps)
Automatic Notifications (127 other apps)
Billing & Invoicing (145 other apps)
Customer Database (98 other apps)
Data Import/Export (116 other apps)
Document Management (99 other apps)
Inventory Management (138 other apps)
Inventory Tracking (107 other apps)
Invoice Management (134 other apps)
Reporting & Statistics (201 other apps)
Search Functionality (109 other apps)

Videos and tutorials

Additional information for shopVOX

Key features of shopVOX

  • MRP
  • Production Scheduling
  • Manufacturing Execution
  • Product Configurator
  • Automatic Reminders
  • Bills of Material
  • Calendar Management
  • Customizable Reporting
  • Electronic Payments
  • File Management
  • Group Calendars
  • Job Costing
  • Pipeline Management
  • Purchase Order Management
  • Quotation Management
  • Real Time Notifications
  • Task Tracking
  • Third Party Integration
  • Vendor Management
  • Work Order Management
  • Activity Dashboard
  • Order Approval
  • Feedback Collection
  • API
  • Custom Fields
  • Price Management
  • Role-Based Permissions
  • Business Intelligence
  • Cost Estimating
  • Filtered Views
  • Version Control
  • Job Scheduling
  • Lead Management
  • Lead Nurturing
View All Features

Benefits

Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.