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ZenMaid Pricing, Features, Reviews and Alternatives

ZenMaid product overview

Price starts from

$

49

/momonth
Per Feature

What is ZenMaid?

ZenMaid is the first software for maid services that automates both management and marketing.

Key benefits of using ZenMaid

  • Save time managing your maid service
  • Reduce headaches and stress with better organization
  • Minimize mistakes by automating communication to your cleaners and clients ... with 100% efficiency
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

    ZenMaid pricing information

    Value for money

    4.7

    /5

    124

    Price starts from

    $

    49

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ZenMaid features

    Functionality

    4.5

    /5

    124
    Total Features16 3 categories

    Most valued features by users

    Billing & Invoicing
    Scheduling
    Quotes/Estimates
    Customer Database
    Mobile Access
    Work Order Management
    Routing
    GPS

    Functionality contenders

    ZenMaid users reviews

    Overall rating

    4.7

    /5

    124

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.3/10
    Rating distribution

    5

    4

    3

    2

    1

    95

    23

    4

    1

    1

    Pros
    I am overall very happy with ZenMaid, it has turned our business around for the better, I hope the minor issues can get fixed. I would highly recommend it to other cleaning services.

    DT

    Darlyn T.

    They are constantly making improvements and working to make this the best maid service software on the market. We love how easy it is to use and the incredible support we get from their team.

    T&

    Thomas & Katie R.

    Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you.

    GC

    Gina C.

    Cons
    I hate the little circles with the tech's initials. We have many employees with very similar initials.

    MD

    Michelle D.

    The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature.

    TH

    Tom H.

    Payroll has been an ongoing issue and I am beyond frustrated. There is a glitch and it takes me 3x as long and many reviews to get it right each week.

    HG

    Heidi G.

    Overall rating contenders

    Overall Rating

    BEST MAID SERVICE SOFFWARE

    Reviewed 8 months ago

    Transcript

    Atama D.: Hi, my name is Atama. I'm the owner of a maid service, and I give ZenMaid a four out of five....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Zenmaid my life easier!

    Reviewed 2 years ago

    The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

    Pros

    Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind...

    Cons

    Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

    Vendor response

    Thanks Krissi! Was a pleasure meeting you in London last month :-) You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Life Changing

    Reviewed 2 years ago

    When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

    Pros

    Its customization makes for ease of use

    Cons

    The only con is that I didn't find it sooner.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    Needs work

    Reviewed 2 years ago

    Very friendly customer service and great potential, but the time I spent on redoing payroll is a deal breaker for me. very frustrating.

    Pros

    Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).

    Cons

    Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great Cloud Based Scheduling Software

    Reviewed 2 years ago

    The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email.

    Pros

    It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.

    Cons

    I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Must have

    Reviewed 2 years ago

    Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .

    Pros

    We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders

    Cons

    There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .

    ZenMaid FAQs and common questions

    ZenMaid has the following pricing plans:
    Starting from: $49.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    ZenMaid has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    ZenMaid supports the following languages:
    English


    ZenMaid supports the following devices:
    Android, iPhone, iPad


    No, ZenMaid does not have an API available.


    ZenMaid integrates with the following applications:
    Zapier, QuickBooks Online Advanced, Stripe, Mailchimp, Google Maps


    ZenMaid offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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