The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.
Pros
Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly.
The ease of use, the ability to scale and the additional features it has are amazing.
From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page.
In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it.
The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.
Cons
Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry!
Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!
Thanks Krissi! Was a pleasure meeting you in London last month :-)
You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!
Rating breakdown
Likelihood to recommend: 10/10
When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!
Pros
Its customization makes for ease of use
Cons
The only con is that I didn't find it sooner.
Rating breakdown
Likelihood to recommend: 10/10
Very friendly customer service and great potential, but the time I spent on redoing payroll is a deal breaker for me. very frustrating.
Pros
Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).
Cons
Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.
Rating breakdown
Likelihood to recommend: 1/10
The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email.
Pros
It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice.
I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.
Cons
I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.
Rating breakdown
Likelihood to recommend: 10/10
Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .
Pros
We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders
Cons
There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .
Rating breakdown
Likelihood to recommend: 10/10
A 14 day free trial is available, after which ZenMaid costs:
$19/month for solo cleaners
$49/month for 1-6 employees
$99/month for 7-12 employees
$149/month for 13-22 employees
Businesses with more than 22 employees should contact ZenMaid directly for a custom quote.
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