ZenMaid Pricing, Features, Reviews & Comparison of Alternatives

ZenMaid

Scheduling software for maid services

4.69/5 (124 reviews)

ZenMaid overview

What is ZenMaid?

ZenMaid is the first software for maid services that automates both management and marketing.

Started in 2013 in Palo Alto, CA by former maid service owners (that's right, we used to run a maid service), ZenMaid is now relied on by over 100 maid services owners to organize, run and grow their businesses on a daily basis.

Whether you're looking to save time, reduce your headaches, or lower the number of mistakes due to your cleaners and clients, ZenMaid will help.

Featuring the easiest-to-use calendar on the market and marketing features that actually help it's customers to grow every day, ZenMaid is the premier tool for successful maid service businesses around the world and is used by multiple franchises.
www2.zenmaid.com

Pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
ZenMaid screenshotHow ZenMaid Can Help You TodayZenMaid screenshot: Simple mobile functionality makes ZenMaid a pleasure for you and your cleanersZenMaid screenshot: See where your revenue is coming from with ZenMaid's detailed reporting - Are GroupOn customers really worth it or should you focus your money on Yelp?ZenMaid screenshot: ZenMaid is friendly on all devices

ZenMaid reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.7
  4.7
Krissi Foskett

Zenmaid my life easier!

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Pros
Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Cons
Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

Response from ZenMaid


Thanks Krissi! Was a pleasure meeting you in London last month :-)

You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Natalie Salcedo

Life Changing

Used daily for 1-2 years
Reviewed 2019-11-12
Review Source: Capterra

When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

Pros
Its customization makes for ease of use

Cons
The only con is that I didn't find it sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura Rosengren

Needs work

Used daily for 6-12 months
Reviewed 2019-05-08
Review Source: Capterra

Very friendly customer service and great potential, but the time I spent on redoing payroll is a deal breaker for me. very frustrating.

Pros
Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).

Cons
Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Karen Bickford

Great Cloud Based Scheduling Software

Used daily for less than 6 months
Reviewed 2019-11-12
Review Source: Capterra

The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email.

Pros
It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.

Cons
I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jasmine Gremling

Must have

Used daily for 1-2 years
Reviewed 2019-11-08
Review Source: Capterra

Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .

Pros
We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders

Cons
There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ZenMaid pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
 
View Pricing Plans

A 14 day free trial is available, after which ZenMaid costs:

$19/month for solo cleaners

$49/month for 1-6 employees

$99/month for 7-12 employees

$149/month for 13-22 employees

Businesses with more than 22 employees should contact ZenMaid directly for a custom quote.

ZenMaid features

API (192 other apps)
Accounting Integration (103 other apps)
Activity Dashboard (194 other apps)
Activity Tracking (105 other apps)
Automatic Notifications (139 other apps)
Billing & Invoicing (155 other apps)
Calendar Management (116 other apps)
Customer Database (106 other apps)
Customizable Reporting (132 other apps)
Data Import/Export (134 other apps)
Document Management (120 other apps)
Document Storage (99 other apps)
Electronic Payments (129 other apps)
Inventory Management (150 other apps)
Inventory Tracking (116 other apps)
Invoice Management (143 other apps)
Reminders (112 other apps)
Reporting & Statistics (229 other apps)
Search Functionality (129 other apps)
Third Party Integration (157 other apps)

Videos and tutorials

Additional information for ZenMaid

Benefits

Save time managing your maid service
Reduce headaches and stress with better organization
Minimize mistakes by automating communication to your cleaners and clients ... with 100% efficiency