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8x8 Work
5
131
4
107
3
42
2
19
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated contact center, voice, chat, video, and APIs
Table of Contents
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8x8 Work - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
8x8 Work overview
Based on 309 verified user reviews
What is 8x8 Work?
Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).
What do users say about 8x8 Work pricing?
Some users say 8x8 Work offers reasonable and competitive pricing, and reviewers appreciate affordable options for small businesses and flexible payment terms. However, some users report extra costs for advanced features, and some reviewers feel it becomes expensive as needs grow.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Phone Calls
Mobile Phones
User Management
Updates
Credit Card Charges
Frequent software glitches
8x8 Work’s user interface
8x8 Work review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.1
Customer support
3.7
Reviews sentiment
What do users say about 8x8 Work?
Reviewers indicate 8x8 Work makes handling business calls, voicemails, and messaging from any device convenient, supporting remote work and keeping personal numbers private. They appreciate the ease of use, intuitive interface, and flexibility to manage communications on mobile phones, desktops, or through the cloud, which helps teams stay connected anywhere. They find voicemail-to-email and call management features helpful for daily tasks.
Some say the software experiences frequent bugs, app freezes, and call quality issues, especially when internet connections are unstable. They report mixed experiences with customer support, noting delays and difficulties resolving technical problems, and mention that pricing can be high compared to competitors.
Select to learn more
Who uses 8x8 Work?
Based on 309 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
8x8 Work's key features
Most critical features, based on insights from 8x8 Work users:
All 8x8 Work features
Features rating:
8x8 Work alternatives
8x8 Work
Starting from
24
/user
Per month
Ultatel Cloud Business Phone System
Starting from
18
/user
Per month
Ringover
Starting from
29
/user
Per month
3CX
Starting from
350
Per year
8x8 Work pricing
Pricing plans
Pricing details:
User opinions about 8x8 Work price and value
Value for money rating:
To see what individual users think of 8x8 Work's price and value, check out the review snippets below.
Debi L.
Assistant Director Aging Programs
Stephanie R.
HR Manager
8x8 Work integrations (11)
Integrations rated by users
We looked at 309 user reviews to identify which products are mentioned as 8x8 Work integrations and how users feel about them.
Integration rating: 3.0 (2)
Integration rating: 3.5 (2)
“We use the ServiceBot app on Team. However, collaboration integration is not used as much.”
Carlos R.
Systems Engineer
Integration rating: 4.5 (2)
“We do our B2B sales via salesforce and then ship the orders out of Fishbowl. Have had slight issues with the inventory management within Salesforce and the connecting integration.”
Willem T.
Systems Director
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
“The integration could be smoother, but that’s likely something we need to work through with our developer. Still, connecting FileMaker to QuickBooks gives us helpful access to profit and loss reports and payment records right in our CRM.”
Lisa D.
Office Manager
Integration rating: 3.0 (1)
“Automatically updates information in the project details - saves time and potential errors with manual entry.”
Heather J.
Accounting Manager
8x8 Work customer support
What do users say about 8x8 Work customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of 8x8 Work customer support.
A number of users found customer support responsive, helpful, and willing to go above and beyond to resolve issues.
Multiple users appreciated the friendly service and felt support added value to their overall experience with 8x8 Work.
A number of users reported slow response times, difficulty reaching support, and unresolved issues after multiple attempts.
Certain users found support confusing due to poor communication, frequent staff changes, and challenges with offshore teams.
Support options
Training options
To see what individual users say about 8x8 Work's customer support, check out the review snippets below.
“Their customer service was extremely helpful and very nice”
Thomas F.
System Engineer
“We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.”
Ashley D.
Operations Manager
“Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently”
Shane C.
Systems Administrator
8x8 Work FAQs
8x8 Work has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is 8x8 Work used for?
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
Q. Does 8x8 Work support mobile devices?
8x8 Work supports the following devices:
Android, iPhone, iPad
Q. What level of support does 8x8 Work offer?
8x8 Work offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
