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Bandwidth Logo

Coding APIs for adding telephony, SMS & 911 calling to apps

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Bandwidth - 2026 Pricing, Features, Reviews & Alternatives

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Bandwidth overview

What is Bandwidth?

Bandwidth is a provider of communication APIs and services tailored to meet the needs of business users and developers wishing to build voice calling, text messaging, or 9-1-1 call connectivity into their software and applications. As a communications API provider with its own nationwide (USA) all-IP voice network, Bandwidth promises to be uniquely placed when it comes to high quality voice fidelity (SIP Trunking), real time reliability and access to 52 million US phone numbers. This backing then allows the Bandwidth Voice API to package features that include local and toll-free number support, optimized call routes, automated call control, text-to-speech, recording and transcription, wireless carrier interconnects and also detailed call record-keeping. The Messaging API then invites the development of apps offering SMS, MMS, toll-free (A2P) and threaded group messaging functionality, with notable features spanning long message support, pin codes and notifications, bi-directional Unicode and indeed the sending of emoji, imagery and audio. Security is then enhanced around text messaging with Bandwidth's API building blocks for layering on Two-Factor Authentication (2FA), pre-built and setup already while open to custom tailoring to suit unique use cases.

In addition, Bandwidth's 9-1-1 access API provides specialized call connectivity to emergency services that includes automated instant number provisioning. Nationwide and mobile-ready 9-1-1 call routing is joined by MSAG address validation and dynamic location routing technology for aiding dispatchers with the accurate location information so critical to fast effective response. The platform goes on to support all these API's and associated services such as virtual phone number allocation and number porting with its own online Bandwidth dashboard providing intuitive admin access to phone number search and management, along with with reporting tools for monitoring aspects around call usage etc.

Key benefits of using Bandwidth

  • Bandwidth benefits from being a communications API platform provider with its own nationwide IP voice network, to support developers and businesses alike with enterprise ready telephony and text messaging services.


  • High-quality, business grade Voice API provides access to local and toll-free numbers, 911 calling, optimized call routes, automated call control, recording and transcription functions, text-to-speech, call records, playable media and more.


  • SMS messaging API with two-factor authentication allows developers to add secure text messaging and MMS, along with toll-free (A2P) and group messaging functionality into apps, with support for emojis, pictures, audio, long messages and bi-directional Unicode compliance.


  • Bandwidth's 9-1-1 API facilitates the building in of nationwide (USA) 911 emergency call routing that is mobile-ready and subject to automatic MSAG address verification to ensure the correct and fastest local response.


  • The platform's own web-based dashboard provides an intuitive front-end onto associated API services such as the search and management of external numbers and also integrated reporting capabilities for tracking and monitoring number usage data.
  • Starting price

    0.35

    Alternatives

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    Pros & Cons

    Verified reviewer profile picture

    Responsiveness

    Navigation

    Portability

    Modification

    Stability

    Clarity

    Bandwidth’s user interface

    Ease of use rating:

    Bandwidth pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(4)
    3-4(44)
    5(83)

    What do users say about Bandwidth?

    Users report Bandwidth is easy to use, with an intuitive portal and user-friendly interface that simplifies number management, porting, and order tracking. They appreciate responsive customer support, quick turnaround on requests, and competitive pricing, saying these aspects make daily operations smoother and more efficient. They find the portal helpful for real-time updates and self-service options.

    Some say managing multiple logins for different portals is inconvenient, and they encounter occasional bugs or navigation issues. They mention delays or confusion with order updates and porting, and note that support quality and account management continuity can be inconsistent at times.

    Select to learn more


    Who uses Bandwidth?

    Based on 131 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Telecommunications
    Information Technology and Services
    Computer Software
    Consumer Services
    Others

    Use cases

    Telephony
    Cloud Communication Platform
    SIP Trunking Providers
    VoIP
    API Management

    Bandwidth's key features

    Most critical features, based on insights from Bandwidth users:

    Call routing
    VoIP connection
    Alerts/Notifications
    Call center management
    Call recording
    API

    All Bandwidth features

    Features rating:

    SMS messaging
    Unified communications
    Call conferencing
    Communication management
    Reporting/Analytics
    Computer telephony integration
    Chat/Messaging
    IVR
    Activity dashboard
    Chat Transcript
    Call monitoring
    Audio/Video conferencing
    Access controls/permissions
    Voice mail
    Voicemail transcription
    VoIP
    Text to speech
    SIP trunking
    Monitoring
    Dashboard
    Conferencing
    Call screening
    API design

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    Bandwidth pricing

    Value for money rating:

    Starting from

    0.35

    One-time payment

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about Bandwidth price and value

    Value for money rating:

    To see what individual users think of Bandwidth's price and value, check out the review snippets below.

    “Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.”
    Verified reviewer profile picture

    Preston T.

    Owner

    “The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.”
    MO

    Megan O.

    LNP Manager

    Bandwidth customer support

    What do users say about Bandwidth customer support?

    Customer support rating:

    We analyzed 56 verified user reviews to identify positive and negative aspects of Bandwidth customer support.

    A significant portion of users highlight Bandwidth's fast, responsive, and knowledgeable customer support team.

    A subset of reviewers appreciate the professionalism, friendliness, and patience shown by support staff.

    Multiple users mention easy access to support via phone or email, with quick escalation and resolution of issues.

    A minority of users report inconsistent support, including lack of continuity with account managers and unresolved issues.

    Support options

    Faqs/forum
    Email/help desk
    Phone support
    24/7 (live rep)
    Knowledge base
    Chat

    Training options

    Webinars
    Live online
    Videos
    Documentation

    To see what individual users say about Bandwidth's customer support, check out the review snippets below.

    “Provide clear concise explanations when there is an error and customer service is always patient and ready to provide friendly service.”

    Verified reviewer profile picture

    Shivanie H.

    Customer Support

    “Everything is user friendly on the site and the technical and customer support teams are always super fast in responding and escalate things easily and quickly for quick resolution. ”

    Verified reviewer profile picture

    Mark G.

    Director of Provisioning/Operations

    “Customer support is average. If you call in for support you won't get much help as you're usually directed to send in a support ticket via email or their website.”

    Verified reviewer profile picture

    Kenny R.

    Technical Director

    Bandwidth FAQs

    Q. What type of pricing plans does Bandwidth offer?

    Bandwidth has the following pricing plans:
    Starting from: $0.35
    Pricing model: One Time License, Free
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of Bandwidth?

    Bandwidth has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Bandwidth support?

    Bandwidth supports the following languages:
    English


    Q. Does Bandwidth offer an API?

    Yes, Bandwidth has an API available for use.


    Q. What level of support does Bandwidth offer?

    Bandwidth offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

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