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Contact Cloud Pricing, Features, Reviews and Alternatives

Contact Cloud product overview

What is Contact Cloud?

Contact Cloud is an omnichannel call center solution designed to help businesses capture leads, track calls, send or receive text messages, manage web forms, and streamline unified communications as a service (UCaaS) operations. Supervisors can route interactions based on agents' availability, queues, or location and analyze calls from email campaigns, print collateral, landing pages, TV advertisements, and other sources.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Contact Cloud pricing information

Value for money

5.0

/5

4

Starting from

No info

Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Contact Cloud features

Functionality

4.8

/5

4
Total Features35 4 categories

Most valued features by users

Reporting/Analytics
Contact Management
Call Recording
Live Chat
Call Routing
Call Monitoring
Real-Time Chat
VoIP Connection

Functionality contenders

Dialpad
Functionality
#1
3CX
Functionality
#2
Five9
Functionality
#3
Contact Cloud
Functionality
#4

Contact Cloud users reviews

Overall rating

5.0

/5

4

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

Overall rating contenders

Contact Cloud
Overall rating
#1
Dialpad
Overall rating
#2
3CX
Overall rating
#3
Five9
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lay on the Pedal!

Reviewed 8 months ago

Michael and his team have been phenomenal. I didn't spend a cent, but he still treated my time as it was extremely valuable. They were transparent about my needs after I expressed my plans, and they were quick. Very efficient. Forgive the late review. I didn't stand by my word that I would do it when I said I would, but hopefully this makes it in time for someone that needs it. You're missing out if you don't use Contact Cloud.

Pros

The ability to be customized to the user! Such relativity of ease, and the ability to be integrated in many ways. Whether you are alone or represent more than one. Fantastic transparency.

Cons

Honestly, I don't have any complaints. Superb.

Vendor response

Thank you very much 'Lay on the Pedal', we appreciate the kind review and are excited to become a part of your growth!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

So Worth it!

Reviewed 9 months ago

My overall experience is a positive one! I really enjoy the software and I will continue to utilize this companies resources for all of my contact needs. The ease of being able to speak to [SENSITIVE CONTENT HIDDEN] or another administrator is excellent! Overall very pleased.

Pros

I love that I am able to build my contacts and organize them into custom lists. To be able to send bulk messages to those contacts is a MUST and I am happy that I can do so very easily.

Cons

I would LOVE to be able to send emojis in the bulk texts that I send out. Currently, all emojis are sent as "?" 's and it can be frustrating. Emojis play a vital role in today's communication technology and everyone uses them.

Vendor response

Hi Justin, we are so glad that you love Contact Cloud as much as we do. FYI - emoji's are 100% supported. We sent you an email on this already however, our help article on sending text messages reviews how to add them to your messages. We are thankful and proud to have you as our customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bipeth's Contact Cloud: A Game Changer for 21st Century Professionals & Entrepreneurs!

Reviewed 9 months ago

Amazing! This is exactly the kind of product/service I had hoped would "one day" help manage my, increasingly expanding and complex , communication work-flow. Bipeth has certainly fulfilled this hope!

Pros

Facilitates the integration and automation of classic tele-communication message workflows used in business (i.e. email, fax, SMS texts, voice calls, video calls, etc.). Software versatility that can be tailored to your needs and business size.

Cons

The platform takes some getting used to initially; however, over time, it becomes clear how all the features Contact Cloud offers can really save you a lot of time and energy, and that, is the "game changing" part!!

Vendor response

Marcelo, Thank you for a glowing review. We are glad that you love Contact Cloud as much as we do. As always, if you need any assistance at any point in time, just contact us through our help widgets and we will jump right on it :) We are very happy to have you as our customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great value--SIGN UP!

Reviewed 8 months ago

Using this software will be a game-changer for my business. I researched about half a dozen other services and spoke to several representatives. I found that Contact Cloud is super cost-effective, and the customer service I received was outstanding. Very responsive customer service based in the USA; super helpful in getting my business set up to succeed.

Pros

It is very easy to get customers signed up for text alerts, and it is very easy to create a campaign. The software's features are customizable with as many or as few options as I'd like to implement for my business.

Cons

There is nothing I haven't liked thus far.

Vendor response

We are happy to be a part of your business and looking forward to helping you grow!

Contact Cloud FAQs and common questions

Contact Cloud has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Contact Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Contact Cloud supports the following languages:
English


Yes, Contact Cloud has an API available for use.


Contact Cloud integrates with the following applications:
Google Analytics, Zoho CRM, Snapchat, Slack, Google AdWords, Mailchimp

Related categories