App comparison
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8x8 Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
One solution for every customer interaction.
Last updated: January 2026
8x8 Contact Center Alternatives & Competitors (2026)
Top 6 free alternatives
800.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Telephony tool for searching & activating toll-free numbers
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
Live Chat
5/5
Voicemail Transcription
5/5
Customizable Reports
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Ringover
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.5
Value for money
Starting price
No pricing info
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
HubSpot Sales Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freemium email productivity & tracking for sales teams
Value for money
Starting price
No pricing info
0.2
Functionality
Reminders
5/5
For Startups
5/5
Opportunity Management
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Weave
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication and appointment scheduling solution
0.1
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Communication Management
5/5
File Sharing
5/5
Call Transfer
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The first-ever truly unified voice and video solution.
0.2
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Real-Time Reporting
5/5
Call Scripting
5/5
Virtual Call Center
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based phone system for sales, support & growing teams
Value for money
Starting price
No pricing info
0.1
Functionality
Callback Scheduling
5/5
Queue Management
4.9/5
IVR
4.8/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one management solution built for small business
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
SMS Messaging
5/5
Customer Engagement
5/5
Chat/Messaging
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI virtual agent for call center automation
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Lead Generation
5/5
Dashboard
5/5
Power Dialer
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Capture, transcribe & analyze sales team calls & meetings
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Sales Reports
5/5
Event Triggered Actions
5/5
CRM
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel support for customers, partners & staff
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Screen Sharing
5/5
Real-Time Chat
5/5
Mobile Access
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one communications & collaboration tool
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
File Sharing
5/5
Auto-Dialer
5/5
Screen Sharing
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simple to use cold outreach enabling more calls & less admin
0.5
Value for money
Starting price
No pricing info
0.1
Functionality
Computer Telephony Integration
5/5
Campaign Management
5/5
Caller ID
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication management system for contact centers
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
Queue Management
5/5
Campaign Management
5/5
Collaboration Tools
5/5
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce optimization software for contact centers
4.2
Value for money
Starting price
No pricing info
0.1
Functionality
Learning Paths/Tracks
N/A
On-Demand Recording
N/A
Scheduled Recording
N/A
Top Features
Live Chat
5/5
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5