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ETS
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Voice, IVR & customer experience testing suite
Last updated: November 2025
ETS Alternatives & Competitors (2026)
Top 5 free alternatives
0.8
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.6/5
Automatic Call Distribution
4.6/5
Call Center Management
4.6/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Call Reporting
N/A
0.5
Value for money
Starting price
0.4
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.1
Value for money
Starting price
0.8
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
N/A
Call Center Management
N/A
Call Monitoring
N/A
0.7
Value for money
Starting price
0.3
Functionality
Callback Scheduling
5/5
Auto-Dialer
4.9/5
Automated Routing
4.7/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.1
Value for money
Starting price
0.9
Functionality
Call Monitoring
4.4/5
Call Center Management
4.3/5
Auto-Dialer
3.9/5
Top Features
Call Reporting
N/A
Call Scripting
N/A
Chat/Messaging
N/A
0.8
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Automated Routing
5/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.5
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.7/5
Automated Routing
4.6/5
Activity Tracking
4.5/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.9
Value for money
Starting price
0.2
Functionality
Caller ID
4.8/5
Activity Dashboard
4.7/5
Automatic Call Distribution
4.5/5
Top Features
Call Reporting
N/A
Call Scripting
N/A
Chat/Messaging
N/A
0.7
Value for money
Starting price
0.3
Functionality
Audio Capture
5/5
Auto-Dialer
5/5
Alerts/Escalation
4.7/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.9
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Automatic Call Distribution
4.9/5
Call Routing
4.9/5
Top Features
API
N/A
Call Monitoring
N/A
Call Scripting
N/A
0.6
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
5/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.2
Value for money
Starting price
0.7
Functionality
Agent Interface
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.1
Value for money
Starting price
0.9
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.3
Value for money
No pricing info
Starting price
0.6
Functionality
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
Top Features
Call Reporting
N/A
Call Routing
N/A
Call Scripting
N/A
0.8
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
5/5
Activity Dashboard
3/5
API
3/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.8
Value for money
No pricing info
Starting price
0.2
Functionality
AI/Machine Learning
5/5
API
5/5
Batch Communications
5/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.2
Value for money
Starting price
0.9
Functionality
Access Controls/Permissions
5/5
API
5/5
2-Way Messaging
4.3/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
Value for money
Starting price
0.9
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.7/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.2
Value for money
Starting price
0.5
Functionality
Archiving & Retention
4.5/5
Automated Responses
4.4/5
Alerts/Notifications
4.3/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A
0.5
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
5/5
2-Way Messaging
4.3/5
Archiving & Retention
4/5
Top Features
Call Center Management
N/A
Call Monitoring
N/A
Call Recording
N/A