This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

IP Phone System Logo

IP Phone System

Cloud based IP phone with unified communication features

see alternatives

IP Phone System Pricing, Features, Reviews and Alternatives

IP Phone System product overview

What is IP Phone System?

Evolve IP offers cloud-based IP phone systems and hosted PBX that allows users to communicate from any location at predictable monthly subscription fees. The solution offers a web-based OSSmosis portal through which end users can control voicemail, telephony and conferencing functions. The portal has separate login options for administrator and individual users that allow IT administrators to control the phone systems across an organization.

Key benefits of using IP Phone System

● Evolve IP provides a hosted phone system that eliminates service issues between multiple stakeholders that include network integrator, PBX vendor, ISP and carrier.

● The solution offers built-in features for business continuity and disaster recovery which allows businesses to run unaffected in difficult circumstances.

● Evolve IP is scalable as it allows businesses to add services or users on a requirement basis and offers the continuous support of PBX professionals.

● The solution has the capability to reduce the monthly communication expenses of businesses through free in-network calling.

● Our team of network and security professionals monitors and manages your services 24×7.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Webinars
In Person
Live Online
Videos
Documentation

IP Phone System features

Functionality

4.3

/5

39

Total features

25

3 categories

Most valued features by users

Reporting/Analytics
API
Contact Management
Call Recording
Call Routing
Call Monitoring
VoIP Connection
Call Transfer

Functionality contenders

IP Phone System users reviews

Overall Rating

4.3

/5

39

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.68/10
Rating distribution

5

4

3

2

1

19

15

4

1

0

Pros
I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

EB

Erwin B.

EvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.

TQ

T Q.

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks.

KB

Kenneth B.

Cons
Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.

KH

Katie H.

I struggle with transferring calls and adding users to a conference.

KF

Ketra F.

The customer service is disjointed beyond belief.

KH

Katie H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

phone system is easy to use

Reviewed 4 years ago

the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

Pros

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

Cons

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

BP Business Solutions ECS

Reviewed 3 years ago

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Pros

Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Cons

Occasional dropped calls can be troublesome.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Evolve IP Review

Reviewed 3 years ago

We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.

Pros

The ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Cons

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

IP Phone System

Reviewed 3 years ago
Pros

The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

Cons

The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

EvolveIP

Reviewed 3 years ago

I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

Pros

Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.

Cons

Security time out is too quick. Some functionality are buried in the system.

IP Phone System FAQs and common questions

Q. Who are the typical users of IP Phone System?

IP Phone System has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does IP Phone System support?

IP Phone System supports the following languages:
English


Q. Does IP Phone System support mobile devices?

IP Phone System supports the following devices:
Android, iPad, iPhone


Q. Does IP Phone System offer an API?

Yes, IP Phone System has an API available for use.


Q. What other apps does IP Phone System integrate with?

IP Phone System integrates with the following applications:
Sage CRM, GoldMine Premium Edition, Act!, NetSuite, Salesforce Sales Cloud, SugarCRM, Google Contacts, Microsoft 365, Zendesk


Q. What level of support does IP Phone System offer?

IP Phone System offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support

Common IP Phone System comparisons

IP Phone System logo
AVOXI logo
IP Phone SystemvsAVOXI

Related categories