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Unified Communications as a Service (UCaaS)
Cloud based IP phone with unified communication features
(4)
Unified Communications as a Service (UCaaS) Pricing, Features, Reviews and Alternatives
Unified Communications as a Service (UCaaS) FAQs
Q. What languages does Unified Communications as a Service (UCaaS) support?
Q. Does Unified Communications as a Service (UCaaS) support mobile devices?
Q. Does Unified Communications as a Service (UCaaS) offer an API?
Q. What other apps does Unified Communications as a Service (UCaaS) integrate with?
Unified Communications as a Service (UCaaS) product overview
What is Unified Communications as a Service (UCaaS)?
Evolve IP offers cloud-based IP phone systems and hosted PBX that allows users to communicate from any location at predictable monthly subscription fees. The solution offers a web-based OSSmosis portal through which end users can control voicemail, telephony and conferencing functions. The portal has separate login options for administrator and individual users that allow IT administrators to control the phone systems across an organization.
Key benefits of using Unified Communications as a Service (UCaaS)
? The solution offers built-in features for business continuity and disaster recovery which allows businesses to run unaffected in difficult circumstances.
? Evolve IP is scalable as it allows businesses to add services or users on a requirement basis and offers the continuous support of PBX professionals.
? The solution has the capability to reduce the monthly communication expenses of businesses through free in-network calling.
? Our team of network and security professionals monitors and manages your services 24×7.
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
19
/user
Per month
Unified Communications as a Service (UCaaS) features
Functionality
4.3
/5
44
Total features
19
6 categories
Most valued features by users
Functionality contenders
Unified Communications as a Service (UCaaS) users reviews
Overall Rating
4.3
/5
44
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.6/10
22
16
5
1
0
Overall rating contenders
Nick G.
51-200 employees
Used daily for 2+ years
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the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Dale W.
Construction, 51-200 employees
Used daily for 6-12 months
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We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
Occasional dropped calls can be troublesome.
Christopher L.
Accounting, 51-200 employees
Used daily for 2+ years
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So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.
The idea of the system. The redundancy with Broadsoft. Integration with Teams.
The implementation process was very rough and the hardware suggested was terrible. Support was brutal.
Janet L.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 2+ years
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Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations
Removal of dependency on local carriers and PBXs. After implementation, better uptime and less support time required.
Takes time to port numbers in -but that is true of going between any phone systems
Francheska R.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often.
Easy to use. Pretty straight forward. Can set up multiple users.
When the system crashes. It is also sometimes extremely hard to set a password for users.
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