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Evolve IP offers cloud-based IP phone systems and hosted PBX that allows users to communicate from any location at predictable monthly subscription fees. The solution offers a web-based OSSmosis portal through which end users can control voicemail, telephony and conferencing functions. The portal has separate login options for administrator and individual users that allow IT administrators to control the phone systems across an organization.
Typical customers
Platforms supported
Support options
Training options
Functionality
4.3
/5
39
Total features
25
3 categories
Functionality contenders
Overall Rating
4.3
/5
39
Positive reviews
5
4
3
2
1
19
15
4
1
0
EB
Erwin B.
TQ
T Q.
KB
Kenneth B.
KH
Katie H.
KF
Ketra F.
KH
Katie H.
Overall rating contenders
Nick G.
Verified reviewer
51-200 employees
Used daily for 2+ years
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the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Dale W.
Construction, 51-200 employees
Used daily for 6-12 months
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We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
Occasional dropped calls can be troublesome.
Patrick G.
Marketing and Advertising, 201-500 employees
Used daily for 2+ years
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We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.
The ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.
Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.
Anonymous Reviewer
Verified reviewer
Law Practice, 11-50 employees
Used daily for 2+ years
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The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.
The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.
Erwin B.
Automotive, 201-500 employees
Used daily for 2+ years
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I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.
Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.
Security time out is too quick. Some functionality are buried in the system.
Q. Who are the typical users of IP Phone System?
IP Phone System has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does IP Phone System support?
IP Phone System supports the following languages:
English
Q. Does IP Phone System support mobile devices?
IP Phone System supports the following devices:
Android, iPad, iPhone
Q. Does IP Phone System offer an API?
Yes, IP Phone System has an API available for use.
Q. What other apps does IP Phone System integrate with?
IP Phone System integrates with the following applications:
Sage CRM, GoldMine Premium Edition, Act!, NetSuite, Salesforce Sales Cloud, SugarCRM, Google Contacts, Microsoft 365, Zendesk
Q. What level of support does IP Phone System offer?
IP Phone System offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support