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Unified Communications as a Service (UCaaS) Logo

Unified Communications as a Service (UCaaS)

4.3
(44)

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Cloud based IP phone with unified communication features

(4)

Unified Communications as a Service (UCaaS) Pricing, Features, Reviews and Alternatives

Unified Communications as a Service (UCaaS) FAQs

Q. Who are the typical users of Unified Communications as a Service (UCaaS)?

Unified Communications as a Service (UCaaS) has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Unified Communications as a Service (UCaaS) support?

Unified Communications as a Service (UCaaS) supports the following languages:
English

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Q. Does Unified Communications as a Service (UCaaS) support mobile devices?

Unified Communications as a Service (UCaaS) supports the following devices:
Android, iPad, iPhone

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Q. Does Unified Communications as a Service (UCaaS) offer an API?

Yes, Unified Communications as a Service (UCaaS) has an API available for use.

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Q. What other apps does Unified Communications as a Service (UCaaS) integrate with?

Unified Communications as a Service (UCaaS) integrates with the following applications:
Sage CRM, Act!, NetSuite, Salesforce Sales Cloud, SugarCRM, Google Contacts, Microsoft 365, Zendesk Suite

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Q. What level of support does Unified Communications as a Service (UCaaS) offer?

Unified Communications as a Service (UCaaS) offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base

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Unified Communications as a Service (UCaaS) product overview

What is Unified Communications as a Service (UCaaS)?

Evolve IP offers cloud-based IP phone systems and hosted PBX that allows users to communicate from any location at predictable monthly subscription fees. The solution offers a web-based OSSmosis portal through which end users can control voicemail, telephony and conferencing functions. The portal has separate login options for administrator and individual users that allow IT administrators to control the phone systems across an organization.

Key benefits of using Unified Communications as a Service (UCaaS)

? Evolve IP provides a hosted phone system that eliminates service issues between multiple stakeholders that include network integrator, PBX vendor, ISP and carrier.

? The solution offers built-in features for business continuity and disaster recovery which allows businesses to run unaffected in difficult circumstances.

? Evolve IP is scalable as it allows businesses to add services or users on a requirement basis and offers the continuous support of PBX professionals.

? The solution has the capability to reduce the monthly communication expenses of businesses through free in-network calling.

? Our team of network and security professionals monitors and manages your services 24×7.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base

Training options

Webinars
In Person
Live Online
Videos
Documentation

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Unified Communications as a Service (UCaaS) logo

Unified Communications as a Service (UCaaS)

4.3
(44)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

19

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Unified Communications as a Service (UCaaS) features

Functionality

4.3

/5

44

Total features

19

6 categories

Most valued features by users

Reporting/Analytics
API
Contact Management
Call Recording
Call Routing
Call Monitoring
Auto-Dialer
Call Center Management

Functionality contenders

Unified Communications as a Service (UCaaS) users reviews

Overall Rating

4.3

/5

44

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.6/10
Rating distribution

5

4

3

2

1

22

16

5

1

0

Pros
I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.
EvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.
I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks.
Cons
Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.
I struggle with transferring calls and adding users to a conference.
The customer service is disjointed beyond belief.

Overall rating contenders

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Nick G.

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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phone system is easy to use

Reviewed 6 years ago

the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

Pros

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

Cons

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

DW
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Dale W.

Construction, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BP Business Solutions ECS

Reviewed 4 years ago

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Pros

Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Cons

Occasional dropped calls can be troublesome.

CL
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Christopher L.

Accounting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Initial VOIP Setup

Reviewed 2 months ago

So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

Pros

The idea of the system. The redundancy with Broadsoft. Integration with Teams.

Cons

The implementation process was very rough and the hardware suggested was terrible. Support was brutal.

JL
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Janet L.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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VOIP Decision for Senior Living

Reviewed 4 months ago

Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations

Pros

Removal of dependency on local carriers and PBXs. After implementation, better uptime and less support time required.

Cons

Takes time to port numbers in -but that is true of going between any phone systems

FR
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Francheska R.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Straight forward system

Reviewed 3 months ago

Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often.

Pros

Easy to use. Pretty straight forward. Can set up multiple users.

Cons

When the system crashes. It is also sometimes extremely hard to set a password for users.

Common Unified Communications as a Service (UCaaS) comparisons

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