Grasshopper Reviews

Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone!

I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to.

It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording. It's straight forward and works well.

The biggest issue is that when a call comes in on the toll-free number, the phone you've got it linked to will show the call as your toll free number rather than whoever is calling. It would be great to simply have a caller ID. Also, it needs texting service. Perhaps a toll free number can't work with texting but in case it can, than Grasshopper needs to get on board with it.

The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features. But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.

Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead. I recently switched to TalkRoute because Grasshopper is missing: - Call recording - Multi-level greeting menu

I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message.

The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive. About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation.

I love the ease of leaving notes about what was said, or when calls were returned. Easy to track calls and search feature is super helpful.

I wish the app allowed you to leave notes about when calls were returned it is difficult to go back and forth between the desktop and app version.

Thanks for your feedback on the apps Alyssa! I've shared your app feedback with our team for review.

Call blasting, business open/close hours, instant response, ability to customize voicemail messages.

Price is not the advertised $26. I pay $55 with the $10 call blasting add on. Lots of fees and the text messaging rarely works; I get an error message 50% of the time when sending messages or photos to customers. Big issue that they are not looking at fixing.

I loved that everything was virtual. I can make and receive calls right from my cell phone. I like that they offer toll free vanity numbers. I can receive faxes on the same number which is great and there are 3 extensions. I also like the price.

I really don’t have many dislikes. The main thing I don’t like is that you can’t send faxes. You also cannot transfer calls to a different extension on outbound calls.

Grasshopper software is simple to use and as I travel international customers can always get a hold of me

Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice.

Grasshopper is very easy to use, there was no need to attend any training sessions that would take away time I don't have to lose. The fact I was able to set up everything myself in a very short amount of time was crucial to my decision; Grasshopper did not let me down. Additionally, the flexibility of the system makes it that much more appealing.

Honestly, there is nothing I dislike about the Grasshopper system. It gives me everything I was looking for in a virtual phone system to handle my incoming calls and messages.

Very cost effective, great features including mobile app, sound quality quality, and customer support

The British voice option needs a better accent. It would also be nice if there were more integrations with CRMs like Salesforce or HubSpot.

Thank for the review and for being a longtime customer of ours John!

Only pro is it was fairly quick and easy to get started. Phone calls work okay.

TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes.

I love the fact that I can have a business phone number, with extensions, departments, transferring, voice mail and fax and it all goes straight to my cell phone (or my employees' phones who work remotely). It means that no matter where I am, I can take a call as if I were right in my office and the caller needn't know the difference.

I know this is going to sound silly, but since it's so easy to get set up and then it just works, the thing that I like least is when I do need to log back into my account to do something, it's usually been so long since I've visited the site that I need to reorient myself with the website and platform. It doesn't take long to figure my way around but rarely having to log in all the time definitely means that I need a little more time when I do log in.

Grasshopper is so simple to set up and use. I love the phone and desktop (new & amazing) apps. It's so easy to support multiple products/programs through this system and always know how to answer the call, great features, and awesome customer service staff. We've been using this for almost three years now and we still love it. Not having to be tethered to a desk is great, and having a professional-seeming phone system to increase your credibility at the same time is even better!

International calling is a bit of a headache and cost, but then again, where isn't it? The browser interface leaves much to be desired, especially if your setup requires the advanced features on the old interface only. The playback of uploaded recordings in the browser version, and recording via the browser options rarely, if ever, work. Uploading only works with MP3, and the quality is always degraded and somewhat difficult to understand.

Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones.

About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option. The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating.

SIMPLE. It's an easy-to-use VOIP that has plenty of features that are helpful and very user-friendly. Voicemail transcripts and auto-text responses make it a breeze to deal with missed calls, and the mobile app is well-designed and functional. My entire staff uses it seamlessly. Their customer service is TOP NOTCH. Every time I call in, they are incredibly professional, knowledgeable and helpful. Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.

Only one minor gripe: the current feature for custom call scheduling is a bit dysfunctional, and requires manually setting hours. Would not be so bad, except when I have to do it for 5 employees, it can take a bit of time. A "save call schedule" feature would be extremely useful here, to then just apply to the others.

Great option for small businesses. Easily forward calls from the office number to your cell phone... work on the go! Easy for multiple users on a business line, can leave notes on messages for others to see, and can get the messages via email. Great features! Love that you're not tied to the desk and the phone line.

Wish you could transfer calls from one line/user to another. Have to press 1 in order to accept a call, otherwise whenever multiple calls ring it it forwards to personal voicemail. Limited with regards to multi-person businesses or office numbers. Would be great if the software blocked spam calls or had a quick option to block numbers in the future. Should never go to anything personal... this should be an option not a default.

I appreciate the flexibility this service gives me in being able to have a professional phone service through the cloud which means it is anywhere I am. I like the freedom of always having my phone service readily accessible. I'm able to have staff respond to client's needs throughout the day which frees me to work with clients who are in the office. Being able to schedule which staff will be responsible for taking calls has also created greater efficiencies within our office.

The only real area I would like to see improved would be for the caller id to push through rather than the indication of my office phone number when someone calls in.

The fact that we can send certain phone calls to multiple phone lines for our emergency line is amazing and it takes away from stressing on not missing any important calls. I can also hire someone from their home and just transfer the line, very good options!

90% of the time the email does not write the message so we have to listen and it is sometimes impossible and an inconvenience. It would be nice since you serve Canada also to be able to have the messages written in French and in English

Happy to hear Grasshopper has helped give you peace of mind!

We've been able to scale up with the addition of our new employees and locations. Grasshopper makes it super easy to expand and keep everyone connected and reachable by our customers.

We are not able to forward to Google numbers. This hasn't really been too big of an issue but we do publish the Google number as our local number. It would be great to forward to this number.

Hi Steve - thanks for the review! You should be able to forward your number to a Google number. If you need some help setting this up, our support team can help.

Value, flexibility, features, mobile app.

The setup is a little clunky, but the end result bid worth the learning curve.

I like how they transcribe voicemails and send them to your email. If I'm in a meeting and get a missed call and voicemail, I can just read the email and it will tell me what the caller said. I also like how you can manage the ring time.

The customer service is awful. They made me feel so dumb for not knowing how to setup a voicemail. Also, you have to prerecord or call into a number to record your voicemail, you can't do it on the app. It also is a pain because if someone calls you and you pick up, it is an automated person asking if you want to accept or decline... it just seems like a waste of time.

This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software. It is very stable and unlike some other software, it has all the working features of the desktop version.

Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.

It is easy to use, customer service is helpful, has a lot of options to set up eg. business hours, vacations, etc.

Nothing comes to my mind. I am very happy with this software.

Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.

No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature.

Thanks so much for the feedback and kind words! We have texting on our radar, it just isn't something we've put in the works yet. We love the idea of being able to text customers, so it's something we're hoping to add in the future. I'll communicate your thoughts on the interface to our product team. Thanks again for the feedback! - Mary

I can run my business anywhere. I'm required to be available 24/7 for my home are business. Grasshopper allows my patients to reach me anytime without going through an answering service.

I dislike paying for the many non businesss related calls. These calls are in many cases bogus robo calls

Thanks for the review Stephen! Sorry to hear about the robocalls. If you're still experiencing these calls, please reach out to our support team and we can look into this further for you.