OpenTouch Office Cloud Voice & unified communications for SMBs 0 reviews 94,171 Alternatives to OpenTouch Office Cloud
Explore a recommended list of OpenTouch Office Cloud alternatives for your business in 2020. Compare alternatives to OpenTouch Office Cloud side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality. Ring Central is a powerful VOIP solution with great features and reliable efficiency. It's just the best there is. Fairly easy to use, and pretty reliable service. Voice quality has gotten much better now, close to perfect.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
Cloud phone system & contact center software & services
What users mention about ShoreTel See all reviews They have great service availability and monitoring. The customer support line is superb. I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access. They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.
Unified Cloud Communications - Work Happy
What users mention about PanTerra Networks See all reviews D recommend this service but only reluctantly. I have been their customer for like 2 months, I like it but I'd say take to their sales rep via their website (like I did) before you make any decisions. A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality. But gradually, almost one year later, I am a happy customer – And the sales rep is a regular visitor and a good friend now. We have never had any serious issues.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce. The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days.
Video calling support solution for Salesforce
Cloud communication & collaboration solution
Cloud Contact Center & Inside Sales Software for Salesforce
What users mention about NewVoiceMedia See all reviews Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied. I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start. Great Product and extremely helpful delivery and after care from customer support.
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Cloud-based business VoIP phone service
What users mention about Vonage Business See all reviews It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle. Vonage business is great in giving one of the best VOIP and Messaging solution to businesses. Very easy set up, affordable rates and best of all one of the most eye pleasing ui's to date. I love how you are cost effective and help save us money in the long haul, and we are only a small business. How much more can you do for larger corporations.
Cloud PBX solution for SMBs
Open-source modular communication system
What users mention about Asterisk See all reviews The openness of the system and ability to create so many solutions based on this little piece of software. It is a great foundation for creating a telecommunication solution for yourself. Presently, I am including students in the system such that while on campus they can benefit from free phone calls while on campus. Asterisk is really amazing. Need to be careful not to leave it open to fraudulent calls. As a CLI based tool it can be a bit confusing to install from the tgz.
Cloud based IP phone with unified communication features
What users mention about Evolve IP Phone System See all reviews They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface. Customer support is very helpful and effective. I have no dislikes of current IP phone system.
Turn the World Into Your Office
What users mention about Grasshopper See all reviews We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System.
Happy Agents. Happy Customers.
What users mention about Sharpen See all reviews Our company now uses what I believe to the best VoIP company in the industry, Fathom Voice. Thank you again for all of your help. Fathom Voice is an awesome company. Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them. The only 'con' is slightly un-intuitive software, resulting in slow customization of the system. That's greatly out-weighed by the system's clarity, portability (love 'follow me') and reliability.
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls. They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake. I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.
Business VoIP software and phone systems
Online meetings finally made awesome!
Multi-channel communications software
What users mention about Skype See all reviews I have to blame the poor internet connection, which makes it worse when working with the video in Skype. I feel, it there is a notification to an email, when Skype gets notification would be a plus. Most of the time it is riddled with echos, dropped calls, and ultimately frustration. Even when the call works, it will give error codes saying something is not working. I love the ease of use anything that enables quick functioning control is already a winner in my book. I love that is has clear imaging and clear audio capabilities.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided. Easy navigation with excellent integration across all devices like mobile, desk and laptop. Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
The first-ever truly unified voice and video solution.
What users mention about GoToConnect See all reviews Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed. When we initially signed our control, there was some issue with service interruption and our phone lines not working. We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.
A single place for team communication and workflows
What users mention about Slack See all reviews As of today, the only downside that I've been experiencing is missing notifications. Even though I've updated the notification settings I've found that I missed some of the messages. The tool is super easy to use, it opens up the lines of communications across teams and the org, and you can have so much fun while doing. It's great for boosting team moral and spirit. Love it, is super easy to use, they always bringing updates, I will definitely recommend it.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream. FluentStream has been the best telephone service our company has had the pleasure of utilizing. Their service is reliable, stable and very, very affordable.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Automation engine for Cisco UC
Technology expense management & call accounting solutions
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Communication and collaboration platform for teams
What users mention about Flock See all reviews One of the most useful aspects of Flock is the ability to create and engage with various different channels seamlessly. This allows for more effective and efficient communication. Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes. Flock is a great connective tool for our company. It is a streamlined platform with which we can connect with each other, which is important since we rarely meet as a group.
Employee app & portal for remote teams
What users mention about Blink See all reviews Awesome user experience. It is the best software of its kind to really link teams together. We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point. I also like that the app works well on a smart phone to see what is happening when a person is not home. I really like the feature of some of the cameras that allow two way conversations.
Stay on the pulse of your organization. From anywhere.
What users mention about Speakap See all reviews Like how Speakap can bolt on top and be used as a front end to all of the other applications. A great way to engage an audience outside of your normal network on their mobile phones. Great to see best practices within our organisation and the speed in which we adopt and execute tools and best practices across our estate. Sometimes The sofware crash of shows a empty screen. But It could be also a problem with my cellphone.
Real-Time Team Collaboration & Project Management Software
What users mention about Samepage See all reviews What I like about this software, is its flexibility in sharing task information to the team (members of the group). The ease in listing time and date of activities is very easy and user friendly. I contacted customer service and they gave me a fabulous deal for my non profit. It is nice to see that some companies are still helping small businesses. Very polished looking interface, with clean & sharp icons. The ability to have conversations, share files, and modify one file for updates to the team is great online.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The boards super easy to navigate and everything is easily accessible - great for assigning and keeping track of your and your teams works. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration.
Online meeting software with HD video conferencing
What users mention about GoToMeeting See all reviews With how easily it is to set up an event for the presenter, the attendee "ease of use" is also excellent and makes it more appealing to joining the meeting. I do love this platform for ease of use. I espeically love that I can setup a meeting quickly to provide tech support or host an impromptu meeting. I have had colleagues that were unable to attend class due to illness and this made it possible for them to call into class, listen to the lecture/discussion, and chime in.
RingCentral Office - All-inclusive business phone system
What users mention about RingCentral Office See all reviews The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality. Ring Central is a powerful VOIP solution with great features and reliable efficiency. It's just the best there is. Fairly easy to use, and pretty reliable service. Voice quality has gotten much better now, close to perfect.
Collaborative remote access solution
Multi-channel Customer Communication Platform
Cloud-based IT operations management suite
What users mention about Syxsense See all reviews Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around. We are very impressed and happy with the solution. We originally were looking for just a patching solution, but we also got a software deployment tool that works great. The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again.
Ticketing, powered by your Slack conversations
Private cloud management solution for legal & law firms
What users mention about Abacus Private Cloud See all reviews The experience was catastrophic. The on boarding team at Abacus Private Cloud was never able to transition our data from Amicus to AbacusLaw and we were within 10 days of missing a billing cycle. Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake. What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution.
Remote desktop and support tool for personal/commercial use
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Remote support for MSPs, IT service providers & helpdesks
What users mention about Splashtop Remote Support See all reviews This is the only thing keeping me from FULLY committing to a premium subscription to Splashtop. I hope that this can be improved, because otherwise this is a very good produce. Super easy to setup, deploy, and maintain. Cost was a driving factor and it fit well into my budgetary guidelines...very affordable in the realm of remote support tools. Overall my experience with Splashtop has been a good one. Easy to use, user friendly, and inexpensive way to remotely access your PC from anywhere.
IT Automation for Today’s IT World
What users mention about ConnectWise Automate See all reviews We love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs. Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Timesheets & Project Management Software
What users mention about FunctionFox See all reviews This product allows you to modify anything to make it more like your own personal workflow, my sales rep was awesome. She was so through and patient with me, when teaching me the system. We really had bad experiences with project management software that tried to do everything and connect to everything. All that does is make adopting it difficult because their are too many features. Function Fox is a great program for helping you track hours and tasks. Also, the customer service team is very responsive and very helping in answering any questions I have had over the years.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.
Predictive Dialing solution for ARM system integration
Customer service and order tracking solution for businesses
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution. The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.
The Only All-in-One Call Tracking & Contact Center Solution
Virtual Phone System for small businesses
What users mention about MightyCall See all reviews MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive. I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM. I never spend the time to write a review but the aggression I have went through with this company is crazy.
Convert more leads in less time!
Contact center solution for customer engagement
The Customer Friendship Platform
VoIP phone service provider for staff communication
Cloud based hospitality & vacation rental software
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed. The thing that makes Vicidial so amazing is that it is open source so you can make changes or have access to the database. And the constant adding of new features is amazing. What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too. What users mention about User See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time. Some softwares really play important roll to make our work easy and Zoho Desk is one of them. It is simple and it has great features like help desk, nice ticket generation Etc.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention. Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing. PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
CRM with sales and marketing automation
What users mention about OnContact CRM See all reviews Been a great team to work with, just not super satisfied with the app execution in a lot of areas. But works well enough for the price, and they do a pretty good job on the support side. The software is very intuitive and integrates seamlessly with Outlook. The mobile app has great functionality that helps me manage my activities on the go. From our sales to implementation, OnContact has been with us every step of the way. This software is great for tracking leads, activities, opportunities, and customers.
A Complete Solution to Manage Your Nonprofit!
What users mention about Sumac See all reviews We are easily able to track our clients participation in all of the groups and services that we provide to those who are ill or bereaved in our community. The customer service was great; Brandon was very patient and kind with me and provided great support throughout the process. A great way to manage show attendees, we like that we can track who has donated and who has seen performances and what dates; contact types are very useful, as is the search builder function.
Cloud-based project & portfolio management software
What users mention about KeyedIn Projects See all reviews We are early in our adoption, but the most significant observation is the quality of the delivery of the implementation. Particularly, the consultant has been excellent. The comprehensive functionality compared with competitor solutions. The ability to collaborate outside of the organisation. Feature rich, graphically rich, intuitive user interface, with strong portfolio and programme capabilities.
Software solution for home health agencies.
What users mention about WellSky Home Health See all reviews The VPs of the company know about the problems and do not alert their clients. They are unable to give timeframes on fixing the problems and seem unconcerned. Support is terrible and rarely responds, and when they do it's normally a condescending conversation. Ve used Kinnser for over 8 years and will look for another solution which is sad. Worse, there were modules that simply didn't work and they were not able to fix them. We cut our losses and moved to another system and are very, very happy.
Powerful Email Marketing Automation Suite
What users mention about Campaigner See all reviews The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful. The templates do not work well, there is poor flexibility and the customer support is awful. When I was looking for an email solution for our gallery's customers, I researched ALL the available options. Campaigner's no-frills, affordable solution was perfect.
Recruiting Software & Applicant Tracking System
What users mention about Recruiterbox See all reviews Overall I really enjoy using Recruiterbox. It's an absolute pleasure communicating with the customer support and it is an excellent tool. It has been amazing and when given the chance I totally endorse this program. So user friendly and amazing. The ability to set up proactive communication with the candidates has ensured a seamless alignment with candidates which has improved our connect and engagement significantly.
More headspace for what really matters
What users mention about Actionstep See all reviews Given these problems, we are preparing our exit. It is an economic disaster for us (losses in implementation and losses on invoicing). I used Actionstep in my previous company and it seems pretty good. However, after increasing the price, actionstep has not improved a lot and the billing system is still not work very good. We like how we can use our workflows to track each client thru the process. The reporting we receive is great and helps us stay on top of our business.
Construction Program Management Software
What users mention about Projectmates See all reviews Besides the fact we have a great representative helping and supporting us along the way with this product, the product itself is really great. These items are share in real time and the people responsible to respond to them are able to provide the solution as soon as they have it. Their Customer Services is outstanding. We have been using Projectmates to help in managing our construction projects for the last 7 years and have been very pleased with it. It is very easy to use and to train people on.
Practice More, Manage Less.
What users mention about MyCase See all reviews The function to submit a question does not result in any feedback at all. The program is now getting glitchy and the newest update is just terrible looking and terrible functionally. The user friendly platform this software is based on is easy to use and extremely helpful. It will help organize your business and it is always improving. The lack of response you get as a customer is frustrating at times especially when you put ina request or comment and then get no response.
SMS Marketing & Voice Broadcasting Made Easy
What users mention about Call Loop See all reviews Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well. The best way to communicate offers with existing customers & build loyalty with rewards. I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far.
Commmunication & collaboration solutions for your business
What users mention about Jive See all reviews Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job. We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal. A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind.
Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
Contract Management Simplified
What users mention about Gatekeeper See all reviews Ease of use of the system itself, client service and help is outstanding and realistic to the needs of businesses in different sectors. Gatekeeper has a clean user interface, it's easy to use, and the customer support has been excellent. We like the ability to do a lot of the customization ourselves. We've had top-notch account management and implementation support.
Cloud Based Intranet Solution
What users mention about MyHub See all reviews We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested. The customer support is truly outstanding and a gold standard in the industry. One of the people I have been in contact with kind of gave me unattainable expectations, but [SENSITIVE CONTENT HIDDEN] are absolute angels and provided me with amazing support.
An employee experience platform to unite your enterprise
What users mention about myStaffingPro See all reviews MyStaffingPro is affordable, the customer service is prompt and helpful, and the product is very intuitive, easy to learn and adaptable. I would recommend you give it a try. The training videos are also very helpful. I love the saved search feature, that allows you to specify the type of experience you are looking for. The staff are an excellent group of people to work with and I would highly recommend this product to any organization who is interested in improving their recruiting process.
The retail operations platform for brands and retailers
What users mention about Brightpearl See all reviews The help guides and YouTube videos are great and the set-up is very user friendly. Compared to the alternatives on the market, I can't recommend this highly enough. BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have. We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning.
The Shipping Software with the Most 5-Star Reviews
What users mention about ShipStation See all reviews The Shipstation team themselves are real joy to work with with excellent customer service. Shipstation is great and has genuinely solved a lot of our issues with regards to order fulfilment. The only con is horrible support, it is impossible to talk to a human. It's not right to leave you hanging with a problem for hours, it just isn't right. ShipStation provides an incredibly affordable and reliable shipping software platform with nice options for customizing user view, email templates, and reports.
Cloud and iPad based Visitor Management System
What users mention about The Receptionist See all reviews It's easy for visitors to reach their designated party. Also the times I have reached out to Customer Service they have been very efficient, friendly and just overall helpful. I love that we can make this extremely customizable so that the clients feel like they're truly getting taken care of and not just another number. The Receptionist for iPad looked like a "User" Friendly option and it has turned out to be a simple way to resolve our issue, without making it too complicated for the visitor.
#1 Highest Rated Custom Builder & Remodeler Software
What users mention about CoConstruct See all reviews It's also great to know that they are continually working to improve this software to make it even more user friendly for construction companies. It creates a consistent method for recording and communicating with clients and trades. Coconstruct help team is amazing and always takes the time to help us figure out how to do something. The program has been really great for improving our tracking and management of changes and decisions. The software continues to improve and add features, which is great and the support is excellent. What users mention about Buildertrend See all reviews Buildertrend generally has a good layout. Good that you can allow owners access to their build site to observe progress of their build if they cant make it to site visits. I love the following features, selections, change orders, bids, budget, daily logs. All of these sections add a great deal of accountability to the home building process with great ease of use. Buildertrend has been a great tool for every department in our company. We love that we can create our own schedule templates and the capabilities/features of schedules and to-dos.
Agile, No-code Business Application Platform
What users mention about Kintone See all reviews It scales down to our needs. It is easy to use and set up and technical support so far has been fantastic - both friendly and very helpful. Mot databases are pretty much the same when using it on a small scale so I went with the fantastic client service and the affordable price point for our little non-profit food shelf. Basic user still designing processes and workflows to enter into Kintone. Excited about what else it may be able to help us with and expand to other departments.
The Most Flexible & Easiest to Use Home Services Software
What users mention about JobNimbus See all reviews I have been using it for just over a month and am very confident in my ability to use most the features. Tech support was also very helpful with the few questions I have had thus far and speedy. Job Nimbus is allowing us to slowly change and monitor our practices. We've been able to secure a better sales pipline and keep better tabs on our accounts receivable and outstanding. I was an adjuster for 20 years and had a good computer system. Our company needed this to help organize and use the great tools.
#1 Top Rated Call Tracking Software
What users mention about PhoneWagon See all reviews Another tool I use is complete but very wordy which made me appreciate this quality recently. Support - I've needed help a few different times and they are quick and helpful. Much easier to use and much more aggresive pricing. And don't think that because the price is awesome that PhoneWagon skimps on the service...They service is just as good. Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.
Request for proposal software for RFPs, RFQs and RFIs.
What users mention about RFP360 See all reviews Ease of use; Good functionality. Clean user friendly interface; responsive customer service, willing to make changes to improve platform; Import function is good. The ease of use to answer questions and collaborate is amazing. We are considering it for our organization. Ease and maneuverability of the software. It saved progress easily and I could make edits and changes with a couple of clicks.
Create beautiful product roadmaps with ProductPlan.
What users mention about ProductPlan See all reviews I really like the ability to be able to cobine roadmaps, and the look and feel of the product is great. This application helps me to view multiple plans through its amazing view that could easily manage larger views as well. Describing the product plan to teams and senior management has been very easy. This tool gives great features to balance communication within the organization very well. What users mention about DonorPerfect See all reviews Donor perfect has so many different aspects. You can send out donation receipts, build multiple processing pages, and keep an amazing amount of information about your constituents. Customer support is excellent, whether through chat or on the phone, and we are always receiving invitations to webinars or free user guides to help us do better at fundraising. Donor Perfect is a great way to manage all donors, donations and contacts in one place. I love that you can make profiles for each donor, track all correspondence and even run reports in one place.