Qubicles - 2025 Pricing, Features, Reviews & Alternatives

Qubicles is ushering a new way for the future of contact centers with patent-pending blockchain software. Our solution includes an on-demand remote staffing network for contact center reps that includes smart contract-based talent matching and performance-based blockchain token rewards. At the core of our business is a powerful cloud contact center solution for sales and customer service teams, covering phone, email, and live chat. We support inbound, outbound, and blended campaigns, as well as call routing, IVR (interactive voice response), call & screen recording, drag-and-drop call scripting, list management, multiple dialing modes, inbound email routing, standard and custom reporting, open APIs, a native app for iOS devices, and more.

For inbound calls, Qubicles supports custom call menus with routing options including inbound queues, send to voicemail, and external phone numbers. The caller database is automatically searched for callers’ interaction histories to associate multiple calls from the same individual in call records, and phone number exclusion lists can be used to filter out unwanted inbound calls. For outbound campaigns, users can import unlimited leads and dialing lists, and push leads to the dialer in real time. Contacts are called according to call-time rules for their local timezone. Do Not Call (DNC) lists, list mixing, scheduled callbacks, custom caller IDs, alternate phone dialling, and maximum dial attempts are all supported by Qubicles. Calls and agents’ desktop displays are recorded and can be used in quality assurance processes. Dynamic call scripts with conditional branching can also be created and customized through the drag-and-drop scripting interface.

Unlimited live chat queues can be created with different settings for queue names, company logos, pre-chat surveys, and more. CAPTCHAs can be added to prevent contact from bots, and individual visitors can also be banned from live chat as necessary. Reports can be generated covering agent performance, inbound detail, outbound flash summaries, and disposition summaries, and users can also access raw data to create custom reports.

Unlike any other platform in the industry, the Qubicles network is built on blockchain technology:­ a secure, public ledger of transactions that cannot be altered once recorded. In Qubicles, it is used to facilitate payments amongst resources within the network using a token called Qubicles. Members of the network use Qubicles as a form of payment for activities and rewards.

There are two principal actors on the Qubicles network -­ Employers and Agents. Employers post work requests on the Qubicles network, along with a set of qualifications for the position. Agents are contact centers or independent contractors specializing in providing customer service, sales, or support and provide the talent necessary to make the ecosystem operate. Employers create smart contracts to act as automated employment agreements between themselves and the Agents they hire. Upon fulfilling the terms of the agreement, an Agent is automatically paid by the Employer in accordance with the rules of the smart contract.

To help deliver high quality customer service to consumers, Agents must attend various free or paid user­-generated courses in Qubicles University, an e­learning platform on the network that offers a myriad of essential skills.

We are the future of contact centers.