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Qubicles

Revolutionary blockchain-powered contact center software

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Qubicles Pricing, Features, Reviews and Alternatives

Qubicles product overview

Price starts from

19.99

Per month

What is Qubicles?

Qubicles is ushering a new way for the future of contact centers with patent-pending blockchain software. Our solution includes an on-demand remote staffing network for contact center reps that includes smart contract-based talent matching and performance-based blockchain token rewards. At the core of our business is a powerful cloud contact center solution for sales and customer service teams, covering phone, email, and live chat. We support inbound, outbound, and blended campaigns, as well as call routing, IVR (interactive voice response), call & screen recording, drag-and-drop call scripting, list management, multiple dialing modes, inbound email routing, standard and custom reporting, open APIs, a native app for iOS devices, and more.

Key benefits of using Qubicles

  • Unique patent-pending blockchain technology that helps contact centers solve staffing, employee retention and customer satisfaction issues through an on-demand meritocratic resource network.

  • Call scripts can be created and customized at any time by operations personnel or administrators, using the drag-and-drop scripting tool, with support for conditional branching to create dynamic, logic-based scripts.

  • Inbound calls can be added to queues and routed to agents, with inbound queue features including welcome messages, hold prompts, whisper messages to agents, place in queue notifications, estimated wait times, queue priority management, skill-based routing, and more.

  • Custom caller IDs can be created for each campaign, dialing list, or individual lead, enabling the use of local IDs for nationwide campaigns with the aim of improving contact rates.

  • All calls are automatically recorded by Qubicles, with the option for managers to switch to on-demand call recording, and real-time screen recording can also record the agent’s desktop throughout the duration of each call.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    In Person
    Documentation
    Live Online
    Webinars

    Qubicles pricing information

    Value for money

    4.8

    /5

    24

    Starting from

    19.99

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Qubicles features

    Functionality

    4.4

    /5

    24

    Total features

    62

    8 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Call Recording
    Live Chat
    Call Routing
    Call Monitoring
    Data Import/Export

    Functionality contenders

    Qubicles users reviews

    Overall Rating

    4.4

    /5

    24

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.57/10
    Rating distribution

    5

    4

    3

    2

    1

    13

    7

    4

    0

    0

    Pros
    More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.

    JT

    Jennifer T.

    The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center.

    SB

    Smitha B.

    The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

    AG

    Andre G.

    Cons
    We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.

    MB

    Mario B.

    There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.

    DA

    Daryl A.

    Hmm, I'm trying to think of any cons I have to honestly say, I cannot think of any bad things about this software.

    TF

    Thomas F.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Incomparable

    Reviewed 5 years ago

    A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

    Pros

    Great quality of calls, great support and easy to use apps to manage different campaigns.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    OVERVIEW

    Reviewed 2 years ago

    I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.

    Pros

    It's very easy to set up and it requires almost no expertise to get it going.

    Cons

    In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Powerful tool

    Reviewed 3 years ago

    Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!

    Pros

    Flexibility, cost effectiveness, scalability.

    Cons

    There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    IT and Call Center Manager perspective.

    Reviewed 5 years ago

    Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.

    Pros

    Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics.

    Cons

    Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Wonderful experience!

    Reviewed 5 years ago

    Process optimization and cost-reductions

    Pros

    The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

    Cons

    There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

    Qubicles FAQs and common questions

    Q. What type of pricing plans does Qubicles offer?

    Qubicles has the following pricing plans:
    Starting from: $19.99/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Qubicles?

    Qubicles has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Qubicles support?

    Qubicles supports the following languages:
    English


    Q. Does Qubicles support mobile devices?

    Qubicles supports the following devices:
    iPad, iPhone


    Q. Does Qubicles offer an API?

    Yes, Qubicles has an API available for use.


    Q. What other apps does Qubicles integrate with?

    Qubicles integrates with the following applications:
    Gmail


    Q. What level of support does Qubicles offer?

    Qubicles offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, Phone Support

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