RingByName Reviews - Pros & Cons, Ratings & more

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RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity tracking, call routing, three-way calling, single sign-on (SSO), and reporting.

RingByName

Android

Web-based

Windows

iPad

iPhone

Business Manager

I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied.

President

Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of.

Owner

I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology.

General Manager

I think the experience has been good, very good management and response to our requests.

Operations Manager

The employees are great and the service is stellar, we see that the company is growing and trying to improve the extent and the details of the service provided.

Executive Director

Everything about the system from features to customer service is outstanding.

Office Manager

Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem.

Easy to use, reliable ,  good customer service and good quality for money.

Licensed Agent

Great luck with ease of use and customer service when it was needed.

Everything is very functional, flexible, easy to use for users and above all excellent customer services.

principal

COMMUNION's overall experience with RingByName is good.

If I call again the number that previously can´t connect, maybe it does connect. There´s something weird, with the system.

Account Manager

The user friendly platform. Easy to maneuver through the system.

Office manager 

When Changes are made service is  interrupted without notice.

There are dummy rings that sound when the user places a call, which disturbs me. When I attempt to make a call, sometimes the call connect, sometimes don´t.

Lack of some features: RBN takes a long time to add new features.

Vantage Circle

Cisco Jabber

OnSIP

COMMUNION's overall experience with RingByName is good

COMMUNION supports RingByName

Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get. 

The R! Team

one of the better business decisions Ive made in my career

Brendan's Stellar review

Thank you Brendan,

We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model. 

Thank you

The R! Team

Not great.  I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs.  But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up.  I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name.  We just hang on to the hope that Ring By Name starts to deliver on its promises.

Not great.  Ring Central is likely a better bet!

Always a positive experience. Very easy to use.

Office manager

Thank you for your review.  We appreciate it.  The R! Team

Univista Insurance Orlando 

Dear Yoisel,

Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience.

The R! Team

Very good.  Features are very helpful with voicemails

Helpful features

Dear Connie,

Thank you for your honest review. When it comes to voice quality, issues often stem from Internet bandwidth challenges. If the problem persists, I encourage you to connect with our support team to troubleshoot and identify the root cause.

The R! Team

GREAT EXPERIENCE!  Thanks for your service.

Thanks for your service

Dear David,

Thank for your support.  We aim to provide even better service to you and all our valued customers.

The R! Team

tech support answers call but cannot fix our problems

not h appy

Dear Peter,

We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service.

We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue.

Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days.

We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat

Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from [sensitive content hidden], has been invaluable, and we're happy with how things have been handled so far.

Great Experience with RingByName!

Thank you for your great review of our service to you.  The RingByName Team

RingByName is perfect

Dear Lilian,

Thank you for your support. 

The R! Team

Mi experiencia ha sido muy positiva. La plataforma ha optimizado la comunicación de mi equipo, mejorando la productividad y reduciendo los tiempos de respuesta. Es una herramienta confiable que recomiendo a otras empresas.

Excelente herramienta de comunicación empresarial

Excellent business communication tool

It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.

Great product

Thank you Kimberly for your wonderful review. We are looking to make our software more and more easy to use.

The R! Team

Good, but can't chose extensions

Dear Amy,


Thank you for your review. Your feedback is valuable to us. Could you please provide more details on your experience with selecting the extension? Your insights will help us improve our services further.

The R! Team

Great system 

Dear Taras,

 We would like to hear from you ideas on features that we should build to improve your experience, let us know.

The R! Team 

PAYROLL SUPERVISOR

Dear Janina,

It is our pleasure to support your large non-profit organization. We strive to deliver a service that goes beyond monetary value.

Ringbyname Excellence

Dear Juan,


Your feedback on the ease of use of our software is greatly appreciated! At our company, we are dedicated to delivering top-notch experiences for all our customers. Thank you for recognizing our commitment to excellence.

The R! Team

Easy to use

Dear Annemarie,

Thank you for your buiness and support. 

The R! Team

Review from an Administrative Assistant

Kimberly,

Thank you for the support provided. Leaving no stars on the question of support possibly indicates you never had to open a trouble ticket. Your feedback is valued. 

The R! Team


Excellent 

Hannah,

Thank you for your support!!!

The R! Team

Ultrex with RBN

Dear Andy,

I appreciate your fantastic support and business. Currently, we are in the process of integrating the softphone into R! OX, a project that is taking longer than initially anticipated. 

Diamond Shores - Planning Manager 

Jamie,

Thank you for your review! Please let us know more about some of the features we can improve.

The R! Team

GOOD VOICEMAIL TOOL

John,

Thank you for your great review!

The R! Team

Spoke with [sensitive content hidden] 

Dear Hannah,

We do appreciate your support.  You give us inspiration to continue to improve ourselves.

The R! Team

Just very disappointed with the quality of care with this company 

Dear Farrah,

We regret your bad experience with upgrades.  and will review the process to improve.

Thank you

The R! Team

I feel in love with RingByName years ago and loved it so much I push their service everywhere I go.  

RingByName; the hidden treasure!

Donald,

Thank you for your great review of our service.  Your feedback has helped us make our product better.  Please feel free to continue.

Kooi Lim
RingByName.com

RingByName Reviews (2025)

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Pros and cons

69 reviews