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Tiledesk

Build AI Agents with drag-and-drop. No code required.

Table of Contents

Is this product right for your business?

Find out with a

Tiledesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Tiledesk overview

What is Tiledesk?

Tiledesk is an AI Agent platform that helps enterprises, SMEs, and growing teams automate customer support and routine business processes across multiple channels. Teams can design and deploy AI Agents using a visual, drag-and-drop flow builder, so they can launch new automations quickly without heavy engineering effort. Tiledesk is open source and available as SaaS or self-hosted, making it flexible for different compliance and infrastructure needs.

Tiledesk combines conversational automation with business execution. AI Agents can answer questions accurately using a knowledge base with RAG, importing content from URLs and files to produce context-aware responses grounded in company documentation. When actions are required, agents can go beyond text using MCP capabilities, connecting to external systems and tools such as CRMs, email, spreadsheets, webhooks, and apps like Google Workspace, Slack, Shopify, and Notion using natural language instructions and structured workflows.

Tiledesk supports multilingual and multichannel deployments, including WhatsApp Business and Facebook Messenger, with smooth AI-to-human handover for complex or sensitive cases. Operational features include real-time analytics, queue and team organization, SLA settings, and smart assignment. Typical use cases include automating first-tier customer support, building ecommerce assistants for product and order journeys, deploying internal copilots for employees, creating AI sales agents for outreach and qualification, and turning company knowledge into a searchable AI-powered hub.

Starting price

49per feature /
per month

Alternatives

with better value for money

Pros & Cons

Chat and Chatbot

Customer Support

Training and Learning Curve

Integrations

Customization Options

Tiledesk’s user interface

Ease of use rating:

4.6

(154)

Tiledesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(58)

5(94)

What do users say about Tiledesk?

I use Tiledesk on my site for conversations with visitors, real-time chat and scheduling appointments.

Select to learn more

Who uses Tiledesk?

Based on 154 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Computer Software

Marketing and Advertising

Arts and Crafts

Others

Use cases

Chatbot

Live Chat

Customer Support

Customer Service

Help Desk

Tiledesk's key features

Most critical features, based on insights from Tiledesk users:

Chat/Messaging

4.8

(18)

Real-Time notifications

4.6

(37)

Support ticket management

4.3

(44)

Transfers/Routing

5.0

(2)

Multi-Channel communication

4.4

(31)

Transcripts/Chat history

4.5

(61)

Mobile access

4.2

(57)

File sharing

4.4

(26)

Third-Party integrations

4.1

(20)

Autoresponders

4.4

(7)

All Tiledesk features

Features rating:

4.4

(154)

A/B testing

(0)

Access controls/permissions

5.0

(1)

Activity dashboard

4.3

(10)

Activity tracking

4.7

(6)

AI copilot

(0)

AI/Machine learning

4.6

(8)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

4.3

(3)

Automated responses

4.0

(6)

Automated routing

(0)

Autoresponders

4.4

(7)

Canned responses

4.4

(16)

Chat/Messaging

4.8

(18)

Chat Transcript

(0)

Code-free development

4.3

(10)

Communication management

5.0

(1)

Configurable workflow

(0)

Contact database

5.0

(1)

Contact management

4.7

(9)

Content management

4.5

(2)

CRM

4.6

(7)

Customer communication

(0)

Customer database

5.0

(1)

Customer engagement

(0)

Customer history

4.7

(15)

Customer Service Analytics

(0)

Customer support

5.0

(2)

Customer surveys

(0)

Customizable branding

4.2

(41)

Customizable fields

4.0

(6)

Customizable forms

(0)

Customizable templates

5.0

(1)

Dashboard

(0)

Data import/export

(0)

Document storage

(0)

Drag & drop

4.5

(8)

Email Automation

(0)

Email management

4.1

(20)

Email templates

(0)

Engagement tracking

(0)

Event triggered actions

(0)

Feedback management

5.0

(1)

File sharing

4.4

(26)

For developers

(0)

For sales/marketing

(0)

For sales teams/organizations

(0)

Geotargeting

(0)

Group messaging

(0)

Help desk management

(0)

Human Handover

5.0

(1)

Inbox management

(0)

Intent recognition

4.7

(3)

Interaction tracking

(0)

Knowledge base management

4.5

(14)

Language detection

(0)

Lead capture

4.0

(5)

Lead management

(0)

Lead qualification

5.0

(3)

Live chat

4.6

(57)

Machine learning

(0)

Macros/Templated responses

(0)

Mobile access

4.2

(57)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

4.4

(31)

Multi-Channel management

(0)

Multi-Channel marketing

(0)

Multi-Language

4.0

(3)

Natural language processing

4.2

(14)

Offline form

3.8

(14)

One-to-One messaging

4.4

(5)

Performance metrics

4.2

(5)

Personalization

(0)

Pre-Configured bot

(0)

Prioritization

(0)

Proactive chat

4.5

(27)

Process/Workflow automation

(0)

Queue management

4.0

(1)

Real-Time analytics

5.0

(1)

Real-Time chat

(0)

Real-time consumer-facing chat

4.7

(17)

Real-time conversations

4.8

(9)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

4.6

(37)

Real-Time reporting

(0)

Reporting/Analytics

4.4

(49)

Reporting & statistics

4.3

(3)

Sales activity management

(0)

Search/Filter

4.0

(1)

Self service portal

(0)

Service level agreement (sla) management

(0)

Single sign on

(0)

Social media integration

4.0

(6)

Support ticket management

4.3

(44)

Surveys & feedback

3.8

(8)

Tagging

(0)

Template management

(0)

Templates

(0)

Third-Party integrations

4.1

(20)

Ticket management

4.3

(19)

Transcripts/Chat history

4.5

(61)

Transfers/Routing

5.0

(2)

Visual analytics

5.0

(1)

Website integration

(0)

Workflow management

(0)

Tiledesk alternatives

Tiledesk

4.6

(154)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.6

Customer Support

4.4

Chatbase

4.3

(73)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.0

Value for Money

4.3

Customer Support

3.8

Tidio

4.7

(590)

learn more

Starting from

24.17

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

ChatGPT

4.4

(342)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.3

Customer Support

4.0

Tiledesk pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

Per month

Features included:

Telegram integration
OpenAI integration
Make and n8n integrations
AI Reply Assistant
AI to Human handover
Live Chat
Notifications
CRM
Conversation history
User ratings
Webhooks
Team inbox
Private notes
Working hours
Canned responses
Mobile apps for iOS and Android
Basic widget customization
Multilanguage support
Widget visibility options

Pro

149

Per month

Features included:

Telegram integration
OpenAI integration
Make and n8n integrations
AI Reply Assistant
AI to Human handover
Live Chat
Notifications
CRM
Conversation history
User ratings
Webhooks
Team inbox
Private notes
Working hours
Canned responses
Mobile apps for iOS and Android
Basic widget customization
Multilanguage support
Widget visibility options
WhatsApp Business integration
Facebook Messenger integration
HubSpot integration
Customer.io integration
Brevo integration
Qapla’ integration
Unlimited groups
Unlimited departments
Advanced analytics
Data export

Enterprise

No pricing info

Features included:

Telegram integration
OpenAI integration
Make and n8n integrations
AI Reply Assistant
AI to Human handover
Live Chat
Conversation history
Notifications
User ratings
Team inbox
Private notes
Basic widget customization
WhatsApp Business integration
Multilanguage support
Widget visibility options
Facebook Messenger integration
HubSpot integration
Customer.io integration
Brevo integration
Qapla’ integration
Unlimited groups
Unlimited departments
Advanced analytics
Data export
SMS integration
Voice integration
Email ticketing
IP filtering
Activities log
Bring your own AI
SMTP settings
Smart assignment
Ban visitors
Widget unbranding
Email templates customization
Self-hosting or private cloud deployment options

User opinions about Tiledesk price and value

Value for money rating:

4.6

(154)

To see what individual users think of Tiledesk's price and value, check out the review snippets below.

“Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly.”

Irsyad N.

Software Engineer Intern

“This not only accelerates our sales cycle by 7x, but also cultivates lasting relationships with our customers.”

Abi P.

Head of Content

Tiledesk integrations (15)

Integrations rated by users

We looked at 154 user reviews to identify which products are mentioned as Tiledesk integrations and how users feel about them.

Integration rating: 5.0 (4)

“Control room management of panic alarms”

Marizel J.

General Manager

WordPress

Integration rating: 5.0 (3)

“We have just built a new Wordpress website and will be launching this week, so seamless flow between the new website and chat is necessary.”

Melissa H.

Director of Marketing

Dialogflow

Integration rating: 3.5 (3)

“Por su integración de Inteligencia Artificial Generativa”

Oscar A.

Head of Sales Engineering

Integration rating: 4.5 (2)

Zapier

Integration rating: 5.0 (2)

“We use Zapier to connect our boards and automate some of our projects.”

Patricia D.

Manager Business Administration

Slack

Integration rating: 5.0 (2)

“Our day to day runs in slack so I am glad they're incorporated!”

Rachel W.

Project Manager

Tiledesk customer support

What do users say about Tiledesk customer support?

Customer support rating:

4.4

We analyzed verified user reviews to identify positive and negative aspects of Tiledesk customer support.

A significant portion of users highlight Tiledesk's fast, responsive, and helpful customer support team.

Multiple users appreciate the 24/7 availability and automation features that ensure efficient support and quick resolutions.

A fair number of users mention the team's willingness to guide, listen to feedback, and provide prompt, friendly assistance.

Support options

Email/help desk

Faqs/forum

Knowledge base

24/7 (live rep)

Chat

Phone support

Training options

Live online

Webinars

Documentation

Videos

To see what individual users say about Tiledesk's customer support, check out the review snippets below.

“My overall experience is pretty positive, I've never had problems and even when I struggled with the set-up, the customer care not only guided my buy suggested me new ways to do what I wanted, more efficiently”

Sofia B.

Marketing Specialist

“Tiledesk ensures that customers can get the best customer support services as it uses Chatbots to deliver fast replies and also automate all this whole process.”

Ronak D.

Project Sales Engineer

“The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.”