Ytel Platform Comparison

Overview

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

(25)

5

4

3

2

1

12

4

4

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
61%
would recommend this app

Pros

They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.
The reporting features in ytel are great and very helpful.
Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.

Cons

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features38
  • ACH Payment Processing
  • API
  • Activity Management
  • Answering Machine Detection
  • Automatic Call Distribution
  • CRM Integration
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Planning
  • Chat
  • Contact Database
  • Credit Card Processing
  • Custom Forms
  • Customer Database
  • Customer History
  • Electronic Payments
  • Employee Management
  • Escalation Management
  • HIPAA Compliance
  • Instant Messaging
  • Lead Capture
  • Lead Generation
  • Multi-Location
  • Performance Reports
  • Real Time Monitoring
  • Real Time Reporting
  • Recurring Billing
  • Search Functionality
  • Speech to Text
  • Status Reporting
  • Task Scheduling
  • Text to Speech

Integrations

  • Total integrations11
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation