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DialedIn CCaaS logo
4.8
155

DIaledIn was built to be the solution.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from DialedIn CCaaS users   
+15
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
Outreach logo

Outreach

4.4
291

Sales Execution Platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.1
Pros and Cons from Outreach users   
avatar
avatar
avatar
+15
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
Horrible Customer Service, if you value customer service, this is not the company for you.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.
Bugs (SO MANY) and the location is no longer available.
Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.
So far the implementation and training team have been great. The product is reliable and really helping our team work faster.
Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.
It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness.
I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence.
I love the customer support chat feature we have turned on. It makes everything so seamless if there is ever an issue or just a simple question.
This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well.
Outreach is an easy to use platform built to meet the needs of all sales teams.
Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve.
From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet.
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
Horrible Customer Service, if you value customer service, this is not the company for you.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.
Bugs (SO MANY) and the location is no longer available.
Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.
So far the implementation and training team have been great. The product is reliable and really helping our team work faster.
Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.
It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness.
I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence.
I love the customer support chat feature we have turned on. It makes everything so seamless if there is ever an issue or just a simple question.
This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well.
Outreach is an easy to use platform built to meet the needs of all sales teams.
Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve.
From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet.
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
Horrible Customer Service, if you value customer service, this is not the company for you.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.
Bugs (SO MANY) and the location is no longer available.
Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.
So far the implementation and training team have been great. The product is reliable and really helping our team work faster.
Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.
It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness.
I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence.
I love the customer support chat feature we have turned on. It makes everything so seamless if there is ever an issue or just a simple question.
This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well.
Outreach is an easy to use platform built to meet the needs of all sales teams.
Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve.
From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet.
Dialpad logo
4.3
516

Cloud communications system for enterprise businesses.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Dialpad users   
avatar
avatar
+15
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
VICIdial logo

VICIdial

4.7
259

Open source call center software with predictive dialer

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.6
Pros and Cons from VICIdial users   
avatar
avatar
avatar
+15
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
PhoneBurner logo
4.8
171

Power dialer & outbound sales acceleration software for SMBs

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from PhoneBurner users   
avatar
avatar
+15
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
Close logo
4.7
159

The all-in-one CRM for fast-growing sales teams.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Close users   
avatar
avatar
avatar
+15
I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
The only negative thing I have to say is that close.io does not work really well with HTML emails.
Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.
It was a mess!!! Now we can do everything within the app itself. No more transferring information from one source to the other.
Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.
It's missing some features that other CRMs have, especially for the price.
User-friendly, great support staff that reaches out to the user, making sure they have everything they need to be more successful.
Analytics on emails (open rates, campaigns) hard to understand. Ended up using persistIQ for this.
I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.
Nice upgrade with the html in the email function. Integration with the phone is great.
This is the best CRM for a SaaS company today. Built for hustlers by hustlers, the team is great and I look forward to their future updates.
Close has been great and their customer support is really awesome.
The higher tier plans also let you forgo a phone system in your office to make it even more cost effective. Overall the system is very easy to use and the visual layout of the platform is very nice.
Overall I would highly recommend the software to other businesses users I think it is far better than its competitors.
Great tool overall to get started for a founder with little sales experience.
Close - Great CRM for small to medium sized busniesses.
It is a solid contender and helped me be more productive with its management and workflows.
Looking back on our decision, I tend to look fondly on Close's simple and straightforward CRM capabilities.
I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
The only negative thing I have to say is that close.io does not work really well with HTML emails.
Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.
It was a mess!!! Now we can do everything within the app itself. No more transferring information from one source to the other.
Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.
It's missing some features that other CRMs have, especially for the price.
User-friendly, great support staff that reaches out to the user, making sure they have everything they need to be more successful.
Analytics on emails (open rates, campaigns) hard to understand. Ended up using persistIQ for this.
I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.
Nice upgrade with the html in the email function. Integration with the phone is great.
This is the best CRM for a SaaS company today. Built for hustlers by hustlers, the team is great and I look forward to their future updates.
Close has been great and their customer support is really awesome.
The higher tier plans also let you forgo a phone system in your office to make it even more cost effective. Overall the system is very easy to use and the visual layout of the platform is very nice.
Overall I would highly recommend the software to other businesses users I think it is far better than its competitors.
Great tool overall to get started for a founder with little sales experience.
Close - Great CRM for small to medium sized busniesses.
It is a solid contender and helped me be more productive with its management and workflows.
Looking back on our decision, I tend to look fondly on Close's simple and straightforward CRM capabilities.
I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
The only negative thing I have to say is that close.io does not work really well with HTML emails.
Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.
It was a mess!!! Now we can do everything within the app itself. No more transferring information from one source to the other.
Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.
It's missing some features that other CRMs have, especially for the price.
User-friendly, great support staff that reaches out to the user, making sure they have everything they need to be more successful.
Analytics on emails (open rates, campaigns) hard to understand. Ended up using persistIQ for this.
I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.
Nice upgrade with the html in the email function. Integration with the phone is great.
This is the best CRM for a SaaS company today. Built for hustlers by hustlers, the team is great and I look forward to their future updates.
Close has been great and their customer support is really awesome.
The higher tier plans also let you forgo a phone system in your office to make it even more cost effective. Overall the system is very easy to use and the visual layout of the platform is very nice.
Overall I would highly recommend the software to other businesses users I think it is far better than its competitors.
Great tool overall to get started for a founder with little sales experience.
Close - Great CRM for small to medium sized busniesses.
It is a solid contender and helped me be more productive with its management and workflows.
Looking back on our decision, I tend to look fondly on Close's simple and straightforward CRM capabilities.
Lusha logo
4.0
359

Sales Intelligence Platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    4.6
    Features
    4.1
    Customer support
    3.9
Pros and Cons from Lusha users   
avatar
avatar
+15
For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
Had a great experience setting it up and some good talks with CS to get more value out of it.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
Lusha fits nicely into the flow for a sales development rep like myself who uses Linkedin Sales Nav heavily in my outreach. I love that it just opens up and I can choose to unlock the contact easily.
Lack of coverage - lots of profiles they have no numbers for.
Lusha was a great compliment to tools like zoom info and seamless.ai as the phone numbers would be completely different in most cases.
A real shame, and would advise against purchasing this tool as the customer service is extremely poor too. Recommend other tools such as Swordfish.
Lusha is incredibly easy to use and has sped up my prospecting efforts massively. The integration into Salesforce is great (most of the time!) and can really help with keeping the crm tidy.
Pricing is on the higher side. Sometimes it feeds you with wrong contacts.
Emails are near perfectly correct when it does find you one on the prospect you are looking for. Very easy to use and fits in with any process you have as a business.
Lusha is an awesome tool for salespeople looking to find the emails of people they want to reach out to.
It will fetch these contact details by just clicking on the Lusha icon on the top right corner of your screen. It is very user friendly and easy to use tool.
Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
Lusha is great software we use regularly in our company to get the contact details in the recruitment industry we are into. It is really helpful and usually provides an accurate email ID.
Given the business outcome, i am comfortable spending the amount and since the usablitity is better than other available platforms and price isnt too different - i would recommend sticking to Lusha.
For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
Had a great experience setting it up and some good talks with CS to get more value out of it.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
Lusha fits nicely into the flow for a sales development rep like myself who uses Linkedin Sales Nav heavily in my outreach. I love that it just opens up and I can choose to unlock the contact easily.
Lack of coverage - lots of profiles they have no numbers for.
Lusha was a great compliment to tools like zoom info and seamless.ai as the phone numbers would be completely different in most cases.
A real shame, and would advise against purchasing this tool as the customer service is extremely poor too. Recommend other tools such as Swordfish.
Lusha is incredibly easy to use and has sped up my prospecting efforts massively. The integration into Salesforce is great (most of the time!) and can really help with keeping the crm tidy.
Pricing is on the higher side. Sometimes it feeds you with wrong contacts.
Emails are near perfectly correct when it does find you one on the prospect you are looking for. Very easy to use and fits in with any process you have as a business.
Lusha is an awesome tool for salespeople looking to find the emails of people they want to reach out to.
It will fetch these contact details by just clicking on the Lusha icon on the top right corner of your screen. It is very user friendly and easy to use tool.
Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
Lusha is great software we use regularly in our company to get the contact details in the recruitment industry we are into. It is really helpful and usually provides an accurate email ID.
Given the business outcome, i am comfortable spending the amount and since the usablitity is better than other available platforms and price isnt too different - i would recommend sticking to Lusha.
For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
Had a great experience setting it up and some good talks with CS to get more value out of it.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
Lusha fits nicely into the flow for a sales development rep like myself who uses Linkedin Sales Nav heavily in my outreach. I love that it just opens up and I can choose to unlock the contact easily.
Lack of coverage - lots of profiles they have no numbers for.
Lusha was a great compliment to tools like zoom info and seamless.ai as the phone numbers would be completely different in most cases.
A real shame, and would advise against purchasing this tool as the customer service is extremely poor too. Recommend other tools such as Swordfish.
Lusha is incredibly easy to use and has sped up my prospecting efforts massively. The integration into Salesforce is great (most of the time!) and can really help with keeping the crm tidy.
Pricing is on the higher side. Sometimes it feeds you with wrong contacts.
Emails are near perfectly correct when it does find you one on the prospect you are looking for. Very easy to use and fits in with any process you have as a business.
Lusha is an awesome tool for salespeople looking to find the emails of people they want to reach out to.
It will fetch these contact details by just clicking on the Lusha icon on the top right corner of your screen. It is very user friendly and easy to use tool.
Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
Lusha is great software we use regularly in our company to get the contact details in the recruitment industry we are into. It is really helpful and usually provides an accurate email ID.
Given the business outcome, i am comfortable spending the amount and since the usablitity is better than other available platforms and price isnt too different - i would recommend sticking to Lusha.
CallTrackingMetrics logo
4.6
126

The Only All-in-One Call Tracking & Contact Center Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.6
    Customer support
    4.5
Pros and Cons from CallTrackingMetrics users   
+15
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
RingCentral Contact Center logo
4.3
186

The Collaborative Contact Center solution from the industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.3
Pros and Cons from RingCentral Contact Center users   
+15
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
wolkvox logo
4.6
98

Communication management system for contact centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.4
Pros and Cons from wolkvox users   
+5
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
Kavkom logo
4.7
56

Predictive dialer and telephony software for telemarketers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Kavkom users   
No pros & cons found
TCN logo
4.5
53

Cloud-based call center solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.7
Pros and Cons from TCN users   
avatar
+15
The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.
Customer Service is terrible. I have had multiple breakdowns and glitches.
The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record.
A selected topic should predicate a separate list of subtopics rather than repeating all in both section. VoIP sound quality is poor.
Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on.
WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient.
They have a solution for just about everything you can think of. The pricing is good as well.
The inability to receive a message from the reps. There are times I send messages to the reps that I would like an answer immediately without having to barge.
We have used global connect, tcn purchased them and the product is great and have always rcvd excellent customer service.
I love how I can program an autodialer to communicate with my subscribers. It's easy and straightforward.
Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience.
The ability to make adjustments to many of the individual call center items myself, without needing to reach out to TCN. Assistance is generally quick and responsive.
Effective & Easy to Use Hosted Dialer with Great Support.
I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.
What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response.
Very good product and integrates with our software platform.
The support staff at TCN is amazing and are always available to assist with any problems or issues.
Worth the price for the dailer segment, adherence to compliance.
The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.
Customer Service is terrible. I have had multiple breakdowns and glitches.
The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record.
A selected topic should predicate a separate list of subtopics rather than repeating all in both section. VoIP sound quality is poor.
Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on.
WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient.
They have a solution for just about everything you can think of. The pricing is good as well.
The inability to receive a message from the reps. There are times I send messages to the reps that I would like an answer immediately without having to barge.
We have used global connect, tcn purchased them and the product is great and have always rcvd excellent customer service.
I love how I can program an autodialer to communicate with my subscribers. It's easy and straightforward.
Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience.
The ability to make adjustments to many of the individual call center items myself, without needing to reach out to TCN. Assistance is generally quick and responsive.
Effective & Easy to Use Hosted Dialer with Great Support.
I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.
What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response.
Very good product and integrates with our software platform.
The support staff at TCN is amazing and are always available to assist with any problems or issues.
Worth the price for the dailer segment, adherence to compliance.
The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.
Customer Service is terrible. I have had multiple breakdowns and glitches.
The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record.
A selected topic should predicate a separate list of subtopics rather than repeating all in both section. VoIP sound quality is poor.
Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on.
WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient.
They have a solution for just about everything you can think of. The pricing is good as well.
The inability to receive a message from the reps. There are times I send messages to the reps that I would like an answer immediately without having to barge.
We have used global connect, tcn purchased them and the product is great and have always rcvd excellent customer service.
I love how I can program an autodialer to communicate with my subscribers. It's easy and straightforward.
Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience.
The ability to make adjustments to many of the individual call center items myself, without needing to reach out to TCN. Assistance is generally quick and responsive.
Effective & Easy to Use Hosted Dialer with Great Support.
I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.
What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response.
Very good product and integrates with our software platform.
The support staff at TCN is amazing and are always available to assist with any problems or issues.
Worth the price for the dailer segment, adherence to compliance.
CallHub logo
4.2
73

The best all-in-one campaigning and organizing platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.0
Pros and Cons from CallHub users   
avatar
avatar
avatar
+15
I'd gladly love to contribute my "2 cents. A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together.
That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.
This is very user friendly and very much suitable for mudium and small companies and also customer support is great.
In the middle of a campaign it took more than 20 minutes to connect a call or wouldn't connect at all. The issues persisted enough that we had to abandon using Callhub for our campaign.
Nationbuilder integration is awesome, particularly for SMS and for making calls to recruit volunteers. The development team is very responsive to questions and feature requests, too.
Their front line agents do not have the technical capacity to fix most problems.
Once it has the contacts in it, it is pretty easy to use. And the speed with which it gets the message out is great.
ALL the errors must be published on the blog also.
I liked the ability to have volunteers use the software online, without having to use their personal cel phones, and I LOVED that it showed the campaign phone number on call display.
I like that it is easy to use the site. It is user-friendly, and the customer support is great.
Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach.
CallHub has been investing in a better user experience and we've noticed. It's been pretty easy for us to quickly send sms campaigns around product announcements and other important updates.
Great to be able to work so closely with the dev team and have them be so responsive to feature requests and bug reports. We were able to end up with the product we needed.
I love that it integrates with Salesforce. Adds another layer of follow-up with targeting outreach to your efforts.
Ease of use and customer support. Call clarity is of uptmost importance to us.
This has made campaigning easier. Encourage people to consider this product.
We trained over 20 call center agents on CallHub in less than 90 minutes. The user interface is very intuitive and it is very easy to setup and understand.
You get what you pay for. This is an inexpensive investment which may be good for temporary use, such as a political campaign.
I'd gladly love to contribute my "2 cents. A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together.
That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.
This is very user friendly and very much suitable for mudium and small companies and also customer support is great.
In the middle of a campaign it took more than 20 minutes to connect a call or wouldn't connect at all. The issues persisted enough that we had to abandon using Callhub for our campaign.
Nationbuilder integration is awesome, particularly for SMS and for making calls to recruit volunteers. The development team is very responsive to questions and feature requests, too.
Their front line agents do not have the technical capacity to fix most problems.
Once it has the contacts in it, it is pretty easy to use. And the speed with which it gets the message out is great.
ALL the errors must be published on the blog also.
I liked the ability to have volunteers use the software online, without having to use their personal cel phones, and I LOVED that it showed the campaign phone number on call display.
I like that it is easy to use the site. It is user-friendly, and the customer support is great.
Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach.
CallHub has been investing in a better user experience and we've noticed. It's been pretty easy for us to quickly send sms campaigns around product announcements and other important updates.
Great to be able to work so closely with the dev team and have them be so responsive to feature requests and bug reports. We were able to end up with the product we needed.
I love that it integrates with Salesforce. Adds another layer of follow-up with targeting outreach to your efforts.
Ease of use and customer support. Call clarity is of uptmost importance to us.
This has made campaigning easier. Encourage people to consider this product.
We trained over 20 call center agents on CallHub in less than 90 minutes. The user interface is very intuitive and it is very easy to setup and understand.
You get what you pay for. This is an inexpensive investment which may be good for temporary use, such as a political campaign.
I'd gladly love to contribute my "2 cents. A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together.
That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.
This is very user friendly and very much suitable for mudium and small companies and also customer support is great.
In the middle of a campaign it took more than 20 minutes to connect a call or wouldn't connect at all. The issues persisted enough that we had to abandon using Callhub for our campaign.
Nationbuilder integration is awesome, particularly for SMS and for making calls to recruit volunteers. The development team is very responsive to questions and feature requests, too.
Their front line agents do not have the technical capacity to fix most problems.
Once it has the contacts in it, it is pretty easy to use. And the speed with which it gets the message out is great.
ALL the errors must be published on the blog also.
I liked the ability to have volunteers use the software online, without having to use their personal cel phones, and I LOVED that it showed the campaign phone number on call display.
I like that it is easy to use the site. It is user-friendly, and the customer support is great.
Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach.
CallHub has been investing in a better user experience and we've noticed. It's been pretty easy for us to quickly send sms campaigns around product announcements and other important updates.
Great to be able to work so closely with the dev team and have them be so responsive to feature requests and bug reports. We were able to end up with the product we needed.
I love that it integrates with Salesforce. Adds another layer of follow-up with targeting outreach to your efforts.
Ease of use and customer support. Call clarity is of uptmost importance to us.
This has made campaigning easier. Encourage people to consider this product.
We trained over 20 call center agents on CallHub in less than 90 minutes. The user interface is very intuitive and it is very easy to setup and understand.
You get what you pay for. This is an inexpensive investment which may be good for temporary use, such as a political campaign.
Dolphin Power Dialer logo
4.4
46

Predictive dialer for call centers & telemarketing industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Dolphin Power Dialer users   
+13
I heard about the Dolphin and tested it for a week and was amazed at how many more people we reached. It is a wonderful tool and all of my agents now have their own account.
Cons- I would give 5 stars but I need to be able to text my customers as well. Some times I have trouble mapping things so that the cell phone number comes up first and not a work number.
I am not very computer literate, however I was able to navigate through the Dolphin with awesome customer support. And there are video tutorials that I found to be very useful.
You need to get more deals than use this sales war machine.
The Dolphin software is great because it is user friendly as well affordable. It does everything I need it to do to help my business thrive/grow.
And updating the phone list in the program is difficult.
The software is great but I love the support team the most. Fast and friendly which goes a long way.
The only criticism would be that the software looks slightly dated, but it doesn't take away from the function or professionalism at all. I have 7 Dolphin accounts and I plan to add more shortly.
Excellent overall performance. Their customer support is excellent, product is easy to use, and they have multi-level software solutions for maximum value for money results.
I've used the service for about 4 yrs and love the ease of making calls. Customer support is great, quick and always solves any issue.
Using Dolphin Dialer, it has helped in so many ways and increase sales and productivity. Easy to use, great technical support and customer service, and great personalities.
I would certainly recommend this company to friends for their business use. The Dolphin team are superb.
Dolphin is quite simple, very modular/customizable, and powerful. Good price to include the VoIP client as well; it's a solid all-in-one package.
I love the highlight and call feature plus the ability to drop voicemails is such a time saver.
It is a cost effective way to do what I need to do. The email functionality is great for saving time.
I'm a insurance Broker works great to contact new customers. Great telemarketing tool for my telemarketer.
I heard about the Dolphin and tested it for a week and was amazed at how many more people we reached. It is a wonderful tool and all of my agents now have their own account.
Cons- I would give 5 stars but I need to be able to text my customers as well. Some times I have trouble mapping things so that the cell phone number comes up first and not a work number.
I am not very computer literate, however I was able to navigate through the Dolphin with awesome customer support. And there are video tutorials that I found to be very useful.
You need to get more deals than use this sales war machine.
The Dolphin software is great because it is user friendly as well affordable. It does everything I need it to do to help my business thrive/grow.
And updating the phone list in the program is difficult.
The software is great but I love the support team the most. Fast and friendly which goes a long way.
The only criticism would be that the software looks slightly dated, but it doesn't take away from the function or professionalism at all. I have 7 Dolphin accounts and I plan to add more shortly.
Excellent overall performance. Their customer support is excellent, product is easy to use, and they have multi-level software solutions for maximum value for money results.
I've used the service for about 4 yrs and love the ease of making calls. Customer support is great, quick and always solves any issue.
Using Dolphin Dialer, it has helped in so many ways and increase sales and productivity. Easy to use, great technical support and customer service, and great personalities.
I would certainly recommend this company to friends for their business use. The Dolphin team are superb.
Dolphin is quite simple, very modular/customizable, and powerful. Good price to include the VoIP client as well; it's a solid all-in-one package.
I love the highlight and call feature plus the ability to drop voicemails is such a time saver.
It is a cost effective way to do what I need to do. The email functionality is great for saving time.
I'm a insurance Broker works great to contact new customers. Great telemarketing tool for my telemarketer.
I heard about the Dolphin and tested it for a week and was amazed at how many more people we reached. It is a wonderful tool and all of my agents now have their own account.
Cons- I would give 5 stars but I need to be able to text my customers as well. Some times I have trouble mapping things so that the cell phone number comes up first and not a work number.
I am not very computer literate, however I was able to navigate through the Dolphin with awesome customer support. And there are video tutorials that I found to be very useful.
You need to get more deals than use this sales war machine.
The Dolphin software is great because it is user friendly as well affordable. It does everything I need it to do to help my business thrive/grow.
And updating the phone list in the program is difficult.
The software is great but I love the support team the most. Fast and friendly which goes a long way.
The only criticism would be that the software looks slightly dated, but it doesn't take away from the function or professionalism at all. I have 7 Dolphin accounts and I plan to add more shortly.
Excellent overall performance. Their customer support is excellent, product is easy to use, and they have multi-level software solutions for maximum value for money results.
I've used the service for about 4 yrs and love the ease of making calls. Customer support is great, quick and always solves any issue.
Using Dolphin Dialer, it has helped in so many ways and increase sales and productivity. Easy to use, great technical support and customer service, and great personalities.
I would certainly recommend this company to friends for their business use. The Dolphin team are superb.
Dolphin is quite simple, very modular/customizable, and powerful. Good price to include the VoIP client as well; it's a solid all-in-one package.
I love the highlight and call feature plus the ability to drop voicemails is such a time saver.
It is a cost effective way to do what I need to do. The email functionality is great for saving time.
I'm a insurance Broker works great to contact new customers. Great telemarketing tool for my telemarketer.
Call Logic logo
4.6
34

Auto-dialing solution for businesses of all sizes

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.8
Pros and Cons from Call Logic users   
+13
Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started.
If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.
The support and training have been excellent and very responsive.
Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds.
Customer support representative is the BEST. She goes above and beyond to help.
Sometimes it moves too fast for me. I'm not done taking notes and I forget to click pause.
I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system.
The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.
I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.
Call Logic is a powerful tool that will help grow your business.
The package that includes the free Cole Xdates but the ease of use is definitely up there too.
I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer.
Very efficient and easy to use. I like how it seperates cell phones.
I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block.
The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.
It's a very reasonably priced tool that's easy to use.
Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started.
If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.
The support and training have been excellent and very responsive.
Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds.
Customer support representative is the BEST. She goes above and beyond to help.
Sometimes it moves too fast for me. I'm not done taking notes and I forget to click pause.
I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system.
The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.
I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.
Call Logic is a powerful tool that will help grow your business.
The package that includes the free Cole Xdates but the ease of use is definitely up there too.
I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer.
Very efficient and easy to use. I like how it seperates cell phones.
I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block.
The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.
It's a very reasonably priced tool that's easy to use.
Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started.
If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.
The support and training have been excellent and very responsive.
Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds.
Customer support representative is the BEST. She goes above and beyond to help.
Sometimes it moves too fast for me. I'm not done taking notes and I forget to click pause.
I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system.
The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.
I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.
Call Logic is a powerful tool that will help grow your business.
The package that includes the free Cole Xdates but the ease of use is definitely up there too.
I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer.
Very efficient and easy to use. I like how it seperates cell phones.
I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block.
The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.
It's a very reasonably priced tool that's easy to use.
Aloware logo
4.4
31

so much more than just a sales dialer

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Aloware users   
avatar
avatar
+11
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
It is an awesome thing using this software. I would recommend this to all to use it.
If I have problems, i am contacted quickly and the problem is efficiently solved.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.
I haven't try the crm, there is not much that I don't like.
Excellent for small and medium scale businesses. Easy CRM integration with most of the leading CRM softwares.
Upload templates became difficult on certain computer.
Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.
Easy to use and love how it shows patients names when calling.
A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs.
Great customer service during my learning curve.
Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
These integrations were a key feature for us. The software is easy to use, and scales well with our business.
Vocalcom Hermes360 logo
4.9
17

Omnichannel contact center solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.9
Pros and Cons from Vocalcom Hermes360 users   
No pros & cons found
Dialfire logo
4.7
18

Cloud-based outbound call center software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.9
Pros and Cons from Dialfire users   
avatar
avatar
+11
What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.
Creating and launching call center to rollup up on our leads and sales is an intimidating task.
A stable, growing and functional with a great support.
There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection.
Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT.
Slightly more expensive impulse fees than other CRM's, however no licence fee.
Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world.
Nothing special, sometimes in campaigns with more than 10 million data a little slow querys.
With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort.
Dialfire is a great callcenter platform, that can be set up really quickly and easily.
Overall things have gone well and I feel this will be a benefit as we learn more.
Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away.
Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.
Very easy and smart to handle cloud dialer with cheap prices.
What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.
Creating and launching call center to rollup up on our leads and sales is an intimidating task.
A stable, growing and functional with a great support.
There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection.
Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT.
Slightly more expensive impulse fees than other CRM's, however no licence fee.
Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world.
Nothing special, sometimes in campaigns with more than 10 million data a little slow querys.
With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort.
Dialfire is a great callcenter platform, that can be set up really quickly and easily.
Overall things have gone well and I feel this will be a benefit as we learn more.
Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away.
Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.
Very easy and smart to handle cloud dialer with cheap prices.
What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.
Creating and launching call center to rollup up on our leads and sales is an intimidating task.
A stable, growing and functional with a great support.
There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection.
Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT.
Slightly more expensive impulse fees than other CRM's, however no licence fee.
Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world.
Nothing special, sometimes in campaigns with more than 10 million data a little slow querys.
With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort.
Dialfire is a great callcenter platform, that can be set up really quickly and easily.
Overall things have gone well and I feel this will be a benefit as we learn more.
Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away.
Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.
Very easy and smart to handle cloud dialer with cheap prices.
SpitFire logo
4.6
22

Web-based predictive dialer software for call centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from SpitFire users   
+13
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Thank you for such a comprehensive system that is extremely easy to use.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.
Either way, I had to PAY AGAIN, and AGAIN, it still did not work.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Spitfire has helped make our phone room run to the best of its ability.
Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
Easy to setup and configure. Scalable to increase as our business grows.
Love Spitfire with some minor connection issues & learning curve.
Sales Sling logo
4.4
24

Cloud based auto dialer & lead management platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.4
Pros and Cons from Sales Sling users   
avatar
avatar
avatar
+11
The system structure and functionalities are superb. And the tech support team is always very helpful.
Can't think of anything about Sales Sling that's negative.
We never had such a good all in one software that basically runs our call center. Its ease could be taught to anyone and its great that we can monitor and step in on calls too right from our own desk.
Filtering and doing specific searches can be more difficult to navigate.
The function ability and ease of use is incredible never though it could be so easy. The monitoring is probably the best though.
It is very plain, and it is hard to see the small and inconspicuous buttons sometimes.
The staff at Sales Sling are friendly and helpful, and were always prompt and courteous when we needed support or had questions.
The only thing i don't like is when you have two windows open it wont let you use the soft phone. Then you have to close out the windows hit shift+ F5 and re-sign in.
Ability to make calls extremely fast with one touch dialing and one button logging. There is a lot to love about this CRM if you need your people to make calls at a rapid pace.
The software is user friendly and easy to train your CSR on.
They know and get support tickets done super quick. They are also always on top of their game on updates and knowing whats wrong as soon as it occurs.
Much easier to use then sales force. I truly like that it has an integrated phone and can be used as a dialer.
The system is very simple to use and is pretty self explanatory.
It was pretty Easy to use. Some areas were a little bit more difficult to navigate and require more time t learn.
The system structure and functionalities are superb. And the tech support team is always very helpful.
Can't think of anything about Sales Sling that's negative.
We never had such a good all in one software that basically runs our call center. Its ease could be taught to anyone and its great that we can monitor and step in on calls too right from our own desk.
Filtering and doing specific searches can be more difficult to navigate.
The function ability and ease of use is incredible never though it could be so easy. The monitoring is probably the best though.
It is very plain, and it is hard to see the small and inconspicuous buttons sometimes.
The staff at Sales Sling are friendly and helpful, and were always prompt and courteous when we needed support or had questions.
The only thing i don't like is when you have two windows open it wont let you use the soft phone. Then you have to close out the windows hit shift+ F5 and re-sign in.
Ability to make calls extremely fast with one touch dialing and one button logging. There is a lot to love about this CRM if you need your people to make calls at a rapid pace.
The software is user friendly and easy to train your CSR on.
They know and get support tickets done super quick. They are also always on top of their game on updates and knowing whats wrong as soon as it occurs.
Much easier to use then sales force. I truly like that it has an integrated phone and can be used as a dialer.
The system is very simple to use and is pretty self explanatory.
It was pretty Easy to use. Some areas were a little bit more difficult to navigate and require more time t learn.
The system structure and functionalities are superb. And the tech support team is always very helpful.
Can't think of anything about Sales Sling that's negative.
We never had such a good all in one software that basically runs our call center. Its ease could be taught to anyone and its great that we can monitor and step in on calls too right from our own desk.
Filtering and doing specific searches can be more difficult to navigate.
The function ability and ease of use is incredible never though it could be so easy. The monitoring is probably the best though.
It is very plain, and it is hard to see the small and inconspicuous buttons sometimes.
The staff at Sales Sling are friendly and helpful, and were always prompt and courteous when we needed support or had questions.
The only thing i don't like is when you have two windows open it wont let you use the soft phone. Then you have to close out the windows hit shift+ F5 and re-sign in.
Ability to make calls extremely fast with one touch dialing and one button logging. There is a lot to love about this CRM if you need your people to make calls at a rapid pace.
The software is user friendly and easy to train your CSR on.
They know and get support tickets done super quick. They are also always on top of their game on updates and knowing whats wrong as soon as it occurs.
Much easier to use then sales force. I truly like that it has an integrated phone and can be used as a dialer.
The system is very simple to use and is pretty self explanatory.
It was pretty Easy to use. Some areas were a little bit more difficult to navigate and require more time t learn.
PIMS Dialer logo
4.5
21

Predictive dialer software for enterprise call centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.6
Pros and Cons from PIMS Dialer users   
avatar
+10
It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific.
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.
Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.
By far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use.
Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit.
We love the dialer and the value is great. Would recommend others to try the service.
The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.
User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.
An amazing team over at Pimsware. I highly recommend their product.
I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.
The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific.
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.
Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.
By far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use.
Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit.
We love the dialer and the value is great. Would recommend others to try the service.
The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.
User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.
An amazing team over at Pimsware. I highly recommend their product.
I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.
The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific.
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.
Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri. Great company, great service and unmatched value for the money.
By far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use.
Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit.
We love the dialer and the value is great. Would recommend others to try the service.
The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.
User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.
An amazing team over at Pimsware. I highly recommend their product.
I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.
The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
MegaDialer logo
4.9
11

Call center solution for streamlining virtual telephony

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    4.8
    Customer support
    5.0
Pros and Cons from MegaDialer users   
No pros & cons found
FrontSpin logo
4.2
24

Inside Sales Communication Platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    3.8
    Customer support
    4.6
Pros and Cons from FrontSpin users   
avatar
avatar
avatar
+11
Absolute best dialer on the market, if you want your inside salespeople to call quickly and seamlessly this is the best tool for the job. Easy integration, and customization.
Lack of intuitiveness, bugs, and overall garbage platform.
I recently armed myself with FrontSpin to accelerate my new business development efforts, and I'm finding it to be an excellent outreach platform.
You are able to track opened emails, but you can only view the last 30 so its a waste if you do a drip campaign.
I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects.
Frontspin suffers from the same issues as of SalesForce, but has less integrations.
Overall for the price point and the features of the power dialer experience has been positive. If you are call heavy company and your target audience doesn’t use email heavily this is the best set up.
Difficult to pull specific details on call metrics. For example if you want to pull list of the phone numbers you dialed that day you can’t, you can only see the the call total.
My team's number of connects with prospects have increased almost 3 times compared to the old solution used. We will never go back to the old solutions.
I don't like that you can't schedule emails to go out in the future. The reporting is also lacking.
We have been able to get close to goal using FrontSpin, the reporting is a good feature for providing accurate information back to our clients.
Does what it says it does & is worth the cost compared to other CRMs if your sales cycle is extremely cookie cutter and transactional.
Any sales tool that enables me to engage 100's of contacts w/ minimal effort is extremely high value.
Front spin is user friendly. It really requires no training to teach someone how to use.
Absolute best dialer on the market, if you want your inside salespeople to call quickly and seamlessly this is the best tool for the job. Easy integration, and customization.
Lack of intuitiveness, bugs, and overall garbage platform.
I recently armed myself with FrontSpin to accelerate my new business development efforts, and I'm finding it to be an excellent outreach platform.
You are able to track opened emails, but you can only view the last 30 so its a waste if you do a drip campaign.
I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects.
Frontspin suffers from the same issues as of SalesForce, but has less integrations.
Overall for the price point and the features of the power dialer experience has been positive. If you are call heavy company and your target audience doesn’t use email heavily this is the best set up.
Difficult to pull specific details on call metrics. For example if you want to pull list of the phone numbers you dialed that day you can’t, you can only see the the call total.
My team's number of connects with prospects have increased almost 3 times compared to the old solution used. We will never go back to the old solutions.
I don't like that you can't schedule emails to go out in the future. The reporting is also lacking.
We have been able to get close to goal using FrontSpin, the reporting is a good feature for providing accurate information back to our clients.
Does what it says it does & is worth the cost compared to other CRMs if your sales cycle is extremely cookie cutter and transactional.
Any sales tool that enables me to engage 100's of contacts w/ minimal effort is extremely high value.
Front spin is user friendly. It really requires no training to teach someone how to use.
Absolute best dialer on the market, if you want your inside salespeople to call quickly and seamlessly this is the best tool for the job. Easy integration, and customization.
Lack of intuitiveness, bugs, and overall garbage platform.
I recently armed myself with FrontSpin to accelerate my new business development efforts, and I'm finding it to be an excellent outreach platform.
You are able to track opened emails, but you can only view the last 30 so its a waste if you do a drip campaign.
I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects.
Frontspin suffers from the same issues as of SalesForce, but has less integrations.
Overall for the price point and the features of the power dialer experience has been positive. If you are call heavy company and your target audience doesn’t use email heavily this is the best set up.
Difficult to pull specific details on call metrics. For example if you want to pull list of the phone numbers you dialed that day you can’t, you can only see the the call total.
My team's number of connects with prospects have increased almost 3 times compared to the old solution used. We will never go back to the old solutions.
I don't like that you can't schedule emails to go out in the future. The reporting is also lacking.
We have been able to get close to goal using FrontSpin, the reporting is a good feature for providing accurate information back to our clients.
Does what it says it does & is worth the cost compared to other CRMs if your sales cycle is extremely cookie cutter and transactional.
Any sales tool that enables me to engage 100's of contacts w/ minimal effort is extremely high value.
Front spin is user friendly. It really requires no training to teach someone how to use.
T-Max Predictive Dialer logo
5.0
10

Web-based predictive dialer for efficient outbound calling

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    5.0
    Features
    4.9
    Customer support
    4.8
Pros and Cons from T-Max Predictive Dialer users   
No pros & cons found
Amazon Connect logo
4.4
17

Scalable Omnichannel Contact Center Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Amazon Connect users   
+9
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
Sometimes, calls would drop, which could be frustrating for us and our clients.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
This is a fantastic app for use in a call center environment.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.
I use this app, daily, at my work. I answer phones in an online call center environment & it works wonderfully for both answering & transferring phone calls.
I'm not sure whether this is Amazon Connect or VIOP diallers in general, but we get quite a few connection errors.
Easy to use once you figure out the features. Ability to view queues, track calls and agents.
Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center.
The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.
There is already a lot of overwhelming information we give them so having software as easy to use as this was so helpful.
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
Sometimes, calls would drop, which could be frustrating for us and our clients.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
This is a fantastic app for use in a call center environment.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.
I use this app, daily, at my work. I answer phones in an online call center environment & it works wonderfully for both answering & transferring phone calls.
I'm not sure whether this is Amazon Connect or VIOP diallers in general, but we get quite a few connection errors.
Easy to use once you figure out the features. Ability to view queues, track calls and agents.
Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center.
The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.
There is already a lot of overwhelming information we give them so having software as easy to use as this was so helpful.
I think Amazon Connect is good as a phone tree, especially if you need any kind of automatons built in.
Sometimes, calls would drop, which could be frustrating for us and our clients.
Asking callers for info, parsing it through chatbots, routing speech into code to handle some sort of logic, things like that. I also think AC is good for speech and call tree analysis.
A lot of the features we required could not be handled, such as voicemails and recorded statements. Additionally, we had problems with connectivity and reliability which frustrated our users.
This is a fantastic app for use in a call center environment.
It can be a bit annoying. The advice/solutions from Amazon and the internet in general are quite flakey.
I use this app, daily, at my work. I answer phones in an online call center environment & it works wonderfully for both answering & transferring phone calls.
I'm not sure whether this is Amazon Connect or VIOP diallers in general, but we get quite a few connection errors.
Easy to use once you figure out the features. Ability to view queues, track calls and agents.
Amazon Connect was super convenient for teaching many high school and college students the ropes of working in a call center.
The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls.
There is already a lot of overwhelming information we give them so having software as easy to use as this was so helpful.