Dialfire Pricing, Features, Reviews & Comparison of Alternatives

Pros
It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.

Cons
0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

Rating breakdown

Pros
Features, ease, and support... it does everything we would need and more.

Cons
There is a learning curve... but it is a powerful software to learn.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The solution is easy to implement and works well on our systems. The support is very easy to reach and always competent.

Cons
The documentation and manuals are good and up-to-date, but could be a bit more extensive at one point or another.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The handling of the dialer is very smart and easy. Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world. Recommendable for most of the callcentres.

Cons
Nothing special, sometimes in campaigns with more than 10 million data a little slow querys. Not very disturbing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We used Dialfire to run a few telemarketing campaigns. It was very easy to set up and have it running within less than an hour. Great customer support. Easy to top us as they accept CC's, some other CRM's don't, which make it difficult to start of a campaign quickly. They don't charge licence or admin fees, the only fees is the telecom/impulse per minute. Good statistics for a free software. Multiple dialing options. A lifesaver.

Cons
Slightly more expensive impulse fees than other CRM's, however no licence fee.

Rating breakdown

Likelihood to recommend: 9/10