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Dialfire
4.8
(16)

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Cloud-based outbound call center software

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(2)

Dialfire Pricing, Features, Reviews and Alternatives

Dialfire product overview

What is Dialfire?

Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, real-time analytics, call monitoring and recording, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base

Training options

Documentation
Live Online

Dialfire pricing information

Value for money

4.8

/5

16

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dialfire features

Functionality

4.6

/5

16

Total features

67

9 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Reporting & Statistics
Activity Dashboard
Contact Management
Call Recording
Real Time Reporting

Functionality contenders

Dialfire users reviews

Overall Rating

4.8

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

12

4

0

0

0

Pros
What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.
A stable, growing and functional with a great support.
Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT.
Cons
Creating and launching call center to rollup up on our leads and sales is an intimidating task.
There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection.
Slightly more expensive impulse fees than other CRM's, however no licence fee.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful and support is very helpful to setup.

Reviewed 4 years ago

Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.

Pros

Features, ease, and support... it does everything we would need and more.

Cons

There is a learning curve... but it is a powerful software to learn.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dialfire is a great callcenter platform, that can be set up really quickly and easily.

Reviewed 5 years ago
Pros

It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.

Cons

0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Remotodojo on Dialfire

Reviewed a month ago

It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.

Pros

There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money.

Cons

There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Teylor

Reviewed 4 months ago

Super Support

Pros

Preis-Leistung, Support, Nutzungsmöglichkeiten der Steuerung von Kampagnen

Cons

anfängliche Probleme mit Schnittstellen zu anderen Programmen / Software

Showing original review in German. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LA Qualité du Support et le Service Client sont tout simplement Exceptionnel

Reviewed 4 months ago

Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire.

Pros

la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail.

Cons

l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés.

Showing original review in French. See translation

Dialfire FAQs and common questions

Q. What type of pricing plans does Dialfire offer?

Dialfire has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Dialfire?

Dialfire has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Dialfire support?

Dialfire supports the following languages:
English, French, German, Portuguese, Spanish


Q. Does Dialfire offer an API?

Yes, Dialfire has an API available for use.


Q. What other apps does Dialfire integrate with?

Dialfire integrates with the following applications:
Zoho CRM, Zapier, Pipedrive, HubSpot CRM


Q. What level of support does Dialfire offer?

Dialfire offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

Common Dialfire comparisons

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