Dialfire Pricing, Features, Reviews & Comparison of Alternatives

Dialfire

Cloud-based outbound call center software

4.83/5 (6 reviews)

Dialfire overview

Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, real-time analytics, call monitoring and recording, and more.

Preview and predictive dialing tools enable agents to prepare for upcoming conversations, as well as automate simultaneous calls. Dialfire allows users to prioritize contacts based on any type of freely defined criteria, and decide how they display their caller ID, whether that is no caller ID, one caller ID for the entire company, or a different caller ID for each campaign. Users can manage inbound calls with call blending technology. An overflow-team helps users manage inbound calls during busy or peak times.

Dialfire enables users to create custom campaigns with an unlimited number of data fields and a fully customizable agent screen with drag-and-drop functionality. Users can set up multiple campaigns, as well as multi-step campaigns. Real-time analytics give users valuable insight into campaign performance. Call monitoring and recording tools allow users to listen silently to ongoing calls, plus record call conversations. Secure data and voice encryption technology ensures sensitive data is backed-up and managed securely.
www.dialfire.com

Pricing

Starting from
€15
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 5 other markets, Europe, Germany, Latin America, Mexico, Middle-East and Africa

Supported languages

English, French, German, Portuguese, Spanish
Dialfire screenshot: Dialfire: Guidelineswww.dialfire.com - Instant Outbound Call CenterDialfire screenshot: Dialfire: Contact, event & calendar managementDialfire screenshot: Dialfire: PreferencesDialfire screenshot: Dialfire: Task managementDialfire screenshot: Dialfire: Activity Dashboard

Dialfire reviews

Excellent
5

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.8
  5.0
  4.8
Anonymous

Dialfire is a great callcenter platform, that can be set up really quickly and easily.

Used daily for 1-2 years
Reviewed 2017-11-08
Review Source: Capterra

Pros
It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.

Cons
0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jacob Hiller

Powerful and support is very helpful to setup.

Used daily for 1-2 years
Reviewed 2019-01-07
Review Source: Capterra

Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.

Pros
Features, ease, and support... it does everything we would need and more.

Cons
There is a learning curve... but it is a powerful software to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin Barnack

A comprehensive solution at scalable costs

Used daily for 2+ years
Reviewed 2017-11-08
Review Source: Capterra

With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort.

Pros
The solution is easy to implement and works well on our systems. The support is very easy to reach and always competent.

Cons
The documentation and manuals are good and up-to-date, but could be a bit more extensive at one point or another.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benedikt Martens

Very easy and smart to handle cloud dialer with cheap prices.

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

Pros
The handling of the dialer is very smart and easy. Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world. Recommendable for most of the callcentres.

Cons
Nothing special, sometimes in campaigns with more than 10 million data a little slow querys. Not very disturbing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bojan Goljevscek

Great software for small campaigns, easy to set up and run

Used daily for less than 6 months
Reviewed 2018-08-17
Review Source: Capterra

Pros
We used Dialfire to run a few telemarketing campaigns. It was very easy to set up and have it running within less than an hour. Great customer support. Easy to top us as they accept CC's, some other CRM's don't, which make it difficult to start of a campaign quickly. They don't charge licence or admin fees, the only fees is the telecom/impulse per minute. Good statistics for a free software. Multiple dialing options. A lifesaver.

Cons
Slightly more expensive impulse fees than other CRM's, however no licence fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dialfire pricing

Starting from
€15
Pricing options
Free trial
Subscription
View Pricing Plans

Basic: €15/month
Advanced: €20/month
Professional: €25/month
Enterprise: €30/month

Dialfire features

API
Activity Dashboard
Call Monitoring
Call Recording
Call Transfer
Caller ID
Real Time Analytics
Real Time Reporting
Reporting & Statistics
Third Party Integration

Automatic Notifications (66 other apps)
CRM Integration (74 other apps)
Call Reporting (63 other apps)
Call Routing (79 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Additional information for Dialfire

Key features of Dialfire

  • Blended Call Center
  • Call Logging
  • Computer Telephony Integration
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Quality Management
  • Queue Management
  • Reporting/Analytics
  • Workforce Management
View All Features