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Cloud-based outbound call center software
Dialfire Pricing, Features, Reviews and Alternatives
Dialfire product overview
What is Dialfire?
Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, real-time analytics, call monitoring and recording, and more.
Typical customers
Platforms supported
Support options
Training options
Dialfire pricing information
Value for money
4.8
/5
16
Starting from
No pricing info
Pricing options
Value for money contenders
Dialfire features
Functionality
4.6
/5
16
Total features
67
9 categories
Most valued features by users
Functionality contenders
Dialfire users reviews
Overall Rating
4.8
/5
16
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
12
4
0
0
0
Jacob H.
Bojan G.
Overall rating contenders
Jacob H.
Verified reviewer
Consumer Services, 1-10 employees
Used daily for 1-2 years
Review source
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Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.
Features, ease, and support... it does everything we would need and more.
There is a learning curve... but it is a powerful software to learn.
Anonymous Reviewer
Verified reviewer
Used daily for 1-2 years
Review source
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It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.
0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.
Cliff Ian M.
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 6 months
Review source
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It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.
There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money.
There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker.
Patricia H.
Financial Services, 11-50 employees
Used daily for 6-12 months
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Super Support
Preis-Leistung, Support, Nutzungsmöglichkeiten der Steuerung von Kampagnen
anfängliche Probleme mit Schnittstellen zu anderen Programmen / Software
Showing original review in German. See translation
José C.
Outsourcing/Offshoring, 11-50 employees
Used daily for 2+ years
Review source
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Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire.
la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail.
l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés.
Showing original review in French. See translation
Dialfire FAQs and common questions
Q. What type of pricing plans does Dialfire offer?
Dialfire has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Dialfire?
Dialfire has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Dialfire support?
Dialfire supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does Dialfire offer an API?
Yes, Dialfire has an API available for use.
Q. What other apps does Dialfire integrate with?
Dialfire integrates with the following applications:
Zoho CRM, Zapier, Pipedrive, HubSpot CRM
Q. What level of support does Dialfire offer?
Dialfire offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
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