App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

AppBase DCM & BPM Platform

AI supported low-code platform for case management solutions

Table of Contents

AppBase DCM & BPM Platform - 2026 Pricing, Features, Reviews & Alternatives

Name: AppBase DCM & BPM Platform
Rating: 5 (3 reviews)

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

AppBase DCM & BPM Platform overview

What is AppBase DCM & BPM Platform?

Eccentex delivers user-friendly experiences for both process designers and end users across dynamic case management and business process automation solutions that can be easily developed and deployed without IT involvement. Customers of all sizes across all industries can modernize their customer service, journey orchestration and back-office automation in as little as 90 days.

Eccentex excels with enterprise clients with flexible, easy to deploy, and low maintenance solutions that deliver agility and scalability across various industries and use-cases. Eccentex AI services helps customers to achieve customer experience and operational efficiency simultaneously.

Key benefits of using AppBase DCM & BPM Platform

Eccentex AppBase platform unifies all your customer service data, workflows and teams onto a single platform. This ensures conversations are effortless by giving agents more context and automation at every step of the customer’s journey.

Companies around the world rely on Eccentex AppBase Platform for their Case Management and Process Automation needs, including:

Generative AI: Create, deploy, and modify applications without the need for IT support. Use intuitive no-code builders and visual designers, powered by Eccentex AI services, to automate any business processes.

Advanced Email Automation: Capture, triage, and automate large volumes of emails across all your brands and languages. Intelligently route emails to the right teams, freeing up employees to focus on more complex tasks. It provides an intuitive interface to preview, transfer, email-to-case, threading and more. Datasheet here.

360-Degree Customer View: An Operational CRM system that gives agents a 360-degree view of customer. Consolidate customer data from self-service to front and back office applications that are intelligently presented to agents on a single screen – highlighting information and actions most relevant to the customer’s journey.

Unify Knowledge Sources: Equip customers and front-office agents with a relevant up-to-date Smart Knowledge Base that can be shared across cooperating teams. Guide back-office users through complex case-related actions and transactions.

Starting price

40per user /
per month

Alternatives

with better value for money

AppBase DCM & BPM Platform’s user interface

Ease of use rating:

5.0

(3)

AppBase DCM & BPM Platform reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

AppBase DCM & BPM Platform's key features

Most critical features, based on insights from AppBase DCM & BPM Platform users:

Contact management

5.0

(2)

Task management

5.0

(2)

Workflow configuration

5.0

(1)

Support ticket management

5.0

(1)

Contact database

5.0

(1)

All AppBase DCM & BPM Platform features

Features rating:

4.7

(3)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

(0)

AI-assisted development

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

Analytics

(0)

API

(0)

Application management

(0)

Approval process control

(0)

Archiving & retention

(0)

Asset lifecycle management

(0)

Assignment management

(0)

Audit management

(0)

Audit trail

(0)

Automated routing

(0)

Benchmarking

(0)

Billing & invoicing

(0)

Budgeting/Forecasting

(0)

Business process automation

(0)

Business process control

(0)

Calendar management

(0)

Call recording

(0)

Campaign management

(0)

Catalog management

(0)

Change management

(0)

Chat/Messaging

(0)

Code development

(0)

Code enforcement

(0)

Collaboration tools

(0)

Collaborative development

(0)

Commenting/Notes

(0)

Communications management

(0)

Compatibility testing

(0)

Compliance management

(0)

Compliance tracking

(0)

Configurable workflow

(0)

Configuration management

(0)

Content library

(0)

Content management

(0)

Corrective and preventive actions (capa)

(0)

CRM

(0)

Custom development

(0)

Customer database

(0)

Customer support

(0)

Customizable branding

(0)

Customizable dashboard

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Data aggregation and publishing

(0)

Data capture and transfer

(0)

Data connectors

(0)

Data extraction

(0)

Data governance

(0)

Data import/export

(0)

Data mapping

(0)

Data masking

(0)

Data migration

(0)

Data modeling

(0)

Data profiling

(0)

Data quality control

(0)

Data verification

(0)

Data visualization

(0)

Database support

(0)

Deadline management

(0)

Debugging

(0)

Deployment management

(0)

Digital asset management

(0)

Disaster recovery

(0)

Document management

(0)

Document review

(0)

Document storage

(0)

Drag & drop

(0)

Electronic signature

(0)

Email alerts

(0)

Email management

(0)

Email marketing

(0)

Email templates

(0)

Email-to-Task conversion

(0)

Employee management

(0)

Event logs

(0)

Fax Management

(0)

File management

(0)

File sharing

(0)

Filtering

(0)

Financial management

(0)

Fixed asset management

(0)

For government

(0)

Forms automation

(0)

Forms management

(0)

Full text search

(0)

Gantt/Timeline view

(0)

Graphical user interface

(0)

Graphical workflow editor

(0)

Hierarchy Management

(0)

Incident management

(0)

Incident reporting

(0)

Indexing

(0)

Information governance

(0)

Integrated development environment

(0)

Integrations management

(0)

Interaction tracking

(0)

Inventory management

(0)

Investigation management

(0)

Issue management

(0)

IT asset management

(0)

IT incident management

(0)

Iteration management

(0)

Knowledge base management

(0)

Lead management

(0)

Lifecycle management

(0)

Localization automation

(0)

Macros/Templated responses

(0)

Maintenance scheduling

(0)

Metadata management

(0)

Mobile access

(0)

Mobile alerts

(0)

Mobile development

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Domain

(0)

Multi-Language

(0)

Multiple data sources

(0)

No-Code

(0)

Offline access

(0)

On call scheduling

(0)

Performance metrics

(0)

Performance monitoring

(0)

Permit issuance

(0)

Pre-built templates

(0)

Prioritization

(0)

Problem management

(0)

Process change tracking

(0)

Process Management

(0)

Process modeling & designing

(0)

Process/Workflow automation

(0)

Procurement management

(0)

Progress tracking

(0)

Project management

(0)

Project templates

(0)

Project workflow

(0)

Purchasing & receiving

(0)

Real-Time chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Records management

(0)

Recurring tasks

(0)

Relationship mapping

(0)

Release & deployment

(0)

Reminders

(0)

Remote access/control

(0)

Reporting & statistics

(0)

Reporting/Analytics

(0)

Requirements management

(0)

Risk alerts

(0)

Risk analysis

(0)

Risk assessment

(0)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Safety incident management

(0)

Sales pipeline management

(0)

Scheduled/Automated reports

(0)

Search/Filter

(0)

Secure data storage

(0)

Segmentation

(0)

Self service portal

(0)

Service catalog

(0)

Service level agreement (sla) management

(0)

Single sign on

(0)

SMS messaging

(0)

Social media integration

(0)

Software development

(0)

Source control

(0)

Spreadsheet view

(0)

Status tracking

(0)

Sub-Task management

(0)

Surveys & feedback

(0)

Tagging

(0)

Task board view

(0)

Task editing

(0)

Task import

(0)

Task progress tracking

(0)

Task scheduling

(0)

Task tagging

(0)

Taxation & assessment

(0)

Template management

(0)

Templates

(0)

Territory management

(0)

Third-Party integrations

(0)

Time tracking

(0)

To-Do list

(0)

Unified communications

(0)

User management

(0)

Utility billing

(0)

Version control

(0)

Visual modeling

(0)

Visualization

(0)

Web app development

(0)

Web/Mobile app development

(0)

Work order management

(0)

Workflow management

(0)

AppBase DCM & BPM Platform alternatives

AppBase DCM & BPM Platform

5.0

(3)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.7

Value for Money

4.7

Customer Support

5.0

Wrike

4.4

(2.8K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.2

Customer Support

4.3

Jira

4.5

(15.2K)

visit website

Starting from

7.91

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.3

Customer Support

4.2

Smartsheet

4.5

(3.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.4

Customer Support

4.3

AppBase DCM & BPM Platform pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

HyperAutomation Cloud

120

/user

Per month

Features included:

HyperAutomation Cloud
HyperAutomation as a Service (HaaS)
Eccentex Generative AI Services

Dynamic Case Management

/user

Per month

Features included:

AppBase Platform
Dynamic Case Management
Process Automation
Eccentex AI Services

Smart Knowledge Base

/user

Per month

Features included:

AppBase Platform
Smart Knowledge Base
Eccentex AI Services

Enterprise Email Automation

/user

Per month

Features included:

AppBase Platform
Advanced Email Automation
Eccentex AI Services

User opinions about AppBase DCM & BPM Platform price and value

Value for money rating:

4.7

(3)

AppBase DCM & BPM Platform integrations (8)

Top integrations

Microsoft Azure

Abby

Salesforce Service Cloud

ArcGIS

Twilio

ChatGPT

IBM Maximo Application Suite

Microsoft Exchange

AppBase DCM & BPM Platform support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Chat

Email/Help Desk

Knowledge Base

Phone Support

FAQs/Forum

Training options

Live Online

Webinars

Documentation

In Person

Videos

AppBase DCM & BPM Platform FAQs

Q. What type of pricing plans does AppBase DCM & BPM Platform offer?

AppBase DCM & BPM Platform has the following pricing plans:
Starting from: $120.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of AppBase DCM & BPM Platform?

AppBase DCM & BPM Platform has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does AppBase DCM & BPM Platform support?

AppBase DCM & BPM Platform supports the following languages:
English, Chinese (Simplified), Dutch, French, German, Hebrew, Italian, Portuguese, Russian, Spanish, Ukrainian

Q. Does AppBase DCM & BPM Platform offer an API?

Yes, AppBase DCM & BPM Platform has an API available for use.

Q. What other apps does AppBase DCM & BPM Platform integrate with?

AppBase DCM & BPM Platform integrates with the following applications:
Salesforce Service Cloud, ArcGIS, Microsoft Azure, IBM Maximo Application Suite, Microsoft Exchange, Abby, ChatGPT, Twilio

Q. What level of support does AppBase DCM & BPM Platform offer?

AppBase DCM & BPM Platform offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum